Hotels near Jacksonville Airport

Hotels near Jacksonville Airport

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Jacksonville (JAX) - Jacksonville, FL, United States
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Best hotels near Jacksonville Airport

Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
9.1
Overall
8.1
Overall 8.6 Excellent
Based on 475 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
9.1
Overall
8.1
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Location
9.2
Services
9.0
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.4
Location
8.9
Services
8.3
Staff
9.0
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.8
Comfort
8.7
Facilities
6.0
Location
8.9
Overall
6.0
Cleanliness
8.4
Comfort
8.6
Location
8.7
Services
8.1
Staff
8.5

Excellent 10.0
Pros: The staff was very accommodating and friendly
Cons: Carpets in the room need upgrade
Excellent 10.0
Pros: Everyone was very friendly. Clean room, comfortable bed, large room. It was great having a large table in the room and a couch. Loved our stay!! Breakfast was great!!
Excellent 9.0
Pros: Everything
Cons: Shuttle shut down @ 11:00 PM. Landed at airport 11:15, had to hire a taxi $25.00
Excellent 10.0
Pros: The staff was very helpful and nice. The room was EXTREMELY CLEAN!!! The breakfast was Awesome!!! I will definitely be returning….
Cons: Nothing to say here
Excellent 10.0
Cons: The pillows were awful. Lumpy%
Excellent 9.0
Pros: Very good 👍 not
Cons: Nothing
Excellent 9.0
Pros: The bed was comfy and the staff was great. The breakfast was very nice! Thanks
Cons: Although the room and bathroom appeared clean, there was a dirty washrag hanging on the shower bar and there were hairs in the bathtub.
Excellent 10.0
Pros: Nice clean room and building.
Cons: The bathroom tub faucet didn't work and neither fid the iron. Called the maintenance man 2x for the faucet.
Poor 1.0
Cons: Not very clean at all
Mediocre 3.0
Pros: Person on duty at the front desk when I arrived.
Cons: Room smelled musty. There was a shouting and fighting match on the floor. I couldn't get the front desk to answer. I called the police. NO shuttle to or from the airport.
Excellent 10.0
Pros: This worked out well for us as it was close to the highway. Just a nice hotel to stay at. I think the requiremnt to write 225 letters is a big pain in the but. But to leave a rating I have to do it. I have 55 to go and I hope I can think of enough
Cons: No
Excellent 10.0
Pros: Room was clean. Decent size. Bed was comfortable
Cons: Doors were very squeaky. TV was going in and out during watching a show, very static, the water did not get very hot in the shower and the AC could not be adjusted for night time which made it uncomfortable to sleep Because I was hot
Excellent 10.0
Pros: Always clean! Such friendly staff!
Mediocre 3.0
Pros: Location
Cons: I did not like that the hotel manager Lauren called me and my husband by the wrong last name several times. Our last name is Richardson. She called us Mr. and Mrs. Wright a few times, then called us Johnson. Very rude! Hotel was also outdated.
Excellent 10.0
Pros: The cleanliness and the mattress was so comfortable.
Cons: No
Excellent 10.0
Excellent 9.0
Pros: Location was great. The room was clean and had everything I want in a room. Microwave, refrigerator, nice t.v., etc. Bed was comfortable. The lamp next to the bed have power outlet and USB port was very nice.
Cons: Sure it was something that could be adjusted, the water never got that hot in the shower.
Excellent 10.0
Pros: Very clean hotel with good staff, unfortunately due to the Covid breakfast was grab and go. Coffee was good.
Excellent 10.0
Pros: The front desk rep that was there when I checked in was beyond helpful.... And extremely nice. I wish I was good with names. But she was a lifesaver in so many ways. Also the front desk rep from that Friday afternoon. Both ladies deserve something special
Cons: Wish that the cleaning lady would have at least knocked on my door to see if I needed anything. I ended up going to her myself to empty my trash and get new trash bags for my room.
Good 6.0
Pros: Cleanliness especially during COVID
Cons: The room above us had a loud obnoxious family with small children. The children and adults were very loud and unruly. Running , jumping , screaming until 1:30am. We had just driven 13 hours, and just wanted some rest!
Excellent 8.0
Pros: clean
Cons: no
Good 6.0
Pros: The convenient location.
Cons: The original room smelled musty, and we had to change rooms. The second room was more bearable but still musty and obviously covered up with Febreeze.
Good 6.0
Pros: Professionalism of hotel employee at the front desk. She remembered our names, was cheerfully helpful and constantly checked on everyone's status to see we were all right. The hotel was very clean, and the building sturdy and quiet despite the storm.
Cons: Our room had an unfortunate problem with water leaking and keeping the carpet wet and the humidity very high. Since the hotel was full from evacuees, we could not move to a better room. It had an odor of burned wiring all the time, and was unpleasant.
Mediocre 3.0
Pros: Breakfast was very good
Cons: We did not get the room we booked. Instead of 2 QNS MOBILITY/HEARING ACCESS TUB STUDIO/SOFABED we got one king and sofa bed and that’s it!?!Not cool!!!!
Excellent 10.0
Pros: Bed was very comfortable. Room was really nice. Loved the refridge and microwave cabinet.
Cons: I had to leave at 4:30 am for airport before the breakfast, but I was able to have coffee. The tv remote did not work. Towels were rather thin, not like the Sheratons where I stayed the night before.
Excellent 10.0
Pros: This hotel was very clean inside and out. No dust/mold/unpleasant odors etc. Beds were comfy. I was so surprised at how spacious our room was. I was more of a square shape vs the skinny long rooms with stuff packed in there at most hotels. The breakfast was absolutlet delicious! The first day the had southwestern omlettes that were really good along with all other kinds of breakfast foods. My daughter loved the waffle station where you made your own waffles and they also had fun toppings like whip cream, chocolate and cinnamon syrup. I also want to rave on the staff. Everyone washi friendly. Even the people sweeping up trash we nice and did not seem miserable. Was close to a lot of restaurants and close to the Jacksonville zoo. I would recommend the hotel to others and plan on staying here again on our next trip to Jacksonville
Cons: No negetivity comments.
Excellent 10.0
Pros: quiet room ,most comfortable pillows ever, close proximity to UF Hospital N. and the cordiality of the lady at front desk
Excellent 10.0
Pros: Staff was friendly and accommodating. Rooms clean and comfortable!
Excellent 10.0
Pros: It was very clean and everyone was really nice
Cons: The breakfast could've had been better
Okay 4.0
Pros: The beds were comfortable.
Cons: Shortly after arriving to our room, another guest entered our room with a different key. Once we had our keys rekeyed we weren't able to enter our room. The only item in our bathroom was a bar of soap. Also, our coffee was lukewarm in the morning. This was the worst experience with Hampton Inn Hotels. I expect better of this usually higher quality chain.
