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I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Room was clean and comfortable. Staff were great. Good job
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Bed and room
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Great service. Breakfast buffet was excellent. Room was nice.
Thanks for the great deal
Electronic check in/out. Use of smart phone to unlock room door.
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Very high value Next time we stay in Washington, we will look for a place close to metro
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
The beds were very comfortable! The executive lounge was nice but should have been available more hours. The shuttle to the airport was convenient. There were no fridges in the rooms which was very inconvenient. The room service menu was very limited. Almost no vegetarian options. And breakfast should be available all day. There was a huge middle school group that refused to share the pool with any other guests all night. Very rude!
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
Nice clean and modern
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Huge rooms. Very comfortable. Decent hotel style breakfast Great location for the airport but not the best location for visiting the area.
Customer service. International guests have hard time coping with U.S culture.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
Great hotel . great staff.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
Sad to notice that No brealfast included
everything The fire alarm
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
Amazing breakfast and clean rooms.
Room was clean and close to airport. Check--in took forever. Clerk forgot to include room number on card. Assigned us a handicapped room for no apparent reason. Clerk only giggled when told of these errors
The hotel employees were awesome. Maybe upgrade the carpets.
Very professional and friendly staff!
We had a late check in and the staff was awesome! They had our room ready. We were stuck on a plane all day and ended up eating at the restaurant- food was great and it was reasonably priced. Room was clean and awesome shower/bathroom amenities. Would stay there again! Also don't forget free airport shuttle
The phone didn't work, there was only one towel and two of us. We tried to get an extra towel twice with no delivery until the next day well after having left for the day. Staff were nice but seemed short handed.
Great staff, went above and beyond my expectations The restaurant didn't serve lunch
Overall it was a good choice for the money. Disappointed that they did not provide free internet. Travelers come to expect this in a fine hotel. The pool hours were inconvenient and not geared to young families. This was partially made up by having the Hilton Garden pool next door available. It was also disappointing to have the Jacuzzi not functioning.
Some staff memebers were really kind. I did an early check in and the desk agent were really kind. The room was really clean and comfortable. The food was great. It was a peaceful stay. Thank You! I paid for the Full Breakfast, for Wifi and Club Lounge offer and when I was enjoying my breakfast the waitress came to me with almost a $32.00 bill. I had to explain her and the desk agent over and over again that it was inclueded and had to show my confirmation email. They said they dont accept does confirmation emails and had to talk to the manager so they can fix it. It was an awkward experience for me and my guest. But overall everything else was excelent. Just some employees that gave us a hard time. Perhaps next time I would go to another hotel that doesnt have that kind of employees with negative and disrespectful attitude. Also the club was closed and we didn't know until we got there. We had to make other last minute plans because of that. They did try to make it up to us but never got my appetizer voucher they told me they will give me instead.
Very comfortable and clean. All other hotels I have stayed in had access for free. I will not stay at this hotel again. The pool and hot tub opens at 5 pm. I was there for leisure, and i would have liked to use the pool and hot tub during the day. I will not stay at this hotel gain.
Stuff is very lude very not nice three star hotel but I think is no star hotel Very bed hotel
The room was very nice and the bathroom was cool. The pool was closed for some reason and I have to go to the front desk to buy drinks
Indoor pool, breakfast were great! Hot tub out of service during our stay.
Price and location Refrigerator had left over food from previous guest making me question what else the cleaning staff forgot to clean or how throughly they cleaned the rest of the room like the bed... Also the bathroom door could not be shut allowing cold air in the shower and making it less private to use the toilette, I need it to make sure curtains were closed before going to the bathroom since from the toilette seat you could see outside the window!
The uograde to the hotel suites were great-but I had to wait an hour after arrival to check in-room not ready and the Office Staff didn
We stayed two nights of a 8 day business and vacation trip to DC and Virgiinia. Wish I could of carried the suites with me for the entire trip!! Comfortable beds, spotlessly clean, kitchen had all the basics, stove, refrigerator, microwave, even a dishwasher. internet pricing was more than reasonable. Only problem I had was figuring out the controls for climate control. Right next to the airport, though a bit hard to find. After a long flight from LA, it was good to just go locally and collapse. Stayed also the night before we flew back and avoided all the DC traffic. Suites provided a big breakfast with fresh fruit, yogurt, eggs, waffles, plus all the traditional fare -rolls, cereal, juices, coffee, tea.
