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I had seen the hotel from the outside on a previous visit to Ludlow and decided I would like to stay there, Therefore it was the beautiful architecture and sense of history which I liked best. Our room was spacious, clean and tastefully decorated with plenty tea, coffee etc. The breakfast was excellent and staff very friendly and efficient. We had no problem getting a space in the car park. All in all a very pleasant experience. I was very satisfied with everything. However, we would have liked to have dinner in the restaurant but thought it was rather expensive.
The location Parking
The hotel was way past "shabby chic". The room was very dirty but I did complain and was told this was unusual and have been offered a free stay so I shall see. However the hotel could do with a lick of paint!
The location and character of the building was what i was after.
Fantastic sized room in keeping with the lovely period property. Bed extremely comfortable and huge bathroom.
The friendliness of the staff and the cleanliness The meal we had in the dining room on our first night at the Feathers was extremely disappointing. The meat was very tough and overcooked and although we both ordered lamb I had to ask for a different knife as I was unable to cut through the meat with the cutlery provided.
suite which we booked at The Feathers - very comfortable, plenty of room, and good facilities. Good full English breakfast.
Central location.Comfortable room.
The Feathers is ideally placed in the centre of Ludlow which was really helpful as my husband has limited mobility.The staff were superb, friedly respectful and nothing too much trouble. Food was to die for -wonderful and our room was luxurious and spotlessly clean. will certainly visit again. Well Done !! Enjoyed everything!!
the restaurant we went to nearby.the reason for our visit.the hotel was only average.geat location. needs modernising.old beds/carpets.needs some money spent on it.
the food and attentive starff and the relaxing feel the hotel gave. nothing
Large comfortable bed. Walk in shower
Courteous staff and excellent quality accommodation.
Personal touches, such as the home made biscuits & fresh milk for room made Tea and Coffee and friendly staff always willing to help.
I enjoyed every aspect of the hotel from the car park to the very helpful staff. Rachel in the evening and at breakfast was great along with the wine waiter. n/a
Excellent food, good wine, friendly,knowledgable staff, comfortable bed We did not think that the lounge area was that inviting -
The ambience abd views A lite bite / bar menu at a more competitive price
Beautiful house, beautifully renovated with every attention to detail. Food is amazing and staff are lovely.
Everything - service was excellent, staff were friendly and helpful. Rooms and fodd were high quality
Excellent food and staff who seemed to genuinely care about the service they offered.Although the hotel had opened only 10 days prior to our visit, it did not affect our enjoyment.
The food was pretentious and inadequate. It certainly did not add up to a satisfactory Dinner. On the second evening I went out to eat.
We had a very nice quiet room; the complimentary sherry; and the cxonvenience to the town centre Breakfast on our first morning (20 July) seemed a bit chaotic, with people having to ask for things and not getting what they required
Nice quiet location with view of the castle. Excellent food. Staff parked in the 'residents only' car park forcing us to park on the street. Not a 'customer friendly' practice.
The close proximity to the Castle and Town. The room we used..Castle.. was small and is need of updating as is the rest of the Hotel....in particular all the floors and doors creak....the outside Garden room we were offered was cold...we were subsequently offered an "upgrade" to the Castle room!
staff surly and rude.Accused by manager of smoking in room. Nothing said until we got home and a £60 charge taken without authorisatain from from our credit card. When challanged added extra room rate of £195 as he alledge couldn't re book room.I have taken action with bank under data protection act how they could debit my card without authorisation.
The quality of food was superb, particularly at dinner
charming friendly staff. tasteful and comfortable furnishing.
Staff were always polite and helpful. Facilities and food were excellent. There was an easy, relaxed atmosphere which allowed us to unwind in comfortable, warm surroundings.
Friendliness & helpfulness of staff. Exvellent food, breakfast and dinner. Very nice situation. Not really. Some draught beer or lager would have been nice. Also a floodlight shone into our room all night. It was switched off at our request for the following night.
Beautiful hotel in beautiful setting. The rooms were very nicely decorated and homely. Staff were very friendly and helpful/
as above restricted price range in restaurant
Very pleasant location, quiet, very clean, friendly staff. The food was excellent but the set menu deterred us from eating there for more than one night. The meal was delicious but the full menu was too much (food) for us and at £42.50 per head we did not feel inclined to skip some courses. We would have liked to have been able to order a light meal on some evenings.