Mediocre 2.0
Pros: Nothing
Cons: Upon checking in the first room we went to the beds were leaning up against the wall. The second room we went to it smelled musty in mildewy, the fridge where we were putting our daughters medicine was dirty and mold in the shows in the corners. The final room we rested in was also dirty and mold on the shower. I've been staying almost exclusively at Hilton properties for over 20 years. For most of the time I've been a diamond member and this is the worst property that Hilton has put their name on.
Hampton Inn & Suites Jacksonville-Airport - Jacksonville
Rated no. 1
8.6
Excellent 8.6
Based on 475 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
8.0
Location
9.0
Overall
7.5
Overall 8.6 Excellent
Based on 271 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
8.0
Location
9.0
Overall
7.5
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
2.0
Cleanliness
4.0
Location
8.0
Overall
6.0
Staff
8.0
Value for money
6.0
Cleanliness
8.5
Comfort
8.7
Location
8.7
Services
8.5
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
8.6
Overall
7.6
Cleanliness
9.1
Comfort
9.0
Location
9.2
Services
8.8
Staff
9.2
Cleanliness
8.6
Comfort
8.4
Facilities
10.0
Location
8.5
Overall
8.0
Cleanliness
9.0
Comfort
9.2
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.7
Comfort
8.8
Location
8.9
Services
8.5
Staff
8.8

Excellent 8.0
Pros: Great location
Cons: Liked it
Excellent 9.0
Pros: Pool, clean, nice staff
Cons: Hot tub was cold but the pool was warm
Excellent 10.0
Pros: Very quiet,very clean, very nice staff, nice breakfast and also not far from other restaurants.
Cons: ?
Excellent 8.0
Pros: Location was great. Pantry was great. Staff at front desk friendly.
Cons: We were told shuttle driver would get us at 6 but they were 20 minutes late getting there. There was a dead bug in our closet in our room.
Okay 5.0
Pros: Room furnishings were nice. Location was great.
Cons: Room carpet had obviously just been cleaned and was not dry when we checked in. Musty smell. Ironically the bathroom floor was filthy as was the bathroom.
Excellent 8.0
Pros: Desk person was great
Cons: Had to change rooms because the first one hadn¿t been cleaned
Good 6.0
Cons: The jets for the jet tub didn’t work at all.
Excellent 9.0
Pros: Room was exactly as I had asked for. Staff was excellent.
Cons: Swimming pool was dirty. I would not get in it.
Excellent 9.0
Pros: Location
Cons: Booking states breakfast included but it was additional
Good 6.4
Excellent 8.4
Excellent 9.2
Excellent 10.0
Pros: The location is wonderful! The staff is awesome!
Cons: Not a thing.
Excellent 9.0
Pros: Cleanliness of place and care of staff
Cons: Pool needs cleaning- even if it is not being used
Okay 5.0
Cons: Yes. Being overcharged on my debit card 200.00
Excellent 10.0
Pros: Great spot - Nice and relaxing - Clean
Cons: No
Excellent 9.0
Pros: Clean rooms , considerate staff
Cons: No everything was good
Excellent 10.0
Pros: Staff was very nice and helpful
Excellent 9.0
Pros: clean
Cons: shower diverter did not work properly
Excellent 10.0
Pros: This hotel was beautiful and the staff was perfect and extremely friendly. It was bright, beautiful and smelled great.
Cons: I didn't particularly like paying for breakfast, but it wasn't too bad. I will go back and recommended.
Excellent 10.0
Pros: The hotel was really nice and for the most part clean. The room was really nice. The staff was very friendly and helpful. We didn't run into any issues or any rude staff. I would definitely stay there again.
Cons: Everything looked really clean except it didn't seem like they vacuumed the room. It wasn't terribly dirty or anything, but I noticed a tiny piece of food on the carpet when we arrived and it was there when we left. Everything else was spotless.
Excellent 8.0
Pros: Beautiful rooms with plenty of room, clean and well appointed. Location perfect
Cons: The front desk staff! When my pre-paid room did not have a “virtual card number” they went on to help other guests for 10 minutes then finally tried to assist us. Jean P was terrible. He ran my card in error and couldn’t provide recei
Okay 4.0
Pros: Cleanliness
Cons: The staff was nice but not very helpful. The bar was awful.
Mediocre 3.0
Pros: Nice hotel very weird experience with the staff!!! First he told me there were not any rooms and directed me to a much less accomodating hotel. When he finally gave me a room, it was nice but I was a little shaken.
Cons: I arrived with my young daughter. The attendant initially told me there were no rooms. Then he directed me to another hotel. Then he told me to use my smartphone to find another hotel. Finally, he gave me a room. Very strange experience.
Excellent 9.1
Pros: Everything
Cons: N/a
Good 6.0
Cons: Pool and hot tub were dirty and closed in the middle of summer. They were doing renovations but didn't specify that when I booked it. The lobby was dirty because of that.
Hilton Garden Inn Jacksonville Airport - Jacksonville
Rated no. 2
8.6
Excellent 8.6
Based on 271 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
8.2
Location
8.8
Overall
8.4
Overall 8.5 Excellent
Based on 1,224 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
8.2
Location
8.8
Overall
8.4
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.5
Staff
8.9
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
8.8
Services
8.6
Staff
9.0
Cleanliness
8.6
Comfort
8.5
Location
8.4
Services
8.4
Staff
8.8
Cleanliness
9.1
Comfort
9.0
Facilities
6.0
Location
9.0
Overall
6.6
Cleanliness
8.9
Comfort
8.9
Location
8.8
Services
8.6
Staff
8.9

Excellent 9.0
Pros: staff was excellent rooms clean
Excellent 9.0
Pros: The staff, the room, breakfast
Cons: The location was 30 minute out for us. I had to go to the Mayo clinic. And the pool was a little outdated. But everything else was fabulous.
Excellent 10.0
Pros: The room was an excellent size for my family of 5
Cons: Nothing
Excellent 10.0
Pros: This hotel was a blessing. We came after having a horrible experience at the Baymedows Ramada. Clean rooms, comfortable beds, kind staff, very spacious and updated. Was much needed after such an emotional family trip. Thank you Hyatt!!!
Okay 5.0
Pros: BREAKFAST WAS GOOD
Cons: THE ROOM WAS SMALL,DARK,OLD ....
Excellent 10.0
Pros: Was really delighted to have such a clean room and safe stay following COVID guidelines. I appreciate being able to check in early. A lovely housekeeper assisted me with additional accommodations.
Excellent 10.0
Pros: Close to airport and clean!
Cons: No vending machines
Excellent 10.0
Pros: Ample sized rooms and very clean. I will always try to stay at this exact brand when possible. Staff helpful and breakfast okay.
Cons: Prefer a better breakfast but covid is affecting it.
