Recent reviews
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- Negative
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9.7
Great service!!!! Everyone went out of their way to help! I went with my husband and loved it so much, that I am already searching for another booking with the entire family SOON!!!!
review from KAYAK -
8.0
The views no matter were you were within the real state. Room was excellent. Palomino Island was outstanding, beautiful and majestic. Jet ski and horseback riding a great amenities during the stay. Parking is a nightmare for visitors driving there on their own. Parking lighting may be even considered dangerous for first timers. Reported an incident at the front desk and told me that the concierge would take care of it in the morning, not even a call. Three days later I reminded them about the issue and nothing. At check out, I reminded them for the third time and the lady took care of it in seconds. Service is a 3/5.
review from KAYAK -
6.2
Definitely need some updates. Palomino island is very nice
review from KAYAK -
7.7
Grounds Dated palomino beach area. Mildew smell in elevator
review from KAYAK -
4.8
The location was great, the views were great and palomino island was pretty cool. everything was overpriced and low quality. Let me clairfy: 1. Ate at two of the resort restaurants and paid 200 bucks for frozen fish while we were right on the Caribbean. 2. The resort itself was not well maintained (closed/vacant buildings, closed/vacant pathways, aging ferries etc.) 3. The "convenience" store which sold various groceries was comically overpriced. 25 bucks for a bottle of 5 dollar yellowtail, come on. I ended up driving 5 minutes to the local CVS and spending 5 bucks on a six pack. 4. Valet took at least 30 minutes to get your car. 5. Weird credit card/prepaid room charge of 100 dollars/night that we probably wouldn't have spent had we not had the money prepaid. 6. Drinks were weak and expensive 7. Staff was marginal at best w/ the exception of the bell boys. 8. Coqui water park is 20 bucks/person for 2-3 water slides 9. The only reason to stay on the resort is because it was so difficult to get off the resort. (from our room we had to get on the fenicular (sp?), walk a mile, get on an elevator, and walk another mile, then wait for 30 min for the valet to maybe get our car. 10. The fenicular (sp?) had a security guard inside whose presence was unnecessary. Being situated in the middle of the track, half the time we had to get on going in the wrong direction to go to where we wanted AND there was no way to just walk/take the stairs from the marina to the main resort area that we could find. 11. Free hotel wifi was nonfunctional. The list goes on, but to summarize, overall the resort had a thin veneer of luxury which was quickly unmasked by simply walking through the campus. I will not recommend anybody stays here longer than the day that is required to check out palomino and palominito islands and furthermore believe that this should be demoted to a 2 or 3 star resort as it doesn't come close to any 4 star resorts I have been to in the world.
review from KAYAK -
10.0
El parque acuático para los ninos fabuloso y yo lo disfrute también la excursión a Palominito en Jet sky fabuloso
review from KAYAK -
7.7
Palomino island, water park, pools Many hidden fees including $22 to park daily, $37 miscellaneous resort fee (not disclosed upfront), limited foods options especially with kids
review from KAYAK -
10.0
Very nice.
review from KAYAK
-
9.7
Great service!!!! Everyone went out of their way to help! I went with my husband and loved it so much, that I am already searching for another booking with the entire family SOON!!!!
review from KAYAK -
8.0
The views no matter were you were within the real state. Room was excellent. Palomino Island was outstanding, beautiful and majestic. Jet ski and horseback riding a great amenities during the stay. Parking is a nightmare for visitors driving there on their own. Parking lighting may be even considered dangerous for first timers. Reported an incident at the front desk and told me that the concierge would take care of it in the morning, not even a call. Three days later I reminded them about the issue and nothing. At check out, I reminded them for the third time and the lady took care of it in seconds. Service is a 3/5.
review from KAYAK -
10.0
El parque acuático para los ninos fabuloso y yo lo disfrute también la excursión a Palominito en Jet sky fabuloso
review from KAYAK -
10.0
Very nice.
review from KAYAK
-
6.2
Definitely need some updates. Palomino island is very nice
review from KAYAK -
4.8
The location was great, the views were great and palomino island was pretty cool. everything was overpriced and low quality. Let me clairfy: 1. Ate at two of the resort restaurants and paid 200 bucks for frozen fish while we were right on the Caribbean. 2. The resort itself was not well maintained (closed/vacant buildings, closed/vacant pathways, aging ferries etc.) 3. The "convenience" store which sold various groceries was comically overpriced. 25 bucks for a bottle of 5 dollar yellowtail, come on. I ended up driving 5 minutes to the local CVS and spending 5 bucks on a six pack. 4. Valet took at least 30 minutes to get your car. 5. Weird credit card/prepaid room charge of 100 dollars/night that we probably wouldn't have spent had we not had the money prepaid. 6. Drinks were weak and expensive 7. Staff was marginal at best w/ the exception of the bell boys. 8. Coqui water park is 20 bucks/person for 2-3 water slides 9. The only reason to stay on the resort is because it was so difficult to get off the resort. (from our room we had to get on the fenicular (sp?), walk a mile, get on an elevator, and walk another mile, then wait for 30 min for the valet to maybe get our car. 10. The fenicular (sp?) had a security guard inside whose presence was unnecessary. Being situated in the middle of the track, half the time we had to get on going in the wrong direction to go to where we wanted AND there was no way to just walk/take the stairs from the marina to the main resort area that we could find. 11. Free hotel wifi was nonfunctional. The list goes on, but to summarize, overall the resort had a thin veneer of luxury which was quickly unmasked by simply walking through the campus. I will not recommend anybody stays here longer than the day that is required to check out palomino and palominito islands and furthermore believe that this should be demoted to a 2 or 3 star resort as it doesn't come close to any 4 star resorts I have been to in the world.
review from KAYAK
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