Recent reviews
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6.0
I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate. They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine, I guess but I know other all inclusives have something open for their guests all day. I bought this night stay for my friend and his family from mexico. ..I was staying for a week with 9 of my family from Canada. I was surprised to see my friend was just as disappointed with this hotel on a one night visit - imagine, the rest of us were here for a week of this. This was a 20 year reunion with my friend lawyer from Mexico and it seemed to be wasted on discussions and arguments about the hotel instead of rejoicing. I give credit to Carlos...the front desk manager, for doing what he does. It's not his rules he has to follow. He didn't just have to hear things from us but also from multiple guests every time new arrivals came in. I cold see dispair in many eyes of the employees. Will I go back?
review from KAYAK -
6.5
The staff was extremely attentive and took good care of the guests. They were always polite. My hotel room smelled so bad that I could barely stay in there. I only slept in the room. The moldy sofa and stinky and very hard bed made for tough nights. The furniture needs to be replaced. The quality of the food was poor and the food choices were repetitive. The first two nights I was there, there was little if any variety.
review from KAYAK -
8.0
The pool, hot tub, and activities were great. It's a great place. I'd go back. The ac was really loud in our room. We couldn't sleep well. Also the activities and tour guy that works at hotel hit on me. It was weird and made feel uncomfortable beign around them. The staff should be thought to be friendly but more respectful of guests.
review from KAYAK -
7.2
Check-in/check-out was quick and efficient, very clean large room with a nice balcony, good a la carte restaurant for dinner (reservations required), crystal clear water, friendly crowd of guests, only 10 minutes from the airport and town, good selection of included liquor (although the high-end brands [Don Julio tequila, Johnnie Walker black and Crown Royal] were often kept out of sight below the... No pool/beach waiter service, room should be updated - no refrigerator or bathtub, Internet access in the lobby only, draft beer only, included wine was poor quality, wine by the bottle was outrageously priced (US$55 for a bottle of Woodbridge chardonnay!).
review from KAYAK
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6.0
I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate. They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine, I guess but I know other all inclusives have something open for their guests all day. I bought this night stay for my friend and his family from mexico. ..I was staying for a week with 9 of my family from Canada. I was surprised to see my friend was just as disappointed with this hotel on a one night visit - imagine, the rest of us were here for a week of this. This was a 20 year reunion with my friend lawyer from Mexico and it seemed to be wasted on discussions and arguments about the hotel instead of rejoicing. I give credit to Carlos...the front desk manager, for doing what he does. It's not his rules he has to follow. He didn't just have to hear things from us but also from multiple guests every time new arrivals came in. I cold see dispair in many eyes of the employees. Will I go back?
review from KAYAK -
6.5
The staff was extremely attentive and took good care of the guests. They were always polite. My hotel room smelled so bad that I could barely stay in there. I only slept in the room. The moldy sofa and stinky and very hard bed made for tough nights. The furniture needs to be replaced. The quality of the food was poor and the food choices were repetitive. The first two nights I was there, there was little if any variety.
review from KAYAK