Excellent 9.0
Pros: Well priced, clean, professional
Excellent 10.0
Pros: Clean smell
Excellent 8.0
Pros: Easy on and off 95. Overall clean and friendly with good sized rooms.
Cons: The bath fixtures and vents showed some age.
Mediocre 2.0
Pros: The staff was very friendly and helpful.
Cons: The room was dirty. If I had not arrived late and been so exhausted I would have asked for a different room. There was rust in the bathtub. There were no USB ports to plug in phones and such. There were stains on the carpet.
Excellent 10.0
Pros: Very clean, interior design very soothing., close to downtown Jacksonvillr
Cons: No
Excellent 10.0
Pros: Out of the whole stay at the hyatt on airport rd was the wonderful workers there. Everyone is so nice.
Cons: nope
Excellent 10.0
Pros: Cleanliness, later checkout time, and Free breakfast
Cons: No
Okay 5.0
Pros: Location was convenient.
Cons: Our room definitely was not vacuumed. In the middle of a pandemic, if something as simple as vacuuming wasn’t done... what else wasn’t cleaned?
Mediocre 2.0
Pros: I don’t like this hotel
Cons: 1. Stinky smell 2. Bad service
Okay 5.0
Pros: Not the level of comfort I have come to expect from Hyatt. Room was decent, just a tiny bathroom and uncomfortable bed. Couch area is a nice bonus.
Cons: Need better mattresses and larger bathroom
Good 7.0
Pros: It was quiet
Cons: Due to Covid-19, of course the lobby and pool were closed but breakfast was a cereal box! I wish they would have said no breakfast!
Good 6.0
Pros: Location
Cons: Breakfast was lacking.
Excellent 10.0
Pros: Great cheap location if needing to stay near the airport.
Mediocre 3.0
Pros: The hotel is conveniently located to the highway, airport, and restaurants.
Cons: I left in the early morning when I came back my room was not restocked and bed was not made.
Good 6.0
Pros: Spacious room
Cons: Loud a/c unit
Good 7.0
Pros: Free shuttle pick up and took us to dinner and picked us up :)
Cons: We called 40 times from the airport trying to get ahold of someone at the hotel to tell them we needed to be picked up. No one answered for over 20 min of calling
Good 7.0
Pros: the décor and staff
Cons: dirty table tops and headboard no microwave
Good 7.0
Pros: Great room, good pool, great staff.
Cons: 3 Cockroach feces pellets in bed.
Excellent 10.0
Pros: I love how this place covers everything for you in an affordable way. It's location isn't great - through no fault of its own - but they make up for it with in house food, shuttles and more. I would definitely recommend it! Can't forget the staff either, they've been super friendly and kind. When we got off our cruise several hours early they let us check in early and ensured we were comfortable. The food here is also really good, so overall a wonderful stay.
Cons: There's no sidewalks in the area really, so if you travel by shuttle and/or don't have a reliable mode of transportation you may have trouble getting around on foot. Thankfully the Hyatt has you covered with shuttles!
Mediocre 3.7
Pros: Me gusta lo cerca que está del aeropuerto
Cons: No me gusta que estaba en construcción y no estaba notificado solo servía un ascensor el polvo en la habitación era demasiado tuve problemas para que la recepcionista entendiera que había prepagado mi estadía
Excellent 10.0
Pros: My boyfriend and I stayed Sunday night (9/4). The staff was awesome. The room was even better. But the bed. The bed was the best yet. The room we had is kind of separated by a half wall. The couch was comfortable enough for both of us to lounge and watch TV, something we never do in hotels. It was a really nice evening. We both slept like the dead all night which was great and breakfast was awesome. I've never been to Jacksonville but I'd go back for the stay alone.
Good 6.8
Pros: Clean, updated facilities.
Cons: Staff members at check-in were too busy talking with each other to provide proper customer attention.
Excellent 10.0
Pros: The room was updated and very clean. I really appreciated the room design with the extra sitting area. The breakfast was beautiful prepared and the cooking staff was sweet and funny.. I was a very late arrival and the front desk lady greeted me and made me feel welcomed and safe
Cons: That it was booked and I couldn't continued my stay
Hyatt Place Jacksonville Airport - Jacksonville
Rated no. 3
8.5
Excellent 8.5
Based on 1,224 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
9.1
Location
9.0
Overall
9.5
Overall 8.5 Excellent
Based on 282 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
9.1
Location
9.0
Overall
9.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.3
Location
8.6
Services
8.3
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
9.1
Services
8.8
Staff
9.1
Cleanliness
9.3
Comfort
9.1
Location
9.6
Services
8.9
Staff
9.3
Cleanliness
9.3
Comfort
9.0
Facilities
8.9
Location
9.3
Overall
8.9
Cleanliness
8.7
Comfort
8.4
Location
9.0
Services
8.6
Staff
8.6

Excellent 10.0
Pros: Great stay!!!
Cons: It was perfectly fine!
Okay 5.0
Pros: Location
Cons: Bathtub was in poor condition “Breakfast” was minimal
Excellent 10.0
Pros: The room was Spacious and clean, they were clean, and very roomy!!
Cons: The room smelled like weed.
Good 6.0
Pros: The breakfast was good and the location was excellent
Cons: The cleanliness of the room. We found several bugs(roaches) in the room.
Excellent 10.0
Pros: I like the staff and cleanness
Cons: It was a pleasure
Excellent 10.0
Pros: We just stay one night but every thing was clean and comfortable
Cons: Nothing
Excellent 8.0
Pros: The room was clean and comfortable.
Cons: The shower definitely needs an update.
Okay 5.0
Pros: Beds very comfortable! Clean and pretty quiet.
Cons: The air conditioning smelled and made us feel disgustingly damp in the morning. Spoke to staff. No offer of lower bill. Just an apology. Said by next year everything would be better thanks to a remodel—but I paid like it was a nice room!!
Okay 5.0
Pros: It was located near the places I was visiting.
Cons: It had a stale smell. Needs some refurbishing.
Mediocre 3.0
Pros: Friendly staff at front counter
Cons: Poor continental breakfast. No bottled water. No fresh fruit except bananas. Room smelled of deodorizer. Poor mattresses and pillows.
Excellent 10.0
Pros: Staff is very courteous and room was inviting, clean and quality.
Cons: No
Mediocre 2.0
Pros: The location.
Cons: The lack of cleanliness! The bathroom especially. Hair in the bathtub, stains around the toilet rim, no covering over the vent with dirt surrounding it!
Poor 1.0
Pros: stayed overnight now have syptoms of COVID 19
Excellent 9.0
Pros: Clean
Excellent 8.0
Pros: The staff was friendly and the hotel was inviting and welcoming. The room was decent and I felt clean.
