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I like the hotel.
Located close to highway; major chain store and many dining options nearby Front hotel staff was unprofessional and flirted with my husband once I left.
pool area and lobby are very nice No
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clean and proximity to where I needed to go yes,no coffee available at anytime.
The pool was awesome, kids had a great time, it felt like we were outside in January. Restaurant was also very nice and hotel staff was excellent.
Stepped it up in the winter storm and ensure we were all comfortable No
Location and price Definitely dated and in need of a renovation.
Away from the city of Hartford. Easy to get to from the highway. There was a conference going on so the place was a bit busy and not as clean in the public areas as it probably is normally. No other issues. Signage to find the front of the hotel was confusing once you pull into the lot.
The pool area was nice Rooms very dated. Small bathroom. No microwave or refrigerator for a 3.5 star hotel is disappointing. This hotel is stuck in 1996.
The staff. Did a great job. We had a snow storm while we were there, and the staff helped us to get a good rate when we had to book a second night. A young man shoveled out our car when it had been plowed in. Thanks again. The bathroom was especially small, though nicely appointed.
Overall is good, but there is one condition which I think bad of the stay was the bathroom. The room I stayed with inside the bathroom, the bathtub was broken. This should be fix.
I've stayed at Courtyard's from California to Maine and this was hands down the NICEST one that I've experienced yet!! No. well, he guy at the food court wasn't very personable, but it was late, so who cares :)
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Staff was great. The room was just remodeled.Chilis next door No alarm clock in room but now I'm being really picky
I look forward to staying here again. Very professional and friendly staff, clean rooms and well maintained,
Yes it did not have free breakfast. They should have done better if they was basic free breakfast and then an option to pay for the extras.
Hotel recently renovated. Staff pleasant and helpful. Changed all linens.
Everything was on track for an average hotel stay until—following the instruction card in my room—I ordered something to print in the hotel business center and wanted to retrieve it. First I called the front desk to find out where the business center was located. No answer. Dialed again and let it ring more than 10 times, no answer. Went down to the desk no one there. Asked in the café—they didn’t know where the desk attendant was nor did they know where the business center was (though it ended up being a long counter immediately adjacent to the café). Finally someone appeared at the desk, I told her I’d order a document to print and had my retrieval code, could she direct me to the business center. She had to think about it but then remembered (not kidding here). When I got to the business center there were no instructions for using my code to print my document (either in hard copy or on the computer provided there). Went back to the desk—desk attendant has no idea and was defensive. ...
Convenience to highway and location Prices were high at the restaurant
Convenient location for dowtown. Helpful staff. Underground parking with lift to lobby. Cafe shut during middle of day.
Clean and nice space. Great staff.
The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
I enjoyed a wonderfully relaxing stay at this Hilton. The staff went out of their way to accommodate my baby. The rooms were comfortable.
The parking lot attendant was rude and not helpful
Helpful,informative and kind.
Restaraunt closed too early
the hotel is very quaint...room was comfy and the 4 poster beds were luxurious! Easy to find...convenient to Hartford...Noella Spa is a hop across the parking lot...I had been to the Noella Spa in Avon (stayed at sister hotel Avon Old Farms) and was so satisfied with the services! Only 2 complaints...room smelled vaguely of cigarette smoke and the breakfast was a little to be desired-ran out of coffee at 8:15! I would stay here again... I like Noella Salon....very clean and professional...prices were reasonable for the area The hotel is well maintained and luxurious! I had no complaints.... Rooms are def old, but clean and cared for.
Closeness to family for holiday visit. Thin walls between rooms.
I was not able to cancel the second night, when I needed to leave due to a Snow Storm. Kayak told me I would have needed to change the reservation before the storm came to get a refund on the second night, which was impossible.
I liked that they communicated very wedding and were very helpful planning my wedding night st the hotel. What i didnt like were the very uncomfortable beds. First night i stayed the room was nice but the bed was very hard and uncomfortable. I asked for a better bed in my room. They switched me to another room. Room was very nice and there was champagne for me and my new wife but again the bed was terrible. Throwing a feather topper on a 30 yr old bed thats rock hard doesnt add comfort. Please invest in new beds. Also the continental breakfast was subpar. Ive had better breakfast at mcdonalds.
Helpful reception upon arrival and room was decorated very nicely Hotel was quite pricey for the facilities on offer and TV hard to control
Room nicely furnished. Breakfast offerings complete. Very nice lobby.
Athmosphere Very loud at Night And in the morning
Everything. Nice staff. Nice neat hotel. Breakfast included. Very welcoming. -
Heated floors in the bathrooms Nice breakfast The neighboring water pipes created noise when in use
Staff was great and we loved our room! Would definitely stay there again.
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
I like nothing Everything
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
The service at the front dexk The fitness center
view guy smoking outside while i waited for a ride
excellent comfort, very clean, wonderful staff, very modern. A nice hotel to stay at, breakfast was especially good. hotel would not accept AARP discount based upon my reservations obtained from booking.com. I wish they could have accomodated me, this was very disturburing to say the least.