The set up in the hotel was great! Two bedrooms and two baths. Traveling with teenage granddaughters made this a very comfortable situation for privacy and getting ready in the mornings. The beds were not the most comfortable and when I had swollen feet and ankles, the front desk would not give any Ice to my 15 year old granddaughter. She was told to turn on the ice maker in our fridge for ice. I needed the ice immediately. My husband had to go to the desk and request ice. Which he got the ice with a smile. The breakfast was very good and was a good start for the full days that we had planned in DC.
Staybridge Suites was a great place to stay. They have updated the rooms so they are like new. Staff was very attentive to needs and also had a great breakfast. I would definitely stay again
I was really surprised at not only the size of the room, but also how much like home it felt. Having a full kitchen with dishwasher, full fridge, and stove was excellent. The staff was also very friendly and more than willing to answer my questions regarding living in the area.
My wife, our three small children, and I stayed at Staybridge soley for the purpose of proximity to Dulles airport for an early AM flight the next day. We arrived at Staybridge only to discover that the motel shuttle van does not run in the early AM or late PM; therefore, we had to call a cab. We also learned that Staybridge charges $*/day to leave your car in the parking lot. Both were unpleasant surprises but really only minor inconveniences. The motel is very clean and plenty nice and is indeed very close to IAD. Compared to the rates at the Dulles airport big name hotel, for example, this place is a good deal, even with a couple surprises. I'll probably stay there again the next time I have an early Dulles flight.
My son and I stayed here for 4 days when I took him to college in January. The accommodations were fantastic, and I felt very safe, even the night I stayed there alone. The hot breakfast buffet was a wonderful bonus, with new selections every morning, and the availability of coffee and teas at other times was a nice touch. The kitchen had everything we needed for very limited cooking. No oven though, so don't plan on popping a frozen pizza in for a quick supper, unless you like it done in the microwave! Overall a very comfortable stay. We hope to stay here again when we take him back in the fall!
Visited Washington DC with my family of 6 and one extra. The room as perfect for the 7 of us! My kids did not want to leave! We all loved the free breakfast each morning! The staff was excellent! Very helpful! I would recommend this place to anyone with a big family!
I want you to know this is a great place. Not only do they serve a full course breakfast ( fruit, cereal, eggs, bacon, waffles, toast, juice, coffee and yougart) every day, they also serve a really nice dinner Monday through Thursday. All at no extra cost. In addition the rooms are suites. Full kitchen with all the utinsels, microwave, coffee pot and coffee. A living room with couch and chair, TV and computer desk, and a separate bedroom. The staff was really nice. In addition, the Van was available to anywhere I wanted to go withing five miles of the hotel. The drive to the Herndon park and ride was only about 3 miles, dropped me off and picked me up at the end of the day. Side trip to new air museum at Dullas? Not a problem, 4 miles to drop off and pick up at end of day. In addition, there were two computers available for guest use. Also an exercise room was available which some people used. I am recommending this to my relatives. This place was great, clean, ...
we really enjoyed our stay--breakfast were very good-the room with 2 bedrooms worked perfectly for myself & sister-in-laws family with twins--they were really impressed & have plans to stay again
This was a SHOCK! Superb room King bed, full kitchen, living area, 2 TV's, 2 Phones, Frig/Micro/Dishwasher/Amenities yet a GREAT breakfast Buffet (Hot and complete)!! Keep this quite--- don't want the crowd to find out OR the owners to raise the low prices!
The hotel suite had plenty of room. The room came with everything you need for a comfortable stay with your family. They allowed our dog to stay with us for a very reasonable fee. The rooms were very clean and well maintained. I would highly recommend this hotel to anyone whether it be a one night stay or a long term one.
We traveled with 3 girls, and staying here with the swans made them feel like Princess's, the Breakfast was wonderful, so many choices. Swimming area was Great, he was on point to ensure No one got hurt, which sometimes its nice to know that someone is looking out for your kids to have a safe time while playing. Overall I would Love to stay there with the family again. Thank you for giving them a Wonderful hotel. They won't see any other ever the same again
Location Keys didn't work when we arrived at room after long elevator wait. Fridge did not work. Ice maker did not work on floor. AIR CONDITIONER did not work properly. HOT all night! Breakfast omelet was overcooked.
