Irving Car Hire

Cons: Was notified 30 minutes before pick up time there was no car available for me. I was told they would call me within 20 mins with a car & never heard back. I continued calling them throughout the day, each time there was a different excuse why there wasn’t a car available. Had to rent from enterprise

Horrible Customer Service

Cons: I made a reservation about two weeks in advance of my trip, when I went to pick up the car the assistant manager told me they didn’t have anymore cars and they haven’t had any for two days. That’s not the end of it, when I inquired about why I wasn’t informed the assistant manager told me that they’ve been “trying to call me” But the problem is I actually called this particular Hertz office the day before pick up and then the morning of and both times my reservation was confirmed by the associate. This manager never apologized and showed a complete disregard for the inconvenience and then gave me an attitude for being upset quote “I don’t know what you want me to do” and shrugged her shoulders. When I inquired about my refund she said “we didn’t charge you” as she walked off to the back. I will not be doing business here ever again.

Rude franchise of hertz

Cons: They told me I was late by more tan one hour so the reservation was cancelled then I waited for hours for a car

Unsatisfactory

Pros: Fuel efficient

Cons: Poor customer service the truck was suppose to be a six seated however was a five seater which was uncomfortable for our family no others available. They called 2 hours after drop off with attitude stating we caused damage to the truck however if they had checked the contract they would have seen that the damage was pre existing when my husband called back to clarify they were rude and too busy to address his concerns and said they would call back with no return call

Tire issues entire way

Pros: Big trunk

Cons: From irving tx til we arrived in Columbia sc we had tire issues, we had to keep airing the back tires, lights on, when dropped off they were on, I even called roadside numerous times.....case#160316798, please help adjust our rental fees for all the issues since we were charged fees for missing our flight :(

No cars available

Pros: Not much

Cons: There was no car available for us for the time we reserved. I was told I'd have to wait about 90 minutes to get a car; and ,even then, there were no guarantees I'd get an SUV as I'd requested.