Sheraton Skyline Hotel London Heathrow

Best Food

The very friendly and apologetic staff Air con did not work. The room temperature all night was 27 degrees. In the morning there was no hot water. One of the boilers had broken. The plug for the kettle did not match the electric socket. The hairdryer is tied to the desk so not able to dry cold wet hair in bathroom. Thd bed was bouncy and pillows unsupportive. We used rolled up bath towels. Overall a dreadful night before a 24 hr flight to Sydney. Surely the Sheraton group has the resources to upgrade this hotel?

The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).

Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out

Nice pool