Cypress Hotels

The staff was friendly and the location was great.

The room was not cleaned well. We found old dirty use Qtips in the ice bucket.

Our stay at Extended Stay America- Orange County/Cypress was great! Henry at the front desk was so helpful. He called for our Taxi's and answered all our questions. There was another gentleman at the front desk too that was great! Upon check out..Again, I didn't get her name either but she was sweet and even gave us a discount! All in all everyone there was extremely polite and helped us with every need. A very nice housekeeper took very good care of us. I enjoyed our stay and will and have told others about our experience. We will definitely be using you for our future trips! Thanks for making us feel right at home! Sincerely, Michael & Jayne LaFavor

Maybe some stronger coffee.But everything was else was most satisfying.

Great hotel, liked everything about it.

Everyday breakfast was so good and easy for the kids to just go down when they are hungry instead of going out early to look for place to eat.

Staff & clean room

Everything else is great.

Bath room ventilation

Nice room off the beaten path.

When extending one extra night, they wouldn't honor the Kayak price. It was a Sunday night. He said that I would have to check out and check back in. I ended paying his price of $5.00 more.

Nothing.

Police were in the parking lot for hours due to a bad guest. The sleeper was broken. The manager harassed me about taking yogurt back to my room from the continental breakfast. he said I would spill and attract ants and food was not allowed in the rooms. Harassed us about checking out at 1040 when check out wad at 11. Terrible service.

Very nice hotel. I thought I lost my sun glasses. Staff was very helpful and even gave me 2 call backs to let me know they had looked but couldn't find them. I thought that was very nice. Room was very clean and spacious. Bathrooms were clean and spacious also. Beds were very comfortable. I will definitely stay there again when I go to the amusement parks such as Disneyland or Knotts Berry Farm.

Food line for omelette took a long time.

Free parking

Nothing

I liked the location.

Smelled bad, bathtub was distroyed, shower head was way too low, lighting was dim, air conditioning was broken and dirty, parking stall was too small, thin blanket and no extras. Finally, the maid didn't clean the room.

Decent pricing

Was not as pictured on Internet. Location was not where I expected. Hotel staff appeared to be involved in illegal activity. Room had kitchenette but no soap to clean dishes. Towels very cheap. No hair dryer.

There was an on site coin op laundry but no soap dispenser and if you are out of town it is inconvenient. This hotel was located in a shady area of town and many people lived here. Most appeared to be involved in illegal activity. Up very late and way into the night. Hotel staff did not explain what services were offered, such as housekeeping. Would not recommend this extended stay.

Its average hotel. Needs refurbishing. Its not 4star.

How close it was to Knott's.

The beds were hard and the walls were thin but overall it was bad for the price.

The bed was comfortable and bathroom clean. The carpet in my room was filthy. I made sure to always wear my socks but just from taking few steps my white socks were very dirty. Breakfast is ok. It's nice to have some food available. I'm not a big breakfast eater so, some eggs and toast and coffee was perfect for me.

Not too far from the highway. Ladies who worked there were kind enough to chase after me when I forgot my shoes. They also lent me a phone charger (which I forgot to give back), so which is why I am obligated to write a review. Not like I needed the reason. The rooms are nicer in person than in photos. The showerhead though was very very old and needed replacing. I mean its only like 20 bucks. The hotel should replace those rather than look slightly cheap. The workers were mostly nice. A couple ladies couldn't speak english, which is inconvenient, but its ok they did their jobs mostly well. Front desk is works fast and quick to respond to any needs. Lots of parking spaces. Free wifi. What is there not to like.

Continental Breakfast was a little dirty, but acceptable. I don't expect 5 star treatment from La Quinta, but I think more than 1 person should be managing it. This is a nit picky, but the lights inr our room were LED lights and were of different colors. Not a huge issue.

The complimentary breakfast had a great selection, the food we ordered from their restaurant was good and the pool area had a very tropical feel to it. The rooms had a very homey feel to them and very private

I reserved the room through Kayak and it took over 20 minutes to find my reservation. We ordered room service on our first day there and they told us to leave the dishes outside our door and they would pick them up....they stayed out there for 2 days

Friendly staff, good sized rooms and close to the action.

Couldn't find a corkscrew after 9.

The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast.

The hallway & carpets are looking a bit old & worn.

Stay was Awesome Excellent Customer Service!!!!

I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!

From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc...

The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.

The location is great. Directly across from Knotts Berry Farm and only 6 min away from Disneyland!

The hotel in general looks old and rundown. There were a couple of roaches in the room. The pillow cases smelled of cigarettes. Housekeeping refused to change the pillow cases. There was only 1 pillow per queen size bed. When we requested additional pillows we were given 1 for each bed. Pillows were flat and old. All in all I would not stay there again.

Only that it was close to Knotts ....

The entire stay was terrible, noisy, dirty, smelly, and not very pleasant totally

location

the place is a dump

Room was nice and clean when I first arrived. Check-in and out was easy. During the day parking was good. And the hotel is right next to Knott's Berry Farm, Soak city, the Buena Park Mall, and just a 5 minute drive from Disney. Definitely a great price for the area and good hotel.