For $97, I was pleasantly surprised. Very comfortable room, would sleep 4. Incl. free continental breakfast. Good location for me to start my trip of New England
Breakfast Service at front desk Pool
Staff ,breakfast,room and bed All great Very clean!!
Gym was nice hotel was clean Some staff seemed a bit unhappy. The breakfast lady kept talking to herself about people not doing things her way on the food counter.
King room was spacious and clean Easy access from main road Breakfast selection was limited but adequate
Good breakfast, clean rooms, friendly staff. Very good value. Road noise on street side. Hot water shortage on first two mornings, corrected on third morning after I mentioned it to front desk.
The hotel was immaculate and the staff was helpful and friendly. I would most certainly recommend this location to any and every traveler that passes through the area. Not applicable - I have no complaints whatsoever for this hotel.
Biscuits were put out for breakfast and asked worker if gravy was coming out - reply was - No, it's Sunday and I'm too busy. A simple no would have sufficed without the comment.
Large clean room, free internet access via WLAN and 2 Computers for guests, good breakfast,friendly person at reception.
The room was nice, clean and comfortable. In general the Hotel was very good.
This was a clean, pleasant hotel and suited my needs for the overnight stay. The a/c was noisy and didn't cool as well as I would have liked.
Hotel right on our route. Staff efficient and pleasant. Room clean and comfortable. Kids really liked the breakfast-- particularly the make-your-own pancake machine! A/C unit cycled on and off loudly, waking me up. Didn't bother the kids though.
I read some great reviews about this hotel before booking. In reality it's just a basic short stay hotel doing what you would expect at a good level. Only issue was a slight odour from the a/c unit but no real complaints, but also not a hotel I'd rave about - had no need to test the resources of the staff so highly praised in other reviews. Good simple stay!
Nice clean and comfortable room. Internet was free but extremely slow and took forever to connect.
The room was very clean and modern. The breakfast served and the location of the breakfast were great. I found the intermittent noise from the heater somewhat disturbing, but I guess that is true of all motels. You either put up with the noise or freeze. In this case, the noise seemed to drown out the television sound, which did not reach a very high volume anyway.
the hotel is very quiet. That's good. The Jacuzzi did not work and the pool which was suppose to be heated was not.
The breakfast and the cleanliness of the room. Very neat and tidyPlease write at least 15 words
The hotel was very friendly and I felt secure by myself during my stay. Staff was very helpful
coffe maker broken
Staff was very attentive to all our needs and questions. Also, we enjoyed the clean, comfortable room we stayed in plus the great breakfast we had before we left. nothing at all.
Clean, comfortable, affordable Loud party, however we weren't bothered on 5th floor
wow the room was great and the bed too every nice and clean the staff was great too. from the outside to the inside was nice and clean. yes if i go to visit Meriden i will stay at Comfort inn & Suites again. Thank you. none
Was very clean and new. Beds were very comfortable. Easy access
the staff the smelly room and wrinkled sheets like the sheets hadn't been changed I had to buy air freshener I would not go back even the furniture near the desk was worn and dirty
The suite that we stayed in for two nights, the jacuzzi being tucked away and it's on little area was wonderful. The staff was beyond helpful especially Jose who works the front desk. The continental breakfast was yummy, loved that you could eat as early as 630 and as late as 930am. The woman working during breakfast was very pleasent and the staff that I personally spoke to, were extremely accommodating Jacuzzi wasn't cleaned well and personally had to wipe it down myself before getting in it. Also, the room location of the suite. Yes it was nice to be close to the breakfast and front door since my fiancé had work in the morning but I personally feel that suites are meant for privacy and felt a little bit too close to everyone by being right by the front desk. And to my understanding, all suites are located on this level
Nice sized rooms No bar!
Very comfortable and chic room. Very clean and quiet. All over appearance of hotel is beautiful. I didn't like that there was no blanket on the bed it was just a sheet and bedspread which can be too hot sometimes. Also, cleaning staff came knocking at 9 am on a Saturday and check out wasn't til noon which was bothersome.
The staff was great and facilities were clean and comfortable Online advertisement made the hotel look like it had a great restaurant, but it was more like a fast food type environment with a small buffet type setup with very limited hours and no lunch served. This facility is geared more towards business functions and not family. My wife and I will definitely not be back here again for that very reason.
Hotel was modern and clean.
the hotel needs more parking it is very crowded after 9 pm and not sure of its exact location . I also felt breakfast could of been provided
Covered parking under the "E" Wing; staff recognition as a returning Marriott Platinum Elite member. Outdoor and indoor swimming pools. While it is promoted as a full service Marriott Hotel, it does not meet that level of expectation. On weekends there are no Saturday or Sunday newspapers, even in the gift shop. Room air-conditioning in 3329 was not working below 72 degrees; the bed comforter was too heavy for summer usage. There are many places that need fixing up, such as repaving the outdoor parking areas, replacing broken treads on farewell stairs, and having the concierge lounge open and stocked on weekends.