Pick-up location | St. Louis |
---|---|
Car types | Economy, Full-size SUV, Luxury, People carrier, Premium SUV, Standard |
Hire locations | 36 |
Airport locations | 8 |
Popular agencies | Avis, National, Budget, Alamo |
Economy | £42/day |
Standard | £42/day |
People carrier | £64/day |
Full-size SUV | £71/day |
Luxury | £54/day |
Premium SUV | £83/day |
6.1
Good
112 reviewsCleanliness
6.8
Comfort
6.5
Pick-up/Drop-off
6.2
Value for money
5.4
One location in St. Louis
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Reviews
2.0 Mediocre
Jan 2020
Pros:
The pick up was fine but when I returned the vehicle Dollar charged me double!Cons:
You could help by getting them to honor their original quote. If I get no help from you, I'll never use your service again.10.0 Excellent
Jan 2020
Pros:
All great10.0 Excellent
Dec 2020
Pros:
Staff super friendly and helpful. Pick up and drop off super easy2.0 Mediocre
Dec 2020
Pros:
Staff was friendly and accommodating. But was very misleadingCons:
Honesty. I signed up for $144 rate for three days and cost me $293. My fault for not listening and paying attention Did not think they would be pulling anything other than what I signed up for.2.0 Mediocre
Nov 2020
Pros:
Friendly staffCons:
could only take car to 8 states -- not told in advance8.0 Excellent
Oct 2020
Pros:
Quick and friendly serviceCons:
N/A5.8
Okay
228 reviewsCleanliness
6.1
Comfort
6.5
Pick-up/Drop-off
5.9
Value for money
6.3
4 locations in St. Louis
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10.0 Excellent
Jan 2022
2.0 Mediocre
Jan 2021
10.0 Excellent
Nov 2021
10.0 Excellent
Nov 2021
10.0 Excellent
May 2021
Cons:
E wry thing was tops. From check in to return. Chris was awesome. He explained everything. He Showed me the features of the can. He Gave me his hours in case I needed anything. Just really extended the customer service. I’d rent here again. BRAVO!!2.0 Mediocre
May 2021
Pros:
No car availableCons:
Location was closed5.1
Okay
147 reviewsCleanliness
6.0
Comfort
6.8
Pick-up/Drop-off
4.4
Value for money
5.3
6 locations in St. Louis
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2.0 Mediocre
Jun 2021
Cons:
Line was horrible and staff was not friendly or trying to expedite customer thru the line8.0 Excellent
May 2021
Pros:
pick-up staff very friendlyCons:
drop-off was confusing. There were no signs telling me what to do and no employees around.4.0 Okay
May 2021
Cons:
Not let people smoke weed in it. Or least burn the car in case i get Pulled over. My car smelled like weed so bad !!!10.0 Excellent
Apr 2021
Pros:
Drop off was the worst I ever experienced, no directions posted anywhere. Had to go to the wrong areas, park and get out to ask directions 2 timesCons:
One day rental car $457 !!! (Not a ferrari) 'nuf said8.0 Excellent
Apr 2021
Pros:
Easy drop off, friendly staffCons:
Loooong lines and car could have been better cleaned2.0 Mediocre
Mar 2021
Cons:
I waited in line for 30 minutes. Then it took 35 minutes to find me a car that was available. No one seemed bothered by this or in a hurry in any way.5.9
Okay
87 reviewsCleanliness
6.3
Comfort
6.2
Pick-up/Drop-off
6.3
Value for money
6.1
12 locations in St. Louis
Locations in St. Louis
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2.0 Mediocre
Jun 2021
Pros:
Initially the vehicle was great but the maintenance and oil change light came on.Cons:
Vehicle maintenance been up to date, I tried to contact roadside assistance and was on hold for a half hour. I got different answers from everyone I talked to.2.0 Mediocre
May 2021
Cons:
I reserved my car over a month in advance and was called the day before my arrival to Saint Louis airport. They stated they could not pick me up and I had to start a new reservation. The price increased dramatically (from $250 to $550) for the same time period. I called customer service and they could do nothing for me. I was forced to cancel my reservation with them and decided to go to their competitor which was Hertz. I paid $30 less but had somewhat better service.10.0 Excellent
May 2021
Pros:
Drop off very easy6.0 Good
Apr 2021
Cons:
When I picked up my car it had a terrible body odor. It smelled like a high school locker room, and no matter what I did, the smell persisted—it was deep within the linen of the car seats. Opening windows in an attempt to air the car out did nothing. I bought febreeze and sprayed the upholstery of the entire car TWICE. I even bought fragrance sticks to put in the air vents. Nothing worked, and after having the car for almost a week, the smell was still there when I returned it. Also, when I got the car it wasn’t at a full tank. I was given a rental that only had 1/4 tank of gas in it.8.0 Excellent
Mar 2021
Cons:
Monthly rent should be lowered10.0 Excellent
Mar 2021
