St. Louis Car Hire

Cons: Budget Car rental is open till 1:00 pm on Saturday and Sunday. Not so easy to pick up

Cons: They used a different reservation and used a higher price instead of the agreed price

Cons: We were given the wrong vehicle, and never told that they changed our drop off time. They did make it right at the Airport Budget, but the first one where we got the car was ridiculous. I don't think Mike knew what he was doing. When I called to tell him about the mistakes, he blamed me for arriving before my reservation time.

Cons: I think the problem was with Kayak and then Budget made it worse. I went online with kayak and put in to rent a car at St. Louis Airport and not just ST. Louis in general. (STL) All car rentals at STL are off site on a nearby road. Being an out of towner I did not know the address of the car rental. I just got on the shuttle at the airport as I always do in St. Louis and it dropped me off at Budget. I was halfway through my processing when the agent tells me that Kayak had the car at a Budget rental in a hotel on the other side of down and not the airport. I was annoyed but I needed the car so I asked if someone could take me there or would I have to take a cab. She told me that it was closed and they were not open on Sundays. I double checked and she was right. THEY ARE NEVER OPEN ON SUNDAYS so why would Kayak book a rental that would be impossible to pick up? Please tell me! Budget told me they would have to start a whole new reservation and I would have to pay $350 more which was just shy of double the price I had procured. I refused to be "robbed" like that and told them I would make other arrangements even if I had to pay that amount I would not pay Kayak or Budget. I quickly got a car with Enterprise who treated me wonderfully and I paid the same price that I was suppose to pay originally. Unfortunately, Enterprise was located 1/2 mile away on the same road and Budget made me carry all my luggage back to the airport to get the Enterprise Shuttle. Did I mention that they passed by the Enterprise Agency on the way back to the airport? Did I mention I was not a raving customer but a quiet but firm one? Did I mention that I was also a 66 year old woman traveling alone to teach a college course and had 4 pieces of very heavy luggage with books that I need for the course? I will mention that I will never rent from Budget or Avis who happens to own Budget.

Cons: I booked a car at one location for a specific price. That location was going to be closed so they sent me to a different location that wouldn't honor price. After many phone calls and much yelling now I have to wait for a refund of the money I was over charged. A nightmare

Cons: Breakfast was really lame

Cons: When I got to the rental place it was a higher cost and then they overcharged me a fuel fee at the end even though I had filled the tank with gas.

Cons: counter personnel were not very personable, very little direction when dropping off as to where to park the car.

Cons: I arrived at St Louis on Oct, 10th @ 10:30 pm waiting for a dollar shuttle van to pick me up. No Dollar shuttle in site, went to the courtesy phone and called Dollar rent a car it rang and rang with no answer and then said thank you good buy and hung up on me. I tried this 5 times with the same results so I got on a Hertz shuttle van and had to get a car from them. Their Sevice was very good I am thankful they could help me out of a bad situation. I give Dollar rent a car a 0 or F for service and they have lost my business forever!

Cons: I didn't like that the desk clerk tried to upgrade me without telling me to almost double my charges. My grandfather was dying, I told the clerk this, and I still had to go through a whole upsale game. I plan to never use dollar again.

Cons: The car was stained (all of the seats) and dirty inside and I am sensitive to smoke and could smell, at some point, someone smoked in it.

Cons: They would not rent me the vehicle because I had to travel more then one state over from the state I was renting the vehicle from. It was an emergency and was cheaper to rent then fly. Had to see my father-in-law one last time to say goodbye before he passes away.

Cons: When picking up the customer service was terrible and rude. Not helpful. The car had stains all over it.

Cons: car had stains in it, not very clean

Cons: The lady behind the counter was very rude.