Parking got filled up at night, had to park in the back. the view wasn't anything special, it was of a dirt lot and cruddy rundown store. Maid service never came to clean the room or change the bed. We could hear everything in the room next to us at 5am. Including the persons cell phone ring, there conversation, and fighting. The smoke detectors went off randomly in our Neighbors room and our own. When checking out the guy at the desk was on his cell phone and just took the room key, he didn't bother to ask how our stay was.

Was easy to find good location

People talking loudly at all hrs of the night someone threw a soda at my car in the parking lot

It was close to our event. Easy access. Good rates.

I was left alone.

I tried to shorten my stay due to an emergency and had to cut a day; your staff basically told me oh well, too bad.

Clean and spacious

Thicker bed comfortable, refrigerator, and updated TV with more channels

Friendly staff, clean room, location.

We had to go to front desk ever day for new keys, $50 incidental charge but not per night which was good, spa really small.

Pricing Rooms were very clean Even though we didn't spend a lot of time at the hotel it was nice and quiet when we did.

Unless I didn't read the fine print but their $100 deposit was a surprise.

Nice Clean hotel, quiet, close enough to Disney and Knotts

Didn't offer breakfast, called front desk to ask for wake up call and never received it.

It was quite. We got a room where car was close by. It was a good neighborhood. Walmart Target. Dennys.. Are all close by.

The AC unit leaked...

The staff was friendly and helpful

The air conditioner didn't work well enough to reach the bedroom in the back. The couch was pretty broken down and uncomfortable.

Not much, the room was a good size and clean but the client list was not what you would want to be in the middle of.

Rooms close to mine had people having late night parties, sex and drugs. Police and ambulance had to be called in because some one overdose on drugs. So from 2am until 6 am could not sleep because of the load nose in rooms around mine. No help from the front desk, wasted money, I was better to sleep in the car.

The location was very close to the attractions I wanted to visit

The morning breakfast, needed more variety

Room smelled like Pine Sol - dirty tub (hair in tub!) filthy carpet.

the views and the bungalow room was great

food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.

Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service

I usually only stay at Best Westerns. But after my experience at the Newport Mesa Inn I never want to go again. Basically got kicked out of continental breakfast because we had a service dog, even though I let them know and asked questions when I checked in the night before. Couldn't even get one glass of juice without being stopped and asked to leave "the common area" because people complained. Really? A couple complaints within a minute? We walked in minding our own business and our dog was quiet in our own arms, beahving perfectly fine. And for those ignorant people's information, we purposely got a small, hypoallergenic nonshedding dog so it would be less inconvenient, especially for those with allergies. Maybe you can at least bother to ask us some questions before just asking us to leave. So we check to see if we can at least sit outside, but that area is occupied by people smoking. So they seriously want us to eat our breakfast outside in the smoking area? And we can't take it to our room either? It says, "The ADA mandates that the service dog and handler have access to all public places. This is the law." So is the hotel and their "common area" not a public place? "Businesses may not: Refuse admittance, isolate, segregate, or treat this person less favorably than other patrons." I'm so angry even as I'm typing this, because it just reminds me what annoying trouble we went through. I have never had this problem at hotels until today. I have half a mind of suing these people, or taking it up to corporate. We came to celebrate my fiancé's birthday and our anniversary, but we left feeling degraded, and our day in Newport was ruined. Thanks Best Western.

I enjoyed how peaceful and quiete the stay was.

No microwave available in room.

Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect

Nothing Unless they wanted me to get a free stay ????

Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet.

We enjoyed the entire experience. There wasn't anything we didn't like.

We live in fullerton and stayed here in Newport and loved it. The beach was great. It was detached enough to not be too close to the very loud Newport area further south. Overall great trip.

Proximity to beach.

Stayed facing the street side and it was loud.

Quite for relaxation

Nothing I can think off.

Manager on site was very rude and unfriendly ! He never apologized for his behavior nor did he offer a solution

Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.

I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.

The staff was very friendly and they surprised us a an anniversary treat!! The room was beautiful and the bed was super comfy!

Valet is mandatory and quite expensive!

$32 for parking! My god.

Close to the mall.

No clean rooms available upon arrival. It took 40min waiting in the lobby to get a room that was already reserved.

Nothing

Wifi never worked although several attempts with staff to fix issue Executive lounge sub par Room sub par Parking charge per day too expensive

the room was clean, quiet and easy to get to. After traveling all day we really just wanted a nice comfortable room...that's what we got.

Adilene was very helpful and accommodating. Breakfast was decent and the room was very clean! The beds and pillows made it feel like sleeping on a cloud! Our second stay here and will definitely stay again!

It is mostly geared towards families staying that go to disneyland and this time we stayed there seemed to be a group of younger people there to get drunk. At breakfast a few mornings they were sitting next to us cursing a LOT. We had to tell our younger daughter to cover her ears. Also I recommend getting to breakfast super early if you want to enjoy your food without all the chaos. People go nuts over free cereal and eggs apparently.

Desk attendants were very courteous.

I wish I was told that the hotel would charge for parking, per day.

Allows dogs, modern furnishings, no fee for parking, near airport

Pool was closed. $75 dog cleaning fee.