Reviews for Budget in Rochester
- All reviews 100%
Based on 78 reviews
6 Dec 2017
Cons: Was denied my vehicle when I arrived to pick it up. Different policies for different vendors. It should have been made clear when booking the reservation.
27 Nov 2017
Great car, great service
Pros: Free upgrade to a nice SUV
Cons: Previous renter must have smoked cigars (found some n the storage area) and the vehicle reeked of smoke. Several rounds of spray air freshener eliminated the problem.
30 Oct 2017
How about actually Chemung the vendor's hours before allowing a rental
Pros: Nothing, they were closed! Closed at 11pm floor my flight that was due to arrive at midnight despite arriving a half hour early. There were 4 flights that landed within minutes of each other. Pretty bad that an airport car rental doesn't stay open for the last flights of 5 distention airlines.
Cons: Nothing! They were closed. What could i have liked?
22 Oct 2017
Cons: It was a bit hard to find.
28 Sep 2017
Pros: I was addressed & given up upgrade
Cons: didn't want a salesman 4 anything more
26 Sep 2017
Pros: Service was very good. Just at drop off, location of drop off was very vague with multiple car rental agencies in the same location. When parked car nearby but not where desired, drop off people were a little surly.
27 Aug 2017
Cons: Added a late fee even though I didn't return the car late. Had to call to get it removed.
26 Aug 2017
Pros: Close to gates
Cons: Dropped off car before attendant came on duty Directions for dropping off car were unclear Luckily attendant was coming on duty and explained process
15 Aug 2017
Reserved standard car and got stuck with a minivan...
Pros: Car was clean. Other than that not much positive about my experience.
Cons: Had reserved a Buick Verano or equivalent standard just over 2 weeks before going to pick it up. Took over an hour in the line (Budget's desk was closed after hours so we had to go to the Avis line). Very slow service. They said they didn't have any types of cars available at all and if I wanted to drive away the only option I had was a minivan. It was fine, I mean it was something to drive, just disappointed I didn't get what I wanted and that I picked up the minivan needing a oil change bad right when I got it. Over $500 for 4 days seems like a lot to walk away afterwards with such a sour taste in your mouth. Do not recommend.
10 Aug 2017
Poor customer service
Cons: Wasn't able to rent the car due to all I had for a credit card was my debit bank card. Agent said they don't take them anymore, even to run to run it as a credit card. Would of been nice to know when I made the reservation. Had no problem at another car rental agency.
30 Jul 2017
Cheaper than airport
Pros: Saved $200 by getting car at this location instead of the Rochester airport.
Cons: $20 charge plus tolls for use of EasyPass seemed a little excessive. Also, seats of vehicle were stained.
14 Jul 2017
Flight cancelled, decided to drive home... Budget really stepped up
Pros: Needless to say I was a bit stressed. The Budget guys were great. The rep noticed by looking at my license that it was my birthday, and upgraded me to a Mustang for a super low rate. They were very friendly. And super helpful.
Cons: There was a line at the beginning, but they dealt with it well, letting us all know how long it would take to get to us, and assuring us all we'd be taken care of.
8 Jul 2017
Pros: Pick up and drop off were very easy
28 Jun 2017
Pros: very professional and well-staffed
27 Jun 2017
Cons: They overbooked and did not have the car. The line was insane and there were dozens of unhappy customers.
16 Jun 2017
They did not honor the price I received on kayak!
Cons: When I arrived they said the price on my reservation from kayak was a misprint and charged me significantly more for the rental!
13 Jun 2017
Cons: When I arrived at the registration counter at ROC airport on the evening of 6/9/2017, the person told me they didn't have the car type that I reserved, and they would need to charge me $10 per day. I asked them if I had a choice other than to pay it, and the person said no. That is not appropriate. Customer service told me the next day, I shouldn't have agreed to the extra $10 per day, and by doing so I was accepting the extra charge. They promised me a refund of the $20, but really, at 12:30 am when I arrived, I just wanted to pick up the car type I reserved and agreed to pay for and go. A positive customer experience was not created.
8 Jun 2017
terrific customer service and fantastic New SUV
Pros: Very courteous customer service. Easy registration, pick up and drop-off. SUV was in very clean and new condition.
