|"The staff was excellent and helpful."||(in 19 reviews)|
|"The room was amazing."||(in 19 reviews)|
|"Super nice rooms."||(in 1 review)|
|"Roaches and spiders"||(in 25 reviews)|
|"Air conditioner barely worked."||(in 3 reviews)|
|"a lot of bugs everywhere."||(in 6 reviews)|
|roaches in the room||in 98 reviews|
|friendly staff||in 49 reviews|
|bed was comfortable||in 41 reviews|
|one night||in 27 reviews|
|good location||in 22 reviews|
|bed bugs||in 17 reviews|
|first floor||in 16 reviews|
|king size||in 12 reviews|
|refund me the money||in 10 reviews|
|smoke smell||in 10 reviews|
|sheets were stained||in 9 reviews|
|large puddle||in 6 reviews|
|room not clean||in 6 reviews|
|wall plaster||in 6 reviews|
|room was huge||in 4 reviews|
|used tampon||in 2 reviews|
Wish I'd read more reviews before I stayed here.
I should have known I wouldn't get much for $35 a night, and I didn't. The only reason I didn't go elsewhere was that I was very tired and the room was just barely inhabitable. Pluses: o Working power, plumbing, air conditioning, clock radio. o Plumbing fixtures worn but working. Lots of hot water. o Floors, furniture, bedding, toilet, shower clean. o Nice soap, shampoo, hand lotion. o Bed a little hard but I slept well. o Bath linens thin but adequate. o Curtains made room very dark. Don't know: TVs and room phone (I didn't use them)
Minuses: o Most table and counter surfaces dirty or showing smears from whatever rag they were wiped with. o Several light fixtures unplugged because knobs were missing; one fixture didn't work at all). o Bare light bulb in living room ceiling. o Lock hardware on door was loose. I tightened it myself; only after doing so did I feel safe staying there. o Rip in arm of couch. o Dark, depressing paint and paneling. o "Kitchen" is a fridge, tiny microwave, greasy plug-in 2-burner unit on counter top. o NO COOKING OR EATHING DISHES AT ALL. o Air conditioning: both worked but one had a broken temperature knob; together they cooled the place enough. o Sketchy clientele, hung around outside in groups. I felt unsafe, and I'm a big guy and I can defend myself. o WiFi: slow, kept getting disconnected, 5-6 networks and I had to keep trying them to find one that worked. o One trash can for whole suite. o Patchy paint, sloppy around edges, visible spackling in several spots. o Hair dryer broken. o Ironing board but no cover and no iron. o No drinking cup or glass in bathroom or kitchen. o Toilet flapper valve stuck open once; I had to manually untangle it. o Outdoor fire hoses absent. o No stopper in bathroom sink (made shaving difficult). Guest service: o Terrible phone connection at front desk. o Clerk barely spoke English. o No air conditioning in front office. o Took 15 minutes to find my reservation (made through Bookings.com). The kicker: When I checked out, the man at the desk, who sounded like the owner, told me proudly that my room was one of their best.
Give your review a headline
Got bit by bed bugs all over my back Had to wait to buy a soda 10 minutes while clerk talked on phone Burned out light on ceiling fixture. Difficult to get to.
Cheap and Dismal
The parking lot was well lit.
I've been homeless and prefer that to staying here. Seriously, stay away. The staff barely speaks English and are unwilling to work with you on modifying your reservation. They charge more than the cost of staying the night if you want to check out a day early. The toilet runs, the faucet drips, the lights are bare bulbs, the door doesn't seal, room service opens my bags, there is no hot water after 7 AM, the AC unit rattles loudly, and you can smell when someone next door uses the bathroom. It's located in an industrial section, so food, shopping, and even fuel stations are miles away. Oh yeah, and bed bugs. In summary: if you want an inexpensive way to spend the night, threaten small children until the police show up, resist arrest, and spend some time in jail. You'll receive better service.
Just say NO!!
