Na Balam Hotel

3 stars
8.3
Very good
based on 1161 reviews
1,161 reviews
Calle Zazil-ha No. 118, 77400 Isla Mujeres, Quintana Roo, Mexico
Calle Zazil-ha No. 118, Isla Mujeres, Quintana Roo
+52 998 881 4770
Mon 13/7
-
Tue 14/7
2 guests, 1 room
Deals from
£117
/Cheapest rate per night
Room type
Provider
Nightly total
Double room, bed type unknown
£117
Standard Room, 2 double beds
£136
Deluxe room, bed type unknown
£308
11 more Na Balam Hotel deals
11 more Na Balam Hotel deals
Building
Other
Spa
Restaurant
Other
Pool
Balcony
Other
Other
Other
Other
Pool
Spa
Beach
Other
Other
Restaurant
Other
Bedroom
Dining room
Pool
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Situated in Isla Mujeres, Na Balam Beach Hotel & Villas is a short walk from Isla Mujeres Harbour and provides an indoor pool and a private beach. It offers 4-star accommodation and views of the garden.

The hotel has been recently refurbished and provides a 24-hour reception, an airport shuttle and babysitting/child services. In addition, the multilingual staff are on hand to offer assistance.

Na Balam Beach Hotel & Villas has 33 rooms, all of which are equipped with a range of amenities to ensure an enjoyable stay.

The hotel's in-house restaurant, Zazil Ha, is a popular place to have a meal. Each evening, guests can enjoy a drink in the comfortable lounge bar.

Na Balam Beach Hotel & Villas is close to Kokonuts Isla Mujeres and Playa del Norte. Playa Mujeres Golf Club is just an easy drive from the hotel.

8.3
Very good
1161 reviews

Latest deals for Na Balam Hotel

Mon 13/7
-
Tue 14/7
Double room, bed type unknown
£117
nightly with fees
Double room, 2 double beds
£122
nightly with fees
Standard Room, 2 double beds
£136
nightly with fees
Double room, 1 twin bed
£150
nightly with fees
Double room, bed type unknown
£152
nightly with fees
Double room, bed type unknown
£158
nightly with fees
Standard Room, 2 double beds
£168
nightly with fees
Double room, 2 double beds
£192
nightly with fees
How do payments to us affect ranking and how do we rank results?
Learn more
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Cookie settings

Amenities at Na Balam Hotel

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Free parking

Basics

  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Body soap
  • Air-conditioned
  • Dustbins
  • Conditioner

Bathroom

  • Shower
  • Additional bathroom
  • Hairdryer
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom
  • Walk-in shower

Services and conveniences

  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key access
  • Bottle of water
  • 24-hour front desk

Outdoor

  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony
  • Outdoor dining area
  • Private beach
  • Garden

Things to do

  • Whale watching
  • Eco tourism
  • Bicycle hire
  • Fishing
  • Scuba diving
  • Diving
  • Snorkelling

General

  • Family rooms
  • Seating area
  • Garden view
  • Inner courtyard view
  • Sofa
  • Tile/marble floor
  • Pool view

Kitchen

  • Kitchenware
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine
  • Kitchenette

Accessibility and suitability

  • Accessible parking
  • No smoking
  • Upper floors accessible by stairs
  • Designated smoking area
  • Private entrance

Health and safety

  • Daily housekeeping
  • First-aid kit
  • CCTV outside property
  • 24-hour security
  • Safe

Parking and transportation

  • Street parking
  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service (additional charge)

Dining

  • Minibar
  • Restaurant
  • Bar/Lounge
  • Dining table

Media and entertainment

  • Flat-screen TV
  • Streaming service
  • TV

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Bedroom

  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Pool and spa

  • Spa
  • Outdoor pool

Family friendly

  • Babysitting or child care

Reviews of Na Balam Hotel

8.3
Very good
1161 verified ratings
Wonderful
458
Very good
257
Good
199
Okay
88
Fair
84
Mediocre
30
Poor
45

Summary of reviews

Guests say
Guests consistently praised the hotel's prime location near the beach and appreciated the spacious rooms and natural surroundings. However, opinions on service and breakfast were mixed, with several guests reporting unfriendly or unhelpful staff and limited breakfast options. Cleanliness was a concern for some, with issues ranging from dust and bugs to more serious complaints. Despite these drawbacks, the proximity to the beach and comfortable room sizes were standout positives for many visitors.
AI-generated from customer reviews
Location10 out of 10
Room Size8.5 out of 10
Service5 out of 10
Breakfast5 out of 10
Cleanliness3.5 out of 10
Sort by:Most recent

