HKG

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— HKG
17 May — 24 May1
Return
1 adult
Economy
0 bags
From?
To?
Tue 17/5
Tue 24/5

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Good to know - Cheap tickets to Hong Kong

Low season

March

High season

December

Cheapest flight

£289

Average price (return flight)

£571

Good deal (return flight)

£429

Good deal one-way

£405
Best time to beat the crowds (6% less expensive on average)
Most popular time to fly (13% more expensive on average)
Flight from London Gatwick to Hong Kong Intl
(avg. price over the last 2 weeks)
or less
or less

When to book flights to Hong Kong Intl

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding cheap flights to Hong Kong

  • Looking for cheap airfare to Hong Kong? 25% of our users found tickets to Hong Kong for the following prices or less: Cheap flights to Hong Kong from Birmingham £472 one-way - £466 round-trip, from Cardiff £509 round-trip, from Exeter £610 round-trip
  • Book at least 2 weeks before departure in order to get a below-average price for flights to Hong Kong.
  • High season is considered to be January, November and December. The cheapest month to fly to Hong Kong is March.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Hong Kong flight deals.
  • If your flights to Hong Kong include a long layover in Hong Kong International Airport and you’re looking for someway to fill the time, you might be able to catch a movie. There is an IMAX Theatre on Level 6 at Terminal 2 playing all the latest Hollywood blockbusters as well as local flicks.
  • For those who are just passing through Hong Kong and won’t have a chance to leave the airport, you may still be able to absorb some of Hong Kong’s art and culture. The airport hosts a number of cultural exhibits in stands throughout the airport. You can visit the airport website to see a list of their current exhibits or keep an eye out as you walk to your gate.
  • There are currently 7 pay-in lounges throughout the airport for those looking for a spot to relax as you wait for your flight. A couple of good options are the Aerotel by Gate 60, Level 7, or the Plaza Premium near Gate 1, Level 6.
  • The Hong Kong International Airport is a good place for duty-free shopping, with a wide range of popular designer brands, technology stores and souvenir shops. There is also a number of grocery stores and stationary stores scattered throughout the terminal to help you stock up on flight essentials.
  • If you’re looking to leave your car at the airport while you travel, Hong Kong International Airport offers an online tool to help you book long-term parking (from 3 – 30 days) for your private vehicle. This tool is available from the airport website. If you haven’t arranged parking online, you can use their drive-in service, however you will not be guaranteed a space.