We enjoyed the friendly atmosphere, the beautiful location,and the comfortable rooms Food was excellent but we could not do justice to the menu each night . Would have welcomed a lighter option some evenings
Delightful country hotel within easy reach of ludlow. The Degustation menu for dinner was superb and staff always attentive to us. Will definitely stay here again One or two very minor snags in the room which some people might get upset about - but then some people get upset about anything, and I feel it's all part of staying in an old building. Nothing to detract from the enjoyment of the stay
Very peaceful and relaxing hotel
Godd food and beautiful surroundings
The food was excellent and was extremely an example of fine dining. A total lack of atmosphere at dinner. Whilst we understand it's a quietish time of year there was a distinct lack of staff, and I didn't appreciate not being able to get a decent glass of wine in the bar at about five-thirty (I asked for a good Chardonnay and was offered Pinot Awful!) During the very expensive degoustier menu, there was total silence, like being in a church, not conducive to a relaxed and enjoyable meal, I hate eating at a whisper. When one is staying for one night at a total of £300 plus, we were disappointed by the lack of customer care that I would expect to put one at one's ease.
A wonderful old style country hotel, decorated to a good standard but leaving many of the orginal features in tact. Lovely new swimming pool complex. A rather limited menu selection
Staff friendliness. Compulsary to eat in the hotel restaurant for one night over the weekend - albeit a very good restaurant.
Excellent Hotel, attentive staff and exceptional food and we enjoyed our visit thank you
The whole experience. The owners were very friendly and welcoming. The staff and food were excellent and the rooms were furnished to the highest standard It would be very hard to find any fault with this hotel!
everything, especially the extra touches - bottled water, hot chocolate, homemade biscuits, additional toiletries etc
The good response of staff That the secondary glazing was wrongly installed
Positionwas excellent Staff were motivated and helpful, Our room was a little small and the bed creaked, but we were a last minuit booking. Good bath. Larger room. A bit buget
The excellent attitude of all the staff
The views from the breakfast/dining room were very good and the breakfast itself was OK. The staff were friendly and helpful. The bathroom was a great disappointment. Whilst large and spotlessly clean, there was only a small bath and a hand-held shower. No chance of a soak or a long hot shower. Not at all what I wanted after a long days walking.
We were delighted with our room as the view was amazing..... also the views from the dining room are outstanding ... our evening meal was delicious, compliments to the cheff - art on a plate! We found the heat in the hallways almost unbearable - Maybe turn the temperature down a tad, or install radiator valves...
Some of the staff were very helpfull my room was too hot. it was dreary and the furniture was odd & unmatched. The carpet had seen better days. The beds were lumpy and the shower was the smallest space possible, which was not necessary as the bathroom was large.
polite staff, good breakfasts
The Staff were extremely friendly and accommodating The price of beer was extreme.
Friendly staff, lovely views, comfy bed, excellent breakfast: also the fresh fruit and bottled water in the room.
Nice hotel. Traditional feel. Very good breakfast. Friendly staff. Creeking floor boards, and creeking bed!
The hotel had a lot of character and seemed to be in a nice quiet location.It also offers smoking rooms as well as non-smoking. The staff were very polite and helpful when needed and unobtrusive when not. There was no shower and blankets instead of a duvet which I found uncomfortable. Unfortunately, the car park forms part of a general access to a supermarket and I found that my car had been damaged overnight by what looked like someone jumping on the roof. The booking process also assumes a non-smoking requirement even if you type in that you require a smoking room.
Room clean and comfortable, staff friendly and helpful. Well placed for visiting the area En-suite required attention - grab bar in shower was rusting, grout was dirty, seal around shower tray looked mouldy. Restaurant and bar both stopped serving meals early on one evening due to lack of custom.
Nice friendly comfortable hotel with helpful and friendly staff. Good location in centre of town. Would have liked local traditional cider on sale at bar either bottled or on draft.
A lovely historic hotel, with good food and very helpful staff. There was no shower but the bath filled quickly!
We visited the area for a friend's child's christening and found the family room (for 3) large, comfortable and clean. The room looked to have been recently repainted (so much so that one of the wardrobe doors was still jammed with gloss paint!).Cooked breakfast was generous, albeit a little bland. There was a lot of noise from an event (wedding perhaps?) downstairs - It wasn't too bad in our room, but on the 1st floor landing it was loud at gone 11 and it must've been terrible in some rooms in this area. Our bathroom was clean, but rather weary looking.
Clean, great location
Excellent service in all areas : reception, restaurant, bar and chambermaids all extremely helpful!!! Without air con my room was uncomfortably hot , although a fan is supplied
It was a convenient stopping point for my journey. The room was very small and dated although quiet, and the hotel restaurant lacked any atmosphere and was also dated although the food was ok. It was not an inspiring place to stay
The size of the bed and the heat in the bathroom on a staggeringly cold evening! We thought the breakfast was seriously overpriced.