Nice place. Great location. Really small rooms. Do NOT get any of the rooms with a room number that ends in 29!!
Convenient, pleasant enough Poor lighting in room, hotel is dated, small room for a king bed
Nice stay as usual Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
It has charm and a richness.
Location Empty vending machines Dirty Loose fixtures in bathroom
Attitudes of staff
Service was very courteous and professional; rooms were very comfortable
airport shuttle convenient ,as were the city busses , good in house restaurant a little worn around the edges
The hotel is close to many shops and restaurants. It is convenient for the railway station and on the city walking route.
The hotel is very clean and the beds are comfortable. The hotel staff couldn't be nicer or more helpful in every way.
Great location, it's very close to the both city center and the mall. The staff was very friendly and helpful.
location and helpful staff
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
Very nice hotel in good location and at a very reasonable price. Rooms were clean and comfortable. Staff was accommodating and friendly. Nothing
very clean, nice and efficient! Thanks!
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before? Bathroom was a bit dark, but not a deal breaker.
I loved the quick check-in process, the hospitality of the staff, and the cleanliness of the room. The beds are the old coil spring type, and my back gave me some trouble the next morning.
comfortable beds great view of capital overpriced!
Beds were extremely comfortable Breakfast in room was too expensive
Great location. Easy walking to many attractions.
stayed two nights at the hotel for my 21st and Valentine's Day. the hotel is right in downtown providence. easy to walk to places. also enjoyed that the hotel was connected to the providence place mall. my boyfriend and I stayed in a premier room so we had beautiful views of downtown. We paid extra to get a corner room which we thought would have been bigger than it was. The room next to us had a young child who spent the night screaming from 4am-noon, so we didn't get much sleep the first night. Wifi was expensive as well as parking. Also from our room you could hear the elevator every time it came up and down past our floor which was annoying at times. we purchased a movie one night to watch and the movie skipped. the front desk did not charge us for it, but you would think for paying $18 for a movie that the quality would have been better
The hotel is right next to downtown and connected to the mall and convention center. The Internet was too expensive and parking was a bit pricey as well.
Actually booked the room from my iPhone while driving up 95, a half hour before arrival. Great deal through Kayak. Although it was very late, the staff were pleasant and polite. The room was perfect for my high school senior son and myself.
It's clean and was a large room. We checked in at 11 pm after a long drive excited to get to bed. We were kept up for hours when what sounded like a trash compactor was on all night. It was SO LOUD and we live in a city so we are used to noise. I just can't believe they put us in that room and that they charge people money to stay in a room that is next to some sort of loud machine.
This hotel is in the heart of downtown Providence and it's connected to the Providence Place Mall as well as the Dunkin Donuts Convention Center. Self parking is $18 per day and valet parking is $28 per day. Valet has come and go priveleges whereas self parking does not. WiFi is also pricey if you would like a decent connection. It came in at $15 per day.
Location only Room was set to 80 degrees and when I turned the temp down it was impossible to tell if the temp was going down.
I liked how close the Hotel was to many fun bars and exciting things to see. I didn't like the staff, the hair that was all over my room and not having any food available 24hr.
We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well. Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.
Staff was friendly and helpful. Room was clean and well appointed. Pool area was fun and we enjoyed the hot tub. I felt a little nickel and dimed: the parking was expensive and there weren't other options in the area. It added a lot of cost to what seemed to be, initially, a great deal.
The room and view were wonderful. Large bathroom, comfortable bed, and overall very clean. The hotel is connected to Providence Place, which makes it easy to do a little shopping if you would like to. At first I felt the valet parking was a little expensive at $28 a night, but it really is worth it. Obviously free parking would be ideal, but self parking is almost as expensive and doesn't give you the flexibility to come and go. The indoor pool is worthless. It is quite small and entirely overrun with noisy kids. We walked in and turned around immediately. The elevator was very frustrating. It requires key cards to select any floor that isn't the ground level. That wouldn't be a problem if the card reader worked flawlessly, but it didn't. It also did not stay on the current floor, while we selected where we wanted to go. This means, that although we were going up, the elevator would move to another floor before we could make our selection. People would get on going in the opposite direction, which was very annoying.
Very expensive for a very basic hotel.
Comfort of the room & location to the conference facilities in the city On the final night, there was a disturbance (drunk young men) on our floor. Despite being informed at 2.30am - the staff/security did not deal with this issue until 5.30am. By this point, my night's sleep was beyond repair! We were not offered componsation for this - which was very disappoionting, as we paid a lot of money for this room, and only managed a few hours sleep.
Convenience and good service of the hotel staffs. Room cleanliness is good and comfortable. only free wifi at the hotel lobby.
