St. Louis Car Hire

Cons: car rental company is not near the airport. nor sure why this location came up after booking a flight to st louis. unfortunately i only found this out after arriving via the airport shuttle that i was booked at a different location. Hertz offered 2 options either uber to the other location, What?!? or pay $160 for a car from their lot on top of the $40 for the other lot. no thanks. being a Gold member I expected more. I took the shuttle back to the airport and rented a car from Thrifty for $70.

Did not pick up vehicle; given incorrect location through 3rd party

Pros: Everyone that I spoke with was very polite.

Cons: Vehicle Pickup location was changed during the booking process. This rental was prepaid. I lost my money and was without a vehicle for the duration of my travel. No one was actually helpful. Everyone simply transferred me to someone else. I never got a working resolution for my issue. When you work with a 3rd party, that implies an endorsement and trust in the business relationship. I was told by two different employees from Hertz that my issue is common and happens all the time. Since there is knowledge of the issue and it has not been fixed, this implies that all parties involved are content to take a customers payment without delivering a service. Good day to everyone involved...never again will I do business with any of the companies (Kayak, Expedia, Carrental.com, Hertz).

Pros: The store lobby appearance

Cons: Over charged by over $500 Store rep did not correctly enter our reservation return location even though it was entered on the online reservation No where to park, so it's confusing where the front door is located. If you can help, never rent from this place!!!

Pros: The Hertz employee helping us was wonderful.

Cons: Somehow my prepaid $136 fee turned into $189. I thought we had it fixed at the start but when dropping off the car I noticed the added charge. The explanation is still a mystery to me but at that point you just have to get to the airport. The bottom line is that it was not such a good deal. Just a regular deal.

Cons: They were closed but until you pay to street park in a busy downtown area, and walk all the way to the building to go in, you had no way to know to use a garage for drop off located right across the street. Even Hertz customer service didn't know about this garage. In basement of hotel so also hard to locate. Could have sign outside for convenience or tell people which garage to drop off in. Have to wait four days until they reopen to make sure everything's ok with check in. Anything could happen in a garage to the car in four days. Bad drop off process.

Location Bait & Switch

Cons: I showed up at the St. Louis airport Hertz location - the location I selected when searching for cars - only to be told you'd booked me at another location 45 miles away. I couldn't get there. I spent an hour on the phone trying to switch my reservation. And I nearly missed the meeting I'd flown in for. The folks at the airport location said this happens all the time. I had to make a whole new reservation and pay more for it. I still haven't received reimbursement for my initial reservation either. Waiting on $210. I assume I'll have to spend more frustrating time on the phone trying to get it back.