5.6 Okay1 Feb 2020
Staff helpful and drop off easy.The car can be more clean
8.0 Excellent4 Oct 2019
Friendly staffNot so easy to find the Avis on GPS.
9.6 Excellent26 May 2019
The rental office signage in the airport terminal is not marked Avis, only its Korean partner, AJ. You have to know it's the same company.
8.4 Excellent2 Jan 2019
Overall OkayNice car with a competitive price.When I came to pick up the car, the customer service person at the counter could not speak english at all which was not helpful. Thanksfully another person with whom we were able to speak showed up and properly handled the process. The rental facility of this branch is not referenced on Google Maps. I had to use street view to be sure there actually was an Avis office at the address provided. When customers are on the booking page it would be useful to see a picture of the front window of different offices along with pin on a mini map showing the geograpical location. Then customers can select the branch they are the closest to.
10.0 Excellent17 Dec 2018
Avis car rentalthe staff offers exceptional service Thank you
10.0 Excellent29 Nov 2018
AvidOverall good great excellent
5.2 Okay25 Oct 2018
They make their problems your problems and don't careNew car, cleanWaited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.
3.2 Mediocre21 Sep 2018
the drop off was easy.the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.
7.6 Good16 Sep 2018
Bert easy to Find the car. Had GPS in the car while didn’t ask for it.It was a new car with quite some scratches all over the car. Wipers didn’t work well.
8.8 Excellent27 May 2018
Very pleasedCheck in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.