St. Louis Car Hire

Cons: I reserved a car and was given wrong pick up location. When you are flying into an airport and need a car, obviously expect the pickup location to be at airport not 30 miles away with no way to get there. you go to rent the car from airport location it is now more than double what you reserved it

Cons: The signs for rental car return locations at the STL airport are contradictory and inaccurate. It took me 30+ minutes to find the Avis lot. Also, the company charged me for gasoline despite the fact that the car's tank was full at the time I brought it back.

Pros: Drop off was easy . (Continues from below) I finally received a car but when I was in the car, another customer came out that had been given the same car.

Cons: I made my reservation on line to pick up a car at the St Louis airport. After waiting a long time in line at the Avis counter, I was told that my reservation was not at the airport but at the O’Fallon location 20 min away. The only way to get there was by Uber or some other transportation. IF they c

Cons: Could have been better by actually having a car for me. Avis ran me around saying I didn’t pass a soft credit check. I got my bank on the phone because there is no way I wouldn’t pass. Avis could not tell me why or what they were checking for. I tried to rebook-they had NO CARS IN THE AREA

Unbelievabel

Cons: You wrote a review for Avis Rent A Car2 days ago 1.0 star rating 7/25/2018 An unbelievable event that is stranger than fiction. I made a reservation on 6/28/18 for a 3-day rental of a full size car in St. Louis, MO, beginning yesterday, 7/24/18. Yesterday, before making my flight to St. Louis, I realized that the reservation had been made for a location off the airport property, so I called the corporate customer service number to see if this could be changed. It turns out the PGA event in St. Louis left no cars available at the airport. I thanked the agent and ended the call. When I got to the off-site location (via Lyft but no fault of Avis), the agent there told me my reservation had been changed to June of next year in Alaska for a SUV vehicle! I called the corporate customer service number and explained my dilemma, and they said they could do nothing to change it. Because of the PGA event, this off-site location was out of cars (except for the one I had reserved but then lost due to the change in reservation). I filed a grievance and asked to be called by a supervisor in 24 hours. No call. No car. No help. So I have been stuck taking several Lyft rides to my business appointments. Unbelievable.