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The whole slightly olde worlde ambience gave off a feeling of past opulence without feeling overwhelming. The general comfort and the helpful and welcoming attitude of the staff made for a most pleasant experience Not a single thing, although I did miss the complimentary tea and coffee - but only very slightly as the complimentary fruit more than made up for it.
The hotel is lovely, especially the spa and pool area which is excellent. They offer classes every day, I did a qi gong class and water gym class, both very nice and enjoyable. The hotel takes very good care of its guests, and the conceirge desk is very knowledgeable and helpful.
visited the Tellspiel and use ofhotel wellness faciities only the room prices when booked direct with the hotel
the spa was v. good. signs to elevator and spa were confusing
Excellent Hotel at Interlaken. Location is excellent. Conceirge service is excellent. Rooms are spacious. Take the Jungfrau View and try to be there in sunny days They did not provide Iron to the room for safety reason. We aked for exception because our luggage arrived four days after us and all clothes needed pressing. I understand the safety rule but I dont appreciate not considering our special case.
the kindness of the all staff and the bar's staff were very kindness
Location with lakes and mountains. Luxury hotel. One of three restaurants closed in early October (seasonal) and spa closed as a result of small fire.
the spa the price
This hotel is quite simply wonderful. It has genuinely warm and friendly staff, architectural beauty, a stunning location and fantastic faccilities. The place exhudes style, charm, elegance, and luxury with not a hint of snobbery or stuffiness. After my all to short stay I felt thorourghly refreshed and rejuvinated.
closeness to the city center and train station. Nice room, and breakfast buffet.
One of my favorites. From the wonderful breakfast, to the quaint balcony off of my room. Great stay. Great city.
An excellent central location. Very nice room for the price. Good size for two people, spacious bathroom.
1.the hotel is near the interlaken ost station 5min by foot. 2.the hotel upgrade our room.we stayed in a large room as a stuff told me .3.baby cot in the room.3.the bathroom insida the large room was big. there were no room service during our stay,they were renewing the two restaurants.
Location is good, losed to the station. Hotel staff is not so familiar.
Easy to get to beautiful surrounding areas. Staff very helpful. Great to be able to make a hot drink in the room. Internet attached to TV not great. Better if one could have used it at the desk provided.
The hotel staffs were consistently helpful, and it certainly helped that we were greeted by 1 very pretty face. The decor was traditional, but not dated. We had 2 balconies! how to beat that. Location is not that far from Interlaken Ost station, but the hotel also provides visitor pass which affords you free travel within Interlaken (up to Beatenburg, Ringgenberg). The included breakfast was the best we had for our Europe trip. There was no wifi in the room.
The staff was friendly. and the availability of wireless internet connection. The Hotel Interlaken should be rated maximum 3 star. the service was slow, it took a couple of calls to the reception to finally get an iron. at night no one would answer. i had to go down to the reception myself to ask for extra pillows. as for housekeeping cleaning the room/bathroom was minimal!
The weather turned cooler during my stay so lack of AC OK for me. So many Asian tourists
the food was good yes . there was repairs and renovations going on and I think we should of been offered a small discount
The relaxed atmosphere, and the lack of formality, in comfotable, pleasant surroundings
We (family of 2 adults and 1 child of 8 years old) liked the new SPA facilities the most. Modern pool, sauna and turkish bath area. Although our room was very specious (room 516, top floor, corner room), we think the room needs urgent redecoration. The time stood still for over 25 years in this room and it isn't 5-star at this moment.
Good location. High quality hotel at reasonable price.
A magnificent hotel which provides an excellent breakfast and very good front office staff Did not have airconditioning for the hot weather. Also our booking was for rooms with a river Aare view but we did not get these rooms which was disappointing.
A very beautiful hotel, and centrally located. The room was very small, and although our booking stated a room with a view of the river, we stayed in a room facing the street.
Breakfast was very good. We also like the staff.
