The service wasn't great, and the rooms were old and unkempt. There was a large crack in the shower pan and a thick covering of dust on the vent in the bathroom.
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Amenities at Home2 Suites by Hilton Rochester Henrietta
- Indoor pool
- Fitness centre
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Reviews of Home2 Suites by Hilton Rochester Henrietta
7.8
Good
545 verified ratings
Wonderful
260
Very good
80
Good
62
Okay
24
Fair
34
Mediocre
26
Poor
59
Summary of reviews
Guests say
Guests consistently praised the hotel’s convenient location, friendly and helpful staff, and the cleanliness and spaciousness of the rooms. Many found the rooms comfortable and appreciated amenities like the pool and breakfast. However, some guests reported issues such as noise from other guests, occasional housekeeping lapses, and breakfast items running out or being of mediocre quality. A few also mentioned problems with room readiness, Wi-Fi, and minor maintenance issues. Overall, the positives outweighed the negatives, especially for families and those valuing good service and location.AI-generated from customer reviews
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Score by provider
8.2 out of 10
457 reviews
6.4 out of 10
37 reviews
8 out of 10
8 reviews
7.1 out of 10
3 reviews
All reviews
Pros (+) Good location and friendly staff
Cons (-) Cleanliness was a huge issue in both rooms we got. Ultimately ended up checking out early because of the condition of the rooms.
Pros (+) The staff was very warm and welcoming!
Location
999 Jefferson Road, Rochester, NY 14623
What's nearby
- University of Rochester3 mi
- Highland Park3.1 mi
- House at 235-237 Reynolds Street3.9 mi
- Strong National Museum of Play4.6 mi
- Blue Cross Arena4.6 mi
- Edward E. Boynton House4.6 mi
- Susan B. Anthony House4.6 mi
- Rochester Zen Center4.7 mi
- Rochester Museum & Science Center4.7 mi
- Main Street Bridge4.8 mi
- Hyatt Regency Rochester4.8 mi
- First Federal Plaza4.8 mi
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Home2 Suites by Hilton Rochester Henrietta
Which month has the cheapest rates at Home2 Suites by Hilton Rochester Henrietta?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Home2 Suites by Hilton Rochester Henrietta is February, with an average nightly rate of £103. The most expensive month is October at £161 per night.
What is the cheapest day to book Home2 Suites by Hilton Rochester Henrietta?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Home2 Suites by Hilton Rochester Henrietta is Sunday, with an average nightly rate of £92. The most expensive day is Monday at £205 per night.
How far in advance should you book Home2 Suites by Hilton Rochester Henrietta?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Home2 Suites by Hilton Rochester Henrietta, book around 7 weeks in advance. This could save you approximately 46% compared to booking last minute.
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FAQs when booking at Home2 Suites by Hilton Rochester Henrietta
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Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
4.7 mi | Greater Rochester Intl | 3.8 mi |