Cons: Rented a new Toyota Camry SE. Nice car, not as easy to get in and out of as an SUV. Good on fuel and quick for a 4 cylinder. It’s turning radius was bad. It was $579 for 5 days which I thought was expensive but everything is expensive now. It’s no Mazda…
2.0 Mediocre17 Jun 2021
Pros: Reservation systemCons: No vehicle available for pick up. I called hour before and should have been told problem may exist to save me two hour round trip to get vehicle. Maybe a text system your vehicle is ready.
10.0 Excellent17 May 2021
Pros: The pensacola budget staff went out of their way to help usCons: They let me book a pick up time for when the store closed and we missed the pick up window entirely. Zero help to fix it except from the penscaola airport budget rental counter.
6.0 Good9 May 2021
Pros: Service was polite, and professional.Cons: Price
4.0 Okay6 May 2021
Pros: Car itself was great, clean, new, and the vehicle we reserved was the one we received.Cons: Pickup was extremely slow. It was understaffed both at the desk and in the lot. It took over an hour to complete and that was with our reservation already done days before online. We paid an exorbitant price for the car. Same car was cheaper at other airports.
Pros: The car we ended up renting was very good.Cons: The car we originally rented was not clean when we got there, so we had to pay for an upgrade to get a clean one after flying to get there. The location is not very friendly for people travelling. They were not clear about the return (drop off system).
2.0 Mediocre20 Jun 2021
Pros: Crystal Black was excellent! The day we arrived at the north location that I DID NOT book she was a pro. She was transparent, efficient and kind. Me and four other traveler were shocked we were sent to this location. The car I paid for - a 7 car passenger was not available. Instead I got a 5. Crystal tried so hard to help me with credits but the system wouldn’t allow. Crystal was awesome, please be sure she knows. The rest of my experience was poor. Her two co workers got up and went on break while a lobby full of upset travelers waited for carsfor over an hour after being sent from airport 15 minutes away. And the office was closing shortly! One guy only was there to clean.Cons: I tried off and on for hours to speak to someone to refund the difference from full to mid size and to return to airport. I booked from the airport. All I got was scripted off shore who kept repeating by accepting the mid size car at the offsite location I accepted to pay the same as if full size. He kept repeating I signed for it. So they had me over a barrel and then pulled a bait and switch. Never again will I rent from Hertz. This is strike two.
2.0 Mediocre11 Jun 2021
Cons: I cancelled the car rental and the company I reserved it through did not refund my money
2.0 Mediocre10 Jun 2021
Pros: NothingCons: Prepaid rental car was not allowed to be rented due to 'poor credit'.
2.0 Mediocre9 Jun 2021
Pros: We were unable to get a car.Cons: When we arrived to get a car, there were only transport vans available. This was an offsite office that was dirty and unprofessional. When asked how I could get my money returned, they were less than helpful. There was no way to contact Hertz through their website or their 800 number. The website just said every link was unavailable and the phone just put me through to multiple surveys.
2.0 Mediocre8 Jun 2021
Pros: Check out was quick.Cons: Not on site at airport. Search engine filter was for on site. No shuttle tomorrow from airport. Hour wait to get car which was not car ordered. One person working desk despite ten customers in line. 3-4 other employees in about of office but never working desk to alleviate wait time. All customers waiting an hour for their car.
10.0 Excellent31 May 2021
Pros: The staff were awesome and the car was great, very helpful with a car seat and also with drop off.Cons: The only hindrance was that the actual rental building was away from the airport, so we had to Uber to and from the airport.
2.0 Mediocre31 May 2021
Pros: Nothing.Cons: They had no cars. They rented a package delivery van to a family. I was turned away with no solution offered. I had made my reservation more than 2 weeks out. Had to cancel and pay a premium at the airport through a different rental agency.
Pros: I picked up the car at off-peak time and the rental was a breeze. I don’t think it took 5 minutes, from counter to driving away. Rental car was clean and got great gas mileage which saved money on top of the Kayak/Payless savings. All good!