The location was perfect for the seminar we were taking the price was very high for what we received.
The check in & concierge were efficient. Although whilst they foced on dining. I believe for me it would have been more advantageous to mention the trolley tour bus which shows you around the city as I was only there for one day & had travelled from Australia. By the time I read a brochure Sunday morning the tours didn't start till 11.00 when I was ready to leave.. Also my daughter Julie has called the hotel as they had debited our credit card almost $500 even though I paid cash Saturday. As at Yesterday this matter still had not been rectified. We had two rooms there, perhapsd as a good will gesture you could comp them a room in the future. Regards Kathleen Roberts Other thana the hotel breakfast lounge we couldn't find anyway else for breakfast.
People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting. I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.
Having made a reservation for two doubles in june for oct, we arrived to find there were none available. We were give a king and rollaway torture bed. We wetre told that rooms were given to walk-ins first come, first serve. Why do you take our phone # and credit card? Parking outrageously expensive with no options.
The professionalism of the reservation agent at the hotel. They did not have the reservation that I made in their system. So had I not called ahead of time to cancel, there would've been some awkwardness of having booked the room online only to not have it in the hotels system.
The great restaurant and security No
Staff were helpful Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.
Perfect location for show @ DD Center, & walking distance to plenty of sights/restaraunts/bars/shopping. Daily parking rate of $25. Walked everywhere, so didn't use car for two days.
Comfortable beds. Lovely view of the harbor. Professional service. Appreciated the shuttle service to Brown University and back. Nothing to dislike really.
large room.internet connection was no problem.people at the restaurant for breakfast were nice.breakfast buffet was good for that price(under 10) location.far from center of city. tired outside looking.
Wonderful staff, shuttle was very helpful! construction was annoying
Right size, right price. I thought the hallways and elevators were too warm. The elevators could use energy saving light bulbs (I believe there were 6 or even 8 light bulbs in the elevator ceiling) and this would likely reduce the heat.
great location, overlooking the bay The hotel was under renovation and this was not disclosed anywhere. the work is very nice and i am sure that it will be wonderful after it is complete, but it would have been nice to know prior to arrival. the carpet is new but the design is one that makes you think it is worn and old. they should rethink the design.
Comfy bed! Didn't have view of river....last time we did and it was fabulous. Noisy neighbors!
The bed was very comfortable, the view of the harbor was very pretty, the location was perfect for visiting our son at Brown University, it was close to a lot of restaurants on Wickenden Street, the lighting in the room was good, the room was comfortable and well-appointed, staff was nice and helpful. The room was a little small, lobby was a little small and a little dingy. It also would have been nice to have an airport shuttle.
Convinient parking. Free coffee in lobby Odor of smoke in room. I was not crazy about the sleep number bed.
Convenient location, easy access to Brown University, amenities & the highway. Free wi-fi access & parking facility; free coffee; spacious room; friendly & helpful staff. NA
Only hotel available, rrom was clean and nice Location, poor check in, did not have our reservation, shuttle not available to downtown when we needed it. Breakfast closed at 11 and then no lunch available, nothing until dinner
Disappointing position - next to motorway.But, that said, close enough to the centre for it to be reached on foot.
The rooms were very spacious and modern, beds were very comfortable and overall very clean and well kept. Location! In the heart of downtown Providence, hard to get to or from there, all parking(including the parking provided by the hotel) is paid. the hotel is actually more than some adjacent lots. shouldn't have to pay $25 to park at a hotel that already cost $179 for the night, make your own breakfast
Staff, location and facilities are excellent.
Very comfortable attentive pleasant staff good facilities low key relaxing atmoshere good choice breakfast buffet and coffee on tap. Please write at least 15 words Could not open window
The air conditioning did not work. Room was warm and stuffy even at the coldest setting.
Nice room excellent bedding close to elevator. Received statement from hotel showing a 0 balance. When I reviewed my credit card statement, a $50 charge from the Marriott showed up. Why???
Location is easy to get to and still close to downtown area. Entire staff were very cordial and accomdating. Nicely appointed rooms and well kept common areas. Pool is fantastic. Even though staff kept drying tile by inside pool it's extremely difficult to walk. Suggest different tile.
Great staff, big rooms, clean A bit expensive to park car ($26 a night)
View was nice from the room, staff was very nice. Parking is not included. 20 to park per day, and 26 if you have to take your car out at any point that day.
The hotel was a close walk to the mall and the park as well as a nice stroll to other local restaurants. We got a nice view of the city and the halls were quiet for sleeping in. It cost $26 a day to park in their parking lot. And my sister in law got a fold out couch for her to sleep on and the mattress had red-ish makeup all over it and it was very uncomfortable.
