Pros: "The crew was wonderful. The food was excellent.the seats was comfortable."
Cons: "The whole boarding process was lengthy and totally unnecessary with the extra steps"
Cons: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Pros: "Fast boarding, on time, movies."
Cons: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Pros: "It was ok flight. Normal economy class flight. Nothing much to talk about"
Cons: "Emirates Airlines need to really pay attention to the kind of people they hire. A lot of times you will run into nice people in their counters and desks, until you run into a massive a$$hole. In this airline it is very common to find quite a few individuals that need re-training and re-education on how to deal with customers."
Pros: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Cons: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Pros: "on time departures,kochi airport is great ,overall a nice trip"
Cons: "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
Cons: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Pros: "Tv and kids movies , crew were nice"
Cons: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Pros: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Cons: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."
Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Cons: "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Cons: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Pros: "Flight crew was on top of things. Flight was smooth and ontime."
Cons: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Pros: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Cons: "Cost of extra bag. Also size limit for overhead carryon"
Cons: "You could have had my luggage arrive. Now I don’t know where it is"
Pros: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Cons: "See above."
Pros: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."
Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Short flight. They served drinks and food, but the flight was full and had to put my hand luggage under the seat.
Pros: "Price, availability of their ticket and they deliver a good product and the flight was on time. Excellent crew"
Cons: "Overall this trip was a very good experience. I love Aegean and use them as much I can"
Pros: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Cons: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Cons: "They were very strict with the weight. Everything else was perfect"
Pros: "The crew was very nice and helpful, the plane left on time and landed on time"
Cons: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."
Cons: "The plane was delayed but having a hot meal was A nice surprise."
Pros: "Pilot kept us well informed."
Cons: "Flight attendants were rude and impatient with anyone not speaking greek."
Pros: "The crew was nice, friendly and helpful."
Cons: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Pros: "Nothing"
Cons: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
There were a number of passengers scheduled to transfer to the flight from Vienna to Warsaw. None of them made it because the crew failed to assist them in getting to the gate for the Warsaw bound flight in time. It could have been done very easily with proper assistance.
Overall pleasant flight . The lunch was exceptional! Delicious chicken curry with perfect rice and amazing chocolate (Sacher torte) for desert. I have not eaten such a good airplane meal in a very, very long time.
Pros: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Cons: "Movies available weren't to my taste, which isn't of great importance anyway."
Pros: "Friendly crew"
Cons: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Pros: "Entertainment players"
Cons: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Pros: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Cons: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Cons: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Cons: "Connecting flight tolerance and easy upgrade from one class to another."
Pros: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Cons: "Seat wasn't the best, quite hard on the middle back."
Due to arriving late and lost baggage wie missed our next flight.
Good food but flight was late and I missed my connecting flight.
Great crew No entertainment as very short flight and not necessary so no problem I slept so don’t know if there was food or not but there normally is
Need better food. The leg space between seats were small.
I was flying with 2 older children and would appreciate if we had window row sits ,and not be seated near screeming toddlers. Sandwich was terrible.
I will never fly with them again. Boarding experience was awful, food was awful, entertainment system did not work throughout the whole flight, the people in the airport were terrible especially in security
I stood in line in Frankfurt for one and a half hours to get boarding pass and check bag, couldn’t get the boarding pass online ahead of time. Stood in line for 45 minutes to get through passport control, and 20 minutes for security. On board they said they were on time but we waited an hour to leave. The crew fed us rather promptly but then waited another 6 hours to give us a sandwich before landing. No trash was gathered throughout the flight.
Pros: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."
Pros: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Cons: "Don’t sell an unrealistic connection time"
Cons: "Just the entertainment. Movies could be slightly better not a critic just a suggestion"