Providence Car Hire

Cons: The cost of renting the car for one week during a time when demand for rental cars typically is relativelt slack.

Cons: Was charged more than $200 over what I was quoted. I will avoid Enterprise and carrentals.com in the future

Cons: 30-minute delay in picking up car

Cons: Our pickup was unexpected because we were at the wrong location. If you fly into Providence, RI, you won't pickup your car at the Providence, RI location. There is a separate location in Warwick, RI that is attached to the airport.

Cons: None to speak of.

Cons: A bigger car than I wanted and it was hard to get used to especially without a backup camera or proximity sensors. Not a big deal, but would have been a nicer feature than the extra room.

Cons: I founded it a little expensive with the insurance

Cons: Car was disgusting dirty

Cons: The rates I get upon arrival don't match what Kayak advertises

Cons: They didn't clearly spell out all my options so I ended up paying extra for things I didn't realize I was going to be charged for (like gas). Also the fees for a young driver were not what I had found online. Basically don't book online

Cons: I didn't realize it until I had left the highway that the car reeked of cigarette smoke. Rental locations near my destination were inconvenient and the day I would have been able to switch vehicles, they were closed. When I returned the car, all they would do for me is give me a $10 discount on my next rental. I am allergic to cigarette smoke and was travelling with small children. We had to borrow a family member's car for our stay and only used the rental to drive 1 hour 15 minutes to and from the airport. I'm very disappointed Budget did not do the right thing.

Cons: It's not budget's fault, but the KAYAK site included rates and results different from what I was searching for. I was very specific that I wanted to pick up and return at the Providence airport (TF GREEN) ONLY, but I kept getting not only BOSTON LOGAN airport rentals in my search result, but also pricing for various locations all over Providence. That turned out to be so much cheaper in the long run ($145 vs $400, total) and that's peachy, but I only figured that out AFTER I already made the reservation. So, it all came out ok in the end, but it felt disconcerting and a little misleading/difficult to navigate.

Cons: Forced to use a smoking car. Employee at pick up location very rude.

Cons: Scott, the man at the desk, overcharged me and when I pointed out that it was a 2 day rental, not 3, he absolutely refused to fix the problem. He was horrible, very rude, making me wrong. I had my service dog with me & he yelled at me about her. The man should not be around customers.

Cons: They have canceled my reservation without my concent.

Cons: When I arrived I was told that my rental was downtown and so took an hour long bus ride there. When the office opened I was told that my reservation had been cancelled and that they did not have the vehicle type (SUV) that I had rented. The person accommodated me, but then called me on the final day and was telling me if I didn't get the car back I would be charged extra. He then told me he was not going to be able to honor me returning the vehicle to airport as I was originally told I could.

Cons: The agency did not provide any kind of map, and this was the first time I've experienced that in many years with many car rentals from other companies. The local person was not familiar with local roads to help me get started on the trip. He was not as helpful or polite as I'd expect. Another issue is that I was headed to Massachusetts and planned to take the toll road, and the agent in Rhode Island did not know - or at least did not tell me - of the major change in toll collection there. Since it is not possible to pay cash on I 90, I will be receiving a bill for those tolls, plus additions from Avis and possibly fines. When I dropped the car off in Chicago, the office desk had handouts explaining their e-toll fees. But nothing of the sort was offered in RI where it would have actually helped. I will not rent from Avis again, or Budget, which seems to have merged with it.