FAQs - booking Hong Kong flights

Top 5 airlines flying to Hong Kong Intl

Scores according to KAYAK customer reviews
8.3
EmiratesOverall score based on 15772 reviews
8.3Boarding
8.2Comfort
8.4Crew
8.5Entertainment
8.0Food
Airline reviews
Pros: "Great business class"
Read more about Emirates
Pros: "Great business class"
Cons: "Broke my luggage"
Pros: "I was stopped at gate check in and taken to one side as passport security had reported that I was intoxicated. I was badly injured in the armed forces and have lost my hearing which affects my balance. I asked for an aisle seat as I'm a big guy as s personal trainer. But was given seat E. Next to a huge obese guy. He slept whole journey, must of had nightmares and jumped and banged me repeatadly. I had the first meal, which was not great but edible. I couldn't eat it properly as I couldn't move my left arm due to the blob Sat next to me. I asked the stewardess to wake me at the meal times so I could get more food. She didn't. Not once. I couldn't even get out the seat to go toilet or get any of the help yourself stuff outside the toilets due to the fat blob I was put next too. Totally disgusted with the whole flight and crew when everytime I've used the same company before it was excellent."
Cons: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Pros: "Amazing seats and crew"
Pros: "Just such a smooth journey."
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "On thiime.Good Meal. Professional flight crew."
Pros: "Very efficient. Fab selection of movies."
Cons: "I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!"
Cons: "It was too cold in the airplain"
Pros: "Like the cabin crew... comfortable seat in the business class"
Pros: "Good service"
Cons: "Old plane"
Pros: "Excellent service with very friendly staff. Everything ran so smoothly. For such a large aircraft I expected to have to queue up for boarding and exiting. No queuing, everything was so coordinated."
Cons: "There was nothing that displeased me on this trip."
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "Crew was excellent but seemed stretched ."
Cons: "Overall ICE was great but didn't seem to have many new films"
Pros: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
Cons: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
Pros: "The ground staff at Gatwick was friendly, helpful and efficient."
Pros: "The service, food and flight entertainment was great."
Pros: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Cons: "Nothing to report"
Pros: "Good everything"
Cons: "Nothing"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Pleasant staff, good lounges"
Cons: "Way too far to travel on foot in Dubai to change planes"
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Pros: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Cons: "I really can't find anything to complain about."
Pros: "380's mostly comfortable serious entertainment system and well trained,efficient ,friendly staff."
Pros: "Price."
Cons: "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
Pros: "Choice of movies was good"
Cons: "Changed flights in Dubai but there were not enough or easy directions. Could not hear boarding announcements due to announcement issues. Crew who served were rude and not useful most time, except couple of crew members. Ear phone not working, took a while after asking to get new one. Food was cold and poor - did not have second bite on most food. Crew serving was as if they were in training (must be) Cramped seat, which did not recline much, which was unusual for Emirates. Glad to be out of that plane."
Pros: "Excellence !!!"
Pros: "Seating and hospitality"
Pros: "So easy to check in and tranfer at Dubai"
Cons: "Quite difficult at times to manage the film options on screen"
Pros: "Very good it's the best. Ik"
Pros: "Just about everything"
Cons: "Not much"
Pros: "The crew and flights were very good,I could not find any fault with them."
Cons: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Pros: "Seamless flight with usual high standrd of on-board service and food"
Cons: "N/A"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Pros: "I ordered Asian vegetarian food but was given normal vegetarian food. However, it wasn't a big problem. Apart from that, everything was fine."
Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Pros: "Everything"
Pros: "Service, food and entertainment"
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Pros: "Good food,excellent service,good entertainment !!"
Cons: "Nothing"
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Pros: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Cons: "None"
Pros: "Enjoyed my flight on both legs especially the Dubai to Durban. The crew were very attentive and helpful on this section of the flight."
Pros: "movies"

They told us our family of five couldn’t fly because our Covid tests weren’t at the correct time. After it was elevated to the fourth level, someone actually did the math like we did, and they realized we were right and let us on the flight. This made the experience extremely stressful and frustrating. The employees and especially the flight crew were nice, but not having their info straight tainted the trip. I know these are very challenging times for airlines as they navigate all the different restrictions from different countries, but something as simple as the test cutoff time for a 48 or 72 hour lead time for a scheduled flight ought to be easy to have ready beforehand. After all that drama, there was no “Sorry about that” or perk of any kind. Good lesson for us to make sure we have our facts straight before torpedoing somebody.

The flight attendant from SFO to Doha was amazing and so eager to serve

They didn’t announce priority boarding at all. Needed to walk up and check at gate