Cons: When I tried to extend reservation one additional day, the call center quoted a price more than double what was printed on contact at Rochester pick up location and would not honor the price on the contract that was printed in Rochester.
7 Jun 2017
Pros: Car was excellent
Cons: Staff performance, no one at park lot at time of return
26 Apr 2017
Could of been better
Pros: No wait time at pick up
Cons: Car was way too small compared what was offered thur web
11 Apr 2017
Cons: Agent stated that toll device wasn't available in the car, but it was. Reservation wasn't properly opened, and could not be found at destination. Agent at destination said she would have original agent open the contract and email me a receipt when it was closed. I never received a receipt. When attempting to rent from Avis in another city, I was asked why I never returned the first rental.
3 Apr 2017
Pros: Wnt fast and smooth. Agent very pleasant.
3 Apr 2017
Pros: Quick and easy drop off. Again, no once-over, so I guess they weren't concerned with the scratches.
28 Feb 2017
Cons: The only thing I didn't like is reservation said Impala or similar and I got a Malibu which I think is smaller
3 Feb 2017
Pros: The car was great. The people I dropped it off with were excellent.
Cons: They guy who got me sorted at the beginning tried to give me a totally different (and not as good car) and was a bit rude about it. Then he tried to upsell me on a number of things and disparaged me for not taking them. Not good sales technique and not good customer service.
20 Jan 2017
Pros: Changed the dropoff location free of charge due to a mixup, very friendly and helpful
15 Jan 2017
Pros: The rate was good but the car was poor quality. It vibrated severely at highway speeds, was not properly aligned and did not have standard features which I expect (e.g. USB jacks, Bluetooth, etc.)
16 Dec 2016
Pros: Good car left a window scrapper which was necessary
Cons: Wasn't anyone there when dropping off
11 Dec 2016
Fast and simple
Pros: Efficient friendly pick up. Clearly marked instructions for after hour returns. Clean, non-smoking car.
9 Dec 2016
6 Nov 2016
Pros: Quick, easy, and cheap.
21 Sep 2016
Good car for the money, service not so much
Pros: I rented a Chevy Cruze; thought it performed well, and was quite economical. So, very good value for the money.
Cons: Service was disappointing with regard to pickup: kept me waiting for no reason. Also, I returned it completely full, but the sensor said I had driven more than 4 miles since filling it up. The software therefore charged me $18 to refill, but the charge was over-ruled at their desk.
18 Sep 2016
Worst Customer Experience
Cons: They sell for cheap and then add hidden expenses, and they treat their customers in a very bad non-understanding way Their system is flawed and they still won't accept feedback. They are not there to give you a good service, they are there to rope you and treat u bad after
15 Jul 2016
Pros: All was as expected. Car was there, staff was pleasant and efficient, Car was clean and ran well. No problems.
10 Jul 2016
Pros: Easy to drop off and friendly staff
17 Jun 2016
Pros: The booking process was very smooth and we got a good deal by booking via mobil phone
1 Jun 2016
Pros: Great price, easy pick up and drop,off, nice car
9 Feb 2016
Pros: Vehicle was clean, reliable, and very comfortable.
Cons: I paid for Satellite radio but it did not work. I was able to get a refund for it. I was surprised by the cost in the end. there were lots of fees I was not expecting.
11 Jan 2016
Cons: I called to ask how much it would be to drop off at a different location and was told it would not cost anymore. However, when i went to extend the rental, it was $200. I was also inadvertently told the wrong return time.
10 Jan 2016
Pros: Nice car
Cons: Got there they didn't have car I paid for. They up charged me and for a Lincoln. Drove 250 miles to pick someone up (my children). Just to find out the back seat was missing 2 of the 3 latches. Tried to call office but even though I was told they were open until 1230am (wanted a same day return) they really closed at 6pm. Left note in key drop box with key to have someone call. They never did. Filed complaint with 800 still no call back. Spoke to office car was on loan was promised it would be looked at upon return and manager will call. Never called. Still waiting contacted via Twitter and they say to contact them via email. Did that today. Here's to waiting more. I will not rent from them again. Ever!
4 Jan 2016
Pros: The drop off process was quick. It's good to get there on time.