" courteous, polite, and professional."(in 630 reviews)
"I at off-peak time and the rental was a breeze."(in 1857 reviews)
Cons
"They send a receipt but never did."(in 442 reviews)
"They would not let me return the at the drop off location."(in 2308 reviews)
Reviews
Overall rating8.9 ExcellentBased on 43 reviews
Cleanliness
8.8
Comfort
9.0
Overall
9.0
Pick-up/Drop-off
8.6
Value for money
9.0
Recent reviews
Traveller rating
15
3
1
0
0
Find reviews that mention:
9.2
Pros:I picked up the car at off-peak time and the rental was a breeze. I don’t think it took 5 minutes, from counter to driving away. Rental car was clean and got great gas mileage which saved money on top of the Kayak/Payless savings. All good!Reviewed 6 Oct 2018
review from
9.6
Reliable rentalPros:Vehicle was clean and very comfortable. Drop-off was a breeze.Cons:Local taxes are unbelievaReviewed 27 Jul 2018
review from
10.0
No issues . Will rent again and recommendPros:I liked how fast the service was getting me in and out at the counter. No pressure to purchase extras. Just yes or no and go.Cons:Nothing at all. Smooth sailingReviewed 9 Jun 2018
review from
10.0
Great car, clean, easyCons:Was told I would be reimbursed on unused gas if I pre paid which was falseReviewed 20 Apr 2018
review from
10.0
Pros:Check in and check out was fast and efficient.Reviewed 11 Mar 2018
review from
10.0
Pros:The price, the car, the service...everythingReviewed 11 Nov 2017
review from
10.0
Great ServicePros:Quick to get me in a car and quick to take the car back when I returned.Reviewed 13 Oct 2017
review from
5.2
Pros:Pick-up was pleasant.Cons:Upon pickup of the vehicle, I noticed it had not been serviced from the previous rental. They would not let me return the car at the drop off location. They made me go back inside the airport to return the car.Reviewed 1 Aug 2017
review from
10.0
Great valuePros:We got a Nissan Sentra this time and it was great! Much better than the crappy Kia Rio we had last time. Pick up and drop off were fast and simple! And the folks at the desk are great.Cons:NothingReviewed 29 Jul 2017
review from
10.0
Couldn't be happierPros:Everything went smooth from start to finish.Reviewed 24 Jun 2017
review from
9.6
Just what I needed!!!Pros:Seamless pick up and drop off. Staff courteous, polite, and professional. I will definitely use them and again and would recommend to close friends. Well done Team Payless. Most respectfully, Kurt B DuncanReviewed 21 Apr 2017
review from
7.2
Pros:Car was clean and ready to goCons:Definitely an effort to upsell at the desk and ended up costing about $50 more than quoted for some reason, but very friendly and quick.Reviewed 11 Apr 2017
review from
Other car rental agencies at Pensacola Airport scored