This is the worst flight experience

Pros: "Yeah everything was good flight timing was very accurate I loved their service"
Cons: "Hotel or a waiting area should be arranged in case of flight delay"
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Cons: "coffee is to strong and to many spicy foods"
Pros: "There are very friendly"
Cons: "Just continue the better services"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Cons: "Handling flight delay"
Pros: "crew amazing,"
Pros: "nice crew, great service"
Pros: "Everything"
Cons: "Nothing"
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Pros: "Not-so-full flight meant we could move about and choose more comfortable seats."
Cons: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Pros: "The crew was very friendly throughout the 7-hour flight."
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Pros: "Staff was reasonable"
Cons: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."
Pros: "all nice"
Cons: "nothing but avoid bread"
Pros: "Everything"
Cons: "None"
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pros: "Good service!! Good food!! Great staff!!"
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "For the most part the crew were very helpful."
Cons: "Food quality and quantity."
Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pros: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Cons: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Cons: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Pros: "Good food, good service and clean planes."
Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Cons: "the flight was canceled."
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pros: "service"
Cons: "asian vegetable meal was uninspired"
Pros: "TImings"
Cons: "Price"
Pros: "Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare."
Cons: "Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy."
Pros: "The crew was very nice"
Cons: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Pros: "Left and arrived on time, meals were above expectations."
Cons: "Difficult boarding procedure."
Pros: "ALMOST EVERTHING"
Cons: "Food serving took a while. And need improvements."
Pros: "Very spacious, good food & service"
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Cons: "Expect more then OK from Qatar."
Pros: "the crew, the comfort, the entertainment."
Cons: "My first time on Qatar, I'd heard only good things. The food was surprisingly bad, tasteless or bad tasting. Sure I'd take Qatar over most other airlines, but it seems maybe there are cutting corners on their food."
Pros: "Great crew & good complimentary food"
Cons: "More seat pitch"
Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Pros: "Wonderful on board service from the crew"
Cons: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Cons: "You could have had my luggage arrive. Now I don’t know where it is"
Cons: "Delayed"
Cons: "Delayed flight."
Pros: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Cons: "Bread of sandwich was dry."
Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Pros: "Fast boarding"
Cons: "The food is the worst there is"
Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."
Cons: "Swiss precision"
Cons: "45mn late"
Pros: "Really good flight. Clean,on time, efficient. Early arrival even"
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pros: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Cons: "No complaints."
Cons: "It was delayed"
Pros: "Helpful staff and pleasant easy flight."
Cons: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Pros: "I was flying business class so staff, food, etc was excellent"
Cons: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"
Cons: "It was so hot in the plane and there were no air vents to keep air circulating."
Cons: "The seats were uncomfortable, smaller aircraft"
Pros: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Cons: "Nothing it was all great! Even music was playing while we waited on the plane."
Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"
Cons: "30 mins late both ways"
Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Pros: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Pros: "Good clean service that Swiss is known for."
Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Cons: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Cons: "1h45 departure delayed with no compensation."
Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Cons: "Nothing"
Cons: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Pros: "The whole experience was excellent didnt hv to wait long for luggage"
Cons: "Pressure to make connecting flight"
Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"
Cons: "smooth & efficient friendly crew"
Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Pros: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Pros: "Everything"
Pros: "fast boarding, great crew."
Cons: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Pros: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Pros: "I like Swiss in general"
Cons: "Although on time for boarding, there was a long delay before take off, which made our connection very close!"
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Pros: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Cons: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
Cons: "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
Pros: "Seat uncomfortable even though there was plenty of leg room"
Pros: "Boarding was swift"
Cons: "Crew was indifferent and cold in their service. Food was mediocre."
Pros: "Service was fantastic. Had a bit of a headache and the air hostess was quick to get me a Panadol. Entertainment system is good. Do check out the outside camera that works when landing gear comes out. Great view. Great idea."
Cons: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Pros: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
Cons: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
Pros: "Boarding and flight punctually. Boarding systematically. Crew members polite."
Pros: "Cathay never let you down. Good service, great staff."
Pros: "We got to our destination"
Cons: "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
Pros: "Little more leg room!"
Pros: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
Cons: "None in particular"
