City Hotel West

3 stars
2.4
Poor
based on 1319 reviews
1,319 reviews
Moselstr. 35, 60329 Frankfurt am Main, Hesse, Germany
Moselstr. 35, Frankfurt am Main, Hesse
+49 69 2562 2662
Wed 5/8
-
Thu 6/8
2 guests, 1 room
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Latest deals for City Hotel West

Wed 5/8
-
Thu 6/8
Standard Room, bed type unknown
No inclusions
Double room, bed type unknown
No inclusions
Double room, bed type unknown
No inclusions
Double room, bed type unknown
No inclusions
Standard Room, bed type unknown
No inclusions
Double room, 1 double bed
No inclusions
Classic room, bed type unknown
No inclusions
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*Total includes estimated local taxes & fees payable on check out.
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Amenities at City Hotel West

  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Internet
  • Parking

Basics

  • Free Wi-Fi
  • Mobile hotspot device
  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Heating
  • Adapter
  • Body soap
  • Dustbins
  • Conditioner

Services and conveniences

  • ATM on-site
  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Room service
  • Tour desk
  • Express check-out
  • Bottle of water
  • Private check-in/check-out
  • 24-hour front desk

Accessibility and suitability

  • Non-smoking rooms available
  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Lift
  • Hypoallergenic pillow
  • Allergy-free room
  • Non-feather pillow
  • Designated smoking area
  • Private entrance

Dining

  • Electric kettle
  • Grocery deliveries
  • Minibar
  • Bar/Lounge
  • Breakfast in the room
  • Refrigerator
  • Food can be delivered to guest accommodation
  • Vending machine (drinks)
  • Dining area

General

  • Family rooms
  • Seating area
  • Interconnected room(s) available
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • Tile/marble floor
  • Storage available

Bathroom

  • Shower
  • Hairdryer
  • Toilet
  • Toilet paper
  • Toothbrush
  • Private bathroom

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Trouser press
  • Drying rack for clothing

Health and safety

  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Safe

Bedroom

  • Feather pillow
  • Socket near the bed
  • Cleaning products
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Parking and transportation

  • Parking
  • Street parking

Workspace

  • Fax/photocopying
  • Desk

Family friendly

  • Cribs available

Reviews of City Hotel West

2.4
Poor
1319 verified ratings
Wonderful
117
Very good
72
Good
168
Okay
98
Fair
203
Mediocre
117
Poor
544

Summary of reviews

Guests say
Most guests were highly dissatisfied with their stay, citing severe cleanliness issues, safety concerns, and a mismatch between the advertised and actual conditions. Many reviews mention dirty rooms, pests, unpleasant odors, and a generally unsafe environment, especially for solo travelers and families. However, a few guests appreciated the central location near the train station, and some found the beds comfortable and the rooms spacious. Service was mixed, with some positive mentions but also complaints about unhelpful staff and slow responses.
AI-generated from customer reviews
Location7.5 out of 10
Service3 out of 10
Safety1 out of 10
Cleanliness0 out of 10
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Location

Moselstr. 35, 60329 Frankfurt am Main, Hesse

What's nearby

  • Westendstrasse 1354 yd
  • European Central Bank0.4 mi
  • Oper Frankfurt0.4 mi
  • Deutsche Bank0.4 mi
  • Jüdisches Museum Frankfurt0.4 mi
  • Alte Oper0.6 mi
  • Hammering Man0.7 mi
  • Hauptwache0.7 mi
  • St Paul's Church0.7 mi
  • Börse Frankfurt0.7 mi
  • Zeil0.7 mi
  • Römer0.7 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at City Hotel West

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at City Hotel West

  • How long should you stay at City Hotel West? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at City Hotel West

  • Where is City Hotel West located?

    City Hotel West is located at Moselstr. 35 in Bahnhofsviertel, 0.7 miles from the centre of Frankfurt am Main. Westendstrasse 1 is the closest landmark to City Hotel West.

  • When is check-in time and check-out time at City Hotel West?

    Check-in time is 15:00 and check-out time is 11:00 at City Hotel West.

  • Does City Hotel West offer free Wi-Fi?

    Yes, City Hotel West offers free Wi-Fi.

  • How far is City Hotel West from the airport?

    City Hotel West is 6.8 miles from Frankfurt am Main. City Hotel West is 44.4 miles from Mannheim City.

  • How does KAYAK find such great City Hotel West hotel deals?

    KAYAK scours the web for all room deals available at City Hotel West in Frankfurt am Main and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at City Hotel West and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for City Hotel West.

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4-star hotel
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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

3.7
0.7 mi
Frankfurt am Main
6.8 mi

Everything you need to know for your stay in Frankfurt am Main