Nestled on the beach, this Del Mar motel is within 1 mi (2 km) of Del Mar Plaza, Del Mar Fairgrounds and Del Mar Beach. Del Mar Racetrack and Torrey Pines State Reserve are also within 3 miles (5 km).
Cleanliness
8.3
Comfort
7.7
Facilities
6.5
Location
9.6
Overall
6.5
Overall 8.0 Excellent
Based on 159 reviews
All
All
Families
Young couples
Couples
Groups
Solo travellers
Business travellers
Cleanliness
8.3
Comfort
7.7
Facilities
6.5
Location
9.6
Overall
6.5
Cleanliness
8.2
Comfort
7.1
Location
9.6
Services
7.4
Staff
8.4
Cleanliness
6.6
Comfort
6.6
Facilities
6.6
Location
7.3
Overall
6.6
Cleanliness
8.1
Comfort
7.6
Location
9.6
Services
7.2
Staff
9.0
Cleanliness
9.1
Comfort
8.4
Location
10.0
Services
7.8
Staff
9.0
Cleanliness
8.8
Comfort
8.5
Facilities
6.0
Location
9.5
Overall
6.0
Cleanliness
8.2
Comfort
7.7
Location
9.5
Services
7.5
Staff
9.3
Good7.4
Excellent8.2
Pros: Fabulous location. Private lounge chairs and private picnic tables with charcoal grills all for the guests of the motel. Two excellent restaurants right next-door. Anything else is quite a hike from the hotel. We used Uber to get around.
Mediocre2.0
Pros: When someone steals money from you and refuses to discuss the incident, it ruins everything. Please see the complaints section as this hotel truly impressed in its refusal to provide any form of customer service.
Cons: We had an issue with our stay, and we attempted to speak with the front desk staff about it. Our attempts were wholly ignored and dismissed. After several (truly) patient attempts to engage the front desk staff, we requested the opportunity to speak with a manager. Shockingly, the manager never acknowledged our existence. That is to say, the manager never spoke to us or met with us. Our requests were repeatedly met with excuses that the manager was "in and out" or "would get back to us" etc. This occurred not only during the time of our stay, but also when we tried to call the manager after our stay. Amazing. Ultimately, this facility stole $200 from us, and the staff and manager never made themselves available to discuss it (by phone or otherwise). Suffice it to say, I would not trust anyone at this hotel, and I would discourage anyone from staying here. The staff does not care about you and they are not aware they are in a customer service industry.
Excellent10.0
Pros: I like how place have stop to barbecue out side and to sit down and enjoy the out side and the ocean water..