10.0
Very easy to work with and fairReviewed 4 Jun 2026
review from![kayak]()
8.0
Enterprise has alway been a great car rental company for me for a while now. From the car usually the better car selection to the customer service has alwaya been good. This time though the vehicle wasnt what i thought i ordered. I was given a different van from what the pictures on line showed. Even with that overal everything dealing with the rental was fine except, the location congestion. There was nearly no where to park as a customer coming to pick up a car. The location looked like a used car lot then a rent a car lot. This may just be the issue of the shape of the location but, its still made the experience a bit unpleasant.Reviewed 4 Jun 2026
review from![kayak]()
2.0
The car was not clean, and in particular was very very smoky, I didn’t notice this until I was about 15 minutes away. I had to drive for two days with the windows wide open and the air conditioner on full blast just to make the air tolerable. I also had to stop at a store buy some wipes and wipe down the entire inside of the car a task that took me 30 to 45 minutes. Also, the less important. But no one explained to me that the office at Westin in Zagreb would be closed and that it was a contactless drop off. When driving to Zagreb, Google maps said where you’re going to is closed. This caused me some panic and a lot of stress not knowing if I was gonna be able to drop the car off or not. I looked through everything and there were no instructions on this, very poor communication. This experience with enterprise, was my worst experience in 30 days travel in Europe, I would rate every restaurant at least three stars and most of 4 or 5, every accommodation at least four stars. Every tour and attraction I went to four stars. So one star rating is very low. I am very very very unlikely ever use enterprise again, even in North America.Reviewed 4 Jun 2026
review from![kayak]()
10.0
Quick service and very nice staffReviewed 3 Jun 2026
review from![kayak]()
10.0
Car was ok. The service at the Charleston Airport with a power outage was amazing. I believe Karen in particular was great under pressure.Reviewed 3 Jun 2026
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4.0
not chrage me two deposits on my credit cardReviewed 3 Jun 2026
review from![kayak]()
2.0
1. waited for 30 to 45 minutes in a short line. 2. my car was not available when i came to the counter and was told it would be another 30 minutes. 3. They offered me a mercedes and i took it thinking it was same rate as my van but found out later after i took the car that it was $600 per day. Most rental agency will give you an upgraded car for the same rate you reserved with the original reservation. 4. No notice that my original reservation was delayed. Could have saved me time waiting had I known that my car is not available and that i was going to be upcharged with another car. I suspect that is a practice they use to upcharge people on the original agreement. In summary, expect to wait for a long long time. If there are 3 or 4 people in front of you, expect to wate 45 minutes. They have 2 staff members working on paperwork rental and it takes 20 minutes per person to process the paperwork. Lots of back and forth. Expect that they don't have your car and that its going to be another 10 to 20 minutes before you get your car. Expect that the car they can offer you is an upcharge and that they don't give you another car with the original rate. Very disappointed with this branch of Enterprise. Car agencies normally can process the paperwork electronically within 5 minutes and will get you the keys to your car instead of waiting in line for 45 minutes.Reviewed 3 Jun 2026
review from![kayak]()
2.0
Car was not full of gas. Not even close to the car I ordered. Terrible service and long waitsReviewed 2 Jun 2026
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10.0
Staff at Enterprise in Davis were excellent, courteous, professional and empathetic. I'll never forget to make car reservations again. The rental car facility at SMF is awful and outside the airport structure.Reviewed 1 Jun 2026
review from![kayak]()
10.0
Staff in the Stine’s Office were actually pretty helpful in-person! Thanks a lot to “Jackie” who helped us with the pick up and upgraded our vehicle! Thanks to “Gizel” who assisted us when we returned the car! She’s very welcoming and offered Enterprise’s services to clients such as sales and free rides! Keep it up! ⭐️⭐️⭐️⭐️⭐️Reviewed 31 May 2026
review from![kayak]()
2.0
Billed is an extra $95 in facility fees that weren’t quoted in my email confirmation. I asked why, and was told some places can charge those fees and it’s. Too to them and they wouldn’t credit them back. Wouldn’t recommendReviewed 31 May 2026
review from![kayak]()
10.0
The car had a marijuana smell that was horrible. But the service and the employees I had to deal with were excellent.Reviewed 30 May 2026
review from![kayak]()
