Recent reviews
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- Negative
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5.3
Good location, very friendly staff, cooked breakfast. Good value for money. Room will not be tidied up without asking, also you have to ask for fresh towels.
review from KAYAK -
5.0
The room was clean and attractive. The advertised free WiFi did not work and the staff was not knowledgeable on its operation. The lack of staff's control over unruly guests.
review from KAYAK -
5.7
Nice rooms very clean and well decorated. No lift but only three floors.
review from KAYAK -
5.7
Good location - quiet area but walking distance of station and city centre. Chaps working on reception/bar were lovely, friendly, helpful and fun. Nice modern bar and public areas, lovely building, light and airy. V cheap for larger groups. i would only recommend for a really cheap and basic 'somewhere to get your head down' stay based on my experience - the smaller rooms may have been better but didn't see them. One member of staff spoilt if for others (quite 'off-hand'). Carpet in room and floors in bathrooms quite dirty. Some basics missing in larger room, ie no hooks/wardrobes to hang anything, hardly any sockets, no tables or anything to put personal items on. Shower had very little power.Lights in room didn't work after 11.30pm, only floor level 'night lights' would come on which were bright and we had to cover with shoes so we could sleep. The main lights came back on automatically about 8 in the morning....very odd experience!
review from KAYAK -
3.7
The location. The lack of heating and parking.
review from KAYAK -
4.8
Friendly informative staff. Eye catching modern decor. Backpackers in dormitory rooms and in their night clothes at breakfast. Is this a youth hostel or a quality hotel experience. We were on top floor - the stairs are very demanding with no lift option.
review from KAYAK -
2.8
the australian girl in the bar was nice but all the other staff were rude and lazy our room was at the top of the hotel with no lift so we had to climb 74 stairs, the shower was no more than a trickle, we had 2 sachets of coffee in the room for the whole weekend and on the sunday we were asked to make our own tea and toast for breakfast, the room was small and the two single beds in it were tiny, you could barely turn over without falling out
review from KAYAK -
5.6
I was the first guest to ever stay at the hotel, there was absolutely no one else around all night, no staff or guests which made the stay somewhat spooky. The hotel was not yet completely finished so it is difficult to judge how nice it will be at the end. What had bbeen done so far seemed to be carried out to a high standard though and the one member of staff I did meet was very nice.
review from KAYAK -
7.6
The West End Hotel is a fantastic place to stay, I would highly recommend it
review from KAYAK -
4.8
Hotel has just been refurbished and quality of facilities and decoration is very good. No hot water available at any time during stay. Only bread available at breskfast was moulldy.
review from KAYAK
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5.3
Good location, very friendly staff, cooked breakfast. Good value for money. Room will not be tidied up without asking, also you have to ask for fresh towels.
review from KAYAK -
5.0
The room was clean and attractive. The advertised free WiFi did not work and the staff was not knowledgeable on its operation. The lack of staff's control over unruly guests.
review from KAYAK -
5.7
Nice rooms very clean and well decorated. No lift but only three floors.
review from KAYAK -
5.7
Good location - quiet area but walking distance of station and city centre. Chaps working on reception/bar were lovely, friendly, helpful and fun. Nice modern bar and public areas, lovely building, light and airy. V cheap for larger groups. i would only recommend for a really cheap and basic 'somewhere to get your head down' stay based on my experience - the smaller rooms may have been better but didn't see them. One member of staff spoilt if for others (quite 'off-hand'). Carpet in room and floors in bathrooms quite dirty. Some basics missing in larger room, ie no hooks/wardrobes to hang anything, hardly any sockets, no tables or anything to put personal items on. Shower had very little power.Lights in room didn't work after 11.30pm, only floor level 'night lights' would come on which were bright and we had to cover with shoes so we could sleep. The main lights came back on automatically about 8 in the morning....very odd experience!
review from KAYAK -
3.7
The location. The lack of heating and parking.
review from KAYAK -
4.8
Friendly informative staff. Eye catching modern decor. Backpackers in dormitory rooms and in their night clothes at breakfast. Is this a youth hostel or a quality hotel experience. We were on top floor - the stairs are very demanding with no lift option.
review from KAYAK -
2.8
the australian girl in the bar was nice but all the other staff were rude and lazy our room was at the top of the hotel with no lift so we had to climb 74 stairs, the shower was no more than a trickle, we had 2 sachets of coffee in the room for the whole weekend and on the sunday we were asked to make our own tea and toast for breakfast, the room was small and the two single beds in it were tiny, you could barely turn over without falling out
review from KAYAK -
5.6
I was the first guest to ever stay at the hotel, there was absolutely no one else around all night, no staff or guests which made the stay somewhat spooky. The hotel was not yet completely finished so it is difficult to judge how nice it will be at the end. What had bbeen done so far seemed to be carried out to a high standard though and the one member of staff I did meet was very nice.
review from KAYAK -
4.8
Hotel has just been refurbished and quality of facilities and decoration is very good. No hot water available at any time during stay. Only bread available at breskfast was moulldy.
review from KAYAK
