Overview

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The Excelsior, Hong Kong
Best Dining Experience

281 Gloucester Road, Hong Kong, Hong Kong
+852 2894 8888

£149+

Overall guest ratings

8.9/10 Excellent
Based on 5,871 reviews

Review highlights

  • 10.0
  • 9.9
  • 9.0
  • 6.5

Good to know

  • Great view
  • Good accessibility by car
  • Great shopping

Nearby

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    About

    Surrounded by Causeway Bay, the main shopping, dining, and entertainment district, the hotel is around the corner from Victoria Park and one mile from the Wanchai district.

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    Expedia

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Tennis
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Coffee shop
    • Airport shuttle
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.9 Excellent
    Based on 5,866 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.9 "Easily accessible by car, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Good access to the airport, said 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Business sites within easy reach, said 100%."
    • 9.0 "Food is to die for."
      9.1 "Yummy desserts, said 91%."
      9.6 "96% enjoyed the snacks that were offered."
      8.9 "89% loved the dining experience."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      7.6 "76% said the reception staff was great."
      7.6 "Housekeeping was great, according to 76%."
      10.0 "100% were happy with the shuttle service."
      7.5 "75% said the booking process went smoothly."
    • 8.5 "Breakfast is good."
    • 6.5 "Rooms are ok."
      6.2 "Only 62% thought the furniture was functional."
    • 5.3 "Vibe was decent."
      5.5 "Only 55% thought, the hotel was stylish."
    • 5.1 "Average amenities."
      5.6 "56% said the architecture was not spectacular."
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    Overall rating

    9.1 Excellent
    Based on 821 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.8 "Easily accessible by car, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 8.9 "Food is delicious."
    • 8.6 "Breakfast is good."
    • 7.5 "Internet works."
      8.4 "84% thought it was a great value."
    • 5.8 "Rooms are ok."
    • 5.4 "Vibe was decent."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 4.5 "Not very comfortable."
      3.8 "62% said rooms were small."
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    Overall rating

    9.1 Excellent
    Based on 2,463 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "Easily accessible by car, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
    • 9.0 "World class service."
      9.1 "91% thought the service was very professional."
      9.4 "94% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      7.7 "Housekeeping was great, according to 77%."
      7.1 "Management was excellent, said 71%."
      10.0 "100% were happy with the shuttle service."
    • 8.9 "Food is delicious."
      9.5 "95% enjoyed the snacks that were offered."
      9.3 "Yummy desserts, said 93%."
    • 8.8 "Breakfast is good."
    • 7.9 "Internet works."
    • 6.7 "Rooms are ok."
    • 5.6 "Vibe was decent."
      6.1 "61% considered the lobby entrance to be so-so."
    • 5.4 "Average amenities."
      5.0 "50% thought the building was acceptable."
      6.1 "61% considered the lobby entrance to be so-so."
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    Overall rating

    9.1 Excellent
    Based on 1,994 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.7 "Easily accessible by car, said 97%."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Business sites within easy reach, said 100%."
    • 9.2 "Food is to die for."
    • 9.0 "World class service."
      9.2 "92% thought the service was very professional."
      9.5 "95% found the staff to be very friendly."
    • 8.5 "Breakfast is good."
    • 7.3 "Internet works."
    • 6.5 "Rooms are ok."
    • 5.6 "Vibe was decent."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.5 "Not very comfortable."
      3.9 "61% said rooms were small."
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    Overall rating

    8.9 Excellent
    Based on 586 reviews
    • 10.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.9 "Easily accessible by car, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
    • 9.0 "Food is to die for."
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 8.0 "Breakfast is good."
    • 7.4 "Internet works."
    • 6.2 "Rooms are ok."
    • 4.3 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      1.4 "86% thought the facilities needed updating."
    • 4.2 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Great view"
    "Good accessibility by car"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    excellent location
    excellent location
    eating places
    causeway bay
    hong kong
    kong island
    harbour view room
    foot with subway
    excelsior
    fittings were old
    needs refurbishment
    pleasant staff
    plenty of shopping
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