St. Louis Car Hire

Cons: I also rented from Thrifty a GPS and did they did not give me an adequate way to set the GPS in the car while I drove. I literally had to drive and hold it.

Cons: Had garbage from the previous driver(s). Smelled like smoke.

Cons: counter service indifferent Return station far from airport

Cons: Relatively high mileage Camry had definitely been smoked in

Cons: Picked up car after dark. Car was parked behind facility with no lighting. Inspected car with flashlight, but in the morning saw damage I had missed on bumper and another area. When I explained this issue upon returning the car, personnel did not note it or seem to care. Also Maintenance Required light came on second day of rental.

Cons: Gas tank was not full. Interior was ripped. We exterior was scratched and scuffed.

Cons: The car smelled like smoke and had an odor.

Cons: Airport directional markings to the Thrifty rental car location were good at first, but at the crucial spot where the road split, I was unable to see (it was night) any further directional markings to guide me to the location. I guessed and chose the wrong way and ended up driving through dark neighborhoods directed by my GPS. It was a relief to finally arrive at the Thrifty agency which is actually quite close to the airport. I drove around for about 20 minutes trying to locate it after a long day's drive. .

Cons: counter personnel were not very personable, very little direction when dropping off as to where to park the car.

Cons: I arrived at St Louis on Oct, 10th @ 10:30 pm waiting for a dollar shuttle van to pick me up. No Dollar shuttle in site, went to the courtesy phone and called Dollar rent a car it rang and rang with no answer and then said thank you good buy and hung up on me. I tried this 5 times with the same results so I got on a Hertz shuttle van and had to get a car from them. Their Sevice was very good I am thankful they could help me out of a bad situation. I give Dollar rent a car a 0 or F for service and they have lost my business forever!

Cons: I didn't like that the desk clerk tried to upgrade me without telling me to almost double my charges. My grandfather was dying, I told the clerk this, and I still had to go through a whole upsale game. I plan to never use dollar again.

Cons: The car was stained (all of the seats) and dirty inside and I am sensitive to smoke and could smell, at some point, someone smoked in it.

Cons: They would not rent me the vehicle because I had to travel more then one state over from the state I was renting the vehicle from. It was an emergency and was cheaper to rent then fly. Had to see my father-in-law one last time to say goodbye before he passes away.

Cons: When picking up the customer service was terrible and rude. Not helpful. The car had stains all over it.

Cons: car had stains in it, not very clean

Cons: The lady behind the counter was very rude.

Cons: PICK UP LOCATION FOR DOLLAR IS NOT WHERE ALL OTHER CAR RENTALS PICK UP. NO SIGNAGE FOR DOLLAR. WHEN ASKING FOR DOLLAR PICK UP LOCATION AT AIRPORT GOT WRONG ANSWER(S). DRIVER WAS SYMPATHETIC, SAID HE HAS REPORTED PICK UP ISSUES TO MANAGEMENT MANY TIMES. DESK STAFF DIDN'T EVEN ACKNOWLEDGE MY COMMENT. CAR WAS DIRTY (FRONT OF CAR HAD BUG STAINS AND DIRT) HAD DIFFICULTY FINDING LOCATION ON GOOGLE FOR RETURN BECAUSE THE PAPERWORK SAID ST LOUS, BUT YOUR LOCATION IS IN SAINT ANN!!!!! OVERALL THE EXPERIENCE SUCKED LATER WHEN I MENTIONED THE PICK UP PROBLEM TO ANOTHER TRAVELER, THEY SAID THEY DON'T USE DOLLAR ANY MORE BECAUSE OF THIS ISSUES (AMONG OTHERS?)

Cons: As the driver of a Corolla, I wasn't prepared for lower gas mileage but didn't make a huge difference in cost

Cons: Car wasn't clean & no cars to choose from.

Cons: The car was wet when they gave it to me, they had just washed it, which is fine but if it had some damage it would be hard to see with the reflect of the water

Cons: Having to drive to a location 30 miles from the airport after they would not honor the rate.

Cons: The cost of the added insurance. I know this is an option but I paid $40 for the car and $60 for the insurance! I did not like that part.

Cons: This Enterprise was 40 minutes from the airport with no shuttle. The airport shuttle took us to the one in Berkley that was 5 minutes from the airport and had the shuttle. The taxi alone would have been more than the car rental

Cons: I was treat very poorly. I was asked to provide to two references, after I them my bank card, drives lic, proof of comprehensive Insurance and I rent cars all over US and EUROPE. I have never experienced this type of treatment and I am a local business man.

Cons: They should have a few more clear EXIT signs around the lot. I was a bit confused as to how to make my way out of the lot.

Cons: Not enough staff in the AzM

Cons: so hard to find the place, and get to it. very confusing location.

Cons: Price kayak gave me was much less then I was charged

Cons: Car was not ready when promised even though I called before going to pick up the car. I was told that it was ready and when I arrived it wasn't at the location. I had to return.

Cons: I wanted a car from the Hertz STL airport. When I got there, the reservation was for another location. The email confirmation that Kayak sent, only had Hertz customer Service numbers. I had no way of contacting Kayak to transfer the reservation. So I ended up with a compact(instead of a mid size) that cost four times as much!! I've very disappointed that Kayak makes it so difficult to contact them and I don't think it wouldve killed Hertz to just give me a similar rate To help out a customer. The car was fine but I've never waited so long for shuttle that Took me back to the airport.

