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Food in Jockey Club Restaurant was excellent and the staff were very good. Room service breakfast - yuk!
the staff where very friendly and helpful,hotel was very clean the bed in room 302 seemed to have a bump in the middle that seemed to keep me awake most of the night
the service from the staff was excellent,a lasting memory having to prove that I had paid for the breakfast
Friendly staff. Good food. Stayed in Courtyard part and very unsatisfactory walking in a wet windy night to the main house for dinner. Had to change room because of something noisy and broken on roof. Had no sleep on one night!
We liked value for money an d the extra wee touches like bed turned down with shortbread and hot chocolate when we returned to the hotel .
The room which we stayed in was one of the best ever and we were impressed with the attentiveness of all the staff. Nothing was a bother to anyone. In addition the food was excellent.
This is the second time that I have sayed at this hotel. Once again it was an enjoyable experience. We were given an upgrade and the room in the main house was superb. I overheard someone in the restaurant telling the staff that they stay in a hotel at least once a month on business and that this was one of the very best that they had stayed at. This confirmed my findings. It beats the likes of Cameron House for the comfort of the rooms. Food and drink prices are very reasonable. Staff are well trained and very courteous and helpful. I had no complaints about anything. The hotel would benefit from leisure facilities but I knew it didn't have these so I wasn't looking for this.
very comfortable, relaxed atmosphere Breakfast on Sunday morning could have done with more staff to cope with the last minute rush.
High standard of room Poor selection of toiletries
the room was very clean and well equipped thought breakfast would be included in price
Thr hotel was very comfortable good breakfast.
Cleanliness, design and comfort. Friendliness and efficiency of staff. Central location. Good friendly and welcoming atmosphere.
Very comfortable room and good facilities
The room was well equipped and comfy The insrtuctions for getting to the hotel were poor and resulted in us having to drive around for 35 mins
the hotel was modern and had a fresh feel about it the rooms were spacious and staff were very accomodating
Very clean and big rooms; excellent service; evening meal good; good value for the price Minor quibble - although the breakfast buffet is good, the cooked breakfast was a bit 'mass produced' rather than fresh to order
The hotel was very modern, clean and well equipped. The staff were friendly and helpful.
Restaurant, friendly staff
Very friendly and helpful staff; breakfast at 4.30 in the morning (on our way to Prestwick Airport) was no problem at all. It's not full of character, but is a comfortable place to stay, convenient for Prestwick Airport
Room was excellent, staff helpful, grest value
see above noisy fan in bathroom
t he actual location,country side,and within easy reach of Belfast City No.
We were particularly impressed by the quality of the food, the comfortable room and the leisure facilities available.
A quiet refuge from the elements; a warm and comforting environment! nothing
Staff excelllent. Discreet and knowledgable service. Concierge service wonderful. They found me some discontinued perfume! Bar staff superb. Heating at the room insufficient during day. Hotel bar is a bit expensive.Noise above room coming from non isolated conduct.Water would change temputer during taking a shower.The carpet is in bad condition.
the whole experience, made very welcome,food excellent,carnagie suite very relaxing, 5 star service,great night in wonderful surroundings. no
This was our second visit to the hotel and if anything it was better than before. The staff are so helpful and cant do enough for everyone. really enjoyed our stay.
Excellent breakfasts, friendly and efficient staff.
The room was very comfortable. The food plentiful and very good. The staff were extremely friendly and courteous and had a very good customer service attitude, particularly the Bar staff. I have no gripes at all. I would highly recommend this hotel to anyone spending time in the Ayr/Prestwick area
Good breakfast. Good room There was an essential repair we requested in the bathroom which was not carried out.
the hotel is lovely and the staff good but didnt like the fact that we had to go out to reception and knock at the office door to get some one to serve us a drink at the bar every time , but apart from that we had a plesent stay , when we were leaving there was nobody around reception to hand our room key to so i had to leave it under the counter , but would come back again ,thank you .
Setting was fantastic and very convient for Prestwick airport. Nothing
Good area, nice grounds comfortable hotel. Good food, freindly staff.
very friendly atmosphere very helpful staff, breakfast excellent, rooms clean and comfortable newly refurbished reception area and dining room would be a perfect venue for a wedding
The hotel staff were extremely friendly and helpful. The hotel room was spacious and clean.
