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The hotel staff was also very kind and very helpful ! Room a bit old fashioned but clean and nice. Not that close to the ski slopes nor ski-lifts but it's ok
The restaurant next door (attached) was very good. Made all the better by Kati who was very personable and attentive.
The free upgrade on arrival was a very pleasant surprise. The view from the room was outstanding with fabulous views of the Swiss Alps.
I liked that it was close to everything, especially the train station. It was a nice comfortable hotel. It was affordable. The best part was probably the staff. They were all wonderful!
In this hotel you can enjoy a central yet quiet location (5-10 min. walk from Ost Railway Staton) so it is very convenient to travel all around the region.The stuff is really wonderful:always ready to solve all you problems dealing both with the stay in the hotel and organizing leasure activities(excursions and so on).Calm, cosy,clean rooms.You really feel at home! It was our second staying here, definitely will choose this hotel another time.
Good location, easy walk to train station, lake and local restaurants. Very friendly reception staff. Room had nice view of the mountains.
An excellent and peaceful location, ideal for family and near to both the railway stations. A bit too expensive.
Very comfortable hotel with helpful staff. In a very good location, close to the train station. Easy access to the Jungfrou. Unfortunately, I chose the time of the drums and pipes festival. The very loud music went well into the night and early hours of the morning. Not the fault of the hotel, of course.
Very nice and helpful staffs.
the veiw of the mountains was great,room was nice enought room for 2 breakfast was very good!!!!! very helpful staff recommend a very good italian restaurant one of the best we had in all of our time in europe!! the elevator smelled very bad like sour milk wooded floors very creaky when walking still very nice
Everything. Good swiss beer. Great Breakfast, Very helpful staff. All was very good
Rooms were great, plenty of nice touches to make the stay comfortable. Parking is very convenient, 10 CH per night, and entry to hotel is nice. Quiet part of town - short walk to more populated area. Wifi in our room (triple on the first floor) was HORRIBLE. Had to use our (roaming) data. But, worked great in the lobby, so I am sure not all rooms are affected.
Children crying could have been stoped by the staff
Its good and worth the money Timings of reception must be made convenient for long distance travellers.
The staff was very helpful and the beds were spacious. We stayed in a twin/double room with the beds put together and it was more than enough room for two adults and a six and two yr old. The floors are very creeky.
Staff friendly and helpful No bar and restaurant and bar facilities
We had a room with a view of both the river and the mountains. Very nice. Also, the staff was excellent, especially Erich at the front desk.
good location and nice view the price to expinsive
The staff and the views were both excellent. We were very impressed with both, plus the location. No issues
the helpfulness and friendiness of the staff
Good ambience Quite Distance from the Train station
There is nothing to like . As the hotel declare itself 4 star . But there is no tea/coffee maker , no room service , no air conditions , bathroom are very small , poor carpet . I have a bad experience for staying in this hotel .
the beautiful setting and view also heated pool and nice breakfast layout no
It had a great view of the mountains It was an ugly building, poorly kept up and rooms were poorly cleaned. Was very expensive for what you got. The top dining area sounded great, but was dated and smelled like old cheese. Interlaken was beautiful & was the one redeeming factor about this place.
the location of the hotel in centre of Interlaken with the view of the Jungfrau. It was very expensive, plus parking at CHF14 per night was excessive. Breakfasts expensive and only so so.
The rooms were both very good with panoramic mountain view !! The breakfast was very good with a wide variety of foods and drinks for the price.
Staff were friendly. Reception/Bar area very bland and empty.
room view bed
-centrally located. We walked in from West train station and walked out from east -room was quiet -breakfast was outragously expensive
Terrific views. Lift corridors are dark. Corridor lights do not come on automatically. Bed mattress is way too soft. Interior decor of guest room appears drab and tired. On entering the room, I noticed the carpets outside the bathroom had significant water stains: I suspect that this is due to the inability of poorly fitted shower curtains to prevent water seeping onto the bathroom floor which is level with the bedroom. A water barrier along the threshold of the bathroom door should solve the problem,
very nice pleasant hotel, beautiful views, good breakfast,great staff at the front desk,very helpfull, would recomend no
The staff was friendly. and the availability of wireless internet connection. The Hotel Interlaken should be rated maximum 3 star. the service was slow, it took a couple of calls to the reception to finally get an iron. at night no one would answer. i had to go down to the reception myself to ask for extra pillows. as for housekeeping cleaning the room/bathroom was minimal!