9.6 Excellent27 Jul 2018
Reliable rentalPros: Vehicle was clean and very comfortable. Drop-off was a breeze.Cons: Local taxes are unbelieva
10.0 Excellent9 Jun 2018
No issues . Will rent again and recommendPros: I liked how fast the service was getting me in and out at the counter. No pressure to purchase extras. Just yes or no and go.Cons: Nothing at all. Smooth sailing
10.0 Excellent20 Apr 2018
Great car, clean, easyCons: Was told I would be reimbursed on unused gas if I pre paid which was false
10.0 Excellent11 Mar 2018
Pros: Check in and check out was fast and efficient.
10.0 Excellent11 Nov 2017
Pros: The price, the car, the service...everything
10.0 Excellent13 Oct 2017
Great ServicePros: Quick to get me in a car and quick to take the car back when I returned.
5.2 Okay1 Aug 2017
Pros: Pick-up was pleasant.Cons: Upon pickup of the vehicle, I noticed it had not been serviced from the previous rental. They would not let me return the car at the drop off location. They made me go back inside the airport to return the car.
10.0 Excellent29 Jul 2017
Great valuePros: We got a Nissan Sentra this time and it was great! Much better than the crappy Kia Rio we had last time. Pick up and drop off were fast and simple! And the folks at the desk are great.Cons: Nothing
10.0 Excellent24 Jun 2017
Couldn't be happierPros: Everything went smooth from start to finish.
Long line at airport, nice car, good servicePros: The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.Cons: I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.
4.0 Okay9 Jul 2017
Prerental damageCons: Long lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenience
7.6 Good14 May 2017
Pros: it was a nearly new unit!Cons: Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.
9.2 Excellent21 Apr 2017
Pros: Fast service at the start and return.Cons: Inside of the windshield could've been cleaner.
10.0 Excellent13 Apr 2017
Excellent and fast servicePros: The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
4.0 Okay10 Apr 2017
Cons: Had trouble with headlights
10.0 Excellent7 Apr 2017
Pros: Nice clean carCons: N/a
10.0 Excellent26 Mar 2017
car phone chargerCons: The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
5.6 Okay27 Feb 2017
Cons: Asked for an SUV and place did not have one.... Bummer
10.0 Excellent15 Feb 2017
Great experiencePros: I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
Pros: Drop off easy.Cons: Dollar window was closed so we had to go to Hertz who took their customers first. Car was very stinky and the key fob went dead half way through our trip and we had to stop and replace it as we were afraid the car wouldn't start or we wouldn't be able to lock or unlock it at a stop
4.0 Okay21 Apr 2021
Pros: Not Much, the prepaid rate was a joke. I still had to pay 391$ after I picked up the car.Cons: Everything, misleading information from KAYAK and Dollar
10.0 Excellent15 Apr 2021
Cons: Both pick up and drop off were slow. The staff was great but there were too many customers for the single staff member.
10.0 Excellent29 Mar 2021
Pros: Fast check out.
6.0 Good23 Mar 2021
Pros: The size of the vehicle was just as described and worked well for our needs.Cons: The car smelled strongly of smoke. Additionally, the car had clearly been in an accident ... and drove like it.
9.6 Excellent22 Nov 2020
Cons: Pick up staff at hertz counter not that pleasant or gave a damn.
3.6 Mediocre17 Nov 2020
Cons: car was dirty - had been smoked in and it had a warning light that stayed on all the time...
4.0 Okay20 Jul 2020
Pros: We couldn’t figure out where to drop off the vehicle in turn we waisted a lot of the gas fuel we had already added to the gas. I was force to pay the 10 dollar for ever tank of fuel. I tried calling different number and no no I mean no one was able to provide me with information beyond the address for dropping off the vehicle worst experience ever?
8.8 Excellent11 Jul 2020
Cons: The pick up and drop was a little confusing. The Hertz counter is handling the Dollar rentals even though there is also a Dollar counter. At drop off, there was no attendant in the garage, only a sign telling me to take my rental agreement and key to the Hertz counter. I almost missed the sign due to other signage saying to use the drop box. The vehicle itself was very clean, fuel efficient and served it's purpose. The Hertz employees were friendly and helpful once I figured out that they were supposed to assist.