Show reviews that mention

Filters

All filters

Filters

Review rating
Traveller type
Time of year

Score by provider

All reviews

10
Wonderful
Anonymous, Dec 2016
Pros (+) Location, views, service, beautiful water, and inclusive breakfast
Cons (-) Outsiders welcome on beach and kids a little loud at times

Location

Calle Zazil-ha No. 118, 77400 Isla Mujeres, Quintana Roo

What's nearby

  • Playa del Norte0.3 mi
  • Aqua Adventures Eco Divers0.4 mi
  • Isla Mujeres Harbour0.4 mi
  • Dolphin Discovery1.9 mi
  • Makax Lagoon2.3 mi
  • Costa Occidental de Isla Mujeres National Park2.4 mi
  • El Farito Dune2.4 mi
  • Tortugranja3 mi
  • Hacienda Mundaca3.3 mi
  • Playa del Norte Isla Mujeres3.9 mi
  • Garrafon Natural Reef Park4.3 mi
  • Punta Sur4.8 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
Licence number: 003-007-001607/2025

Essential information about Na Balam Hotel

Low season

High season

July
July
Cheapest month to stay with an average 0% drop in price.
Most expensive month to stay with an average 0% rise in price.

When to book a room at Na Balam Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Na Balam Hotel

  • The cheapest price a room at Na Balam Hotel was booked for on KAYAK in the last 2 weeks was £150, while the most expensive was £150.
  • How long should you stay at Na Balam Hotel? KAYAK users usually book their rooms here for 9 days.

FAQs when booking at Na Balam Hotel

  • Where is Na Balam Hotel located?

    Na Balam Hotel is located at Calle Zazil-ha No. 118, 2 miles from the centre of Isla Mujeres. Playa del Norte is the closest landmark to Na Balam Hotel.

  • When is check-in time and check-out time at Na Balam Hotel?

    Check-in time is 15:00 and check-out time is 12:00 at Na Balam Hotel.

  • Does Na Balam Hotel offer free Wi-Fi?

    Yes, Na Balam Hotel offers free Wi-Fi.

  • Does Na Balam Hotel offer free parking?

    Yes, Na Balam Hotel offers free parking.

  • How far is Na Balam Hotel from the airport?

    Na Balam Hotel is 17.6 miles from Cancun. Na Balam Hotel is 52.8 miles from Cozumel Intl.

  • Does Na Balam Hotel have a pool?

    Yes, Na Balam Hotel has a pool on-site.

  • How does KAYAK find such great Na Balam Hotel hotel deals?

    KAYAK scours the web for all room deals available at Na Balam Hotel in Isla Mujeres and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Na Balam Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Na Balam Hotel.

Nearby hotels and places to stay

Closest

See more nearby stays
4-star hotel
Casa del Jaguar Beach Hotel
8.8 Excellent (284 reviews)0.01 miOutdoor pool, beachfront, Restaurant£260+
3-star hotel
36% cheaperHotel Villa Kiin7.9 Good (848 reviews)0.02 miPrivate beach, snorkelling, Outdoor pool£85+
3-star hotel
Lotus Boutique Hotel & Wellness Center - Adults Only
7.9 Good (207 reviews)0.02 miAdults only, Outdoor pool, beachfront£251+
4-star hotel
Na Balam
0.03 miOutdoor pool£151+

Cheapest

See cheapest stays in Isla Mujeres
2-star hotel
77% cheaperSuites Los Arcos8.5 Excellent (544 reviews)0.28 miSnorkelling, Coffee machine, Flat-screen TV£31+
2-star hotel
59% cheaperHotel Xbulu-Ha8.5 Excellent (317 reviews)0.29 miSnorkelling, Free Wi-Fi, Coffee machine£54+
3-star hotel
52% cheaperPlaza Almendros Hotel Isla Mujeres7.7 Good (833 reviews)0.23 miOutdoor pool, Room service, Free Wi-Fi£64+
3-star hotel
40% cheaperHotel Cabanas Maria Del Mar7.5 Good (965 reviews)0.09 miPrivate beach, snorkelling, Outdoor pool£79+

Most recommended

See most recommended stays in Isla Mujeres
2-star hotel
30% cheaper
La Poza Suites
9.1 Excellent (21 reviews)0.22 miOutdoor pool, Coffee machine£93+
4-star hotel
Hotel Secreto8.9 Excellent (441 reviews)0.1 miPrivate beach, Outdoor pool, Fitness centre£212+
4-star hotel
Casa del Jaguar Beach Hotel
8.8 Excellent (284 reviews)0.01 miOutdoor pool, beachfront, Restaurant£260+
4-star hotel
19% cheaperIxchel Beach Hotel8.7 Excellent (1,177 reviews)0.19 miPrivate beach, snorkelling, Fitness centre£107+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7.8
2.0 mi
Cancun
17.6 mi

Everything you need to know for your stay in Isla Mujeres