The weather turned cooler during my stay so lack of AC OK for me. So many Asian tourists
An excellent central location. Very nice room for the price. Good size for two people, spacious bathroom.
the food was good yes . there was repairs and renovations going on and I think we should of been offered a small discount
closeness to the city center and train station. Nice room, and breakfast buffet.
The relaxed atmosphere, and the lack of formality, in comfotable, pleasant surroundings
Easy to get to beautiful surrounding areas. Staff very helpful. Great to be able to make a hot drink in the room. Internet attached to TV not great. Better if one could have used it at the desk provided.
Location is good, losed to the station. Hotel staff is not so familiar.
1.the hotel is near the interlaken ost station 5min by foot. 2.the hotel upgrade our room.we stayed in a large room as a stuff told me .3.baby cot in the room.3.the bathroom insida the large room was big. there were no room service during our stay,they were renewing the two restaurants.
One of my favorites. From the wonderful breakfast, to the quaint balcony off of my room. Great stay. Great city.
The hotel staffs were consistently helpful, and it certainly helped that we were greeted by 1 very pretty face. The decor was traditional, but not dated. We had 2 balconies! how to beat that. Location is not that far from Interlaken Ost station, but the hotel also provides visitor pass which affords you free travel within Interlaken (up to Beatenburg, Ringgenberg). The included breakfast was the best we had for our Europe trip. There was no wifi in the room.
The whole slightly olde worlde ambience gave off a feeling of past opulence without feeling overwhelming. The general comfort and the helpful and welcoming attitude of the staff made for a most pleasant experience Not a single thing, although I did miss the complimentary tea and coffee - but only very slightly as the complimentary fruit more than made up for it.
the kindness of the all staff and the bar's staff were very kindness
Location with lakes and mountains. Luxury hotel. One of three restaurants closed in early October (seasonal) and spa closed as a result of small fire.
visited the Tellspiel and use ofhotel wellness faciities only the room prices when booked direct with the hotel
Excellent Hotel at Interlaken. Location is excellent. Conceirge service is excellent. Rooms are spacious. Take the Jungfrau View and try to be there in sunny days They did not provide Iron to the room for safety reason. We aked for exception because our luggage arrived four days after us and all clothes needed pressing. I understand the safety rule but I dont appreciate not considering our special case.
The hotel is lovely, especially the spa and pool area which is excellent. They offer classes every day, I did a qi gong class and water gym class, both very nice and enjoyable. The hotel takes very good care of its guests, and the conceirge desk is very knowledgeable and helpful.
the spa the price
the spa was v. good. signs to elevator and spa were confusing
This hotel is quite simply wonderful. It has genuinely warm and friendly staff, architectural beauty, a stunning location and fantastic faccilities. The place exhudes style, charm, elegance, and luxury with not a hint of snobbery or stuffiness. After my all to short stay I felt thorourghly refreshed and rejuvinated.
A very beautiful hotel, and centrally located. The room was very small, and although our booking stated a room with a view of the river, we stayed in a room facing the street.
We (family of 2 adults and 1 child of 8 years old) liked the new SPA facilities the most. Modern pool, sauna and turkish bath area. Although our room was very specious (room 516, top floor, corner room), we think the room needs urgent redecoration. The time stood still for over 25 years in this room and it isn't 5-star at this moment.
Liked pretty much everything. Service at this hotel is excellent and rivals the best I've seen anywhere in the world. Great Job! What was special were the little special things that the staff do... valet parking, afternoon tea, weather tips, ... and that management have thought of e.g. the reading room, the bar. Location is excellent at the heart of Interlaken... we would definitely go back on any future trip to Switzerland. CHF 5 service charge for hot water I felt was unnecessary.
Breakfast is good. Internet facility is not good, especially for smart phone media. And I felt insufficient motivated hospitality in responding to hotel guest request.
Old style building. Rooms are unlike the new `plastic' out-of factory hotels. Maybe they are not the newest ones, but overall impression very positive. Very nice staff in the restaurant.
Hotel staff, also they didn't like muslims they told me you can't take your dinner in linder hotel restaurant because ofmy wife wears a headscarf ''hijab''. also Old furniture breakfast good
A magnificent hotel which provides an excellent breakfast and very good front office staff Did not have airconditioning for the hot weather. Also our booking was for rooms with a river Aare view but we did not get these rooms which was disappointing.