Cons: PICK UP LOCATION FOR DOLLAR IS NOT WHERE ALL OTHER CAR RENTALS PICK UP. NO SIGNAGE FOR DOLLAR. WHEN ASKING FOR DOLLAR PICK UP LOCATION AT AIRPORT GOT WRONG ANSWER(S). DRIVER WAS SYMPATHETIC, SAID HE HAS REPORTED PICK UP ISSUES TO MANAGEMENT MANY TIMES. DESK STAFF DIDN'T EVEN ACKNOWLEDGE MY COMMENT. CAR WAS DIRTY (FRONT OF CAR HAD BUG STAINS AND DIRT) HAD DIFFICULTY FINDING LOCATION ON GOOGLE FOR RETURN BECAUSE THE PAPERWORK SAID ST LOUS, BUT YOUR LOCATION IS IN SAINT ANN!!!!! OVERALL THE EXPERIENCE SUCKED LATER WHEN I MENTIONED THE PICK UP PROBLEM TO ANOTHER TRAVELER, THEY SAID THEY DON'T USE DOLLAR ANY MORE BECAUSE OF THIS ISSUES (AMONG OTHERS?)

Cons: I had to pay more than 3 times as much as the amount quoted by Kayakl

Cons: They should have a few more clear EXIT signs around the lot. I was a bit confused as to how to make my way out of the lot.

Cons: Not enough staff in the AzM

Cons: Price kayak gave me was much less then I was charged

Cons: n/a

Cons: Pickup experience in St Louis was dreadful. I had a new agent who was inexperienced and couldn't figure out how to give me the rate on my KAYAK reservation, and the location manager didn't respond to her requests for assistance. We were running late and needed a car, so she rented me a car at a "walk up" rate which was about $200 more than I had been quoted.

Cons: I rented with Hertz through Kayak. I asked for rental at St. Louis Airport. The car was not at airport. They wanted to charge us an extra $200. We took Uber to actual site. A car was not ready. They washed a car for us to take. They hassled us about "add ons".

Cons: The over charges for not staying in the area. I could have driven as many miles in St. Louis and been charged less. Ridiculous !

Cons: Check in took too long, over 40 minutes for a confirmed reservation and I was only customer when I walked in. Staff tried hard to sell me multiple insurances. At turn in location, computers were down.

Cons: I signed up for the membership program and haven't heard anything nor do I have any way to check on it.

Cons: The car was very tiny. Seemed smaller than the Ford Focus they compared it to. It was also a little worn

Cons: I paid for a traverse and the Avis rep tried to give me a minivan. He also was not going to budge. He gave me back my license and credit card after said I could go elsewhere. My problem is i prepaid for my traverse and he did not care. I was not going to stand for that and therefore i started making phone calls to other rent a car places. My husband spoke with the rep and he finally tried to give us a Ford 4wd or an expedition.

Cons: Car with 40.000 miles in the odometer

Cons: Gas No final receipt

Cons: Wait was 1hr and a half because the computers were down. Only given a 10 passenger van reserved a 12 passenger van.

Cons: Parking to pick-up car was difficult due to street construction.

Cons: As the driver of a Corolla, I wasn't prepared for lower gas mileage but didn't make a huge difference in cost

Cons: I rented in St. Louis at the airport and returned the rental in Kansas City...did not like that I had to drop off the rental in the city and find my way to the airport 20 miles away...otherwise I would have been charged an additional $150 just to drop the car off at the airport.

Cons: Nothing

Cons: Of course I would have liked to pay less.

Cons: I also rented from Thrifty a GPS and did they did not give me an adequate way to set the GPS in the car while I drove. I literally had to drive and hold it.

Cons: Had garbage from the previous driver(s). Smelled like smoke.

Cons: Relatively high mileage Camry had definitely been smoked in

Cons: Picked up car after dark. Car was parked behind facility with no lighting. Inspected car with flashlight, but in the morning saw damage I had missed on bumper and another area. When I explained this issue upon returning the car, personnel did not note it or seem to care. Also Maintenance Required light came on second day of rental.

Cons: Cars were too tightly packed in the lot to be able to see all that were available, and getting them out was a challenge. The return area does not well indicate where to go at the STL airport location.

Cons: 30k on the car....it rattled a bit. Nothing major.