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Pros: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Cons: "Don’t sell an unrealistic connection time"

Pros: "Everything but not the food"
Cons: "Food was horrible"

Pros: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Cons: "nothing"

Pros: "Nothing"
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"

Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."

Pros: "Entertainmet"
Cons: "Food and rounds for drinks"

Pros: "Fairly comfortable, good cabin crew"
Cons: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"

Pros: "Lufthansa should keep up the standard."
Cons: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."

Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"

Pros: "It was all really good, as always when flying with Lufthansa"
Cons: "Can always do without delays"

Pros: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Cons: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"

Pros: "Seat was comfortable and cool."
Cons: "Everything else"

Cons: "Turbines did not start up initially. 1h delay."

Cons: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"

Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."

Pros: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."

Pros: "coffee"
Cons: "boarding was chaotic"

Pros: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Cons: "Nothing"

Cons: "Flight delays"

Pros: "On time, Staff were excellent"
Cons: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."

Cons: "Was delayed which caused us to miss our connecting flight"

Pros: "Crew was personable and friendly"

Pros: "The food between Frankfort to Istanbulwas lovely and the staff nicely"

Pros: "The overall flight"
Cons: "The meal on board"

Pros: "Ease of boardibg and getting through security"
Cons: "Nothing"

Pros: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Cons: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"

Pros: "Spare seat next to me"
Cons: "Could have done with pre dinner drinks a bit quicker"

Pros: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."

Cons: "They don't have entertainment"

Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"

Pros: "Quick flight and very comfortable."

Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"

Pros: "Overall it was good trip!"
Cons: "No issues at all"

Pros: "Quick and easy in all aspects"

Cons: "Having to pay to sit together."

Pros: "Lufthansa over Thomas Cook any day"
Cons: "Nothing"

Cons: "Flight canceled"

Pros: "Good space in cabin compared to other airlines and excellent service by crew"
Cons: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."

Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"

Pros: "Great service !!!!"

Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"

Pros: "The food was kind of nice"
Cons: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"

Pros: "ample food and no $ to check baggage."
Cons: "Seats were very uncomfortable"

Pros: "Air china different"

Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"

Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"

Pros: "Food was excellent and the stewards were great"
Cons: "An 8 hour flight!"

Pros: "Punctual"
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."

Pros: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Cons: "Can't think of anything"

Cons: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"

Pros: "Swedish lady good, Spanish lady not as much."
Cons: "Spanish lady."

Pros: "Very enjoyable great staff,"
Cons: "Lower prices"

Cons: "connection information very poor"

Pros: "The stand was really kind."

Cons: "I was"

Cons: "Last plan of the day waits for all transit passengers! Never take the last plan out of SAS hubs anywhere if you want to avoid delays..."

Pros: "Everything"
Cons: "Nothing to hate"

Pros: "Timely & helpful"
Cons: "Nothing"

Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Cons: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Cons: "Internet page for buying excess baggage was difficult to understand."

Pros: "I slept the whole way through"

Pros: "Free coffee in the plane"

Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Pros: "All went well !! On time friendly staff ."

Cons: "On time, efficient, friendly staff"

Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."

Cons: "I didn't get any veg options for my dinner at all"

Cons: "Water and beer paying"

Cons: "Unexpected 70 euro baggage fee that I had no way to add online."

Pros: "t"

Pros: "On time and courtesy"

Pros: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Cons: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."

Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Pros: "Friendly and helpful staff."
Cons: "Narrow seats."

Pros: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"

Pros: "Excellent meal and very friendly staff."
Cons: "The cabin temperature seemed pretty warm."

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Pros: "It flew"
Cons: "The effort put in to work with change of plans"

Pros: "Not enough space to store items."

Cons: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"

Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."

Pros: "Too upset to continue senseless survey"
Cons: "Vacation ruined"

Cons: "Only water or coffee/tea. Not even soda."

Cons: "Crew service is very poor"

Cons: "See above"

Cons: "Miserable cramped seating ."

Cons: "1st class could not board because that area was not cleaned"

Pros: "On time. Efficient boarding."
Cons: "Not even water or coffee was free. Charge for everything."

Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."

Cons: "That it was cancelled"

Pros: "It was canceled!"
Cons: "It was cancelled!"

Cons: "Lost 4 out of 10 pieces of luggage from our group, and damaged one piece. Got 2 pieces of luggage 5 days later, one piece 7 days later, and the last one 9 days later."

Cons: "The fight was cancelled due to the on-going Swedish pilot strike."

Pros: "The Plus Seating was really good"

Pros: "Everything was great!"

