Phoenix Hotels

Not much

Old broken furniture, AC broken. Scary neighborhood

Staff was courteous

No WiFi in rooms not by office. Beds terrible. No running water. TV was old, with static instead of quality pucture. No actual breakfast- out of juice, milk. No rolls, etc. At the sales price of $34 we overpaid!

The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful.

The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.

Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants.

Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.

Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas

Pool was fairly small

The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid.

The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.

Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong.

Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!

We liked the size of the room. And it was clean

We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.

The staff particularly Patricia was incredibly helpful. Very convenient to ASU and fine dining. The beds and room are quite comfortable. We liked it so much we stayed three nights in a ten day period. Great breakfast offerings

Leaking ice machine on third floor

Room was very clean, liked the layout, flat screen tv, breakfast good with hot food, waffles, etc. nice business center with free printing (printed my boarding passes there). Close to airport, Walgreens, staples.

Parking garage was dirty and fairly dark. I was really watching as I traveled through it because there were plenty of places for someone to hide. Access to it was only via street sidewalk. Stairway inside of garage was especially sketchy and looked like homeless people had been staying in it.

as we frequent several valley hotels, we especially loved the adult pool area....................

our room had absolutely no view front or back

Close to family.

The resort is tired and it shows.

Lady at the front desk was very helpful finding me food at 12pm.

Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp.

I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.

the room and bed were comfortable..

breakfast

For a short stay this place was perfect! I was staying for just a few hours to shower and get a little bit of sleep before our flight and this was a perfect place, especially for the price.

The room was clean and comfortable

It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.

Semi clean room

Nothing open past 12, very much lack of knowledge of there "hotel" hour of operations, never had an opportunity to enjoy like food but like everything else there is somthing more rhat will stick with people at Tucson, for a life time

Easy check in

They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.

I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.

Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.

Very noisy. Could hear everyone in the halls and in the adjacent room

The hotel staff was very courteous and the location to the airport was ideal.

It was not filthy but our bathroom was not as clean as I prefer and t he hotel hallways were kinda dirty.

Rooms were clean & comfortable

I love that they have a social hour with free drinks

The location was a bit far from Downtown Phoenix and the airport

Staff was friendly.

This was the dirtiest room I have ever stayed in. The carpets, doors, comforter, even one of the towels were dirty! The continental breakfast was a joke, and there were only 3 tables with hardly enough room for 6 people to be in there at a time. The neighborhood wasn't very nice, but I was trying to find something cheap within walking distance of the convention center. I walked it, but it was a bit of a hike. You get what you pay for, and at least I didn't pay much.

Bad Wi-fi condition, breakfast with minimum menu. If you are looking for relatively cheap accommodation, it's fine, but I still think I overpaid.

The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience.

No complaints from me.

Staff is very friendly. Convenient shuttles. Breakfast included. Clean room and lobby.

Bed was not very comfortable. Our view out the window was a fast food drive thru. Room fridge was a bit noisy

Was gone early and back late each day. Room was clean and the bed was comfortable. I had no problems.

Clean facility, could definitely tell its newer. Well put together rooms. Handy computer room which helped me book a return flight home.

$15 for a mediocre cheeseburger. Small patio area, small pool area. No continental breakfast but instead a $14 breakfast buffet. Stuck us in a room next to the elevators which shook our room every 10 seconds all night long.

Value for your buck.

The heater didn't work, it was cold.

The included breakfast was good, as was the access to a computer and printer.

We found a toenail clipping on the carpet floor which made us uneasy able the overall cleaniness of the facilities.

The bed was comfortable and quality of the room compared to the great price.

I can smell smoke in the hallway from guests that were smoking in their rooms.

THE STAFF WAS HELPFUL AND ATTENTIVE, THE ROOM WAS GREAT AND SUPER CLEAN, VERY NICE HOTEL AND COMFY BEDS.

The staff was very friendly and great! Breakfast was good especially the Svenhard rolls! The took care of noisy neighbor issue promptly.