Excellent 9.0
Pros: the space of the rooms
Cons: my tub did not work properly
Excellent 10.0
Pros: The location
Cons: No i loved it very pleased
Excellent 10.0
Pros: Best yet!!!
Cons: No complaints
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 10.0
Pros: Professionalism of the staff
Cons: Nothing
Excellent 10.0
Pros: The location, how clean it was when I arrived
Cons: No
Good 7.0
Pros: The location was great. Conveniently located near the airport.
Cons: They did not clean my room during my entire stay.
Good 7.0
Pros: Peaceful
Cons: Rules not enforced they stated but not enforced.
Good 6.0
Pros: The pool area was nice and the breakfast was good.
Cons: Our had a bad odor to it. Also they didn't have a driver scheduled on Saturday so we had to find alternate transportation to our cruise.
Good 7.0
Pros: The room was new, clean and well set up for computer/Tv/desk
Cons: The hotel lobby was less than attractive and the breakfast was definitely lacking. The waffle maker made the most awful doughy waffles and the eggs and ham were of the fake variety. (yuk) The coffee was good though.
Excellent 10.0
Pros: Personnel are friendly and co-operative. They have a good breakfast not just rolls and bagels.
Cons: Wish they would use real eggs for breakfast.
Fairfield Inn & Suites Jacksonville Airport - Jacksonville
Rated no. 4
8.5
Excellent 8.5
Based on 282 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.8
Facilities
8.6
Location
8.8
Overall
10.0
Overall 8.4 Excellent
Based on 294 reviews
Cleanliness
8.7
Comfort
8.8
Facilities
8.6
Location
8.8
Overall
10.0
Cleanliness
8.5
Comfort
8.8
Location
8.7
Services
8.4
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
8.6
Staff
9.2
Cleanliness
8.3
Comfort
8.4
Location
8.8
Services
8.3
Staff
8.9
Cleanliness
8.7
Comfort
8.7
Facilities
6.0
Location
8.6
Services
8.6
Cleanliness
8.2
Comfort
8.2
Location
8.4
Services
8.1
Staff
8.6

Okay 5.0
Pros: No breakfast served
Cons: Building was not quiet, could here people in the halls constantly
Excellent 10.0
Pros: Food
Cons: The balconies
Poor 1.0
Pros: They worked with my time for check in & out and the staff was friendly.
Cons: I got this room because of jacuzzi & it was boarded up & pool deck and overgrown yard around it was trashy with cigg.buts.I called to make sure i got room with bath tub and didnt theyhad to move me to a handicap room so i could have a tub .The bathroom had pubic hairs on toilet and floor .i had to reclean myself. It was also advertised that alltubs have jets .another reason i picked this place.I was told they do not have tubs with jets in any room.They wifi kept cutting in and out also.
Good 7.0
Pros: Cleaning staff were very nice and friendly.
Cons: We have always had a nice FREE little Breakfast at all of the other locations that we have stayed. This location had a FEE $$.
Good 7.0
Pros: Staff were very helpful and nice.
Cons: Upon check out we were charged more for our stay. I don't think it was the hotels fault but the person who took our reservation on booking.com. I have contacted booking.com about this but haven't received any response from them.
Excellent 10.0
Pros: Easy to get to. Well lit, felt safe. They have a wake up call. This hotel is the real MVP when it comes to customer service. The young lady that checked us in was ahhhhhhhhmazing!!! She was very kind, sincere, her love for her job showed. We were treated like family. She is definitely the model you want for your business. Great customer service is a rare fine these days.
Cons: No problems.
Excellent 10.0
Pros: The entire experience was outstanding from the first greeting¿the room ¿the shuttle to the airport¿just wonderful!
Excellent 10.0
Pros: Really clean. Super friendly staff. They recommended my favorite Thai restaurant to date, the Green Papaya. Would stay here again.
Excellent 10.0
Pros: The hotel was in a good area, was clean and the staff was friendly.
Excellent 10.0
Pros: Everything was Great
Cons: No
Good 6.0
Pros: Walk in shower was great!
Cons: Security deposit takes 3 to 5 days to refund.
Excellent 8.0
Pros: Fridge, coffee maker, parking, location
Cons: Room furniture was pretty beat up, king bed was too soft but bedding was nice.
Excellent 9.0
Pros: The hotel is in a very nice area. The staff were so nice! They did not have complimentary breakfast, you had to pay for the muffins and the coffee. The hotel is next door to dunkin donuts and about a 3 minute ride to river city. The room was very clean.
Cons: The walls are paper thin and you can hear people on the other side of the wall. I am very sensitive to noise, and the selfish people next to us were very loud all night long. It was very difficult to sleep, I didn't ask to switch rooms, it was really late
Excellent 10.0
Pros: It was a good location
Okay 5.0
Pros: The convenient location
Cons: The TV had a locked minimum volume, the room was not cleaned once during our 4 night stay, shower temperature knob was malfunctioning
Mediocre 2.0
Cons: They do not allow late check out and lie about the reason why
Good 6.0
Pros: Easy check in and check out
Excellent 10.0
Pros: The staff was helpful and friendly.
Cons: no
Excellent 10.0
Pros: The most comfortable bed we’ve ever slept in
Poor 1.0
Pros: If the persons working the from desk do not like their jobs. The should simply not do it.
Cons: I still have not stayed here, have not checked in, could not check in or stay yet they kept my money and wanted to re charge me
Okay 5.0
Cons: The shower was missing anything to act as a mat. So it was VERY slippery. The knob for the water was on the floor. You had to stick it on to turn the shower on or off. Then it would fall off again.
Good 6.0
Pros: Convent location to interstate for traveling. Would recommend just as a stopping place for an overnight, suites its purpose
Excellent 10.0
Pros: Updated propety
Poor 1.0
Pros: Nice, clean hotel, but poorly managed.
Cons: Loud music and screaming next door whole night long.
Okay 5.0
Pros: Close access to 95 south and down the street from a great new shopping plaza with plenty of options for dining and shopping.
Cons: The fact that we had to pay for breakfast and it wasn't free, but I knew this from the booking as it was not highlighted as an amenity.
Okay 5.6
Pros: Staff was extremely friendly.
Cons: Too much noise in the halls.
Courtyard by Marriott Jacksonville Airport/Northeast - Jacksonville
Rated no. 5
8.4
Excellent 8.4
Based on 294 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.6
Facilities
9.5
Location
8.7
Overall
9.5
Overall 8.1 Excellent
Based on 382 reviews
Cleanliness
8.5
Comfort
8.6
Facilities
9.5
Location
8.7
Overall
9.5
Cleanliness
9.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.5
Location
8.8
Services
8.4
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.6
Location
8.6
Services
8.2
Staff
8.4
Cleanliness
8.3
Comfort
8.7
Location
8.8
Services
8.5
Staff
8.7
Cleanliness
8.8
Comfort
8.8
Location
8.7
Services
8.3
Staff
8.9
Cleanliness
8.0
Comfort
8.4
Location
8.5
Services
8.2
Staff
8.2

Okay 4.0
Pros: Customer service was great, convenient to the airport.
