Best hotel
The Willows Hotel

Best hotel

What travellers say about The Willows Hotel

"Continental breakfast was good too."

The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400   Official website

Cheapest
rate per night

8.5

Excellent
based on 649 reviews
The Willows Hotel - Chicago, IL, United States
Mon 21/6
-
Tue 22/6
Compare vs KAYAK |

Provider Nightly total
Tripadvisor £40
Agoda.com £45
Agoda.com £47
Tripadvisor
Agoda.com
Agoda.com

Good to know

Value for money

8.2

Distance to city centre

4.1 mi

Location rating

9.2

Nearest airport

Chicago O'Hare Intl

Distance to airport

13.8 mi

Rooms available at The Willows Hotel

Mon 21/6
Tue 22/6

Queen rooms

£45+

Bed type
Provider
Total stay + taxes & fees
Unknown
£45
Unknown
£47
Unknown
£53
Unknown
£61
Unknown
£64
Unknown
£65
Unknown
£65
Unknown
£78
Queen bed
£80
Queen bed
£85
Unknown
£92
Unknown
£93
Unknown
£137
Unknown
£163
Unknown
£228

Deluxe rooms

£54+

Bed type
Provider
Total stay + taxes & fees
Queen bed
£54
Queen bed
£81
Queen bed
£83
Queen bed
£203
Queen bed
£237

Executive rooms

£57+

Bed type
Provider
Total stay + taxes & fees
Unknown
£57

Standard rooms

£51+

Bed type
Provider
Total stay + taxes & fees
Unknown
£51
Unknown
£53
Unknown
£82
Unknown
£93
Queen bed
£224

Double rooms

£63+

Bed type
Provider
Total stay + taxes & fees
Unknown
£63
Unknown
£67

Reviews of The Willows Hotel

Pros

Cons

Traveller rating

39
15
5
6
1

Time of year

Traveller type

Show reviews that mention

+
great location in 301 reviews
friendly staff in 246 reviews
continental breakfast in 133 reviews
great hotel in 122 reviews
walking distance in 80 reviews
room was small in 69 reviews
parking garage in 54 reviews
water pressure in 48 reviews
wrigley field in 34 reviews
first night in 25 reviews
dan in 21 reviews
old building in 20 reviews
bed was very comfortable in 19 reviews
front desk in 19 reviews
hard boiled in 8 reviews
easy to get in 6 reviews
alley way in 4 reviews
  • Excellent
    Apr 2017
    9.1

    Lake view East

    Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.

  • Okay
    Feb 2017
    4.8

    Rough around the edges

    Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.

    Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.

  • Good
    Oct 2016
    6.8

    Could use a facelift

    Front desk very helpful. Room spacious. Beds very comfortable.

    Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.

  • Excellent
    Apr 2016
    10.0

    Moving Day in Chicago

    The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.

    My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.

  • Excellent
    Mar 2016
    8.2

    Pretty nice

    The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.

    The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About The Willows Hotel

Overview

Situated in Chicago, The Willows Hotel is an easy drive from Magnificent Mile and Art Institute of Chicago. The various amenities this cosy hotel offers include a concierge, free Wi-Fi and a 24-hour reception.

This 3-star hotel provides room service, luggage storage and laundry facilities. It also offers a laundry service, a dry cleaning service and a safe.

The Willows Hotel has 55 well-appointed rooms that are equipped with a range of essential amenities to ensure guests have a comfortable stay.

The Willows Hotel provides a convenient place to discover Chicago Loop, Grant Park and Millennium Park, as well as everything the local area has to offer. Michigan Avenue is only a short car trip away.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8.5 Excellent

based on 649 reviews

8.7

Cleanliness

8.5

Comfort

7.2

Facilities

9.2

Location

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities at The Willows Hotel

Free Wi-Fi
Wake-up service
Internet
Daily housekeeping
Fax/photocopying
Linens
Concierge service
Towels
Safety deposit box
Laundry facilities
Lift
Laundry service
Flat-screen TV
Free toiletries
Shampoo
Room service
Heating
Shower
Physical distancing in dining areas
Physical distancing rules
Golf
First-aid kit
Property is cleaned by professional cleaning companies
Snack bar
Alarm clock
No smoking
Bathtub
Hand sanitiser in guest accommodation and key areas
Parking
Body soap
Hairdryer
Fitness centre
Screens or physical barriers placed between staff and guests in appropriate areas
Cable or satellite TV
Telephone
Use of cleaning chemicals that are effective against coronavirus
Carpeted
Air-conditioned
Newspapers
Toilet
Guest accommodation is disinfected between stays
Toilet paper
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitised
Safe
Dustbins
Food can be delivered to guest accommodation
Guests can opt out of accommodation cleaning
Conditioner
Staff follow all safety protocols as directed by local authorities
Desk
Bathrobe
Private bathroom
Wardrobe or closet
24-hour front desk
Storage available

FAQs when booking at The Willows Hotel

Where is The Willows Hotel located?

When is check-in time and check-out time at The Willows Hotel?

Does The Willows Hotel offer free Wi-Fi?

Does The Willows Hotel offer free parking?

Does The Willows Hotel offer free airport shuttle service?

How far is The Willows Hotel from the airport?

Does The Willows Hotel have a pool?

Photos of The Willows Hotel

The Willows Hotel - Chicago - Building
All photos (13)
The Willows Hotel - Chicago - Building
Building (2)
The Willows Hotel - Chicago - Bedroom
Bedroom (2)
The Willows Hotel - Chicago - Lounge
Lounge (1)
The Willows Hotel - Chicago - Living room
Living room (1)

Location

Most popular landmarks

  • Lincoln Park Zoo1 mi
  • Wrigley Field1.2 mi
  • Graceland Cemetery1.7 mi
  • 360 CHICAGO2.7 mi
  • Magnificent Mile2.9 mi
  • Chicago Riverwalk3.3 mi

Chicago travel guide

Learn about Chicago on KAYAK

Nearby hotels

Closest

6.5 Good (88 reviews)
0.09 mi
8.4 Excellent (1,155 reviews)
0.13 mi

Cheapest

6.5 Good (88 reviews)
0.09 mi
8.4 Excellent (1,155 reviews)
0.13 mi

Most recommended

8.4 Excellent (1,155 reviews)
0.13 mi
6.5 Good (88 reviews)
0.09 mi