Breakfast is good. Internet facility is not good, especially for smart phone media. And I felt insufficient motivated hospitality in responding to hotel guest request.
Service accommodating and professional A few Unappreciative guests
The doors key need to improve. the breakfast was so bad. there are so much noisy.
Liked pretty much everything. Service at this hotel is excellent and rivals the best I've seen anywhere in the world. Great Job! What was special were the little special things that the staff do... valet parking, afternoon tea, weather tips, ... and that management have thought of e.g. the reading room, the bar. Location is excellent at the heart of Interlaken... we would definitely go back on any future trip to Switzerland. CHF 5 service charge for hot water I felt was unnecessary.
Old style building. Rooms are unlike the new `plastic' out-of factory hotels. Maybe they are not the newest ones, but overall impression very positive. Very nice staff in the restaurant.
Hotel staff, also they didn't like muslims they told me you can't take your dinner in linder hotel restaurant because ofmy wife wears a headscarf ''hijab''. also Old furniture breakfast good
I liked that it was close to everything, especially the train station. It was a nice comfortable hotel. It was affordable. The best part was probably the staff. They were all wonderful!
The restaurant next door (attached) was very good. Made all the better by Kati who was very personable and attentive.
Good location, easy walk to train station, lake and local restaurants. Very friendly reception staff. Room had nice view of the mountains.
Very nice and helpful staffs.
In this hotel you can enjoy a central yet quiet location (5-10 min. walk from Ost Railway Staton) so it is very convenient to travel all around the region.The stuff is really wonderful:always ready to solve all you problems dealing both with the stay in the hotel and organizing leasure activities(excursions and so on).Calm, cosy,clean rooms.You really feel at home! It was our second staying here, definitely will choose this hotel another time.
Very comfortable hotel with helpful staff. In a very good location, close to the train station. Easy access to the Jungfrou. Unfortunately, I chose the time of the drums and pipes festival. The very loud music went well into the night and early hours of the morning. Not the fault of the hotel, of course.
The free upgrade on arrival was a very pleasant surprise. The view from the room was outstanding with fabulous views of the Swiss Alps.
The hotel staff was also very kind and very helpful ! Room a bit old fashioned but clean and nice. Not that close to the ski slopes nor ski-lifts but it's ok
An excellent and peaceful location, ideal for family and near to both the railway stations. A bit too expensive.
It provided the card of visitors,it's useful for us.It also provided two coffe~~ well, i book a double room but it gave us a 4-person room!!!!And we had to make bed usings ourselves.Besides, It's a bit longer to walk from the train station.
A very nice, clean hostel. Good position. I prefer it to many other hotels I stayed.
Lovely and helpful staff, clean room, nice breakfast, verry well located in the center of interlaken. tip top ! none
Wonderful,friendly and helpful staff. Very clean and family-friendly.Free wireless internet.
The villa staff were very helpful and excellent service. I liked the concept very much.There is huge kitchen with dining tables, lockers, games, playroom for kids,swimming pool,etc.I could buy train tickets to Top of europe at the villa. The staff could guide me the trip very well. The ventillation in room(6bed) is not adequate.It was stuffy and we had to open the windows.But since our room was in ground floor, we did not feel secured keeping the windows open thoughout nite.
It has a nice view infront of the hotel. It is clean and comfort. The kichent is the best!
Local Bus pass infront of This Hotel. take care is OK. No accessories for takea bath ex. soap.
Great location, excellent facilities. No airconditioning.
They helped us find things to do and places to eat. The room was big, nice and clean. The staff was very helpful and easy going. The pool is a good addition. The television in the room was from the 80's with a nice flat screen costing 200$ it wouldn't be too much to put one in. They charge for internet.
hotel staff very friendly and helpful. food quality excellent internet signal was not strong enough for you to work from your room and forced you to work in the hotel lobby.