I walked into the lobby. No one was at the front desk but 3 people were on the couch speaking a different language. I announced that I had made a reservation. They continued to talk and eventually got around to helping me. It was difficult to understand their English. Although I made the reservation for 3 people, when I got to the room there were only 2 towels and the pull out couch did not have a sheet, blanket, or pillows. I called to correct the problem and was told that I would have to wait until morning. They didn't have any extra linens or towels at the front desk. My son ended up having to sleep directly on the mattress with a blanket and pillow we happened to have in the car. When the maid finally came late in the morning it took me some time to communicate what I needed. She finally gave me a blanket, sheet, and extra towel but didn't bother to make his bed and I gave up trying to get a pillow for him. The entire time they never did clean the room. I found a lot of trash under the couch, battery by the TV, smoke alarm in one of the drawers, the shower had a black ring. They were very cheap about giving you towels or supplies. The morning we were supposed to check out our keys stopped working so we ended up getting locked out of our room while we were loading our car. When I did our laundry I came back to find my still very warm clothes had been taken out of the dryer by another guest. One night my husband didn't have warm water to shower with and the next morning we saw a huge pit had been dug in front of the motel and water was in the bottom of the hole.
Absolutely nothing! Worst experience I ever had. I normally use hotwire.com and have never had any problems like this. I will never use this service again to book a hotel.
Room smelled like stale cigarettes Room gross and dirty Bed had Bedbugs Woke up after an hour of sleep to bites all over my body. Leff hotel in the middle of the night to sleep at the airport NEVER AGAIN!
Don't book there worse experience in life.
Roach infested place. Sink in bathroom dirty when I checked in. Toilet ran all night. Linen suppose to be white. They were a dark beige to the point that looked dirty. Was suppose to have a king bed. Got double bed. Bedspread had a rust stain on it and a bed was broken. Checked in in the late hour checked out in the early hour. Could not deal with the condition. Ask for a refund for at least one night. I was told I could not get a refund. Because, they said they could have move me to another room. If on room is infested with roaches. They all are. I was traumatized and I ended up going to stay with a relative. Worse experience in life.
Roaches, and fillthiness.
Located in Irving, The Crossroads Hotel & Suites has 112 rooms and a convenient location that is just a short distance from a metro station, as well as the Dallas Love Field Airport. Free parking is available at this family-friendly property, but travelers should note that pets are not allowed. There are designated smoking areas at the hotel. The hotel can accommodate accessibility needs.
Guests can choose from single suites, double rooms, double suites, and king rooms at the hotel. Some of the suites have jetted tubs. Some of the amenities guests will find in the rooms include free WiFi, cable TV, air conditioning, a private bathroom, microwave, refrigerator, desk, phone, and free local calls.
The property offers an array of amenities for the guests to enjoy, such as a snack bar and free WiFi in the public areas. Other amenities include laundry facilities, a conference space, dry cleaning services, daily housekeeping, and a 24hr front desk.
The hotel guests will be close to many popular locations that they might want or need to visit. The University of Dallas is a short drive away, as is Version Theatre, Dealy Plaza, Klyde Warren Park, Dallas Market Center, and the Frontiers of Flight Museum. The travelers will also find many places in the area where they can grab a bite to eat. Some of the options include Pollo Regio, Classic Chicago Gourmet Pizza, Bennigan’s, Taquerias Arandas, and Wendy’s.
based on 264 reviews
Policies vary by room type and provider.
The Crossroads Hotel & Suites is located at 3135 East John Carpenter Freeway, 3.2 miles from the centre of Irving. Homewood Suites by Hilton Dallas-Irving-Las Colinas is the closest landmark to The Crossroads Hotel & Suites.
Check-in time is 15:00 and check-out time is 11:00 at The Crossroads Hotel & Suites.
Yes, The Crossroads Hotel & Suites offers free Wi-Fi.
Yes, The Crossroads Hotel & Suites offers free parking.
No, The Crossroads Hotel & Suites does not offer free airport shuttle service.
The Crossroads Hotel & Suites is 2.9 miles from Dallas Love Field. The Crossroads Hotel & Suites is 8.9 miles from Dallas/Fort Worth.
No, The Crossroads Hotel & Suites does not have a pool on-site.