Cons: There is mold in the bathroom, the microwave didn’t work. It probably need to be plug which I was able to move the tv stand however there wasn’t hair in the bed and the bathroom. This make me wonder about the cleaning
Okay 5.0
Pros: The breakfast
Cons: No Wi_fi in the room. The Front desk staffs are telling different stories about the W-Fi. Did not clean the room
Poor 1.0
Pros: The location was great.
Cons: There was major issues with cleanliness. The pool was very dirty. Broken tiles. The corners were full of dirt and green. The rooms needed a deep clean. In the am we woke up to roaches by the TV. When I went down at 845 to grab breakfast the ...
Mediocre 3.0
Cons: Air conditioning did not cool the room.
Excellent 8.0
Pros: The breakfast was hot and seasoned
Cons: On the first day there wasn't any meat on the line.the bacon was set out after breakfast for a few minutes before it was removed. Sausage and bacon were available on the second day.
Good 7.0
Pros: I like the location. The hotel is good for the price. I like the free parking.
Cons: Many peoples at the same time in the pool.
Excellent 10.0
Pros: The comfortable beds
Cons: Could use a little more lighting in the rear parking lot
Okay 5.0
Pros: It was an old average hotel, nothing special.
Cons: Yes, 1 A lamp had a bad power cord, when called desk, I was told maintenance would be up in 5 -25 minutes. They never showed. 2.The iron was broken with exposed circuits ray. 3. The TV power cord had an open, when you plugged in the outlet and touched
Poor 1.0
Pros: Location was decent.
Cons: Staff let people swim until 11pm. Pool closed at 10. Our room overlooked the pool. Cockroach ran across the stand next to the bed. Stains on the carpet. Toilet seat falling off. Strange smell in the hallways. Would not recommend this hotel!
Poor 1.0
Cons: The receptionist demeanor was as if we were bothering her. The pool was dirty with bugs in it. The hot tub had a bug in it. The breakfast selection was minimum and nasty. You have to inform the front desk that you want your room cleaned.
Okay 5.0
Pros: The location of the hotel was great.
Cons: Yes, when I arrived the staff failed to mention they would be giving me a handicap room which I didn¿t book. Luckily, I was alone and didn¿t make a fuss about it but this was poor customer service
Mediocre 2.0
Pros: Location is great, staff is friendly, room was clean.
Cons: Neither the toilet nor the shower drain properly. The first time I flushed the toilet, it filled the bowl dangerously high but eventually drained. In the morning I used the lobby bathroom. It was out of paper. Also, the shower didn't drain.
Poor 1.0
Pros: nothing - old and dirty
Cons: When I arrived, I found the room carpeting soaking wet. I did not stay at the hotel
Excellent 9.0
Pros: Staff were friendly; especially the lady serving breakfast very patient and helpful!
Cons: Bathrooms and the room as a whole need a facelift!
Excellent 10.0
Pros: I enjoy the room set up!! There is a microwave ¿¿, and I just love the choice of soap and shampoo products!! Also the employees were so nice even down to the maintenance man who greeted me and gave me the elevator he was going to take!! Good experien
Cons: All good!!
Excellent 10.0
Pros: It's close to shopping, restaurants and the airport.
Cons: The location appeared to be a little shady. Quite a few people hang out by the side door at night, there was also a man that came out of the woods on the dark side of the parking lot.The side door needs to be examined,does not look safe.
Excellent 10.0
Pros: Friendly staff Clean room
Mediocre 3.0
Pros: Checkout. I was looking forward to it after my first day. Staff is very nice, but they live in Florida, of course they are nice.
Cons: There are bugs in the room. It is aged although there was recent update efforts. I stayed 3 days and I haven't seen housekeeping even once.
Okay 5.0
Cons: Inconsistent housekeeping. Front desk would not bring fresh towels to guest on a walker.
Excellent 10.0
Pros: The staff is always friendly. The beds are super comfortable. The hot breakfast is good. Overall, it's just a great place to stay.
Cons: I was disappointed to find the hot tub not working, but those things happen. I'll definitely stay again.
Excellent 10.0
Pros: Very clean
Cons: Not prepared and lady at breakfast kind of rude, couldn't check in till 6 pm
Okay 5.0
Cons: Room that I reserved was not available.
Good 7.0
Pros: Convenient
Cons: The room had bugs in the room
Okay 4.0
Pros: Staff attempted to help us.
Cons: Our room had a used kpod in the coffee pot, the shower flooded the floor and sink didn’t drain, wouldn’t give use extra towels when we used them all to clean/dry the floor after a shower.
Poor 1.0
Pros: The front desk staff was very nice and understanding
Cons: 30 mins after checking I found a gang of roaches on the night desk. I was no able to eat my dinner. Luckily I was moved to another room with no probken
Excellent 10.0
Pros: The space and the location
Cons: No
Good 7.0
Pros: Location was close to the interstate accessible to town
Cons: Had to request change of linen and saw a couple of roaches on my last day there.
Excellent 10.0
Pros: The quietness the location.
Cons: No
Okay 5.0
Pros: It was quite
Cons: Being on the 4th during a pandemic, not a fan.
Mediocre 3.0
Pros: Hotel Staff were rude and did not let us know of sudden changes.
Cons: room not clean, smelled really bad hotel staff could be more respectful.
Okay 4.0
Pros: Location to airport
Cons: Room was dirty (needs to be renovated) all amenities closed for COVID with no prior notice
Excellent 10.0
Pros: Everything was clean, new, and met expectations.
Cons: Nope
Excellent 10.0
Pros: Location
Cons: No
Poor 1.0
Cons: Not cleaning rooms during stay,no breakfast, no gym. They blame it on Gov. but it is really because they laid off alot of workers.
Good 6.0
Pros: Bed was good
Cons: I wish they would have communicated the laundry room was down .
Okay 4.0
Pros: The shuttle driver. He was incredibly polite and professional.
Cons: Very dirty. Carpeted floors were sticky. Hairs in sink in bathroom. Half-used lotion in bathroom. Hairs on sheets.
Good 6.0
Cons: The room smelt stuffy and moldy. The bathroom was a little dirty with hair and dirt in the corners of the floor. The closet and bathroom doors had something spilled on them and looks like it was not cleaned for a long time.
Okay 5.0
Pros: Hotel was dated.
Cons: It was dated.
Good 7.0
Pros: location & clean for a quick overnight near the airport
Cons: Basic, limited lobby space
Good 7.0
Cons: The employees did not keep the food stocked for breakfast. Had to keep asking for different things for the buffet.