If you need to rent a fan, the hotel charges CHF5 a night! It's outrageous. Other hotels supply fans free of charghe.
Very helpfull staff, clean rooms, nice garden, quiet area. Some rooms have an 'old' look.
Swimming Pool Location - no buses nearby Breakfast - insufficient fruit , poor coffee Superior room had no air con
The location was great, everything we needed was nearby or a short walk away. The view our room was amazing.
The staff of the hotel are really amazing and helpful. The Quality of the Hotel is Poor.the furniture is very old.I have been to many hotels all around the world but it is my first time to stay in a room with two bath rooms. for reference, I stayed in room # 10
Very nice hotel. Rooms were very nice and clean. Staff was very friendly , helpful and the breakfast was excellent. Great resturant with good food and friendly staff
Very helpful staff
Even though it was an old style hotel it was very clean, also the wellness centre was great.
The receptionist was so friendly and helpful. The wellness center was enjoyable. Our room had a balcony with an amazing view of the mountains.
Beautiful historic building centrally located. Overpriced for what it offers. Should be updated occassionally given prices.
It is well situated, close to Interlaken Ost. Beautiful building. Beautiful view on the street. The reception area is warm, elegant, classical. There seems to be a disconnnection in the room design in the building beside it.
It´s a big hotel, appropriate for big group tours. If you are not in a tour ,you can find better options in Interlaken
the hotel is sizeable, have all the essential facilities. staff are helpful and nice too far away from the railway station. Especially when you travelling with luggage and ski equipments.
Excellent location,very friendly staff-speak english Price
Staff was good and friendly.hotels are clean. I ask about amending my duration of stays , they told me I can't, they will charge me for whole stay as I booked.i find I was stack into a contract.no flexibilitiy.
The size of the room is good and they gave me the room with two windows facing mountain The facility of the room is simple as 3 star hotel. The comfort of the room is not good.
The whole experience at the hotel was that good i would go again but for longer, it was clean, the staff very friendly, food excellent and brilliant value for money.
Lovely traditional 17th century house kept very well by the owners - nothing was too much trouble for any of the staff & the food was excellent for both the buffet breakfast or if you indulged in the restaurant for a meal at night. Nice, cosy room with everything you need for a totally relaxing stay. Sometimes the internet in the rooms does not work very well but this was only an occassional problem & easily solved by sitting in the reception area if you're internet needs are urgent.
The people were very nice and the location was great for us. a bit of a bigger room.
Hotel guest room was very dirty, in particular the bathroom with broken tiles and very dirty floor. Had to wipe it before using it.
Nice location, nice staff and good breakfast for the value of money. The free internet connection is only good at the hotel lobby. The connection is almost non existence in rooms so not good for those who want to work from room.
Very friendly staff. We arrived late (10:30 PM) and they were very accomodating, although we had to call them first. Gave us a very big room because we were traveling with a baby for no extra charge. Limited parking.
Very quaint place, the owners and staff made us feel really comfortable and relaxed, and the owner's golden retriever - Gina - made the place feel like home. Assistance was always right at hand, since it is a small place everyone has many jobs so they have placed a phone at the reception desk with the number to call if they are away, or someone is always just down stairs in the restuarant. The restuarant menu offered many different things to experience and we enjoyed all we tried. Location was perfect and bus passes are provided, but sometime have to be requested. They helped make our Christmas in Switzerland a holiday to remember. I had no problems but do know that some of the bathrooms were small and tall men may have problems with some of the low ceiling beams. Personnally I felt the historic features added character.
The family room was very large and good for families with children. The location was decent but we were traveling with my 76 year old grandmother and it was a bit of a hike from the train stations and town.