Pros: "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
Cons: "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
Pros: "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
Pros: "Just great all round"
Pros: "Left on time arrived early. Staff excellent."
Pros: "Entertainment options were good, too bad my system want working right"
Cons: "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
Cons: "3h delay on the way in 1h delay on the way back"
Pros: "Overall speaking CX flights quality has been declining over recent years"
Pros: "The crew were very polite, efficient and attentive."
Cons: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
Pros: "Food and drinks, service of the crews."
Cons: "Flight delay of 20 mins."
Cons: "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
Pros: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Cons: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
Pros: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Cons: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
Pros: "that is great flight. I'm very with fight"
Cons: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
Pros: "super comfortable seats, complete amenities (pillows, blankets, TV and a plug to charge your devices). flights are also on time and the food is great! I've been flying through budget airlines until now; although I flew economy with Cathay, the flight experience felt very premium."
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Pros: "There is actually meal between hkg and TPE. This is new."
Cons: "The cabin is just too warm."
Pros: "The crew was very friendly for a change"
Cons: "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
Cons: "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"
Pros: "Good food and service."
Cons: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Pros: "Boarding was quick and efficient. Crew did their job pleasantly ."
Cons: "Food was very ordinary, not up to what I expect in business class."
Pros: "On time"
Pros: "Everything was on time, with no hitches or major inconveniences."
Cons: "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
Pros: "Staff were friendly and helpful"
Cons: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
Pros: "A free upgrade to premium economy - I think the flight was over booked."
Pros: "Good crew"
Cons: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
Pros: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
Cons: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."
Pros: "Great crew, quick boarding"
Pros: "Plane landed early"
Cons: "Old plane and old seats."
Cons: "Seat can not be reclined, where it makes you slouch, very uncomfortable position. Meal time is rather odd, should be re schedule since we depart on early morning hour."
Pros: "Crew Service and Leg space is great. Automatic check-in station is simple and easy to operate, speeds up the queue for checking-in and luggage drop."
Cons: "Seat has no recline option, only movable part is the base of seat, back support recline is not available, thus making it impossible to rest. Food was served cold, CX used to be much better at food handling, cold omelette and soggy bacon is definitely not appetizing even for a hungry morning flight. Entertainment is ok, nice options, but LCD screen is getting old and blurry, rather not strain my eyes to try watch anything on it."
Pros: "Connecting timing were great and everything were perfect!"
Cons: "The walk to gate 50 at HK International Airport.... the walk seems to be taking forever and I cannot imagine if someone were to have a short connecting time....."
Pros: "The flight was very pleasant and the crew exemplary."
Cons: "The flight was delayed by over 3 hours and I just missed check in for my connecting flight. I was not allowed to board by British Airways. Unfortunately this was a separate ticket and resulted in me having to purchase a new ticket at a very higher cost. While I accept the delay was beyond Cathay's control I would have make the check in on the connecting flight in time if they had provided assistance in transiting through the airport. Unfortunately no help was provided and after I missed the check in and spoke to the Cathay Pacific representative they only advised me I would have to find another flight."
Cons: "The food was salty."
Pros: "There wasnt much to like about the flight except that we didnt end up dead."
Cons: "Where do you start? Boarding process made no sense so i wont even try to explain it. Just trust me. Once we got on the plane they wouldnt let me plug into the usb port while we were on the ground. Food Service was terrible. They woke me up (minutes after id fallen asleep) for both food service. First time i thought was accident. Second time i asked them not to wake me up and they said i have to get a do not disturb sticker (why wasnt i just given one before so i could make the decision to use it or not on my own?) Also the food was terrible. I dont expect much from airline food but i can say ive had acceptable meals on other airlines (emirates and lufthansa). The food was not what i expected for one of the highest rated airlines. The flight attendant had me put the seat up during food service so the lady behind me could eat. Wtf?? Never had to do that on another airline. When i was not sleeping they rarely came down the isles with water or juice trays. (I saw it once toward the end of the flight)...and trust me i didnt miss it because i was sleeping. When i did get water i had to beg for ice as well."
Pros: "Crew was excellent - friendly and helpful"
Cons: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Cons: "Food"
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Comfy, nice crew, attentive."
Cons: "Nowt"
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "Missed connection to SFO"
Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "Food was terrible"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Cons: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "comfort, entertainment, food"
Cons: "nothing"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Pros: "Not much not to like about this experience except for cramped seating in coach."
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
Pros: "Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!"

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