Room and staff were excellent. No pool or hot tub and the fitness center is too small.
The hotel was in an excellent location and the room had a picture perfect view! The washer and dryer were both coin operated; however, a change machine was lacking. Replace the washer and dryer!
Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park. Price to leave car overnight felt high. The vanity was crowded for two guests.
Gooo everithing Ok
The breakfast buffet was great!
Quiet, clean place.
Great breakfast! Clean, comfortable rooms friendly accommodating staff. We had 3 rooms, 6 adults and 3 children. Requested rooms be near each other and they were right next to each other at the end of the hall. Perfect for visiting. Pool was on the small side, but we had it to ourselves every time we used it! Luck, I'm sure, but it felt like our own private place. Shower right in pool area for rinsing off all the chlorine. We stayed for 4 days over the thanksgiving weekend. Busy time, but very relaxed here. Would definitely stay here again.
Bedding very nice and comfotable decor very very nice breakfast had a lot of items, all very good Had to wait about 10 min. For someone to appear at front desk
Parking was convenient, and ideal for transit stay Breakfast could have been a bit better organised
Rroms were clean, felt newly-decorated. Staff were laid back. Hot tub in pool room was closed, covered with a cheap and maybe unsafe piece of plywood. The pool water was too cold. Staff seemed unwilling to help with a walk-in, late reservation. Continental breakfast ended too early (should run til 10:30 or 11).
Pool was much too cold for swimming and jacuzzi was only luke-warm. They said there was some technical problem, but a huge disapointment given that that was a major reason for choosing that hotel.
Staff were view friendly and professional. Beds were quite comfy and homey. Room carpet could have been cleaner. Had used tooth pick beside of ac unit.
It was close in proximity to Providence, Rhode Island, !0 minutes away but much cheaper rate. There was a continental breakfast served every morning with all the choices including "prep yourself waffles", sausage, bacon, eggs, array of cereals, drinks, fruit, etc. There is a 24hour business center with a computer and free internet and free wifi throughout the hotel. IT has a swimming pool and fitness center!! While this may be a budget hotel, it is well worth it. The hotel staff is at your beck and call. They have a refrigerator and microwave in the rooms. Fantastic. Perfect for a family trip with children that happen to be picky eaters. We had to buy our food and warm it in the microwave. I would stay there again. The room we stayed in smelled a little mildewy. I'm sure if i had said something to the staff they would have changed it right away but, we just stuck it out. No biggie. Overall we loved the place to sleep, eat and swim.
Breakfast was outstanding! When the vending machine was out of bottled water, we were given a couple of free bottles from the hotel stock.
That there was a small fridge and microwave in the room. Also, they has WiFi and a breakfast in the am at no extra charge. Would definately stay again and recommend to others. The breakfast had no fruit or yogurt. Very unhealthy choices-but coffee was good.
Rooms were very clean, bed was comfortable and staff was extremely friendly (especially the woman who checked me in at night and the two women working in the breakfast area). Didn't have any complaints. I would definitely recommend this hotel to others and I will stay again when I'm in the area.
The bed was extremely comfortable and the staff was very helpful and friendly. Very clean also. The price changes everytime I go there and I wish breakfast was served past 10:00 am especially on Sunday.
The staff members were very nice, the young man kept changing my room until I was comfortable. The breakfast was good and the dining area was very clean. Location is good. All the rooms had a bad odor to it. I had to buy a bottle of febreeze and spray the floor and furniture down. There was a weird stain on the comforter. The rooms I checked had a weird urine smell and/or smelled of cigarettes.
It was great for what I was looking for. Did not find anything unusual.
The room was pretty much what I expected for the price. It was clean and has been kept up maintenance wise. The front desk clerk was not very friendly at all. Hardly even looked at us while we checked in.
Friendly, courteous, very clean, ease of disability access, pricem excellent continental bkfst. Nothing to add here
Staff was very friendly and informative. Overall the whole hotel was pretty clean.
nice quiet room, friendly front desk staff, enough parking space a typical no-atmosphere hotel
Free wifi. Free breakfast. Comfortable bed and pillows. Great price. Good location. Good shower and towels. Nice usable spaces for luggage and working. Good tv. Ample parking. Near plenty of food and shops.
Straightforward room with just what I needed and no extra perks. I was signed up for their internet offers without my authorization and now I get emails from them.