Excellent 9.7
Pros: We got there at midnight after 4 hours of driving. Parking was easy. Chech-in was as well. The room was clean, no funky smell, the A/C worked well and had an option to leave the fan running so there was always moving air. Big must have for me to sleep well. Beds were comfy and bathroom was clean and updated. Water pressure was fine although shower head was about chin level for me at 6'2". Worked out in the morning before breakfast. TV didn't work in there but I was there to workout so no worries there. Plenty of dumbells and space to get a good workout in. Breakfast was plentiful and everything we needed before getting back on the road. All in all my wife and I had a great refreshing 10hour pit stop before heading north.
Cons: no complaints
Good 7.0
Cons: They tried to charge me for the room two days after I left. After the initial hold for incidentals dropped off, they charged again for the amount of the room. I had to call and argue with them to get it reversed.
Poor 1.0
Cons: The room smelled awful. There were chicken bones in the hallway floor. The shower was dirty and the overall atmosphere was poor. Will not stay again.
Good 7.7
Pros: kids enjoyed the indoor pool. worked well for a quick stay staff very friendly
Cons: very small bathroom, construction going on
Holiday Inn Express & Suites Jacksonville Airport - Jacksonville
Rated no. 6
8.1
Excellent 8.1
Based on 382 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
8.7
Location
8.8
Overall
9.2
Overall 8.0 Excellent
Based on 959 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.7
Location
8.8
Overall
9.2
Cleanliness
8.2
Comfort
8.2
Location
8.7
Services
7.8
Staff
8.6
Cleanliness
7.5
Comfort
8.0
Facilities
7.5
Location
9.0
Overall
8.0
Cleanliness
9.6
Comfort
9.0
Facilities
9.6
Location
9.6
Overall
9.6
Cleanliness
8.5
Comfort
8.5
Location
8.8
Services
8.1
Staff
8.8
Cleanliness
8.5
Comfort
8.6
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
8.6
Comfort
8.5
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
8.4
Comfort
8.4
Location
8.9
Services
8.1
Staff
8.4

Excellent 10.0
Pros: Very clean
Cons: Only 1 elevator worked
Excellent 8.0
Pros: Airport shuttle service excellent
Cons: Bathroom not much space. Refrigerator not working
Poor 1.0
Pros: Nothing
Cons: Smell, cleanliness, no microwave nor refrigerator. Rooms was too small, over oroced
Okay 4.0
Cons: I was given a handicapped room (even when not requested for during my booking) and they didnt give me another one when I asked for. It was pretty disturbing close to the elevator. Elevator was On and Off and didnt work throughout my stay and we were stuck many a times. Overall was very uncomfortable during my stay. The manager never returned my call when I called to request for a change of my room.
Good 6.0
Pros: The cookies at check-in was a nice touch!
Cons: The room looked like it needed some repairs, the pool was closed, the restaurant and dining facility seemed dingy and out dated. Would have much rather eaten at a casual American style burger place with traditional menu of breakfast and dinner options.
Okay 5.0
Cons: Elevators Broken, Had to use Service Elevators. Lobby Hot and Humid. Hotel needs a freshen up.
Okay 4.0
Pros: Location, close to airport
Cons: I chose this airport for my last night in town because it offered a pool, a patio, and was close to the airport. After checking in I found out the doors to the patio area were locked and that the pool was closed for maintenance. Also there is no breakfast
Excellent 9.0
Pros: Clean and friendly.
Cons: All services were not open yet.
Excellent 9.0
Pros: Close to the airport
Cons: charge extra for parking
Poor 1.0
Cons: floor were like an ice skating rink. Someone is going to fall and get seriously hurt. We called Housekeeping who cleaned the floor with a swifter. After they left, the floor was still real bad. My wife got on her knees and cleaned the floor with a rag.
Excellent 10.0
Pros: There is a great restaurant in this hotel. It is a great place to stay when you are flying in and out of Jacksonville.
Excellent 10.0
Pros: The staff was very helpful and the cleanliness.
Poor 1.0
Pros: Nothing
Cons: Trash under side of bed, duvet was stained with body fluids, no microwave in room, restaurant was worst ever - waited 45 mins for food, charged and didn¿t receive my complete order.
Mediocre 2.0
Pros: The location was great.
Cons: The general areas of the hotel were very dirty and disgusting. The elevator smelled of drugs and the woman who checked me in was unfriendly and not very helpful with explaining the hotel amenities. Hated this hotel, would never recommend.
Okay 4.0
Cons: Door into bldg was always cracked open although it had card reader. This is a security risk. Hallways were dirty. Front desk did not advise that rooms would not be made up unless requested.
Mediocre 2.0
Cons: They did not make up the room for the 3 nights we were there. We had to get our own towels, etc. Trash can by the outside door was overflowing and was never emptied for the whole stay. Trash in the parking lot. The door to the room was sprung.
Excellent 8.0
Pros: 10 min walk to airport. Nice lobby area and hotel grounds. Room was fairly modern.
Cons: Parking lot had LOTS of litter and garbage. Garbage cans were full and people were just dropping their trash in the parking lot. Very poor initial impression when you pull into the hotel. I wasn¿t expecting the $5 parking fee.
Poor 1.0
Pros: No thing pictures couldn't have been from this hotel !
Cons: The room wasn't clean, paper was left on the floor the sink was stopped up, we seen 2 roaches in the bathroom the dresser had a piece of the molding hanging off of it....
Excellent 10.0
Pros: Everything was comfortable, clean and convenient.
Poor 1.0
Pros: Close to the airport
Cons: The consideration they have for customers
Excellent 10.0
Pros: I was amazed at the great view, especially for the low price.
Excellent 9.0
Pros: Air conditioning was pretty loud.
Okay 4.0
Cons: No free breakfast...nothing in walking distance except airport and had to deal with the elevator being messed up almost the entire trip
Excellent 8.0
Pros: Airport proximity
Cons: Hotel staff with the exception of one young man, could be more courteous and friendly.
Excellent 9.0
Pros: Even though the hotel is understaffed due to the pandemic, they did everything possible to make thongs right when I had a concern
Cons: Slow getting me clean laundry for a extended stay, but the front desk lady, I forgot her name, took care of things and was very pleasant explaining the sutuation
Good 6.0
Pros: Nice size room. nice front desk people on evening shift.
Cons: Bed smelled of body odor not helped by changing sheets and pad. Distance to room from front desk. Changed room type without notifying me.
Good 7.0
Pros: Location
Cons: Color yellow
Poor 1.0
Cons: Front desk was terrible. She was gone for 30 minutes when I arrived. Gave no excuse or apology. Probably sleeping somewhere.
