|"Amazing staff so kind and attentive"||(in 42 reviews)|
|""Quiet, clean, spacious rooms.""||(in 39 reviews)|
|"Nice hotel very clean."||(in 21 reviews)|
|"Room was unkempt and unclean."||(in 20 reviews)|
|""However, the service was very poor.""||(in 8 reviews)|
|"Had to call front desk to shutoff."||(in 3 reviews)|
|king room||in 105 reviews|
|room was not ready||in 87 reviews|
|staff very friendly||in 85 reviews|
|nice hotel||in 50 reviews|
|pool and hot tub||in 49 reviews|
|great location||in 40 reviews|
|room service||in 36 reviews|
|night stay||in 31 reviews|
|front desk||in 26 reviews|
|double beds||in 21 reviews|
|restaurant and bar||in 21 reviews|
|great view||in 16 reviews|
|good spa||in 14 reviews|
|starbucks||in 9 reviews|
|wi fi||in 8 reviews|
|every time||in 6 reviews|
|octagon||in 5 reviews|
|conference i was attending||in 3 reviews|
|reverse the charge||in 3 reviews|
Rooms, pool and staff
I understand Covid issue with food services but maybe grab and good breakfast items such as muffins or bagels etc. The Starbucks was over run. They did great but overwhelmed.
Worst Marriot ever
The location is nice.
I guess any place can have problems but the staff is generally helpful. Not here. Not only did they not care but they wouldn’t suggest how to fix it. You had to tell them and they would reluctantly oblige. The facility is being renovated (though that’s not obvious) and I guess the staff just doesn’t care or it is being run unsupervised. If it wasn’t a high end resort it would make sense but for the money it horrible.
Attached to the Red Door Spa. Fabulous.
Dated design, rooms and bathrooms are pure function but not pretty or innovative.
Very poor restaurant and management
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices?
we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Staff was super awesome
Staff was amazing
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again.
Good breakfast, friendly staff, convenient location to casinos and RI beaches
The Mystic Marriott Hotel and Spa is a large and luxurious hotel that underwent a recent renovation. Located in Groton, CT, the property is a quality choice for travelers who are on business, coming into town for a conference, or those who are traveling for pleasure. The hotel has a fantastic location that puts guests close to all of the places they might need to visit. English, French, and German are spoken at the property.
The hotel has 285 rooms for guests, all of which have a host of quality amenities. Some of the features in the rooms include wired and wireless Internet, flat-screen TVs with satellite channels, pillowtop beds, air conditioning, coffeemakers, and more. Refrigerators are available, as well.
The Mystic Marriott Hotel and Spa offers up a range of property amenities for the guests to enjoy. The spa has plenty of interesting treatments for the guests, such as body scrubs, body wraps, facials, massages, a steam room, and more. The hotel also has breakfast available for the guests for a surcharge. A Starbucks is available on-site, as is the Octagon Steakhouse. Guests will also find fitness facilities, an indoor pool, a business center, and more at the hotel.
Those who are staying at the property will be just a short drive from places to visit like the Mystic Aquarium & Institute for Exploration and the Mystic Seaport. They could drive to Fort Griswold Battlefield State Park and other locales, as well. Some places to dine nearby include Mystic Pizza, Paul’s Pasta Shop, and S&P Oyster House.
based on 362 reviews
Policies vary by room type and provider.
Guests with existing Mystic Marriott Hotel & Spa reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Mystic Marriott Hotel & Spa for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Mystic Marriott Hotel & Spa is located at 625 North Road, 2.9 miles from the centre of Groton. Elizabeth Arden Red Door Spa is the closest landmark to Mystic Marriott Hotel & Spa.
Check-in time is 16:00 and check-out time is 11:00 at Mystic Marriott Hotel & Spa.
Yes, Mystic Marriott Hotel & Spa offers free Wi-Fi.
Yes, Mystic Marriott Hotel & Spa offers free parking.
No, Mystic Marriott Hotel & Spa does not offer free airport shuttle service.
Mystic Marriott Hotel & Spa is 26.9 miles from Block Island. Mystic Marriott Hotel & Spa is 38.7 miles from Quahog.
No, pets are not allowed at Mystic Marriott Hotel & Spa.
Yes, Mystic Marriott Hotel & Spa has a pool on-site.
Mystic Marriott Hotel & Spa has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.