It is clean and stuff are nice. I start wondering why I have been spending more money to dirty unkind hotels. We had good breakfast,too. Nothing
Nothing great but if u do not have any other options, its a clean enough place.
free breakfast was the best part of the entire thing - there was a great selection for young children and the breakfast room was clean and well stocked. Room was dirty - blood stain on the bed spread and smelled of old cigarette smoke even though the room was suppose to be non-smoking.
Well kept, old building with traditional flourishes. Upgraded room was quite appealing, and the bed was incredibly comfortable. Overall the stay was pleasant. Room service failed us significantly (one day they removed towels and did not replace, and no replacement on toiletries during service) however the front desk staff was very pleasant and resolved all of our issues quickly. There wasn't much in the way of power outlets near the end tables, which was only a minor inconvenience, and there was no microwave in our room, though we had a fridge.
Beds were comfortable once we removed sketchy blankets. Smelly. People loitering in hallway. Empty bottle of whiskey under bathroom sink.
We booked a room for 2 for one night. The beds were very comfortable and the room was spacious. Plenty of pillows and the AC worked well. Staff were very friendly. Almost everything was perfect, I wish the windows opened more than a few inches but I am aware why many hotels do that and it's definitely not a legitimate complaint. The room was lovely.
The hotel was as expected for the price. It was clean, staff was friendly and efficient.
Fluffy towels, clean bathroom, comfortable bed, new carpeting Price way over priced for an airport hotel
Reasonable price, decent breakfast, basic hotel near the airport not located in very nice area
the check in and check out were easy and the hotel, had lots of families, which we liked. would have like the hotel to offer free breakfast buffet, and there was nothing around the hotel. It was in a very industrial location, so everything we needed, we had to jump on the highway.
The hotel staff and room were wonderful.A little difficult to find behind another building No everything was great
Staff was very helpful.
i liked everything
I liked the location and easy access to highway and shopping. Also close to airpot and NEIT The only thing I did not like and its not a deal breaker, but my guest and I never had 2 wash cloths, always had to ask for another one.
Arrived late at night at airport (next to hotel) and left early in the mornning. Slept.
It's great for a few nights stay. Very comfortable beds. More food needs to be provided. Or a snack machine.
No fridge. Way too close to airport
close to the airport, airport shuttle wifi not working, strange smell in the bathroom
good location, good size room, the sink outside of the bathroom, comfortable bed,clean, lounge in hotel.
I think it was a great value for the money. It is close enough to main attractions (Providence, beaches, Zoo), it provides complementary breakfast, very clean, great staff. The room was very confortable. I was surprised by a call to the room about 5 minutes after walking in, asking if I found everything fine.
Wonderful towels We're late sleepers. The breakfast was taken away before we could get to it.
Comparable room with plenty of space Got a room right next to elevator but that's no ones fault really
The staff was helpful * The cost was economical * location from airport was a plus * continental breakfast was available * The elevator is really SLOW. I waited on the elevator, got tired of waiting and walked down to the lobby and still beat others who were waiting on the elevator. * Fitness center has limited equipment * breakfast was available but the quality of food/fruit was poor.
Staff was helpful and told us everything we needed. Checkout took about 10 seconds. The building is nothing special but it was everything we needed for a quick stay. Room had a nice TV and a microwave/fridge. The carpets were slightly damp which was a little weird/gross. The floor in the bathroom was a little sticky.
I liked the price of the room and the fact that they did have a free breakfast available. Also, I like that the rooms were pretty spacious and the bed was comfortable. That the hallways echo every step and voice. It was hard to focus on anything in my room as I could hear every door slamming, person talking or walking down the hall. It would be great if they had signs posted to hopefully deter this.
Too little or not choices for breakfast
The staff were great and it was very clean. There was an incident while there and the cops were called, you could hear people screaming through the walls partying until about 4am with neighboring rooms banging on walls to shut them up, and the elevator feels extremely unsafe/slow/and makes a loud noise while you're in it.
Room was good, service was friendly and for a one night stay it satisfies all my needs.
Nothing. Would not recommend Wasn't clean. Needs to be updated
Good location. But is heavily used and needs recarpeting and facelifting.
v was not working and staff told me whan part comes in it will be fixed
Location was good close to I 95. Bed was comfortable, Nice over sized chair. Step inside, nope no way. The place needs an internal overhaul. The elevator stinks of Hydraulic fluid. There is an obvious leak in the pit. Scary too as you step onto it it drops an inch. They call that leveling. I call it a leaky seal down in the pit. No towels in my room, The light was out in the entry way. The phone did not work. I called the desk to ask for towels and in room phone was dead. I called the desk on my cell and No Answer. The housekeeper found the light was out the next day. No fridge in the room. Desk chair was losy and uncomfortable.The place is bare bones. The TV was an older flat screen and there was no HDMI so I could set up my chrome cast and watch netflix. My room was on the fourth floor the Gym was the next room down. I heard that door banging during my entire stay. Over and over. Hey maintenance ever hear of a door closer? Sheesh! I have go back in Oct. I will pass on LaQuinta Providence
great hotel, wonderful town
Staff was very helpful. Hotel was very clean. Overall, a standard middle of the road hotel chain. No continental breakfast. A drink and pastry was included from a small cafe in the lobby, but it was not a very substantial breakfast
Our room was old with cracked painted, smelled horrible. One the plus side the towels and bedding were nice. I'd never stay here again or any Radisson based on this room it was just gross.