Poor 1.0
Pros: Took 45 mins for me to get my room Room was dirty Sheets & pillows were un-cleaned Toilet & tub was dirty Trash under the AC unit
Cons: Took 45 mins for me to get my room Room was dirty Sheets & pillows were un-cleaned Toilet & tub was dirty Trash under the AC unit
Okay 4.0
Pros: Location
Cons: The room was not cleaned properly. There were orange seeds in the room floor, a pill on the bathroom floor and the tissue holder was broken hanging off the wall. We had to call downstairs twice due to yelling and running in the hsll
Okay 4.0
Pros: The staff was OK. I expected a nicer, cleaner place, based on the star rating.
Cons: Ridiculous 7-minute walk from front desk to my 2nd floor room at far end of LONG, winding hall. 1 elevator. Luggage cart¿flat tire. 3/4¿ gap under door¿blocked w/towel but noisy in hall¿people yelling, doors slamming all night. Parking lot felt unsafe
Good 6.0
Cons: The staff was not here to serve. They refused to help with bags, restock the room or generally be service focused.
Okay 4.0
Pros: Location to the airport
Cons: Walls were paper thin...we could hear every sound inside and outside the hotel from our room. It was loud throughout the night. Also the entire hotel smelled like someone else as smoking pot.
Okay 5.0
Cons: Pictures are very deceiving. Chipping paint, bathroom rub wouldn't drain, small bathroom where you couldn't even open the door without going behind the toilet. I was very disappointed as I usually trust the double tree name.
Good 6.0
Pros: Location was very close to airport.
Cons: It was ok. Expected better rooms with the doubletree name.
Okay 4.0
Pros: I liked the location
Cons: I didn't like the way the room smelled it had an odor there were stains.
Good 6.0
Pros: Location was next to airport
Cons: Looked better in photos, had higher expectations from photos
Mediocre 3.0
Cons: Our room did not get cleaned. We did not get fresh towels, our trash was never emptied and when we called we were ignored.
Good 6.0
Pros: Issues with the first room but it was figured out
Mediocre 3.0
Pros: Overall very dissapointed. Location is near the airport so for some that is a plus.
Cons: The hotel is dated.It did not match the pictures or reviews on line. The room was not as clean ad I expected.I though the Hilton brand would take extra measures to protect against Covid-19 and they did not in terms of making sure the hotel room was clean.
Poor 1.0
Pros: Hotel staff was so bad
Poor 1.0
Pros: Only thing I like that close to airport
Cons: At check in lady from Queens, NY (don't remember name) was very rood! Also not professional and seems doesn't know how to register guest. We had 3 guys ahead of us and took more then hour to check them in... Room in bad shape (sealing, bed, shower...)
Mediocre 3.0
Cons: Part of the door to the bathroom was broken, it sounded like a college dorm outside the door, the previous guests underwear was left on the floor
Okay 4.0
Pros: Hotel is adjacent to Jacksonville Airport.
Cons: Was told all rooms with two beds are in another building which is isolated and rambling off main hotel. I had to park in the back and felt unsafe, access to main building and services was inconvenient. The key wouldn't unlock closest exterior door.
Excellent 8.0
Cons: Disappointed in the windows being so small in the section we were in.
Excellent 10.0
Pros: Very quiet! Close to the airport
Good 6.0
Pros: The hotel is fairly close to the airport, but it is important to note that these two cannot be reached by foot (not if you are carrying luggage with you). For that, the hotel makes a shuttle available to guests who arrive at the airport.
Cons: I didn't like the room I was provided with. It was next to a door from which all the cleaning staff come and go early in the morning. As you can imagine, this cannot be considered a quiet room. I was under the impression this was the worst room they had!
Good 6.0
Pros: Location - Very close to the airport. Shuttle to airport.
Cons: Extra fee for parking. For a hotel of this rating, the check-in attendant should have been more professionally dressed. Wi-fi was terrible. We could not get it to work in our room. It worked in the lobby, but not our room.
Okay 4.0
Pros: Good location to the airport and my business destination
Cons: Hotel was pretty run down and needed a refresh. Doubletrees used to be really nice.
Good 6.0
Pros: Location to the airport is unbeatable
Cons: We booked a 2 queen bed room and ended up getting a king bed on the bottom floor which is not a huge deal. The worst part was we were right by the back door that was slamming constantly and loudly.
Mediocre 3.0
Pros: Customer Service
Cons: Sound Proofing was terrible. Its very close to the airy and it sounded like we were on the runway every time a plane took off. Also, the hotel is very dated, with a door opening to poolside interior of the hotel propy. It did not seem very safe.
Good 7.0
Cons: The room had a musty smell.
Poor 1.0
Pros: Clean rioom
Cons: Room was hard to find down long hallways even harder to get back to the lobby. At one point I asked a maid how to get back to the lobby and was told I had to go outside which I know was innacurate but it was not raining so I did and finally found the lob
Mediocre 3.0
Pros: Staff
Cons: The first room they put us in had an overwhelming smell of bleach and was ice cold (66 degrees). They quickly changed us but the second room was extremely cold. We slept in socks and jackets and didn't shower the next day due to the room temperature.
Mediocre 3.0
Pros: The front desk staff was wonderful and so were the shuttle drivers. The room was nice and beds were comfortable. The location was right at the airport.
Cons: Layout awful, 1 elevator & our room was on 2nd floor at other end, had to drag luggage down 6-7 long hallways. Dining was awful! Rest closed early bcuz "we're all leaving" so no dinner. Bkfst buffet was awful. Dining staff rude and had to look for them!
Excellent 10.0
Pros: The employee who checked us in was awesome!!!!!!! He was sweet and super helpful. Want to say name was Jason. Beds were heavenly.
Cons: That I couldn’t move in. Lol.
Mediocre 3.0
Pros: Location
Mediocre 3.0
Pros: Front desk staff were pleasant
Cons: The AC was extremely loud and disturbing to sleep When I entered the room there was something sticky on the nightstand The shower and bathroom is very small and they were still here on the floor in the shower and on the bathroom floor
Excellent 10.0
Pros: Bed was nice.
Excellent 9.4
Pros: The proximity to the airport and price were great. Room was very nice and clean. Staff friendly. And who doesn't like a warm cookie on check in!?
Cons: The only complaint is the pillows! Might as well not had any at all.
Excellent 10.0
Pros: All
Excellent 9.6
Pros: GREAT staff down to the airport drivers! Excellent location, value and comfort. Surprisingly quiet. Very clean especially considering is in midst of a major remodel. Spacious rooms.
Cons: No sign yet on the hotel and airport signs still say "Clarion Hotel". First time visitors like me might have difficulty.
Excellent 8.6
Pros: We stayed here to begin our trip, and then rebooked for our return home. Just needed a place to sleep because of late/ early flights. The rooms were acceptable (and quiet) and the charges were very good. Served our needs.
Good 7.3
Pros: No frills. Under renovations. Good for a place to sleep. Price was right for the stay. Will likely book again for the outbound flight in a week.
