Overview

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The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400

£94+

Overall guest ratings

8.2/10 Excellent
Based on 779 reviews

Review highlights

  • 9.5
  • 9.2
  • 8.8
  • 5.4

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    Location. In Chicago's Lakeview neighborhood, The Willows Hotel is under a mile from Peggy Notebaert Nature Museum and about 1 mile from the Lincon Park Zoo. Wrigley Field is a mile and a half away. A host of other recreational activities are located nearby, including sailing, golf, and biking trails.

    Hotel Features. Dating back to 1906, this historic Lakeview hotel has a traditional European feel. The airy lobby features patterned wall coverings, French reproduction furnishings in rich fabrics, and a wood-burning fireplace. Continental breakfast, wireless Internet access, and use a nearby fitness center are complimentary. The 24-hour front desk includes a safe deposit box. The staff can arrange concierge services. This is a smoke-free property.

    Guestrooms. With textured walls, crown molding, and elegant furniture, the Willows Hotel's 55 guestrooms offer French Victorian ambience. Cookies are served daily during Evening Social Hour. Televisions are equipped with satellite channels. Wireless Internet access is complimentary. Bathrooms offer shower/tub combinations, bathrobes, makeup/shaving mirrors, and hair dryers. Additional amenities include air conditioning and windows that open. Refrigerators and cribs (infant beds) are available on request. All guestrooms at The Willows Hotel are non-smoking.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Laundry service
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Laundry facilities
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.2 Excellent
    Based on 779 reviews
    • 9.5 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Easily accessible by car, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      8.0 "80% thought it was easy to get to the train station."
      8.0 "City centre within easy reach, said 80%."
    • 8.8 "Food is delicious."
      8.6 "Yummy desserts, said 86%."
      8.6 "86% enjoyed the snacks that were offered."
    • 8.8 "Very good internet connection."
      10.0 "100% thought it was a great value."
      7.5 "75% said the wifi quality was great."
    • 7.2 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 5.4 "Vibe was decent."
      6.7 "67% considered the lobby entrance to be so-so."
    • 5.4 "Rooms are ok."
      5.0 "Only 50% thought the furniture was functional."
    • 5.1 "Average comfort."
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    Overall rating

    8.3 Excellent
    Based on 373 reviews
    • 9.6 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
    • 9.2 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to shopping."
    • 8.8 "Very good internet connection."
    • 8.7 "Food is delicious."
    • 7.1 "Good breakfast."
    • 5.7 "Vibe was decent."
      6.7 "67% considered the lobby entrance to be so-so."
    • 5.1 "Rooms are ok."
    • 4.8 "Not very comfortable."
      3.5 "65% said rooms were small."
      3.6 "64% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
      0.9 "91% criticized the small bathroom."
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    Overall rating

    8.5 Excellent
    Based on 334 reviews
    • 9.6 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
    • 9.1 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to shopping."
    • 8.7 "Food is delicious."
    • 7.3 "Good breakfast."
    • 5.9 "Average comfort."
    • 5.9 "Vibe was decent."
    • 5.8 "Rooms are ok."
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    Overall rating

    7.7 Good
    Based on 31 reviews
    • 9.4 "World class service."
      9.0 "90% found the staff to be very friendly."
    • 9.4 "Terrific location."
    • 5.4 "Rooms are ok."
    • 5.4 "Average comfort."
    • 5.2 "Vibe was decent."

    Overall rating

    7.9 Good
    Based on 38 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.4 "Terrific location."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 5.1 "Average comfort."
    • 5.1 "Vibe was decent."
    • 5.0 "Rooms are ok."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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