Phoenix Hotels

The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful.

The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.

Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants.

Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.

beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.

Beautiful location and amenities.

We expected great services and top-notch amenities, but the staff and our room were just mediocre. First, we had to wait for 10 minutes to sign in. The check-in agent was tied up with a time-consuming transaction but didn't even bother to apologise for the wait, much less attempt to summon a colleague to help us. Bad form. Next, we paid for queen-sized beds, but our room was outfitted with full-size beds. Wah wah. It was late and we weren't in the mood for making a fuss, but it was just...shabby. Nothing horrible, just not good.

Nothing we walked in and an hour and a half later we were on our way to a new hotel.

They did not honor their contract

I like its location and its proximity to downtown.

carpets are old, furniture is old, its just old and tired and needs to be renovated. The room was very clean and they do a good job keeping it up but management needs to get rid of the old furniture and televisions.

comfortable bed. Plenty of space in the room. Liked the big screen tv.

Can't think of anything.

Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.

The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.

Old decor some renovations in progress Additional hotel service charges added at checkout Smell from kitchen permeated the room Vibration noise in room during entire stay No spa facilities other than small heated pool

The entire staff was wonderful. Bravo to the staff and to all who make this hotel work!

i will not go through Kayak again. You guys gouged me by tacking on another $80.00 at the end, what a ripoff!!!

Customer service was great!

walking distance to anything downtown; very clean; friendly staff; excellent bed

no free wi-fi???? $17 parking????

Front desk personnel were nice. Internet reservation produced a popup 2x implying my reservation did not go through and while on hold trying to do it on extended stays system i made one through kayak. Got there and had 3 and she cancelled the other 2 without question. No bugs. Even though worn, bedding was clean. Towels clean. Non smoking roomDid not smell of smoke.

Gross, gross, gross carpet. I deal with worn facilities andclinens if clean but would have worn my shoes full-time if I didn't have sandals with me. Online reservation implied failure to reserve 2 times while actually setting up a reservation. Call in reservation, hung up after 13 minutes on hold.

Nothing

Extremely dirty facility and room. Very questionable characters roaming around. Toilet overflowed to point where had to use all towels to stop water and front desk states to just bring soiled towels down to front desk to exchange. Janitor didn't mop up mess or anything. Neighborhood is not great and really not near anything of importance in Phoenix. Only reason we picked here was due to SuperBowl prices.

We liked the size of the room. And it was clean

We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.

The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious.

First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.

Quick access from I-17. Good west end location. Great staff was very courteous and vary pleasant to work with.

Dated older hotel could use some updating. Microwave and fridge. Ironing board but no iron.

I had no problems checking in, staff was friendly, and my room was clean. Breakfast was good and the bed was super comfortable. Also, I was there to visit the Mayo Clinic which was an easy 15 min. drive.

Although the room was clean and nonsmoking, it reeked like smoke. It was also noisy because of the highway so I had to keep my fan on all day and night. Maid service skipped over my room the second day of my stay because I was still in the room at 9:30 AM. I left at 10 AM but they never came.

Room was clean, everything worked, good to have a fridge, close to airport and complimentary shuttle to airport is a big plus.

Complimentary breakfast not that good. Open campus and transients made it seem unsafe.

The location is not very good. The hotel is located in an area where there is abandoned buildings all around.

Nothing

Everything.

The heart of downtown Phoenix within walking distance to restaurants and bars downtown.

The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.

We loved the many options of pools. Also, this was the best exercise facility ever! The staff were also very helpful and friendly.

I was allowed to check in early. The room was nice.

I did not know there was a resort fee, not surprised but did not know. The cardio in the fitness center was good. More weights and pin loaded machines are needed. It could also use a Jacuzzi. One pool in the resort should be designated adult only.

The many pillows were luxuriously thick. The halls were quiet. The breakfast choices were outstanding for the money.

Our first room had a distinctive (cigarette-type) odor to it, however the front desk immediately corrected it by assigning us a different room.

Great value for the money

Breakfast was awesome. Super friendly and professional staff. Didnt like the room decor. Nice pool area and great jacuzzi.

I got three bug bites and I'm pretty sure they came from the room.

When my husband went to use bathroom the water in toilet was brown, then after flushing the toilet kept running he had to stick his hand in toilet to get it to stop. Meanwhile I had called for pillows and they said we had to come to get it at desk ourselves because the person was doing happy hour. After the third time he just fixed it We figured no one available. In the morning he is doing room sweep to make sure we had everything he held up a sock and comb from under bed that was not ours. When addressed to front staff she said well I would refund you something but you are a prepay. I stopped going to best western year sis ago for poor quality, we decided to give another try... Won't do that again.

We read the amenities on your site and they were way off We asked to be by a casino the closes one 35 mins away Fresh pancake breakfast was out of some bag pancake machine looked nasty and the area surrounding the hotel was nerve racking to be in i would not recomend this place again and kayak should do more research on the places they try to sell !

For the price, its pretty decent.

The breakfast is not worth it at all. The people staying there are homeless people in temporary situations and females of questionable occupations, but there doesn't to seems to be anymore dangerous crime but I wouldn't take kids here.