All staff were exteremely polite and helpful. The food was of a good standard, well presented and hot. Wifi was not available throughout the hotel, only in the main building, which was a bit frustrating.
Lovely rooms. Bathroom a bit dated though. Friendly staff
The staff were very attentive, and made my stay memorable. I did not stay long enough to full explore this amazing hotel.
We have to take a taxi from the airport
The building and the surrounding. The rooms are poorly maintained. Most of the room are not in the old more beautiful part of the building which is shown in the photographs. I saw any people complain of their rooms during my stay there. The bath panel in my room was broken and some of the electrical switches were open in the room. This place is not worth any price and the hotel must be inspected by HNS.
Price. Location. Staff The hotel looks tired in places
Chose this hotel for convenience, 7 mins from Prestwick airport, train station and express bus. Comfortable and friendly, used for one night only, late night arrival from Spain early train leaving next morning. Very good. Did not try anything other than the room facilities and had an early morning call.
Good value for money. Location isnt great, on a main road beside a petrol station. Not much happening in Troon either.
How modern it was, and the standard of food Nothing i didnt like.
It was friendly,very comfatable,clean and pleasant Slight mix up about exact location
Recently renovated to a very high standard. The rooms were excellent and dining and wine list were first class - catered for a glutten free diet
Room was a nice size. There was a tower fan available and an iron and ironing board in the room. The garden furniture was lovely and comfortable No shelf in shower for shampoo / conditioner. Existing samples kept falling off fixture on wall. No waste bin in bathroom. My partner is 6' 5" and walked into the shower curtain rail. The price of alcohol is way too expensive. £6.00 for a glass of wine.....
Friendly staff and good food. Large room with bath. Only received free bottle of water for first night.
Decor in the hotel was very good and there was a relaxed atmosphere, bedroom was particularly well fitted and clean. Bathroom was outstanding. The arrangements for breakfast were not made clear by staff. The buffet area was too small and cramped, cereals etc. The hot plated breakfast was table service.
the food at the hotel was superb also the rooms are very nice all the staff are very friendly,
Location, friendly staff, excellent room, including decor, and food. Ideal for seeing around seaside towns nearby.
The modern decor albeit in an old Inn, cleanliness, friendliness of the staff, the excellent quality of food. Exceptionally good value. Music in the corridors leading to bedrooms was a little bit loud!
Evening meal at group birthday party was excellent Very small room and bed
Lovely friendly staff, excellent food, stylish and comfortable decor. Would not hesitate to stay again. Worth it just for the fantastic views alone.
The views and the quality of the food
Service was excellent. All staff very welcolming . A special mention to Emma who served our breakfast - A credit to the hotel.
easy access to swimming pool
Attentive staff, excellent location and good friendly service.
The staff were all very accommodating, the room was comfortable and the leisure facilities were welcome. The location is very good and convenient. The signposting, or rather lack of it, meant it took a little longer to arrive and enjoy the facilities. The breakfast service was a little chaotic, slow and unclear despite friendly staff.
The position of the hotel is amazing. The comfort level & attentive staff make for a very relaxing time.
ease of access to Prestwick Airport
i thoroughly enjoyed my stay at the hotel, although i would say that the attention to detail in the single room was not quite as high as in a double as my friends have stayed before. as i said, i think there could have been a bit more attention payed to the room. for instance, the toiletries weren't arran aromatics, which i think is normally a very nice feature, and the heating wasn't on.
Friendly, professional staff, on this occasion went out of their way to arrange another room. My elderly mother was unhappy being on another floor from myself. Food was very tasty, but could have been warmer. Breakfast very good, seated and served quickly. We travel to Ayrshire once a year for a particular reason, I would have no reason not to book again next year. The hotel lift was out of action, staff gave reason for this, unfortunately the party included my 87y mother who is not very good on stairs. However staff assisted with luggage and we took our time climbing to the 2nd floor.
The hotel was very friendly and all the staff were very helpful. There was not much of a range of toiletries available, which was disappointing.