Our room was not ready. We had to wait 15-20 minutes for a room after we had arrived after the check in time. Then we were told the room we were supposed to have had maintenance issues and we were moved from a suite to a regular room. The shower curtain in our room was ripped away from many of the grommets on the pole. There was an event that night and some of the guests were very loud and belligerent returning to their rooms.
The service No pool
Newly renovated. Quiet interior though it is one mile from the airport. Extremely convenient. Restaurants within walking distance. No place to hang the wet towels when we got out of the shower.
I went to RI as a getaway trip for me and my wife. This was not a planed out trip we where going to "figure it out along the way". I asked the staff what there was to do in the area. They not only have me a detailed brake down of the local and touristy attractions one of the gentleman actually brought up maps to our room(whitch was beautiful btw) with locations and suggestions as to the order in whitch I should do the events taylored to my taste. Thanks to them our fly by the seat of our pants trip was full of exciting, romantic and relaxing activities. On one of our later nights we brought back desert to our room and I called the front desk to ask for plates and forks and was going to go pick them up. Instead they sent them up to our room and the person who delivered them wouldn't even accept a tip. This is a great hotel with great people who work there. I will suggest them to all. Nothing
Eveything was clean and neat the way a hotel should be Don't have any dislikes
staff as always at a school run property very welcoming and helpful and warm. room was clean and quiet staff brought requested fridge within 15 minutes room was very small and bathroom tiny.could use some maintainance as a bit shabby. we specifically booked for the sleep number beds but room did not have them. thermostat was defective. staff got it to work but only briefly
Comfortable Staff is helpful and laid back Willing to accommodate your needs without any issue Overall clean and quiet location. Didn't replace our towels the second day, just took the dirty ones so we did not have a floor mat for the bathroom when we came back. You can hear EVERYTHING at this hotel. Whirlpool jet bathtub jets needed to be cleaned. Dirty soap bubbles coming out of the jets. Needless to say we didn't get in. For the price, executive rooms could get some slippers or robes or something. Just food for thought.
Beautiful suite room. One of our top 5 king suites
Very clean and fashionable Great restaurant in the hotel. Nothing
We had a short overnight stay. We were treated well. We had shuttle service with a smile at 5 am. It was clean and quiet and lovely. Thanks.
The breakfast! I'd like breakfast included in. Hotel's price.
The main room was very inviting and warm to walk into. There was no issues
I really like this Hotel, in fact we want to extend our stay, but both of us are working the same. The place is perfect, Highly recommended. Nothing.
Friendly staff, nice facilities incl. pool & jacuzzi, clean room, safe surroundings..
Nothing Yes. When we arrived at the front desk at 11 p.m. on a Friday evening (after a three hour drive), the front desk clerk checked us in promptly. When I opened the door to the room, I found it was not the type of room that we had requested and paid for on booking.com. Instead of a two-bedroom suite that would accommodate our large travel party, it was one room with two beds almost touching each other. I returned to the front desk with my booking.com reservation confirmation in hand. The front-desk clerk said that she didn't have any rooms for us other than the one she provided. I pointed out that we had prepaid for the two-bedroom set-up. The clerk said she didn't care -- word for word! -- and that she couldn't do anything. I asked for the general manager's contact information and said I would call him at home if necessary. When our argument escalated, a front-desk clerk who was just starting his shift stepped in and apologized for the other clerk's behavior. I suggested that he find us another room on the property. After a nice discussion, he provided us with a second room, even though it was inconveniently located at a distance away from the other room. If it had been earlier, I would have left this hotel and checked into a Starwood property using my SPG points. My experience here was absolutely horrible.
The layout of the room, the amount of space, and the grounds were outstanding. Also for the number of people coming and going it was quite quiet. As we had activities early in the morning the 3 days we stayed it would have been really nice to have had breakfast available at an earlier hour.
Spacious clean rooms with comfortable beds conveniently positioned near the Interstate Highway in the business quarter.