We were impressed by the facilities provided at the hotel and the food at the restaurant was also really good authentic swiss cuisine.the staff was very polite, spontaneous and helpful nothing at all would definitely recommend the place to my friends to follow
This city surrounding with mountains is nice and peaceful place to stay for travelling to Jungfraujoch in the next morning. This hotel is wood decorative swiss-style. Hotel's staffs are very helpful and kindness. Actually, we have to leave the hotel in the early morning before breakfast time, but she prepared our big breakfast pack for eating during travelling on the train that make us surprised and impressed. The bath room is so big than we expected. If we have a chance to go to interlaken again, we will not miss to stay at the Hirschen hotel. Nothing!
Its good and worth the money Timings of reception must be made convenient for long distance travellers.
We had a room with a view of both the river and the mountains. Very nice. Also, the staff was excellent, especially Erich at the front desk.
the helpfulness and friendiness of the staff
The staff was very helpful and the beds were spacious. We stayed in a twin/double room with the beds put together and it was more than enough room for two adults and a six and two yr old. The floors are very creeky.
the veiw of the mountains was great,room was nice enought room for 2 breakfast was very good!!!!! very helpful staff recommend a very good italian restaurant one of the best we had in all of our time in europe!! the elevator smelled very bad like sour milk wooded floors very creaky when walking still very nice
Rooms were great, plenty of nice touches to make the stay comfortable. Parking is very convenient, 10 CH per night, and entry to hotel is nice. Quiet part of town - short walk to more populated area. Wifi in our room (triple on the first floor) was HORRIBLE. Had to use our (roaming) data. But, worked great in the lobby, so I am sure not all rooms are affected.
The staff and the views were both excellent. We were very impressed with both, plus the location. No issues
Staff friendly and helpful No bar and restaurant and bar facilities
Everything. Good swiss beer. Great Breakfast, Very helpful staff. All was very good
Children crying could have been stoped by the staff
good location and nice view the price to expinsive
yes internet is not free
The location is excellent 2 minutes walk from west train station. Hotel Staff are very friendly and helpful. Room size was ok and it was clean with good furniture. The room did not have a mini bar
Comfort of the room, staff, free internet
Excellent location close to the Interlaken west station. Good comfortable rooms. Clean hotel with a good restaurant. No free internet facility.
Very clean hotel and great location from train station. Food was excellent and hotel personnel very attentive Not really
The location, very near to the rail station, was ideal. The accommodation was extremely comfortable and we were made very welcome.
clean, quiet, convenient, nice service
The staff is very friendly and cooperative I recommend if possible MiniBar and more TV English channels
Nice hotel staff and free internet. Location is good and also very good breakfast. Nothing
The location. Yes, it was to hot though the website said it's air conditioned hotel.
There is nothing to like . As the hotel declare itself 4 star . But there is no tea/coffee maker , no room service , no air conditions , bathroom are very small , poor carpet . I have a bad experience for staying in this hotel .
Good ambience Quite Distance from the Train station
It had a great view of the mountains It was an ugly building, poorly kept up and rooms were poorly cleaned. Was very expensive for what you got. The top dining area sounded great, but was dated and smelled like old cheese. Interlaken was beautiful & was the one redeeming factor about this place.
The rooms were both very good with panoramic mountain view !! The breakfast was very good with a wide variety of foods and drinks for the price.
very nice pleasant hotel, beautiful views, good breakfast,great staff at the front desk,very helpfull, would recomend no
Terrific views. Lift corridors are dark. Corridor lights do not come on automatically. Bed mattress is way too soft. Interior decor of guest room appears drab and tired. On entering the room, I noticed the carpets outside the bathroom had significant water stains: I suspect that this is due to the inability of poorly fitted shower curtains to prevent water seeping onto the bathroom floor which is level with the bedroom. A water barrier along the threshold of the bathroom door should solve the problem,
-centrally located. We walked in from West train station and walked out from east -room was quiet -breakfast was outragously expensive
room view bed
the beautiful setting and view also heated pool and nice breakfast layout no
the location of the hotel in centre of Interlaken with the view of the Jungfrau. It was very expensive, plus parking at CHF14 per night was excessive. Breakfasts expensive and only so so.
