Overview

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Castello City Hotel
Best Terrace

62 Martyron 1, Avenue, Heraklion 713 04, Greece
+30 281 025 1212

£33+

Overall guest ratings

8.4/10 Excellent
Based on 1,944 reviews

Review highlights

  • 9.4
  • 9.3
  • 6.9
  • 6.2

Good to know

  • Accessible parking
  • Near city centre

Nearby

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    About

    Castello City Hotel is the ideal choice for the visitor to the city of Heraklion.

    Designed to meet the highest expectations of its select clientele, both professional and recreational, it offers an elegant ambiance, high-class service, and stylish accommodation.

    The hotel is open throughout the year, has easy access to and from the airport and port, and is conveniently located close to the commercial and historic centres of the city.

    Whatever your reason for visiting our ancient city, you will find a warm welcome, high-class facilities, and outstanding service at Castello City Hotel.

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    Castello City Hotel

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.4 Excellent
    Based on 1,944 reviews
    • 9.4 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
      10.0 "100% thought it was a great value."
    • 9.3 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      9.4 "94% found the restaurant service to be one of the best."
    • 8.5 "Location is great."
      8.4 "City centre within easy reach, said 84%."
      8.3 "Great parking, according to 83%."
      9.8 "98% thought parking was inexpensive."
      9.7 "Near to public transport, according to 97%."
      8.2 "82% liked the proximity to sightseeing."
      7.5 "Good access to the airport, said 75%."
      7.8 "78% liked the proximity to shopping."
    • 8.0 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 6.9 "Average amenities."
      6.0 "60% considered the lobby entrance to be so-so."
    • 6.2 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
      5.9 "Only 59% said rooms were clean enough."
      5.6 "Only 56% said the rooms were modern."
      5.7 "Only 57% found the balcony ok."
      5.5 "Only 55% thought the air conditioning was adequate."
      6.3 "For only 63%, the tv was ok."
    • 4.7 "Not very comfortable."
      4.7 "53% said rooms were small."
      4.0 "60% thought it was too noisy."
      2.8 "72% criticized the small bathroom."
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    Overall rating

    8.4 Excellent
    Based on 1,360 reviews
    • 9.6 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.3 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      9.3 "93% found the restaurant service to be one of the best."
    • 8.4 "Location is great."
      8.3 "City centre within easy reach, said 83%."
      8.3 "Great parking, according to 83%."
      9.9 "99% thought parking was inexpensive."
      9.8 "Near to public transport, according to 98%."
      8.1 "81% liked the proximity to sightseeing."
    • 7.9 "Internet works."
      7.7 "77% said the wifi quality was great."
    • 6.3 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      5.3 "Beds were acceptable for 53%."
      5.9 "Only 59% said rooms were clean enough."
      5.6 "Only 56% said the rooms were modern."
      6.2 "Only 62% found the balcony ok."
    • 4.6 "Not very comfortable."
      5.0 "Only 50% said rooms were big enough."
      3.8 "62% thought it was too noisy."
      2.7 "73% criticized the small bathroom."
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    Overall rating

    8.2 Excellent
    Based on 291 reviews
    • 9.2 "Excellent breakfast."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
    • 8.3 "Location is great."
      7.9 "Great parking, according to 79%."
      8.5 "City centre within easy reach, said 85%."
      9.6 "96% thought parking was inexpensive."
      9.8 "Near to public transport, according to 98%."
    • 6.2 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.1 "Only 51% said the rooms were modern."
    • 4.0 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      3.7 "63% thought it was too noisy."
      4.7 "53% said rooms were small."

    Overall rating

    8.5 Excellent
    Based on 291 reviews
    • 9.4 "Excellent breakfast."
    • 9.3 "Excellent value."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.7 "Location is great."
      8.6 "City centre within easy reach, said 86%."
      9.6 "Near to public transport, according to 96%."
      8.4 "Great parking, according to 84%."
    • 8.3 "Very good internet connection."
      8.1 "81% said the wifi quality was great."
    • 6.2 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.9 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
    • 4.4 "Not very comfortable."
      4.2 "58% said rooms were small."
      4.0 "60% thought it was too noisy."
      2.6 "74% criticized the small bathroom."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Accessible parking"
    "Near city centre"
    data provided by TrustYou

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