Providence Car Hire

Pros: Staff was slightly apologetic about not having my requested vehicle.

Cons: I showed up on the day of pickup, and they didn't have my car?! All they had was mini-vans, when I had reserved a compact/mid-size. I ended up having to get a last minute rental from another company.

AVIS OWES ME MONEY

Cons: I returned the car one full day earlier than expected and I was still charged for the full three days (even though I had only had the car rented for two). I was told I'd get a call about my refund and, to date, haven't heard from Avis -- despite calling them countless times. Never again.

Inconvenient and Unclear

Pros: The car itself was fine, although the back seat needed cleaning. And it was ready at the arranged time.

Cons: The agency did not provide any kind of map, and this was the first time I've experienced that in many years with many car rentals from other companies. The local person was not familiar with local roads to help me get started on the trip. He was not as helpful or polite as I'd expect. Another issue is that I was headed to Massachusetts and planned to take the toll road, and the agent in Rhode Island did not know - or at least did not tell me - of the major change in toll collection there. Since it is not possible to pay cash on I 90, I will be receiving a bill for those tolls, plus additions from Avis and possibly fines. When I dropped the car off in Chicago, the office desk had handouts explaining their e-toll fees. But nothing of the sort was offered in RI where it would have actually helped. I will not rent from Avis again, or Budget, which seems to have merged with it.

Pros: That the place I went to was able to accommodate me with a standard car. When I returned the car to the airport the lady at the desk was able to help me with my issues at no extra charge.

Cons: When I arrived I was told that my rental was downtown and so took an hour long bus ride there. When the office opened I was told that my reservation had been cancelled and that they did not have the vehicle type (SUV) that I had rented. The person accommodated me, but then called me on the final day and was telling me if I didn't get the car back I would be charged extra. He then told me he was not going to be able to honor me returning the vehicle to airport as I was originally told I could.

Avoid this company

Cons: They have canceled my reservation without my concent.

Cons: Scott, the man at the desk, overcharged me and when I pointed out that it was a 2 day rental, not 3, he absolutely refused to fix the problem. He was horrible, very rude, making me wrong. I had my service dog with me & he yelled at me about her. The man should not be around customers.