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The location is great for me as I was here to see a concert at the House of Blues. This is a great location for the convention center. The staff is friendly and helpful. It was close to a homeless shelter and walking around at night didn't feel safe
Staff is excellent. Very friendly and quick to help with any and everything. This is the second time we've stayed here and the experience was excellent both times. Can't think of anything we did not like.
It really was the perfect venue for our excursion. Papasito's was amazing. The breakfast at 1600 was amazing. And I can't say enough about the skyline view from the pool deck and outside terrace. I was really surprised that there were no fans in the bathroom.
My room was clean everyday
The room was large and very clean. The view was great! We could see the fireworks at the stadium one night even! It's a bit pricey, but was worth it
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
Very close to downtown Houston. Walking distance to sporting arenas. Free shuttles when needed. You have to pay for parking.
Our driver, Modesto, was AMAZING! Actually all of the staff was very welcoming and awesome :)
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
Excellent service standards
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
Staff was excellent. Facility was very nice. Good location. Room is in need of repairs and not up to luxury standards. Shower water temperature was very erratic. Hotel Restaurant was Italian themed, in Houston!
It was very clean and all the staff were very welcoming and made my stay enjoyable. The room was very clean and the beds where amazingly soft and very comfortable.
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The hotel was clean and had the best pool facility that I have ever seen in a hotel. The room was very spacious. There were many places to eat, so the hotel was in a great location. I did not like that I had to leave at the end of my stay.
Very nice and beautiful and the staff where amazing They charge you to use internet
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The pool area was excellent.
The service from the front desk was fantastic!
Location and cleaniness Enjoyed everything
Loved the space themed elevators, sleekness of the lobby,?super comfy beds, Texas shaped lazy river, glass wall in pool overlooking park, how the tv said my name when I walked into my room The shampoo, conditioner & soap products were not to my liking. Didn't like the 'woody' scent they had. Found some random m&ms on the floor near the our window, shades were hard to shut, expensive $22 breakfast buffet downstairs, the $5 Fiji water
Cleanliness and location N/A
Breakfast. Manager's evening food / drink. Room.
Good breakfast and happy hour. I did not like that they charged me two times for my stay. When I called I was told I would be refunded and the manager would call me and they still have not called me back or contacted me about refunding my money. This was seven days ago. I will update this when I get my refund
It was near a wonderful park that really had a lot going on for smaller children. They had a nice pool. Very accomodating. The parking was really expensive. $32 a day. All the parking near us downtown was very expensive. It's Houston with LA prices. That made no sense.
Our room was very comfortable and clean. The staff was very helpful. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit.
Right in downtown Houston valet parking My bathroom had a leaky toilet so we woke up in the morning to a puddle of water around the toilet floor which wasn't a big bother for us since we were checking out that afternoon.
I didn't like the fact that there was no self parking. There was only valet parking for 28 dollars a night plus tax. Online it shows there is self parking.
Dallas street was closed so we couldn't park at the hotel, not knowing downtown this was a big inconvenience.
Everyone who worked there went out of their way to be friendly and helpful.
I love the marriot brand. Love the Springhill suites especially. The layout i prefer is always a guarantee when booking with them. Very clean and comfortable. Valet a little pricey. Did not end up leaving my car overnight so they charged me daily rate instead of over night rate. Although my car was literally parked to drop off my bags and change and then again to get my bags the next morning. So probably a combined hour of parking. But they were all really nice and helpful in changing it from the overnight rate to the daily rate.
The suite room was a nice layout. The valet parking was a complete disaster.
Shared two 2-bedroom suites among six people and got great rates. Rooms were each like a small apt with kitchens and a bathroom in each bedroom. Service was excellent and the hot and cold buffet breakfast was great. Parking was valet only but not uncommon for a downtown hotel. Only flaw was pool maintenance going on while we were there; our kids couldn't use the pool.
Will stay there on gameday from now on. Great rooms and staff. Close to everything.
