Roberts Riverwalk Urban Resort Hotel

I liked the location.

EVERYTHING! Parking lot filled with potholes, room service is lacking the service, air conditioning never worked. had to open the windows and my toom was filled with bugs. They tried to charge me $120 for a resort fee 2x.

Nothing about this experience felt like a hotel.

It felt like a motel was taken over by aliens that were doing a horrible job of pretending to continue running the hotel.

Nothing.

There was no hot water, cable picture on TV was fuzzy, room had strange smell, thin sheet instead of curtains covering bathroom window, heat would not work adequately, no hotel thick comforter instead thin 20.00 comforter like the ones Amazon sell not even down filled. Customer service terrible. Checked in early 7:30 was told room would be ready at 2:00 came back at 3:00 still had to wait until 4:15 just for my room only. The other couple we traveled with did not even have 1 roll of toilet paper in their room!! our iron wasnt working had to get another and some wall outlets would not work had to use cell cause clock was on the desk with no outlet by the bed.

Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.