10.0 Excellent20 Aug 2018
Excellent ServicePros: The agent at the counter was very nice and efficient. The attendant at the garage was very nice and pleasant. The return process was simple along with the 3rd attendant was also very courteous and welcoming.Cons: Nothing
Pros: The drop off was easy and very goodCons: The pick up was chaotic and had to wait an hour or more. The girl that helped me was sweet.
2.0 Mediocre8 May 2021
Pros: The drop off at airport was convenient which was comp’d because of the terrible service.Cons: Everything. We waited over an hour for a rental truck that smelled like cigarettes and marijuana. It was awful.
6.0 Good11 Apr 2021
Pros: Comfortable car. Service at pickup was good, they were very busy and the cars weren’t clean at the time of pickup.Cons: The first car we got was obviously recently smoked in and we requested a change in car. We got a less valuable car than the original (smoked in car). The car was previously smoked in but had been covered up and was not as strong as the first. That was very disappointing. Ever had a bad experience with an enterprise car until this rental.
10.0 Excellent10 Apr 2021
Cons: Everything went smoothly
10.0 Excellent6 Mar 2021
Pros: Rental building was offsite so was MOST grateful they were busy enough to still be open after 5:00pm when I arrived.Cons: Nothing!
10.0 Excellent3 Aug 2020
Pros: Yes and yesCons: The car had been smoked in buy a previous driver and it smelled very bad all week
8.0 Excellent19 May 2019
Cons: Was given a car that had Nissan tape marks on all the doors....the front sensor did not work so we had an alarm that went off every time I put the car in drive.
10.0 Excellent21 Oct 2018
2018 Nissan SentraPros: Everything worked, including an intuitive cruise control, AC, and sound system. We did not have to worry about anything car-related on our trip, which was a huge weight off our shoulders.
6.0 Good9 Oct 2018
Pros: Upgraded the vehicle because they couldn't find the keys to the one I was supposed to get.Cons: $15.00 additional charge per day for additional driver and $200.00 damage deposit with proof of insurance.
Pros: Drop off was super easyCons: 30 minute wait to get to the counter then another 30 minute wait for them to get our vehicle to us. Why we waited we watched the shuttle driver park and walk in to get a bag of food, then when I asked how long until he had our vehicle he said it was next. Only to bring the wrong one. About 30 minutes later we had our vehicle.
2.0 Mediocre1 Feb 2021
Pros: Nothing. No cars available.Cons: Dont let me reserve a car if none are available.
8.0 Excellent19 Oct 2020
Pros: Yes, very easy pickup and drop off and person checking me out was very friendly and sfraightfoward.
4.4 Okay26 Jun 2020
Cons: We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.
8.0 Excellent22 Jan 2020
Pros: The value was great, the car was nice and clean.Cons: I did not like the drop off, it was confusing and frustrating.
3.6 Mediocre11 Nov 2019
Pros: NothingCons: Despite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time. Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road. On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!
7.2 Good20 Oct 2017
Y’all kids want some candy ?Pros: The price of the vehicle was great.Cons: The vehicle itself was a commercial van. Not cool dudes. I got their lowest price by having the vehicle assigned to me at the counter. Turned out to be a commercial van. Luckily I had candy to hand out to the local children
4.8 Okay20 Jul 2017
Inconvenient dropoffCons: Had to walk inside airport terminal to complete dropoff
5.6 Okay23 Jun 2017
Greg ZCons: I was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.
9.6 Excellent2 Jun 2017
Nice car, clean, good price.Pros: Everything was smooth - beginning to end from pickup to dropoff. No complaints. Nice, new, clean car.Cons: One annoying thing was the repeated attempts at upselling me from the vehicle class I reserved.
Pros: Our rental ended up being through hertz since i guess they all share a counter down there. So not really any interaction with Thrifty.Cons: JUST DON'T USE PRICELINE. HORRIBLE HORRIBLE COMPANY TO WORK WITH. Especially during covid.
