Overview

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River Terrace Resort & Convention Center

240 River Road, Gatlinburg, TN 37738, United States
+1 865 436 5161

£61+

Overall guest ratings

7.4/10 Good
Based on 2,784 reviews

Review highlights

  • 8.7
  • 8.4
  • 5.0
  • 4.8

Nearby

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    About

    River Terrace Resort and Convention Center offers guests comfortable accommodations in the heart of downtown Gatlinburg- all within minutes of Great Smoky Mountains National Park- as well as Dollywood theme park. Easy walking access to the main street in Gatlinburg- Free trolley service to Wild Bear Falls Indoor Waterpark separate entrance fee applies- resort is family and pet friendly pet fees apply- Free Wi-Fi- Two heated outdoor pools- Business Center- Drafts Sports Bar and Grill.

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Outdoor pool
    • Skiing
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Laundry service
    • Fitness centre
    • Laundry facilities
    • Express check out
    • Air-conditioned
    • Free parking
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.4 Good
    Based on 2,784 reviews
    • 8.7 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      9.8 "98% liked the proximity to shopping."
      9.2 "Easily accessible by car, said 92%."
      7.5 "75% thought parking was inexpensive."
    • 8.4 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.3 "Housekeeping was great, according to 83%."
      9.2 "Lovely bar service, according to 92%."
    • 5.6 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      5.5 "55% thought the cleanliness of the hotel was average."
    • 5.4 "Breakfast is mediocre."
    • 5.1 "Average comfort."
    • 5.0 "Rooms are ok."
      3.8 "62% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      1.2 "For 88%, the rooms looked old."
      2.8 "72% complained about the bathroom."
      3.1 "69% found problems with the furniture."
      2.7 "73% thought the tv was sub-standard."
      1.9 "Air conditioning was criticized by 81%."
      3.6 "64% said the bathroom was dirty."
      3.4 "66% had problems with the shower."
      2.2 "78% were unsatisfied with the kitchenette."
      1.1 "89% criticized the small bathroom."
      4.7 "53% were disappointed with the minibar."
    • 4.8 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
      1.4 "86% thought the facilities needed updating."
      3.1 "69% complained about the elevator."
      3.5 "65% found the grounds unpleasant."
      2.4 "76% didn't like the architecture."
      4.2 "58% were unhappy with the handicap accessible facilities."
    • 3.5 "Pool is below average."
      1.8 "Dirty pool, said 82%."
    • 2.1 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
      3.1 "69% didn't like the unstylish hotel."
      2.0 "80% criticized the plain hotel."
    • 1.4 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    Based on 1,726 reviews
    • 8.9 "Location is great."
      9.5 "95% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 8.6 "Great service."
      8.5 "85% found the staff to be very friendly."
      8.1 "Housekeeping was great, according to 81%."
    • 6.1 "Average value."
    • 5.7 "Food is average."
    • 5.4 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      3.3 "67% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      0.9 "For 91%, the rooms looked old."
      2.7 "73% complained about the bathroom."
      2.9 "71% found problems with the furniture."
      1.7 "Air conditioning was criticized by 83%."
      2.8 "72% thought the tv was sub-standard."
      3.6 "64% said the bathroom was dirty."
      3.1 "69% had problems with the shower."
      2.2 "78% were unsatisfied with the kitchenette."
      4.7 "53% were disappointed with the minibar."
      1.0 "90% criticized the small bathroom."
    • 4.7 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      1.4 "86% thought the facilities needed updating."
      3.1 "69% complained about the elevator."
      2.1 "79% didn't like the architecture."
      3.6 "64% found the grounds unpleasant."
    • 4.5 "Not very comfortable."
      3.3 "67% didn't like the uncomfortable beds."
      3.9 "61% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
      1.0 "90% criticized the small bathroom."
    • 3.2 "Horrible pool."
      1.8 "Dirty pool, said 82%."
    • 1.6 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
      3.0 "70% didn't like the unstylish hotel."
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    Overall rating

    7.3 Good
    Based on 1,002 reviews
    • 9.1 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.7 "97% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.7 "97% liked the proximity to shopping."
    • 8.4 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.6 "Housekeeping was great, according to 86%."
    • 5.7 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      5.6 "56% thought the cleanliness of the hotel was average."
    • 5.5 "Food is average."
    • 5.1 "Average comfort."
    • 4.9 "Breakfast is below average."
    • 4.7 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      3.3 "67% found the grounds unpleasant."
      3.3 "67% complained about the elevator."
      1.4 "86% thought the facilities needed updating."
    • 4.7 "Rooms are not good."
      3.7 "63% didn't like the uncomfortable beds."
      1.1 "89% thought they were poorly maintained."
      2.7 "73% complained about the bathroom."
      1.3 "For 87%, the rooms looked old."
      3.2 "68% found problems with the furniture."
      2.6 "74% thought the tv was sub-standard."
      3.4 "66% said the bathroom was dirty."
      3.2 "68% had problems with the shower."
      1.1 "89% criticized the small bathroom."
      2.4 "76% were unsatisfied with the kitchenette."
      2.0 "Air conditioning was criticized by 80%."
    • 3.3 "Pool is below average."
      2.0 "Dirty pool, said 80%."
    • 2.2 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
      3.2 "68% didn't like the unstylish hotel."
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    Overall rating

    7.7 Good
    Based on 55 reviews
    • 8.7 "Location is great."
    • 7.8 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 5.3 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 5.2 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
    • 4.8 "Not very comfortable."
    • 4.6 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
    • 2.3 "Horrible vibe."
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