Pros: Easy and comfort to make the reservation on line
Cons: The prices is a fraud! I have a receipt for 294$ but Herts charge me for 577$ because they said that their computer doesn't show my price.
How can it possible??
I am not going to let it go and I will sue Kayak and Herts for this fraud.
27 Dec 2016
VERY FRIENDLY STAFF
Pros: Staff were s helpful and friendly
16 Mar 2017
No proper car maintenance
Pros: car was fine. inside was clean. pickup and dropoff was easy. price was better than competitors.
Cons: Everything was great until a notification popped up on dash about low inverter coolant. called company and was told to take car in and get replacement. You cant buy this stuff at an auto shop so i had no choice but to take it in. had to take a couple hours out of my day to get this done so it was a lil annoying. Also, company refused to grant discount. I didnt get full prive service so i dnt think i should have been obligated to pay full price. Its not my fault that ur employees dnt do their jobs and properly check cars for all fluid levels. Again evrything was fine and i was very happy with service until this happened..
18 Apr 2017
Cons: I rented a mini van 4 weeks prior to trip. I showed up and had to wait over an hour for a staff member. Once I finally made it to the counter I was told they did not have a van for me. I was then told I would have to upgrade and was charged for the upgrade. I will never rent from Hertz