Very warm welcome and excellent staff. Food was lovely
Good friendly staff, breakfast food very good. Nice location and place to stay Double bed was too small
reception staff friendly and helpful dirty bathroom floor - bath and shower water not working properly breakfast waitress poor service
Location - Good surrounding - Nice staff
The hotel staff were polite and attentive. They provided a level of personal service that exceeded what i would have expected for a hotel of this grading. Our room seemed to be the smallest and least attractive in the hotel (having had the opportunity to look in a few of the other rooms) I would be requesting that we did not get this room again.
staff were friendly and courteous, rooms were a decent size and service was quick n/a
Excellent staff,room and meals very good especially 2 for price of one! none
the staff were very helpful and very cheerfull
The staff attitude was excellent, couldn't be more helpful. The cottage itself was perfect for the week we stayed there as we could come and go as we pleased, the room was always serviced promptly and we had agreat trip. The walk along the beach in the morning certainly blew the cobwebs away! The mechanical equipment on the roof of the kitchens and beside the vending machine were very noisy, especially during the night. Needs acoustic enclosure around it.
Cottage in grounds was exellent, food was good and we used room service a couple of times None
I liked the atmosphere within the hotel it was very friendly and the staff were very attentive and eager to please and allowed us to relax which was the reason for our stay nothing to report all was very stisfactory
The room had a luxury feel to it. The room was too warm when we arrived so had to turn off the radiators.
THe room was most comfortable and spacious. The breakfast was also very good as was the service nothing
The Room was in a brand new complex just opened in May 2010 so everthing was new. Ironically, the new complex is away from the hotel main building, meaning you need to don a coat for breakfast and other meals. The heated towel rail in the bathroom didn't work and it took three calls to Reception to be moved to another room
Staff very pleasant and helpful and food was good Noise - this took the form of invasive loud music in the bar and diningroom - a noisy party of guests being allowed to use the diningroom for a meeting when we were having a meal - people banging doors at 01.00 - 02.00 & 04.00 am as well as music from the function room at midnight.
Location. Very comfortable. Well equipped. Good restaurant
Staff very friendly and helpful. Good location for walking to shops and restaurants. Good parking. We asked for 2 bottles of water for the room. The bar man had none in stock so went to the store room. 2 very small bottles of water cost around £6.80p. He could not find any larger bottles to offer value for money.
Sight seeing, took in the racing on sat night, spent sunday in ayr & went down to Culzean Castle and Girvan on the Monday Had a couple of problems with the keys for the room
The room facilities approach to reception from car park was really tatty and uninviting. Poor lighting. Draft beers were off due to a fault with the cooling system. Only bottled beer was available at £3.30 for a 330 ml bottle. The price should have been reduced to reflect the lack of customer choice and the excessively high price.
Staff Cost of internet access and lack of wireless access
Central location I discovered I had paid £30 more than my friends for exactly the same accomodation and food! Even though I booked online.....
Local to the town and resturants. Would of been nice to access sky sports from the room.
Front desk staff very friendly and helpfull,at check in and check out Lifts did not work
we like this hotel!!! no complains!!!
Owner very helpful, friendly & informative. Mix of old & modern, bright, clean and comfortable. Also loved the choice of art work. Very close to beach & shops. Would certainly recommend it.
Everyone was very friendly which created a pleasant and relaxing atmosphere. The breakfast was very good with plenty of choice. Our room was really lovely but a long mirror would have made it even better.
This B&B is very modern, extremely clean and well run and the breakfasts are unbeatable! Excellent value for money for what is royal treatment in Ayr. I also liked the lounge which was accessible at all times and the selection of games and magazines on offer to guests.
Was given a larger room than I had booked.
Quietly situated outside city centre, nice for summer vacations. Familiar atmosphere - but far from "boutique-styled". Very small rooms, just for sleeping. The sheets was extremely hot. And the smell from the kitchen reached up in the rooms..
staff were friendly Lots of stairs to go up and noisy doors when people come in including the front door. Room 6 on the ground floor seemed better
Very clean and comfortable. Staff all friendly and accomodating. Great breakfast. Only stayed one night on the way through, but could have easily stayed loger.