Good location. High quality hotel at reasonable price.
The doors key need to improve. the breakfast was so bad. there are so much noisy.
Breakfast was very good. We also like the staff.
Service accommodating and professional A few Unappreciative guests
The location was great, everything we needed was nearby or a short walk away. The view our room was amazing.
Very helpfull staff, clean rooms, nice garden, quiet area. Some rooms have an 'old' look.
They helped us find things to do and places to eat. The room was big, nice and clean. The staff was very helpful and easy going. The pool is a good addition. The television in the room was from the 80's with a nice flat screen costing 200$ it wouldn't be too much to put one in. They charge for internet.
If you need to rent a fan, the hotel charges CHF5 a night! It's outrageous. Other hotels supply fans free of charghe.
Very nice hotel. Rooms were very nice and clean. Staff was very friendly , helpful and the breakfast was excellent. Great resturant with good food and friendly staff
hotel staff very friendly and helpful. food quality excellent internet signal was not strong enough for you to work from your room and forced you to work in the hotel lobby.
Swimming Pool Location - no buses nearby Breakfast - insufficient fruit , poor coffee Superior room had no air con
Very helpful staff
The staff of the hotel are really amazing and helpful. The Quality of the Hotel is Poor.the furniture is very old.I have been to many hotels all around the world but it is my first time to stay in a room with two bath rooms. for reference, I stayed in room # 10
room size and bed size no inhouse restaurant to serve in the room
Location Unable to use the resteraunt due to influx of non residents.early morning calls at 6.00am when not requested.Very noisy residence especially very early in the morning.Would never use this facility again.
good breakfast, friendly staff,
Fair value for the area. Staff was pleasant and very helpful. Great location if you are arriving by train. Very small shower.
The receptionists were all very kind. convenient location for taking trips, access to all the restaurants, McDonalds, and the bus station + tourist information, unfortunately, the same cannot be said for scenic beauty- that is possible if you take a walk. We stayed at the quad room, so it was very small for us. and the breakfast, was more cold stuff than warm food (sausages only), it's understandable, there was only 1 woman who was refilling, clearing the dishes, and getting new dishes. And though, its a convinent location, its also a very noisy place.
The hotel was warm, comfortable, well decorated and well furnished. The staff were friendly and very helpful. We have no complaints.
I stayed last year at Best Western Interlaken with my family. I returned this year for an extended stay at Interlaken. The hotel stay was excellent. The reception staff were all knowledgeable and very helpful. The proximity to Interlaken West station was another big plus.
Location was excellent, very close to Interlaken West station. Room had a balcony with views of the mountains. Staff were friendly and it was great value for money
Very convenient if arriving by train as we were, just opposite Interlaken West station. Good comfortable hotel, centrally located. The hotel gave us voucher for free travel on public transport in the Interlaken area. The view from our balcony was incredible. Beware those with young children, the balcony wall is quite low.
The location of this hotel was great. It was less than a 5 min. walk from the Interlaken West train station. The staff was very friendly and helpful. The room was large enough for four of us to move around and not be crowded. The room was very clean. The breakfast was very good with a lot of selections. We enjoyed our stay here. The pillows were not comfortable at all. The bathroom was very small.
Excellent location allowing good connections by train and bus. Friendly and helpful staff. Great experience.
Staff was good and friendly.hotels are clean. I ask about amending my duration of stays , they told me I can't, they will charge me for whole stay as I booked.i find I was stack into a contract.no flexibilitiy.
Excellent location,very friendly staff-speak english Price
The size of the room is good and they gave me the room with two windows facing mountain The facility of the room is simple as 3 star hotel. The comfort of the room is not good.
It´s a big hotel, appropriate for big group tours. If you are not in a tour ,you can find better options in Interlaken
It is well situated, close to Interlaken Ost. Beautiful building. Beautiful view on the street. The reception area is warm, elegant, classical. There seems to be a disconnnection in the room design in the building beside it.
the hotel is sizeable, have all the essential facilities. staff are helpful and nice too far away from the railway station. Especially when you travelling with luggage and ski equipments.
Even though it was an old style hotel it was very clean, also the wellness centre was great.
The receptionist was so friendly and helpful. The wellness center was enjoyable. Our room had a balcony with an amazing view of the mountains.