Cons: n/a

Cons: Pickup experience in St Louis was dreadful. I had a new agent who was inexperienced and couldn't figure out how to give me the rate on my KAYAK reservation, and the location manager didn't respond to her requests for assistance. We were running late and needed a car, so she rented me a car at a "walk up" rate which was about $200 more than I had been quoted.

Cons: Budget Car rental is open till 1:00 pm on Saturday and Sunday. Not so easy to pick up

Cons: They used a different reservation and used a higher price instead of the agreed price

Cons: Confusion over pick-up location. I did not realize the Manchester location was different than the airport location. Price ended up being more than $100 more. Will not use Budget again.

Cons: No windshield washer fluid in the vehicle when we picked it up an multiple service vehicle lights displayed in the instrument panel.

Cons: It took almost 45 minutes for me to get my car. The line had at least 12 people and only 2 counter folks when we first arrived. After about 10 minutes 2 more folks showed up. But, each person took around 10-15 minutes to get their car so it was a long wait after a full day of travel.

Cons: We were given the wrong vehicle, and never told that they changed our drop off time. They did make it right at the Airport Budget, but the first one where we got the car was ridiculous. I don't think Mike knew what he was doing. When I called to tell him about the mistakes, he blamed me for arriving before my reservation time.

Cons: I think the problem was with Kayak and then Budget made it worse. I went online with kayak and put in to rent a car at St. Louis Airport and not just ST. Louis in general. (STL) All car rentals at STL are off site on a nearby road. Being an out of towner I did not know the address of the car rental. I just got on the shuttle at the airport as I always do in St. Louis and it dropped me off at Budget. I was halfway through my processing when the agent tells me that Kayak had the car at a Budget rental in a hotel on the other side of down and not the airport. I was annoyed but I needed the car so I asked if someone could take me there or would I have to take a cab. She told me that it was closed and they were not open on Sundays. I double checked and she was right. THEY ARE NEVER OPEN ON SUNDAYS so why would Kayak book a rental that would be impossible to pick up? Please tell me! Budget told me they would have to start a whole new reservation and I would have to pay $350 more which was just shy of double the price I had procured. I refused to be "robbed" like that and told them I would make other arrangements even if I had to pay that amount I would not pay Kayak or Budget. I quickly got a car with Enterprise who treated me wonderfully and I paid the same price that I was suppose to pay originally. Unfortunately, Enterprise was located 1/2 mile away on the same road and Budget made me carry all my luggage back to the airport to get the Enterprise Shuttle. Did I mention that they passed by the Enterprise Agency on the way back to the airport? Did I mention I was not a raving customer but a quiet but firm one? Did I mention that I was also a 66 year old woman traveling alone to teach a college course and had 4 pieces of very heavy luggage with books that I need for the course? I will mention that I will never rent from Budget or Avis who happens to own Budget.

Cons: Cars were too tightly packed in the lot to be able to see all that were available, and getting them out was a challenge. The return area does not well indicate where to go at the STL airport location.

Cons: 30k on the car....it rattled a bit. Nothing major.

Cons: I didn't like the fact that I noticed there was no spare tire in the trunk. If something were to have happened to us and we needed to change the tire we would have been left stranded in another city/state that is unfamiliar to us. I informed two people at drop off that there was no spare but I'm not sure if or what was done. I just wouldn't want someone to need it and one not be available for use.

Cons: Had to wait for third shuttle because we had so much stuff, but we still only waited about 8 minutes.

Cons: The van would have been nice with an exterior thermometer and a compass. Other than that great.

Cons: There wasn't a person to help me get the car. There was only a kiosk and when I had a problem with the kiosk, the employee there only spoke to me from across the room. I had to go find my own car, move another one to get the car I wanted and be unsure of what I was doing the entire time.

Cons: We were not told we needed a credit card to rent a one-way car when we made the reservation online. Also KAYAK charged us 18 dollars for accident protection, and then Alamo asked for the same charge.

Cons: The car was a last minute rental due to a flight cancellation resulting in travel changes, and was a little pricey. Car was nice but could have been cleaner...I ended up buying an air freshener!

Cons: The car was very tiny. Seemed smaller than the Ford Focus they compared it to. It was also a little worn

Cons: I paid for a traverse and the Avis rep tried to give me a minivan. He also was not going to budge. He gave me back my license and credit card after said I could go elsewhere. My problem is i prepaid for my traverse and he did not care. I was not going to stand for that and therefore i started making phone calls to other rent a car places. My husband spoke with the rep and he finally tried to give us a Ford 4wd or an expedition.

Cons: Car with 40.000 miles in the odometer

Cons: Gas No final receipt

Cons: Wait was 1hr and a half because the computers were down. Only given a 10 passenger van reserved a 12 passenger van.

Cons: The regular car sizes weren't available so we were rented a full size van- could be risky for those who don't know how to drive that. And a bit too much for 1 adult and 1 child.

Cons: Nearly nothing.

Cons: Not clear where to get your car to us non-frequent renters

Cons: Agent at desk wasn't friendly; she was short and impatient when responding to my questions. The interior of the car could have been vacuumed better.