Providence Car Hire

Pros: It’s tough to say what is good after a bad experience.

Cons: The EZ-pass wasn’t working. No one could/would help me. I haven’t felt this cheated in a long time. I’m going to return to renting from enterprise. They are much better at problem resolution.

Pros: Staff we good. Car was clean Car was ready to go, on time.

Cons: Location. Having Paying to park my car The tank had been filled, but not totally full. Windscreen wipers were worn out.

Pros: the car was fine

Cons: If you must pass through any cashless toll, getting extorted by this company is unavoidable. Pre-paying at the counter is unreasonably costly, and the costs of passing through a cashless toll without a prepaid pass is even more egregiously expensive. Policies like this that covertly shoulder hefty hidden fees on consumers are proof that Dollar and comparable rental car companies care little about their customers.

Dishonest about fuel purchase option

Pros: The car (Chevy Cruze) was very good

Cons: Agent at car rental desk at airport encouraged fuel rental option, saying it is equivalent of $2.52 gallon which we couldn't get it for nearby (we did see gas for less nearby). I asked "is tax charged on top of that, because then it's not worth it", she said even with that, you won't find fuel for that price in area. After car was turned in, we noticed they did charge 15% tax on the fuel option, which brings it to $2.90 gallon. Agent said to make gas option worth while, we would have to be between empty and 1/4 tank. Who would dare drive the car in on empty? We used 3/4 of tank or 11.25 miles of 15 gallon tank. Which then brings cost per gallon used to $3.87 gallon. I know all the rental car agencies push this, but it's time to be honest with people and give disclaimer that tax is charged on top of per gallon price, and only worth it if you bring the car in on empty.

Pros: The rate was lower than Dollar rental was going to charge which their rate was unacceptable. Although kayak's rate was lower, for the type of economy car available, Ford fiesta, it could have been lower. The only good thing about the car was the gas mileage.

Cons: The price I was quoted with Kayak was not in Dollar's computer system until I had to show them my email. That shouldn't have happen and even the representative was frustrated.

ehhhh, Dollar if you have too.

Pros: Desk Agent in Providence was friendly.

Cons: the car was smaller then advertised. No way it is fitting 5 people and 3 bags. It was also missing the flap that covers the storage area, but there was no one around to ask for help.