Beautiful historic building centrally located. Overpriced for what it offers. Should be updated occassionally given prices.
The couple that run the Derby are really nice and helpful, the rooms were very comfortable and clean. Breakfast was delicious and the location of the hotel was great. We were located in a quite area but we were also close to the town centre.
Manager was friendly and helpful, hotel was in a quiet location but only a few minutes walk to the town centre, on site car parking, room was clean, modern, well decorated and with a pleasant view from the windows. The breakfast was good but the choice of cereals and fruit could be expanded further.
We were very impressed with the cleanliness and and the size of the room. The deck to the outside back yard was also a very nice touch - if the weather had been better. It's location is a little out of the way. It is much closer to the West train station than the Ost station and this should be mentioined in the hotel info.
Great breakfast, clean rooms, convenient location, George was oustanding and helpful in everyway recommending places to go and things to see.
Very comfortable, spotlesly clean, excellent breakfast. Very good value compared with other hotels in Interlaken
Location, cleanliness and quietness
confort and cleanliness
Helpfulness of manager suggesting activities. Location convenient for shopping, transport and restaurants. Good parking. Cleanliness of bedroom. Excellant breakfast.
We liked the owner, he was very helpful and booked our trips. The location was great and close to the town.
view, breakfast, the hotel has a car and can easily arrange a pick up facility specially for patrons arriving late in evening
Nice hotel staff and free internet. Location is good and also very good breakfast. Nothing
The location, very near to the rail station, was ideal. The accommodation was extremely comfortable and we were made very welcome.
The location. Yes, it was to hot though the website said it's air conditioned hotel.
Comfort of the room, staff, free internet
yes internet is not free
clean, quiet, convenient, nice service
The staff is very friendly and cooperative I recommend if possible MiniBar and more TV English channels
Very clean hotel and great location from train station. Food was excellent and hotel personnel very attentive Not really
Excellent location close to the Interlaken west station. Good comfortable rooms. Clean hotel with a good restaurant. No free internet facility.
The location is excellent 2 minutes walk from west train station. Hotel Staff are very friendly and helpful. Room size was ok and it was clean with good furniture. The room did not have a mini bar
A lovely light and airy hotel - comfortable, friendly, good location. Would definitely return.
The friendly welcome by the reception staff commenced a great stay at this superb hotel.The view, albeit requested, was fantastic-and the dining room was excellent.
The staff made us very welcome, and were very helpful. The location was a pleasant, short walk across the canal into town. There was adequate parking. No complaints!
The view from our room and the friendlyy staff. Location was great.
I love the breakfast with the view of the riverside. Very friendly staff and nice room.
staff are friendly. No Free wifi
Very friendly reception started us off very well. Super room and view. All staff very good.
The location was great and the satff was outstanding!!
good view from south facing rooms, can borrow bicycles, provides local bus pass, breakfast good not many standard services (wake up call, etc.), some staff was exceptionally good, others anti-customer-service (one said they'd charge $2 for warming up milk for child in their microwave)
comfort and location
Localization and nice staff. Nothing to complaint about.
The location was good and it was fairly quiet, despite it's central position. Disappointed with the quality of the room compared with other hotels we have stayed in in Switzerland.
The hotel was 3min walking from interlaken west station. Was in the center. Indian resturant spice just across street. Overall good hotel.
Helpful staff and comfortable room with good facilites including a mini-bar and nice ensuite bathroom. Excellent location in centre of town - 5 minute walk to Interlaken West so very convenient for us as we had a Swiss Pass. A bit difficult to find on first arrival. Some noise from the street late at night but not too bad considering the town centre location.
The staff were very helpful and accommodating.
Loved the chalet restaurant below the hotel.... very swiss and very good.
Great attitude frome all concerned The result of the Americas Cup !!!!!
The location was nice only. The hotel staff was very rude. The breakfast was not at all nice. The rooms very not only small but tiny and on requesting a better room not above category but slightly spacious, we were told that as we booked through booking.com, we cant get better room as its a special rate and the cheapest rooms for booking.com. Had i paid 10 franks more to the hotel directly, i would have enjoyed a better stay. Not recommended for people travelling with Family.
helpful staff, nice breakfast, clean warm rooms rooms a bit noisy and no bathtub
We left our jacket in the hotel. The staff was kind enough to send it to us.