Overall a very good weekend. Well appointed and clean in all the public areas and upon arrival. Staff was very attentive and friendly. If returning to the area, would have no hesitation in another stay. Returned from hot day at the Zoo and National Mall to a room uncleaned. Not the end if the world, but a noticeable miss.
Our lLarge quiet room was much appreciated Staff had difficulty in keeping breakfast items stocked - they kept running out
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Friendly staff, neatness, Breakfast.
The room was right where I park It didn't have the walk in shower that was described to me
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
Great location, and the suite layout is fantastic if you are traveling with kids. Easy to get to Dulles, and the Reston Station metro station is only a few minutes drive. I have stayed at this location several times over several years. Each time I wake up feeling like I did not sleep well. The mattresses (for me) tend to be very uncomfortable (although I can't quite pin down why). However, I assume this will vary from person to person, so I wouldn't let it dissuade you...otherwise the suites have a great layout, and it is quite convenient to Dulles and as a jumping off point to downtown DC.
Friendliness and availability of the staff. Great Breakfasts, good location, easy access by hotel van to town center and metro station.
This place looked like an Aloft hotel on the inside and the beds were typical Hampton Inn: very comfy. Breakfast was great (free), including a waffle maker, and the coffee was good. Could've been $10-$20 less expensive
Rooms are clean and confortable. I wanted like to have any type of hotel dinners.
We had a great time staying in the Homewood Suites.Rooms were very-very nice and the stuff was very friendly. Food in the hotel was really good. 30-40 min. away from Washington DC. Next time we'll definitly staying in this hotel. A+
The rooms were amazing, the pool is heated and just right for kids or adults, the breakfast had everything we could have wanted and the from desk staff, especially Sam, were extremely helpful and courteous. Nothing, we're definitely staying at a Homewood next opportunity we get
fine hotel; very good price staff not willing to exert themselves to help people get to the airport ahead of time...
I used the pre-check-in feature sent by Kayak which seemed to facilitate my check-in a bit. The room was spacious with 2 queen beds as I requested. Room faced the courtyard, which was nice. The facility has a workout room and pool which we didn't use, but are nice amenities. There is a small cafe and a good sized lounge area in the lobby. The location is perfect, just inside Herndon with close access to Dulles and, Reston Town Center. Nothing to report here.
The hotel was in a perfect location for our needs. A friend was coming in to Dulles airport very early Saturday morning. He was able to take a shuttle to meet us at the hotel. It was a 20 minute ride to DC, and there were plenty of food/convenience store options right near the hotel. The rooms were nice enough, beds were comfortable, and it was very inexpensive compared to other hotels in the area at the time. Walking around the hotel it felt a little old and dirty. But didn't effect our stay. Stay there if you are looking for a hotel near Dulles.
Clean and quiet, a very pleasant and comfortable room. Staff were friendly and helpful, making sure that I had a ride to the airport waiting for me when I needed it - even though it was earlier than their shuttle service normally starts. The location is very convenient to the airport.
The front desk staff were very helpful and a shuttle is provided to and from the nearest metro.
The morning shift front desk attendant went well beyond providing good customer service when I attempted to purchase some Gatoraide for a fellow business traveler that had fallen ill the night before. As I mentioned my friend's illness, the clerk waved the fee for the beverage, had the service personnel check on my friend and then provided additional Gatoraide the next morning. Nicely done Residence Inn in Herdon VA. As a business traveler I hoped to have easy access to an on site or nearby fitness center. This location didn't have one but did provide a pass for a local Gold's Gym approximately 3 miles away. I did take advantage of the pass a few times, but the distance from the hotel made it difficult to take advantage of more often due to the time in transit to and from Gold's. Thanks for the free pass to Gold's, but what I really needed was access to on site exercise equipment for a quick 30-45 minute daily work out.
I called the hotel directly to ask about parking and Leeza was incredibly professional and accomodating! At check-in I discovered she made me VIP guest of the day. I have stayed in Westins countless times and I didnt even know they had this program! It made my day and I will definitely return to this hotel and other Westins
Excellent cleanliness, good environment and many more.
Comfortable bed nice shower nice pool. A lot of tv channels had poor reception.
Very friendly great place too stay Did not have any problems
Clean rooms and friendly front desk staff. Very comfortable. No room service at all during our 3 night stay.
