The Willows Hotel

The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400Official website

rate per night


based on 646 reviews

The Willows Hotel
Mon 4/7
Tue 5/7

About The Willows Hotel

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi for free

Situated in Chicago, The Willows Hotel is an easy drive from Magnificent Mile and Art Institute of Chicago. The various amenities this modern hotel offers include a concierge, free Wi-Fi and a 24-hour reception.

This 3-star hotel provides room service, luggage storage and laundry facilities. It also offers a laundry service, a dry cleaning service and a safe.

Rooms at The Willows Hotel feature mini bars and hair dryers.

The Willows Hotel provides a convenient place to discover Chicago Loop, Grant Park and Millennium Park, as well as everything the local area has to offer. Michigan Avenue is only a short car trip away.

Photos of The Willows Hotel

Latest deals for The Willows Hotel

Sun 3/7
Show deals with
Double rooms(£70 - £176)
Double room
1 queen bed

1 queen bed



£70 totalSnaptravel
no bed type specified
no bed type specified


£115 totalFINDHOTEL
1 queen bed

1 queen bed



£116 totalTraveluro
Standard rooms(£101 - £302)
Standard Room
no bed type specified
no bed type specified


no bed type specified
no bed type specified


£135 totalPriceline
no bed type specified
no bed type specified


£137 totalSnaptravel
Deluxe rooms(£112 - £365)
Deluxe room
2 queen beds

2 queen beds


2 queen beds

2 queen beds



£113 totalFINDHOTEL
2 queen beds

2 queen beds



£140 totalExpedia
Executive rooms(£98 - £365)
Executive room
no bed type specified
no bed type specified


£98 totalAGODAHC
1 king bed

1 king bed



£131 totalExpedia
no bed type specified
no bed type specified


Queen rooms(£49 - £364)
Queen room
no bed type specified
no bed type specified


£49 totalHotwire
no bed type specified
no bed type specified


£63 totalAGODAHC
1 queen bed

1 queen bed



£71 totalTraveluro
Luxury rooms(£406)
Luxury Room
2 double beds

2 double beds



Amenities at The Willows Hotel

  • Fitness centre
  • Room service
  • Free Wi-Fi
  • Flat-screen TV
  • Cable or satellite TV
  • Free toiletries
  • Internet
  • Parking
  • Laundry service
  • Laundry facilities

Health and safety

  • Daily housekeeping
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • First-aid kit
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Safe
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces


  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Shampoo
  • Free toiletries
  • Heating
  • Body soap
  • Air-conditioned
  • Dustbins
  • Conditioner


  • Shower
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom

Services and conveniences

  • Wake-up service
  • Safety deposit box
  • Concierge service
  • Room service
  • 24-hour front desk


  • Laundry facilities
  • Laundry service
  • Iron and ironing board


  • Minibar
  • Snack bar
  • Food can be delivered to guest accommodation


  • Telephone
  • Carpeted
  • Storage available

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV

Accessibility and suitability

  • Lift
  • No smoking


  • Alarm clock
  • Wardrobe or closet


  • Fax/photocopying
  • Desk

Things to do

  • Beach access
  • Golf

Parking and transportation

  • Parking


  • Fitness centre

Reviews of The Willows Hotel

GreatBased on 646 verified guest reviews

Time of Year:
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Newest first
9.1 Excellent
Pros:Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.
4.8 Mediocre
Pros:Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.
Cons:Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.
6.8 Okay
Pros:Front desk very helpful. Room spacious. Beds very comfortable.
Cons:Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.
10.0 Excellent
Pros:The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.
Cons:My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.
8.2 Great
Pros:The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.
Cons:The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.
7.7 Good
Pros:Bathroom was too small. The door hits the toilet, would have liked to have a comfortable. Chair or couch. Shower just trickles. The toilet clogged. Twice. Staff was great and took Carr of the clogs immediately
7.7 Good
Cons:The radiator was SUPER noisy, and we were unable to control the temperature so it was not a good night of sleep. We were told it was being addressed the day we checked out, so we'd be willing to try them again. Cute place.
7.7 Good
Pros:Size of beds, room, and bathrooms were great (we booked a 2 Queen room). Room was very quiet and the beds were comfortable. Plenty of space for our young children to run and play a bit before bed. The location is also great with plenty of restaurants in easy walking distance. Thanks to the attentive staff at check-in, I also managed to snag the last free street parking spot immediately in front of the hotel.
Cons:Age/quality of bathroom wasn't great, the little electric heater in the wall wasn't enough to make up for the cold air leaking in around the window-mounted air conditioner, and the breakfast wasn't that impressive (cereal, bagels, yogurt, and microwave sandwiches).
8.5 Great
Pros:Good value for the money. In a great area, Staff was excellent.
8.8 Great
Pros:Friendly attentive staff during the day. Large rooms. Great neighborhood close to public transport.


555 West Surf Street, Chicago, IL 60657

What's nearby

  • Lincoln Park Zoo1 mi
  • Wrigley Field1.1 mi
  • Graceland Cemetery1.7 mi
  • 360 CHICAGO2.7 mi
  • Magnificent Mile2.9 mi
  • Chicago Riverwalk3.4 mi
  • Chicago Theater3.5 mi
  • Navy Pier3.6 mi
  • Chicago Cultural Center3.6 mi
  • Cloud Gate3.7 mi
  • Millennium Park3.7 mi
  • Chicago Lakefront Trail3.8 mi



Check in anytime after 15:00, check out anytime before 11:00


Cancellation/pre-payment policies vary by room type and provider.

FAQs when booking at The Willows Hotel

  • The Willows Hotel is located at 555 West Surf Street in Lake View, 4.1 miles from the centre of Chicago. Lincoln Park Zoo is the closest landmark to The Willows Hotel.

  • Check-in time is 15:00 and check-out time is 11:00 at The Willows Hotel.

  • Yes, The Willows Hotel offers free Wi-Fi.

  • The Willows Hotel is 11.5 miles from Chicago Midway.

  • KAYAK scours the web for all room deals available at The Willows Hotel in Chicago and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Willows Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Willows Hotel.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city centre

4.1 mi

Location rating


Nearest airport

Chicago O'Hare Intl

Distance to airport

13.7 mi