The room next was making a lot of noise and it came through an adjoining door. We called the front desk and within 15 minutes they were quiet. The moved us to a quiet room the next day.

The view, the rate, the employees

The carpet, the old Apple phone radio

The staff was friendly and I liked the amenities in the hotel.

The bathroom was really small.

We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.

No microwave

This isn't a very romantic resort. Too many places for families and not enough places for romance

DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.

great value, pleasant room and staff, convenient location for our needs.

Parking was close to my window .

Well when I checked in they gave me the run around when I got there . That should of stopped us , but it was the night before Easter and everywhere was booked. So I go to the bank and come back. The attendee at the front told me he had a room upstairs for me for when I get back. I was only gone 15 mins and he gives my room away. I got into my room and there was one set of towels and tow of us so I called to Order more and they asked why I needed them

My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.

We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.

Allow me to paint a picture of my check-in and the kind of clientele strolling the motel grounds. A woman, well hydrated on adult bevergaes, complaining about counterfeit bills stumbled out of the office, a man in a haze walked by me asking if I wanted to buy something out of his bookbag, and a dude screaming off his balcony all helped to welcome me for my stay. I got a non-smoking room that smelled like somebody just smoked a whole carton at once without even taking the wrapper off. The rug had about a hundred cigarette burns. Walls, baseboards, and the door were fiiiilthy. There was no remote for the tv and the tv wasn't even plugged in. Probably because there was no outlet available for it, so the cord had to be plugged in across the bathroom sink for it to work (sounds safe, right?). Pulled the cover off the bed and there was some random hair and other dirt on the sheets. Had to actually take a personal blanket and pillow from the car to sleep on. Checked in way too late at night to deal with any switching of rooms. Just wanted to go to sleep and leave as soon as possible in the morning. DO. NOT. STAY. HERE.

Nothing

Drugs infested , bugs. Roaches , fighting

The staff was great and for the price the whole experience was what I would have expected with a 200$ hotel! Hotel 502 has become my go to when I come into town for business.. The location is great for what I need and the price works without blowing my whole budget.

The front desk guy was really nice and willing to help with directions.

The entrance and elevator smelled like cigarette smoke because they let guests smoke with the door open.

Staff were incredibly nice and very helpful.

Very comfortable, very friendly, very helpful. The staff was very courteous and answered all our questions.

No

the food

lost & found never calls you back, nor they answer the telephone.

Staff was very nice room was clean quite spacious would recommend to any one. The train is directing in front of the hotel for a 10 ride to downtown.

None

Staff was supper helpful and attentive. Breakfast bar, pure heaven!!! Our room squeaky clean! satisfied 100% Thank you!!

We had a nice stay at the Hyatt. Customer service was superb and the breakfast was really good.

Our room was on the freeway side of the property so it was really loud. Next time down to Phoenix we would request a room on the opposite side of the hotel.

Breakfast -the food was good if not outstanding. The coffee and tea available 24 hours was a nice touch.

Crowded breakfast room. Our view was the parking lot and medical buildings. Staff were good but they couldn't make up for the hotel facilities. Drains didn't work properly and shower head couldn't be adjusted.

Location & price.

I was given a room key for a room that was already occupied. Then, the guests on my floor (3) were loud all night, as if there was a party in the hallway outside my door.

The front desk lady was extremely rude to start. Absolutely zero parking although the add indicated parking is available. We had to PAY for parking and walk 5 blocks in the 110 heat. No breakfast. The bathroom door had no lock. And, the kicker is this morning I have little bites all over me!

Cheap Fairly easy to find A short (15-25 min., depending on traffic) to downtown Phoenix Lots of convenience stores close by Maintenance staff were friendly

Phone didn't work Absolutely no phone number to contact the front desk Did not have an ice bucket or iron (but after inquiring, I was told I could get them from the front desk, so not a big deal) Was told I had a non-smoking room but it smelled like smoke