Staff were friendly. Reception/Bar area very bland and empty.
We were very impressed with the cleanliness and and the size of the room. The deck to the outside back yard was also a very nice touch - if the weather had been better. It's location is a little out of the way. It is much closer to the West train station than the Ost station and this should be mentioined in the hotel info.
confort and cleanliness
Helpfulness of manager suggesting activities. Location convenient for shopping, transport and restaurants. Good parking. Cleanliness of bedroom. Excellant breakfast.
Location, cleanliness and quietness
The couple that run the Derby are really nice and helpful, the rooms were very comfortable and clean. Breakfast was delicious and the location of the hotel was great. We were located in a quite area but we were also close to the town centre.
view, breakfast, the hotel has a car and can easily arrange a pick up facility specially for patrons arriving late in evening
Great breakfast, clean rooms, convenient location, George was oustanding and helpful in everyway recommending places to go and things to see.
Manager was friendly and helpful, hotel was in a quiet location but only a few minutes walk to the town centre, on site car parking, room was clean, modern, well decorated and with a pleasant view from the windows. The breakfast was good but the choice of cereals and fruit could be expanded further.
We liked the owner, he was very helpful and booked our trips. The location was great and close to the town.
Very comfortable, spotlesly clean, excellent breakfast. Very good value compared with other hotels in Interlaken
The staff was very friendly. The restaurant is excellent. The breakfast is pretty simple. It is nearly impossible to find the location.
Location is not too far from the train station. Only 5-10 mins walk. The price is relatively high for a 3 stars hotel comparing to a 4 stars in Lausanne.
It was very nice to stay there. Room was clean and service was very good. I enjoyed breakfast very much.
Nice family that runs the hotel. Centrally located in Interlaken. Good breakfast. Nice rooms. We stayed at this hotel 3 times within the last 6 years. Room telephone and also pay phone in the lobby use pulse dial technology and therefore cannot be used to make calls that require touch tone (DTMF technology) keypad input.
extremely friendly staff, they go further than 'just service' ...
hotel staff attitude problem. they insist their own style, not accepting customer opinion.
nice breakfast room, location...need taxi from train with luggage, all uphill, easy walk to train, all downhill. Desk lady (owner, I think) was not friendly even unattentive. When we arrived (during check in time, which was limited) she wasn't around so we rang the bell on the desk and waited 10 minutes. Noticed she did the same thing in the morning when someone was trying to check out (again during the limited check out time).
Perfect room service. Nice rooms.
hmmmmmmmmmm./.. need to think hotel staff entering our room without knocking the door with master key in the night at 10pm ( don't know for what reason)
very friendly staff provides very useful information around the Interlaken area. this hotel is highly recommended
Convenient parking, excellent, helpful staff. Do not waste your euros on the breakfast! Old building, needs remodeling soon.
closure to the train station
Staff are friendly and helpful. Location, Close to train satation (Interlaken ost) about 3 min walking. The balacony (Nice view). The curtains in the room.
Multilingual staff was helpful in all situations, except for drunken revelers outside at 4 am. Apparently this is a frequent occurrence, and the police are unable to stop it. shower facility was in the bedroom, not the bathroom -- an awkward situation
It is about 8 minutes walk with luggage to and from Lucern OST and hotel. All the Reception staff were friendly and helpful. The rooms have different themes and designs and they can accommodate your preference if the rooms are available. I had a room with the English decor and it was nice, clean, cosy and comfortable. Good view of the mountains from the balcony. Breakfast is also good. They are also cafes and restaurants near the hotel. It is also convenient to go to Jungfrau as it departs from Lucern OST. Nothing that I do not like.
station, bus station are in close proximity Spending money for this kind of hotel not worth
Comfortable room, good service, convenient location close to the station.
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The room was clean and the staff very friendly and knowledgeable about tourist attractions.