9.2 Excellent3 Jul 2020
Pros: Staff very friendly. drop off simple as a man in the garage was able to accept the key.Cons: didnt like that I was told, after charged, that the option I chose for gas meant thst I had to pay for a full tank of gar regardless of how much gas I left in the tank, and that I had to pay for the priveledge.
10.0 Excellent26 Mar 2020
Pros: Yes the staff was extremely helpful and friendly, I definitely would come back in the future. The whole process went smoothly and I am extremely satisfied.
8.0 Excellent11 Feb 2020
Cons: No windshield wiper fluid
7.2 Good30 Jan 2020
Pros: Drop off was very easy.Cons: My reservation has for 1600, but they had no cars available and I, along with several others, waited an hour before they started being able to give people cars.
10.0 Excellent28 Jan 2020
Pros: The staff was very friendly and helpful both during car pickup and dropoff. Top rate people! Even when our plane was delayed the person on the phone was very helpful in keeping our car for another day. It was a great experience.Cons: Honestly, the experience was a 10+ all around.
10.0 Excellent26 Jan 2020
Pros: helpful and super easy
10.0 Excellent25 Jan 2020
Pros: Ease of pick and drop off and price for value! Thanks
8.0 Excellent7 Jan 2020
Cons: Very nice car.
7.6 Good9 Dec 2019
Pros: Car was clean and great valueCons: The young attendants wrote the incorrect pick up and drop off times and was charged extra bc of it. Fortunately the gentleman at the call center noticed the discrepancy and refunded the nominal fee.
Pros: The staff was great, I know it is not their fault. If you are a Florida resident and rent in Pensacola they want a $2000 deposit for a rentals car!!! I am not over exaggerating or being dramatic. $2000 deposite for an already overpriced rental car!!! The crazy part is, if I had an out of state license, it would have only been $250. As great as the actual staff was, this company will NEVER get my business again. Pay the extra $20-$50 bucks and go with another rental company. The $2000 deposit is RIDICULOUS!!!Cons: Don't charge a $2000 deposit to rent your cars!!!
10.0 Excellent17 Jun 2021
Pros: Everyone was friendly, courteous & efficient.
2.0 Mediocre6 Apr 2021
Pros: The employee that helped us get our car was there at both pickup and drop off. He was so helpful and went above and beyond! The best customer service I have received in a long time.Cons: I reserved my car for noon on Monday. My flight got delayed so I called to make sure that I would still be able to hold my car. I was on hold for 1.5 hrs and finally decided to email. Via email I was told they could not. It was so frustrating. The person that emailed me was so so rude. Once we got to the airport the employee was super helpful but it was the most frustrating experience up until that point.
8.0 Excellent30 Mar 2021
Pros: Staffs were helpful Car is new & runs wellCons: Cut down the unnecessary charges. Less or no extra fees.
10.0 Excellent21 Mar 2021
Pros: I received 3 phone calls confirming my rental and was assured that they would keep the office open (it closes at 8:00 and my flight arrived at 7:45) for at least an hour after scheduled pick up time. Everything was very easy and John (3/16/21 PNS evening shift) was so helpful. I would highly recommend this car rental service
4.0 Okay21 Mar 2021
Pros: Staff was ok but overworked.Cons: One agent was handling everything from signing people out and then walking them out to deliver their cars. It took one hour to do a checkout of a vehicle. Also no mention ahead of time of the special rules for Florida license holders.
10.0 Excellent20 Mar 2021
Pros: Super awesome experience! Best car rental I've ever had!
10.0 Excellent20 Mar 2021
Pros: Staff was great!!Cons: No complaints, perfect experience
Pros: Hours you are open needs work. Drop off at the Pensacolsa air port was awkward.
6.8 Good26 Jan 2017
ACE rental cancelled...no pickup serviceCons: Usually when the rental company states that they are off airport, there is a statement that there is no shuttle to their location if that's the case. Well, this rental company is so far away from the airport that it would have cost me $40 to get there by taxi. No shuttle. And when I called, they said they "could" return me to the airport when I brought the car back. I doubt that would have happened. So, from now on, I will only reserve cars from companies that are co-located at the airport or that explicitly state they have a shuttle. Lesson learned for me. I ended up renting from a company co-located at the airport, by the way. It cost me an extra $30 from my ACE rental but I saved the round trip taxi fare and the time. I had to provide ratings, by the way, in order to have my review published. I never went to ACE.