The restaurant staff - especially in the mornings -- is excellent. Maria and Megan, notably. These are terrific professionals The front desk staff could not manage a Hello or a smile if their lives depended on it. They were smug to a person. Unfriendly. Unhelpful. Unwelcoming. I travel frequently on business and stay in Hyatt's, Hilton's, W's, and Westin Hotels; nice places. I expect to at least receive courteous attention. This front desk team needs a lesson in civility. For that alone I will not likely be back and will stay at the Hyatt next time.
Safe, good area, clean and close to where I needed to be. parking was confusing but that is my only complaint. The drive to the Westin was hard to find and the parking was confusing at first, but after I did it a couple of times it was easier. The first time finding it was at night but all the signs are small or things were written on the pavement.
Just needed a room close to Reston Town Center for the Tour de Cure. Room was clean, quiet, well priced and plenty of room for my bike. Can't ask for much more than that.
Cleanliness. Expected a glass shower.
location, location, location! Ideally located in the Reston Town Center with shopping, dining and entertainment a short walk away. Convenient parking. Room had a tremendous view of the fountain and lighted trees lining the walkway.
The hotel is clean an BEAUTIFUL nicest place I've ever stayed No refridgerator
When checking in the staff was very friendly and helpful. Nothing there blew my mind, but it was a very nice stay. While the price was a little much, it was a reasonable value, although not a great one.
Clean room. Reasonable price. Staff can not explain where grocery store is. Is not really convenient to access from the airport.
Everything No maid service
We rated the hotel very good and nothing too much trouble for the receptioist as our cases turned up at 2 30 am and got him out of bed and likewise at 6.00am we woke him to retieve them for our journey Thanks
the rate was reasonable the room not being cleaned and the lack of towels
Budget-wise this lodging option is very affordable. The room is furnished with a good-size table for someone who needs to work. I was pleasantly surprised that the room is equipped with a mini kitchen (full size refrigerator, stove and oven, microwave and a small collection of kitchenware. No dinning room in the premise so had to arrange for outside delivery.This was a minor inconvenience
It was in the same place as my conference. Shower was too small. No vending machines. Convenience store pricing for snacks "extremely" expensive.
Very comfortable, large room.
Superbly nice and helpful staff. Efficiently helped me with booking error my company made. The room was comfortable and well maintained. I am picky, and have bad allergies to boot, and I had no trouble here. Even the air conditioning unit (you know those rickety things that come on in the middle of the night at 200 decibels) was perfect. Not too loud, allowed a fan setting for some noise at night, and no rattling. Between the great staff and the room condition, I could not expect better at double the price. And actually, my breakfast was really good as well. There was no refrigerator in the room, and the ice bucket was too small to put a bottle of water in to.
Clean hotel with friendly helpful staff near a place that I have to travel to often for business. However, the desk did NOT have my reservation from Booking.com. They honored the hard copy of my confirmation info.
Ease of registration and quality of room. There seemed to be some confusion among staff regarding the availability of breakfast on site due to Mother's Day. When staff was asked about the availability of nearby restaurants they were generally uninformed about the local environs until pressed for more information. They then provided a poorly xeroxed sheet listing restaurants in the area that may or may not serve breakfast. In my experience the inability of a staff to make cogent recommendations about local opportunities for food and other amenities works against the service concept of a local hotel. It also puts staff on the defensive and makes them snippity. So, an easy exchange became a souring experience on the stay.
Hotel did not find my reservation feom book.com. I had to wait an hour to sort it out.
Comfortable bed. I only have complaints.
The room size is big. They are very clean. The staff is very good There is no public transport connection with the main area of attraction in the city
nothing, didnt feel good after check in there.
Free shuttle that took us to Reston Town Center for dinner and picked us up to return to the hotel. Bottle water and cookies in lobby. Very clean, updated rooms.
made use of the swimming pool - shuttle to/from airport
My wife and four children stayed there over thanksgiving from Wednesday till Saturday. We didn't have hot water the entire time. They told us empty rooms had hot water so they took my wife to another room one time for a shower but never bother to try and relocate our room. Each day we called and told them and they did nothing. When we left we told the front desk once again and they said they'd tell the manager and we've called back each day trying to resolve it but the manager is apparently never in. They never made notes on our room or called back. There's a lot more i could complain about with the stay but for a hotel to not have hot water and do absolutely nothing about it is a joke.