The hotel was an older hotel in the heart of downtown. Overall, the hotel met my needs. The bathroom did not have a toilet paper holder and there was a hole in the wall where it was supposed to be. The bathroom appearance was run down and dirty looking. It probably was clean but just didn't look it. The breakfast, on the otherhand, was fabulous. That was one of the best breakfast self serve I have ever had at any hotel. they served all kinds of hot food items and there was quite a spread. The staff was friendly but a little slow in processing our registration.
We were in town for wedding. The people at the front desk were great with directions and making my family feel welcomed. I was surprised when I got to my room because it was extremely large and had a full kitchen. I was able to prepare meals for my children and save money because of the refrigerator and the breakfast buffet. I will definitely return to the hotel for any future trips to Houston.
The friendly and helpful staff were always able to answer our questions. They have a computer in the lobby with free internet and you can even print for free, which is convenient. They sell toiletries and food which is great because not much is open in downtown Houston on weekends. My ''studio'' room had a full kitchen-- great for being able to store and reheat leftovers. This hotel would be great for a business trip so you don't have to eat out and spend a lot every day. The only downside: valet parking is expensive, about $22/day, which can add up quickly.
This isn't a bad hotel, but there are much nicer hotels that cost less than the $* I paid for it. The room (suite) was spacious and there is a nice room service selection. It is located across the street from the downtown police station, so I frequently heard sirens during the night.
We were in the midst of a major household move with lots of luggage during our stay. The staff was very helpful in moving our things to the suite. We had plenty of space and having the kitchen is a major plus when we are traveling.
Every thing was awesome. I always stay here when I come to Houston...
This was a very clean facility. The continental breakfast was a great supplement to our stay.
Location was great and rooms were good. Liked the valet service. Breakfast was extra. Could not print or scan anything -This was disappointing to say the least Why would you even call it a business center when the most basic facilities are missing? Wi-fi went out for more than half a day during a weekday. Not what you would expect in a downtown inn.
The showers. Room overall was nice. Everything was enjoyable. That their is no self park. U have no choice but to pay $30 plus tax for valet a day.
We enjoyed the proximity to Minute Maid park, the short walks to most downtown destinations and the hotel bar No microwaves in the rooms
The location to all down town sports teams Ac wasnt working properly in room 425. Staff try to fix but didnt have a spare room that they could move us too. But A for effort though
Responsive staff, big clean comfortable room, king bed, four wonderful pillows, fridge, microwave, free bottled water, large flat screen TV, pod coffee maker, powrful well draining shower, comfortable AC, expansive desk with much storage, many charge outlets, huge delicious breakfast of almost any type you wish with bananas and apples to go, three types of warm cookies @ 4PM and later, a kind front desk person who would take the time to print my airline ticket, great maid service! Beautiful clean carpet, wonderful location near everything downtown, very safe feeling neighborhood all at a very fair price. All in all, a GREAT experience! Lighting a little dimmer than I might like.
It was great, very clean and very nice loved the room!
The location of the hotel is excellent. The staff was not welcoming and the cleanliness of the rooms is not the best.
The room was extremely quiet. There were musicians in other rooms nearby that you could hear from the hallway. But inside the room it was completely quiet. That was nice. Also it was nice to have access to a small kitchen and full-size refrigerator. Overall the size of the room, albeit small, was just fine. And the proximity to downtown restaurants and to the venue where we were for our conference was just perfect. Parking. This is not a hotel problem. It's a Houston problem. It just seems ridiculous to me that the hotel should charge $15 a day for parking in an uncovered unsecure lot. But that's the average going rate everywhere in downtown Houston. So I guess you just have no choice other than to pay for parking or to park on the street and take your chances.
It is in walking distance of the George Brown Convension Center & rooms are quiet. The staff was friendly. Food, bed, my sheets was left folded on my bed for me to make, beds uncomfortable, $25 parking (4 spots only) 3 blocks away, could not get in room until after 5pm