Pros:
Ryan and Jake helped me upgrade to an SUV because the sedan I originally picked up kept getting stuck in the snow. We got a few feet of snow the night before.Cons:
This is the second time I've rented from Enterprise in the last year and both times it was seamless and met all my needs.5.2
Okay
94 reviewsCleanliness
6.6
Comfort
6.9
Pick-up/Drop-off
5.3
Value for money
5.7
7 locations in St. Louis
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Reviews
10.0 Excellent
May 2021
Pros:
Staff was friendly, quick and informativeCons:
Nothing, It was flawless4.0 Okay
Apr 2021
Pros:
Staff was nice but they didn't have the car I reservedCons:
Have the car I reserve2.0 Mediocre
Apr 2021
Pros:
NothingCons:
Long line because the checkout process hasn't changed in 30 years. Slow computers and too many unnecessary steps. Person offered me a pickup truck to get out faster. Got to the truck and someone else was in it. Then they gave me another car which was smoked in. Had to return to another Avis. They had no cars to swap but gave me a minivan that didn't have smoke, but wasn't clean. Worst rental experience ever. Will never use Avis ever again. It will go bankrupt.2.0 Mediocre
Mar 2021
Cons:
Our minivan was given away, they gave us an suv that was too small for my family, it had no gas, was not cleaned and smelled like smoke. Front desk was no help.4.0 Okay
Jan 2020
Cons:
Wait time for getting the car. This shouldn't take so long comparing it to other Renters. It took me 90 minutes to get my car which is unacceptable despite a pandemic.4.0 Okay
Jan 2020
Pros:
staff when I got the car was super nice and friendly.Cons:
1. Car was dirty, mud in back seat. I had to clean it up once we noticed it at our destination. 2. Gas tank was not full, probably 3/4. When I returned it, the drop-off guy asked if I had any proof. Really, I have to prove it to you. Was I supposed to pull off on the freeway in heavy traffic and take a picture. Why couldn't he have told me how sorry he was instead of questioning my integrity. I wasn't asking for anything. 3. Car was supposed to be non-smoking but clearly had been smoked in. My wife even found a cigarette lighter under the seat. Told drop-off guy and he didn't care or make a note of it. Color me disappointed.One location in St. Louis
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10.0 Excellent
Jul 2017
Pros:
The type of vehicle available...Chevy Impala Premiere...loved it.9.6 Excellent
Jul 2017
Pros:
Pick up & Drop off was as near perfect as possible.Cons:
I was not thrilled with the vehicle but that was NOT Alamo's fault. It was the make and model of the pickup. (I would not buy this truck). I think the exit of lot could be marked better but it was not horrible.2.0 Mediocre
May 2017
Pros:
nothing other then I am hoping the refund process is easyCons:
the fact that I didn't get a car that I paid for9.6 Excellent
Apr 2017
Pros:
Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.Cons:
Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.6.8 Good
Mar 2017
Pros:
Pick up and drop off were really quick.Cons:
The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.7.6 Good
Mar 2017
Pros:
Prompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.Cons:
No driver's manual included in the car.One location in St. Louis
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7.6 Good
Mar 2017
Pros:
It was quick; car was good; convenient pickup and drop off.Cons:
Agent at desk wasn't friendly; she was short and impatient when responding to my questions. The interior of the car could have been vacuumed better.10.0 Excellent
Dec 2016
Pros:
Kiosk! Super friendly and helpful men outside!Cons:
Not clear where to get your car to us non-frequent renters5.2 Okay
Dec 2016
Pros:
They told me to take an Emerald Aisle car, which voided Kayak rate. Paid $200 more than quoted. Beware of STL location. On top of it, they were rude and condescending.7.6 Good
Mar 2017
Pros:
It was quick; car was good; convenient pickup and drop off.Cons:
Agent at desk wasn't friendly; she was short and impatient when responding to my questions. The interior of the car could have been vacuumed better.10.0 Excellent
Dec 2016
Pros:
Kiosk! Super friendly and helpful men outside!Cons:
Not clear where to get your car to us non-frequent renters5.2 Okay
Dec 2016
Pros:
They told me to take an Emerald Aisle car, which voided Kayak rate. Paid $200 more than quoted. Beware of STL location. On top of it, they were rude and condescending.Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in St. Louis
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in St. Louis
Some St. Louis car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in St. Louis.
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your St. Louis car rental.