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Muhteşem konum, muhteşem bir bina, profesyonel bir ekip, enfes yemekler... Kendi evinizin konforu, özgürlüğü ve güvenliğinde konaklanabilecek, sahip olduğu tüm yıldızları fazlasıyla haketmiş bir otel.. With one word; magnificent! It is as in its name "grand primoretz" I wish all the rooms would have the sea view. The rest perfect.....
Perfect luxury hotel with very friendly and helpful staff. The food in the restaurant is excellent with combination of friendly and good English speaking waiters. The location is perfectly quit and in walking distance (5mins) to the city center. Parking is not a problem here!
The hotel is new, well furnished and located in the park area very close the the city center. SPA is very good and not expensive. There is very nice swimming pool area with a sea view. The food in the restaurants and its variety is poor.
Quite simply the best hotel we have stayed in. The spa area is quite simply magnificent. Not in the liveliest of area's however.
Excelent hotel comparing to a good price! The food in the restaurant ala carte is superb! I've seen a lot of hotels in Bulgaria but this is definatly one of the best. They charge normal prices on the minibar which is also really ok!
The hotel is nice, but choose an other restaurant.
Everything!I do suggest this place to everyone, absolutely perfect!
Quiet location in particular; pleasant, helpful staff; tidy, neat appearance of hotel. I actually like the shower arrangement and have come across it in my travels in other countries but some people might find it strange not to have a separate shower recess.
Restaurant and general atmosphere of the hotel was very good. Room was clean and I often found complimentary refreshing surprises you never encounter in other hotels. Staff was very helpful, but with limited english skills (was not really problem). Shower and toilet arrangement was a bit uncomfortable (with limited room), but still, I would not complain considering good price.
The hotel was in a quiet area of the city not far from the walking street, which leads to the beach. Staff were friendly and available 24 hours. I was pleasantly surprised to find a beautiful, spacious room nicely furnished and a nicely tiled bathroom. I believe this was, perhaps, the nicest hotel I have experienced on this trip of 6 weeks in 6 Balkan countries. Breakfast was generous and nicely prepared. The hotel has a very nice dining room with a Garden restaurant in addition. I would class this hotel as a boutique hotel. It was charming. The only disadvantage of the hotel is there is no lift, but I did not find it detrimental. I did not eat in the dining room because there was no English menu. Everything looked good and it was always busy. The area near the hotel had some neat pubs and great clothing shops.
the room is very nice - big
The staff and cleanliness
Very efficient at check in and check out, and friendly attentive staff. Room was very spacious, and air conditioned [essental at time of year]. And convenient for town centre facilities.
The Hotel was very clean and comfortable and the staff were very friendly. They tried very hard to make us feel welcome. No, I would go back there again. However a facility to make tea/coffee in the rooms would be nice.
Beautiful building full of character,friendly staff,and a good location. Also a nice and good restaurant
The gym was good locatıon and servıce
location unfriendly staff
You have a portier,Svetlio or something like thet. If yuo have more like him... Gratulations, your hotell would be perfect The stab who ignorde us even that we tryd to explaion our problem in "bodylaundwich)
It was clean and tidy, except old and dirty carpet in the room Some of the hotel staff was very rude.The girl who was on reception during the evening/night on 16th of August was very rude. She took our passports on the first day and told us she'll not return untill we'll pay.It's ridiculous and against the law.Also the internet service was included in the price but she try to charge us.It was another staff on reception on 17th of August and it was no problem
Close vicinity to the centre of Burgas 1St . I paid more for the hotel than stated by Booking.com. Hotel said this was due to exchange rate change. Even though I paid in euros! This was a con. I was told to pay for 2 towels I used they would not clean. I refused to pay for these. Gym equipment in very poor condition.
We double booked by mistake but the hotel rectified the problem very quickly and at no extra charge. The location is great, next to bus station. Facilities were comfortable and relaxing. Rooms were of decent size and lovely and warm. Not much choice for breakfast and it was a bit cold
Ideal central location close to railway station, spacious rooms couteous staff , easy to find with excellent views over the city from the top floors. the breakfast was poor with little choice , the hotel facilities are slightly dated but is made up by the warmness of the staff
The rooms were very clean, the lobby area was very spacious and the hotel had lots of extra facilities. I found the staff on the reception desk to be quite rude, they wouldn't answer my questions and also gave me wrong directions causing me to get lost in the city. For this reason only I wouldn't stay there again.
location , clean room, one lady on reception very pleasant and helpful, on site shop very useful and girl in shop very pleasant and helpful all male staff very surly, looked bored and quite rude and unpleasant to guests they should earn from the ladies
a communist-style built hotel but recently re-arranged, nice rooms, a pleasant place to stay, right in the center of the town and close to the beach
The central location with good facilities. The office on site for onward travel was most useful. Although the hotel was not busy the staff seemed to know guests very quickly a real bonus.
Room was very clean, air-conditioning in room worked well, had a great view. Hotel itself is conveniently located, right near main pedestrianised streets with lots of cafes and shops. Train station is within walking distance. Staff were friendly enough, it helps if you use a few simple Bulgarian words like "please" and "thank you" to break the ice. Pool was not open , nor did they have any estimate when it would be open, which was very annoying as pool availability was part of the reason we chose this hotel. Air-conditioning in hotel lobby and bar was not good, but this seemed to be the norm in Burgas.
nothing /nic breakfest very very poor, service too // bardzo zle sniadanie i serwis jak z lat 80-tych w sieci Orbis
no swiming pool and gym in 4 star rated hotel
The staff probably need a few more English but are friendly and helpful.The Restaurant food is very good and well priced . Location is close to the airport and Bourgas City by taxi is ten minutes . Close to beach and other amenities in the Village . Would certainly come back again ....
Air condition system. Should be improved
There was a parking place.
Modern, central, clean, efficient. Everything that a business visitor needs.
Nice and not a problem apart of a couple of electricity power cuts, not long power cuts. Friendly stuff and good services. I did not like that the on-line reservation system did not worked, and the hotel did not expected us, when they should. They sorted it out quicky and nicely on the other hand.
Hotel Burgas is situated comfortably near the centre and could be ideal as a business hotel if it was not overpriced for Bulgarian standards. Breakfast Buffet was poor and lobby was extremely small. An mediocre overall choice
Nice stay and friendly, expensive restaurant no spa
Very nice, clean and new hotel with friendly and helpful staff. They rang our hotel in sofia for us to see if we could check in straight away as we had an early flight the next morning. Rooms were modern and clean, and hotel is in a great location opposite station and bus station. Room was very small compared to other hotels we stayed in and paid less for. When leaving we were also charged for a coke from the mini bar, which we had not taken but they claimed we had!
Appearance of the hotel is modern and the room is very confortable with LCD TV and bath tub etc. Location is also very good (very near to the station and town centre)