6.0
Not advertised that the cars are about a 10-15 minute drive away with a shuttle that only foes a pickup approximately every 30 minutes. We did not get to our car until 51 minutes after getting to the agency office. The office itself has one broken chair and one functioning chair, so expect to stand for some time! Everything was explained well, though the car we got was a little but of a downgrade and the check out agent was hesitant to mark down scratches on the car. Returning the car took time as well as the agents don’t have a clear line and prioritize people departing over returning. I am disappointed that this company also rents Chinese cars. Would use this business again if I had a lot of time to spare and the price was lower than their competitors.Reviewed 14 Aug 2026
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6.0
Make the pickup of the hire car quicker. I was stood in a queue for over an hour. Make sure the car is clean. The rental car had food crumbs everywhereReviewed 13 Aug 2026
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10.0
Excellence all round - such great service at pick up and drop offReviewed 9 Aug 2026
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8.0
At first was given a polo wolks, was a very poor car. asked for another car and they didnt have. Magic, ended up with an A1 audi 2026. Car was fantastic but unfortunate that I hate to push hard to change the carReviewed 8 Aug 2026
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2.0
I was forced into a scam at the Europcar Quito Airport counter. Upon arrival, Europcar refused to honor my prepaid voucher. The counter agent explicitly stated that the rate was a special price that did not cover the minimum requirements to take the car. They refused to release the vehicle unless I paid an extra $589.03 for mandatory local liability insurance and coverages, despite my credit card covering collision and liability. Stranded at the airport with no alternative, I was forced under duress to pay the additional $589.03 just to get the keys for a vehicle I had already paid for. Withholding a prepaid rental to force customers into paying double at the counter is extortion and a total breach of contract. Kayak is actively routing customers to rental providers that engage in predatory practices and refuse to honor prepaid bookings. I have already initiated a credit card dispute and demand a full refund for the forced charges.Reviewed 6 Aug 2026
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2.0
Terrible experience with Europcar Italy. Car broke down with a serious gearbox fault — unsafe to drive — and we were stranded with my family for over 4 hours waiting for a replacement. When I complained, customer service falsely claimed it was just an “air conditioning issue,” despite my video evidence proving otherwise, and refused to compensate for the time lost. They also buried a €39.68 “Family Pack” charge in the paperwork without ever explaining what it was, then refused to remove it. A wrongly applied fuel charge was only refunded after I provided my own proof. Dishonest, unhelpful, and not worth the risk. Avoid.Reviewed 4 Aug 2026
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10.0
The pick up and drop off experience were incredibly smooth. The staff was friendly and helpfulReviewed 4 Aug 2026
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8.0
Brand new car and we were the first one to drive. The staff are friendly and helpful.Reviewed 4 Aug 2026
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2.0
The car was great and there were no problems as far a quality. However, the pick up process was not good. I purchased the insurance through the website when the reservation was done. When I got to the counter they informed me that I had two options. Buy the insurance that they had, even though I had already purchased insurance, or have an $18,000.00 Hold on my credit card. Of course because of the amount and it being a foreign transaction, my credit card thought it was fraud and the hold could not be placed. I was forced to buy the second insurance. On top of everything, I rented the car for 4 days and they only had cars that had Pico Y placa on one of those days. So it could not be used in town for one of the days. I would not rent from them again. The insurance process is very shady.Reviewed 3 Aug 2026
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2.0
The agent Lady did not honor the booked price. Also instead of SUV, she gave me Sedan in double price. not a good experience.Reviewed 31 Jul 2026
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10.0
Great. Everything was easy. Thankfully I had no incidents driving or on the streets so I can't provide feedback on how they would have responded.Reviewed 30 Jul 2026
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2.0
My reservation was supposed to have free cancellation up to 48 hours in advance. I was never able to cancel it. I had to undergo heart surgery that prevented me from traveling. I spoke with Europcar and they told me they couldn't cancel it because it was made through Kayak. The reservation number was 26705658. They charged me for a service they didn't provide. A disaster.Reviewed 30 Jul 2026
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