Pros: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Cons: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"

Pros: "Loved the new, roomy interiors!"
Cons: "I know this is petty, but many major airlines allow you to watch your movie all the way to landing. It's an annoyance to be cut off before your program ends, but not crucial. Second, the planes was freezing from start to finish with staff removing blankets and pillows upon take off and landing. I understand the safety concerns, but I jr to leave on my hoodie."

Pros: "Love the fact that the plane was clean and new!"
Cons: "Wish we had more movies and more tv-shows,"

Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"

Pros: "Good crew"
Cons: "Leg room!"

Pros: "Can’t complain having a whole row for myself in such a long flight and amazing crew"

Pros: "Crew was nice!"

Pros: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Cons: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."

Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."

Pros: "Snagged another aisle seat for this relatively short hop to Stockholm folllowing the trans-Atlantic leg from Boston."
Cons: "Some kind of free food might have been nice."

Cons: "Three hours late."

Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."

Cons: "I don’t want to pay for coffe and a muffin"

Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"

Pros: "Quiet, adequate legroom, comfortable climate and seat."
Cons: "Food and drinks only for purchase. Would have been nice to at least have been offered a glass of water."

Pros: "Efficiente flight"
Cons: "No movies"

Pros: "More leg room."
Cons: "Strange hot sandwiches! Only small amounts of liquid at one time."

Cons: "Food and entertainment were not a part of this flight. Rating of 1 star means I could not evaluate it."

Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."

Cons: "Cramped seating."

Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"

Pros: "Nothing"

Pros: "Nothing"
Cons: "Everything"

Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"

Cons: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such for the trip. Boarding was delayed by 35 minutes."

Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."

Cons: "See above"

Cons: "Aside from not being able to leave for almost a whole day, they lost our luggage upon arriving to Los Angeles."

Pros: "Nice high tech tvs to watch movies and tv shows"

Pros: "Everything was great"
Cons: "No complaints"

Cons: "Could not check in online"

Pros: "See above."

Pros: "Almost everything"
Cons: "Airplane traffic in jfk"

Cons: "My luggage was lost and I did not receive it for 2 days."

Pros: "All went well. Everything was comfortable"

Cons: "We need more space!! You know that, we know that , everyone knows that"

Pros: "Very professional staff"

Pros: "We made it to our destination."
Cons: "The airline misplaced our stroller and one of our cases. We felt abandoned."

Pros: "Nice crew"
Cons: "Very slow at Arlanda getting the luggage to the baggage area."

Cons: "Took 4 hours to get through jfk on arrival. Lost my bag which took 2 days to arrive at my home."

Cons: "My original arrival in Houston was to be at 6PM, I landed at 2:30 AM, that about sums it all."

Pros: "Food on board was tasty"
Cons: "Priority boarding not clear."

Pros: "Nothing"
Cons: "Everything"

Pros: "That we did not fly British Airways."

Cons: "The arrangements by Kayak did not allow me to make my connections on time. I missed the connection from Heathrow to Manchester. And only made the connection from Manchester to Heathrow because I was escorted in a wheelchair."

Cons: "Very slow operations at the Heathrow airport."

Cons: "Lost all our luggage"

Cons: "Landing was rough. Very rough."

Pros: "Nothing"
Cons: "Our British Airways flights were cancelled going & returning on the trip. This resulted in rebooking in both directions, at different points in the trip. The cancellation on the return trip was extremely inconvenient since we didn't have a phone to contact BA. After wondering the airport on the day of our departure, for a BA representative that could help, we were directed to a ticket sales office. Then after waiting for another one (1) hour in a line, the BA representative rebooked our return flights. This was not a good way to start or end a trip!"

Pros: "I don't think there is anything more I could ask of an airline."
Cons: "At this point, there was nothing not to like."

Pros: "Heathrow Terminal; Check in easy. Staff knowledgable Security smooth until you reach carry on check. Disorganized area very cramped, 3-4 individuals at a time to place items in trays."
Cons: "Gate not assigned until 1 hour before boarding but this issue would be workable if the assigned gate is A. I am 68 years old the trek to gate C was ludicrous."

Pros: "Not much"
Cons: "It took us over an hour to board. There were 3 lines. 3 attendants. One attendant would leave and we would be left standing there for 20 min. Then they lost my luggage. After 1 day they said they found it in Rome. Each day I would call and they said Rome wasn't sending it. They said they were in India and they couldn't do anything. Finally after 5 days I got it"

Pros: "Was able to move a passenger so that we had an empty seat between us in a row of three."
Cons: "BA check-in system down and could not get a boarding pass. Could not proceed without one and could only get one via a long wait in the "assistance" line. Departed an hour late due to a passenger not getting clearance to leave the country and then for them to remove their luggage."