Although we weren't able to make full use of the facilities, we really enjoyed our stay
Lovely location Expensive and room recently done up, but tatty round the edges and very dusty
All the staff were welcoming and courteous. This factor, combined with the high standard of amenities, created a relaxing and memorable stay. The bath was elegant but inpractical! (The hotel was made aware of this)
Great place to relax and enjoy the fantastic views Price, price, price
The staff in general are delightful We had no heating in the bathroom and the heating in the bedroom did not work. I mentioned this on checking out and barely received an apology. This was the one member of staff I did not like.
The location... we had a room overlooking the golf course and the sea beyond. Stunning. Very expensive but that is expected at places like this (e.g Glass of diet coke and soda water and lime = £6.50)
Classic location, great facilities, wonderful golf on all courses, fabulous hotel. Renovations are good but it is expensive, but you need to pay for quality.
The food was excellent. The staff very friendly, particularly Alan Cree made the stay perfect. During breakfast (which was awesome) he always had the best recommendations how to spend the day, what to see, where to go... He is the heart and soul of the hotel! The spa should be closed for children at a specific time (5 P.M.) in order to give other guests the chance to calm down.
Quiet getaway: great bathtub: great shower: nice bed: enjoyed complimentry tea coffee: breakfast was wonderful Actually bookin.com messed up the weekend for me as they let me book Sunday Monday and I made plans accordingly. But had to curtail and scramble because Monday was not available.
Fantastic food, service and the most comfortable bed ever !
Clean, Good Location, Very friendly and helpful staff, Excellent Breakfast.
Mine host were very obliging and very socialable.Would fully recommend this hotel.the room was adaquate for a short stay. very clean and comfortable. Would of prefered a bath rather than a shower.But didn't request a room with a bath.
Very frendly and nice couple. ALSO very good breakfast with plenty of choice
Excellent service and friendliness None
The lovely hosts Michael and Joyce have a beautiful guest house which is close to the town centre..walking distnace to lovely eats annd shops. The room was gorgeous.4 poster bed and afternoon sun..large ensuite...just perfect !
Lovely friendly people, decor was excellent, and the breakfast was superb, thoroughly recommend it. Nothing
the staff were very nice/helpful the carvery was great value, would recomend it to friends and family.... no fried eggs at breakfast but you they will make these for you if you ask for them ...
Staff were excellent, very friendly and nothing was too much trouble to them.
Friendly staff, nice room, pleasant bar Phone was missing from my room but night porter came and knocked on the door for my wake up call.
Friendly, helpful staff. Food and service was good. Felt a bit exposed when curtains were open as we were in a downstairs back room and people were in and out of the car park. We felt that blinds were needed for privacy. Had to ask for a hair dryer and another cup. Other than that, nothing major.
Very friendly management and staff and a beautiful decorated and well looked after.hotel . When the extension is finished it will be the icing on the cake . No
The hotel was lovely- one of the nicest I've stayed in. Room newly refurbed, modern and clean. Friendly staff and the food and service in the restaurant top class no
All staff were extremely helpful,and went that extra bit to make us feel welcome.
A very comfortable new hotel in excellent condition, food good as well
The hotel was modern and very clean, the staff were efficient and the buffet breakfast was excellent, although apparently they don't normally do a buffet but did on this occasion due to the number of guests. The shower was rubbish.
Very nice hotel with excellent decor. The staff were friendly and the cooked buffet breakfast was very good. Free WiFi worked great. I would recommend this hotel and would stay again if on business in this area. The shower in my room was not very powerful.
staff were hard working and friendly. No computer available for internet usage (we do not have a laptop).
location excellent breakfast
It is very central Where to start, it is very difficult to find despite sat nav, there are very few parking spaces, the hotel has seen better days, you could hear everything that was going on inside and outside the hotel, the hotel says it has wi-fi it doesnt and to top it all we were made to feel as welcome as a fart in a spacemans suit. We were booked in for 2 nights left after the first
the hotel is very close to shopping and transport facilities. the food served in the bistro was excellent. the rooms were very comfortable and clean. the staff were friendly and helpful nothing was to much bother for them. there was nothing to dislike about the hotel
Central for access to town. Excellent food at a reasonable price in both the Cafe/Bar and the Bistro.
room window was next to bar playing too loud music noise was unbareable
The food was excellent. The staff were friendly. The room was clean and cosy. Overall excellent value for money. I will be back.
helpfulness of the staff
Ideal location ,nice and clean rooms,very helpful staff