A hire car is the perfect way to explore not only the coastal city of Pensacola, but also the state of Florida and its world-famous attractions, as public transportation between cities is not widely available. Drive to the famous Pensacola Beach, located on Santa Rosa Island, just 10 miles away from Pensacola. For a day filled with adventure, go to the Blackwater River State Park, just 52 miles from the city.
All the big car hire agencies, including Alamo and Avis, can be found at Pensacola International Airport (PNS), which is conveniently located almost 4 miles from the city center. Car hire services are situated just across the baggage claim area, which is on the first floor of the airport’s main terminal. If you’re heading to Pensacola during peak season, consider booking your vehicle in advance.
While Pensacola is rather easy to navigate, the main attractions are pretty spread out, so be prepared to drive longer distances sometimes. All vehicles should stop at a red light, but a right-hand turn is then allowed if there is no oncoming traffic. The city is home to many college students, so if you’re driving at night be extra careful with reckless drivers or drunken pedestrians. Downtown is particularly crowded on weekends, so stay within speed limits and be alert.
The commute times in Pensacola are some of the best in the country, and traffic jams aren’t common. The I-98, which takes you to Pensacola Beach through Pensacola Bay and English Navy Cove, is usually pretty crowded during weekends and the summer. It’s also more packed on weekdays between 7 a.m. and 9 a.m. and between 3:30 p.m. and 6:30 p.m. If you’re planning on heading to the beach, try going as early as possible or wait for the morning crowds to dissipate.
25% of our users found a car hire in Pensacola for £22 or less
Book your car hire in Pensacola at least 1 day before your trip in order to get a below-average price
Supplier choice car hires in Pensacola are around 30% cheaper than other car types, on average
FAQs about car rentals in Pensacola
Some car hire companies in Pensacola which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Budget, Alamo and Dollar
On average a hire car in Pensacola costs £26 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Pensacola are Alamo (8.7, 177 reviews), Payless (8.6, 52 reviews), and Dollar (8.1, 72 reviews).
The average price of fuel in Pensacola is £2.55 per litre over the past 30 days. Filling up a tank of fuel costs between £31 and £41, depending on the car size.
Compact (Ford Focus or similar) is the most frequently booked car hire type in Pensacola.
A Compact car hire in Pensacola costs £25 per day, on average.
A Economy car hire in Pensacola costs £20 per day, on average.
A Intermediate car hire in Pensacola costs £21 per day, on average.
In Pensacola, cars are most frequently hired at Budget 2430 Airport Boulevard (4 miles from city centre).
On average hiring a car in Pensacola costs £179 per week (£26 per day).
On average a car hire in Pensacola costs £766 per month (£26 per day).
If you're just driving within the city limits, a compact car is a good option as it's easy to park in downtown Pensacola. But if you're embarking on a road trip along Florida’s coast, a convertible is a fun option. If you're traveling with the whole family, a minivan is a good choice as it offers enough space for everyone.
The speed limit in the city is typically 30 miles per hour, but it may be lower in certain residential areas and school zones, so keep an eye out for posted signs. All other roads have a speed limit of 55 miles per hour, while on highways it is 70 miles per hour. Speed limits may be different on multi-lane highways.
The average petrol prices in Pensacola are about $2.28 per gallon. Lower prices can range anywhere between $2.09 and $2.16 per gallon. Keep in mind that lots of people travel early in the morning throughout Florida to head to the beach, so try to avoid those hours when heading to the petrol station.
Downtown Pensacola offers lots of free parking spaces. Across the city, street parking must be paid between 8 a.m. and 7 p.m., Monday through Saturday. Rates range between $0.50 and $2 per hour. Parking is free all day Sunday and on public holidays. There are also several parking garages, such as the Jefferson Street Garage, where rates are $3 for up to 9 hours.