Cons: "could not be delayed"

Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Pros: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Cons: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Pros: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Cons: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Pros: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Cons: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Pros: "I canceled the flight 6 weeks ago, no refund issued."
Cons: "I canceled the flight 6 weeks ago, no refund issued."

Pros: "Boarding was quick and we arrived on time."
Cons: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Pros: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Cons: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Pros: "What to like? The rudness? The delays? Or the fights on board!!!"
Cons: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Cons: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Cons: "flight delayed by more than 1 hour"

Pros: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Cons: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Pros: "Flight Attendants very good"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Cons: "The plane seemed very old, toilet in poor condition."

Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Cons: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Pros: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Cons: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Pros: "Crew, polite and friendly"
Cons: "delay of more than 6 hours and incorrect information"

Pros: "company gave out free drinks and snacks"

Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Pros: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Cons: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Pros: "On time ,clean aircraft..."
Cons: "Crew was very serious...a smile can make a difference....."

Cons: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Pros: "Arrived early to destination"
Cons: "Lack of entertainment also limited drinks"

Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"

Cons: "Rude crew, not organised work , not enough space for legs"

Cons: "I had to make my own way home from Manchester.. plane diverted due weather."

Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."

Pros: "Leg room and reclining"
Cons: "Nothing"

Pros: "On time , crew good... no complaints"

Pros: "free breakfast great staff"

Pros: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Cons: "-"

Pros: "Everything was awesome!!! I am going to buy only from you my next flights."

Pros: "nothing"
Cons: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Pros: "Everything"
Cons: "Nothing"

Pros: "I recomand to Everyone to use the airlines!!Very good quality"
Cons: "Nothing , was everything perfect!The stewardesses very nice"

Pros: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Pros: "Food"
Cons: "Space to sit, especially when seated in the middle"

Pros: "Can't say that I liked anything at all."
Cons: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Pros: "comfy seats and a breakfast thrown in !"
Cons: "not much"

Pros: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Cons: "Seats rather narrow"

Pros: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Pros: "Good price, comfortable seats, nuce food and candies"

Cons: "No online check-in. 1 hour waiting for nothing."

Pros: "First time flying with them. Strongly recommended!"

Pros: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Cons: "Not applicable"

Pros: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Cons: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."

Pros: "Clean and neat aircraft with nice crew"
Cons: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"

Cons: "One Toilet for a full plane with 150 passengers...."

Cons: "At least a complimentary glass of water or juice in Economy."

Pros: "Arrival in time"
Cons: "Compartment for hand luggage was full, no space"

Cons: "No information was avSo pick a couple up listen to this device again also right now dictation right now"

Pros: "Very nice plane and we left on time and the flight was very smooth."

Cons: "no food or water in economy - for a 5 hour flight."

Pros: "Food offered on flight even though short trip"
Cons: "Was delayed so being on time"

Pros: "flight crew was amazing."
Cons: "Boarding was poorly handled by airport staff"

Pros: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Cons: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"

Cons: "Horrible customer support"

Pros: "It was a fairly ordinary flight"
Cons: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"

Cons: "Ок"

Pros: "Efficient boarding and disembarking."
Cons: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"

Cons: "Short flight and unmemorable (that's a good thing)"

Pros: "Crew were efficient and friendly."
Cons: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."

Pros: "Instructions for connected flights at airpotr were clear"
Cons: "Connection time 10 minutes instead of planned 30"

Cons: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."

Pros: "Modern airplane"
Cons: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"

Pros: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Cons: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"

Pros: "Nothing."
Cons: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."

Pros: "Good service, good connection in Riga! Perfectly on time!"

Pros: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."

Pros: "Easy for my friend and I"

Cons: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."

Cons: "See above."

Cons: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"

Cons: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."

Cons: "I needed to cancel the flight a month before, and I got no refund"

Pros: "Professional appearance"
Cons: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."

Pros: "good"
Cons: "good"

Cons: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"

Pros: "It got me from point A to point B."
Cons: "Seat was uncomfortable and next to an odorous toilet."

Cons: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."

Cons: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."

Pros: "I was surprised by the professionalism of air Baltic employees. They dressed well."

Pros: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Cons: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."

Pros: "Flight was on time which was surprising given a late snow storm in Tallinn."
Cons: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"

Cons: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"

Pros: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Cons: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."

Cons: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."

Pros: "Efficient"
Cons: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"

Pros: "Very efficient, quick"

Cons: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"

Pros: "Clean and modern airport in Riga Baggage well handled on connection"

Cons: "Boarding tool a lot of time. We departed late"

Cons: "Uncomfortable, cramped."

Pros: "All good"

Pros: "Boarding, comfort"
Cons: "SAS didn't let me check in my flight to final distinction, so I had a problem."