DoubleTree by Hilton Hotel Jacksonville Airport - Jacksonville
Rated no. 7
8.0
Excellent 8.0
Based on 959 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.3
Facilities
8.0
Location
8.8
Overall
7.2
Overall 8.0 Excellent
Based on 359 reviews
Cleanliness
8.2
Comfort
8.3
Facilities
8.0
Location
8.8
Overall
7.2
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
7.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
8.2
Comfort
8.2
Location
8.8
Services
8.2
Staff
8.6
Cleanliness
6.5
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.3
Location
8.9
Services
8.3
Staff
8.6
Cleanliness
7.9
Comfort
8.1
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.3
Comfort
8.5
Facilities
10.0
Location
8.7
Services
8.3
Cleanliness
7.6
Comfort
7.9
Location
8.0
Services
7.2
Staff
7.9

Okay 5.0
Pros: The staff were extremely nice and helpful, and literally saved my trip from being a disaster, huge props to the staff.
Cons: The air being locked at 65 and the room seeming to never actually get to 65 was upsetting, spent most of the night sweating.
Mediocre 2.0
Pros: The front desk receptionist was kind.
Cons: The AC unit by the beds leaked which caused the entire floor on one side of the room to be completely wet. The furniture was a little ran down and the showers weren’t clean, there was hair around the toilet and the shower lining was moldy.
Okay 4.0
Pros: Close to the airport
Cons: The beds were hard. The couch had several stains on it. The bathroom hard mold on the ceiling in several areas, dirt in the tub and in the corners of the floor. The garbage can under the sink as well as the door had sticky stuff all over it. Very disappointed in a sister hotel of Marriott's. Oh, the air conditioner was loud and you could see outside from it.
Excellent 10.0
Pros: EVERYTHING!!!!!!
Cons: Extremely accommodating very friendly staff nice continental breakfast clean pool Staff extremely friendly and helpful, Tended to every request happily and quickly. Made you feel at home. Room it's beautiful really nice for a family.
Good 6.0
Pros: Location was good. Front desk staff were really helpful and friendly.
Cons: The room smelled stale and wasn't very clean. They hadn't even emptied the garbage can in the room and it had food in it. Not the hotel's fault, but there were also very noisy people in the parking lot below my room at 1:00 AM
Excellent 10.0
Pros: Room was very Clean
Okay 5.0
Pros: Location
Cons: Yes, bathroom light fell almost hitting me in the head. I was so distraught ¿¿ it could have hit one of my children. I¿m grateful it didn¿t but due to no more availability we could not switch rooms.
Excellent 8.0
Pros: The rooms were big and the kitchenette was an added bonus. The hot breakfast was very tasty and great servicet. We were there 2 days so having breakfast there saved us about $50.
Cons: The rooms could be a little cleaner. Also, the pillows were very soft. Maybe invest in new pillows.
Excellent 10.0
Pros: Room - shower massage, ice bucket, desk for working on the laptop Lobby - well laid-out for an airport location - tables with power outlets provided a good place to work, microwave in the common area and a mini-shop which had frozen dinners
Cons: n/a
Excellent 9.0
Pros: Convenient to highway, restaurants and shopping.
Cons: Mold around tub
Excellent 10.0
Pros: Floor plan was incredible for my needs
Excellent 9.0
Pros: I
Cons: Didn’t like the size of the television that was in my room.
Poor 1.0
Pros: Nothing
Cons: I didn’t like anything
Okay 5.0
Cons: The toilet was dirty. , uncomfortable bed, found a roach in the bathroom.
Excellent 10.0
Pros: cleanliness and space
Cons: nothing
Excellent 8.0
Pros: staff person who helped work out my reservation made at the other Jacksonville location
Cons: second time that hot breakfast was promised and not provided. This time the chef did not arrive at the scheduled breakfast start time.
Excellent 10.0
Pros: We have stayed here multiple times. Always clean and comfortable. You can walk to restaurants next door.
Cons: One employee was not wearing a mask.
Excellent 8.0
Pros: Staff and price
Cons: Replacement breakfast, because of covid, was pretty weak.
Good 7.0
Pros: The staff was very friendly, the room was very clean, the location was easy to find.
Cons: There were people conversing extremely loudly in the hallway in front of our door until well past midnight. The walls were so thin that we couldn’t sleep. The beds were so uncomfortable, we all woke up sore - even my 11-year old!
Excellent 10.0
Pros: Staff was friendly and rooms were nice and clean.
Okay 4.0
Cons: Dirty wash cloth hanging in shower Empty food containers under bed skirt
Good 6.5
Pros: location is perfect for early morning flight Decor is pleasant
Cons: Roaches in the tub drain and the A/C made loud noises at 4 AM waking us up. Desk clerk told us renovation is just beginning, starting on our floor.
Good 6.5
Pros: Wasn't as clean as we would like. I wouldn't rate this a 4 star hotel. Breakfast and staff were great. That would be the only reason to stay here again.
Cons: Older then expected, small bathroom, loud AC unit, noisy area, broken pack n play and wasn't in our room like we asked.
Good 6.2
Pros: It served its purpose but there was nothing special about it.
Cons: Breakfast was mediocre. Staff wasn't very knowledgeable and couldn't answer questions regarding transportation to the cruise port despite 90% of the people staying there were going on the cruise.
Excellent 10.0
Pros: Location was the best part of the hotel. It's located near lots of shopping and dining options. Security and cleanliness also rank very high on the list.
Cons: Needed a tad bit more parking. The nights we stayed, the hotel was booked up because of a music festival in town so we had a hard time finding a parking spot when we got home from the concerts.
SpringHill Suites by Marriott Jacksonville Airport - Jacksonville
Rated no. 8
8.0
Excellent 8.0
Based on 359 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.7
Overall
8.0
Overall 8.0 Excellent
Based on 295 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.7
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Location
8.6
Services
7.5
Staff
8.1
Cleanliness
8.6
Comfort
8.6
Location
8.8
Services
8.4
Staff
8.8
Cleanliness
9.2
Comfort
8.8
Location
9.0
Services
9.1
Staff
8.6
Cleanliness
8.5
Comfort
8.7
Location
8.7
Services
8.2
Staff
8.6
Cleanliness
8.7
Comfort
8.5
Location
8.9
Services
8.4
Staff
8.7

Good 7.0
Pros: The staff was very courteous and the room was clean but did have a slight odor to it.
Cons: The staff was very courteous and the room was clean but did have a slight odor to it.The area around the hotel was a little uncomfortable but felt secure once you got inside the hotel.
Excellent 9.0
Pros: All of it.
Excellent 10.0
Pros: It was excellent.
Cons: Nothing everything was great.
Poor 1.0
Pros: Nothing
Cons: The wifi suck REALLY BAD .
Excellent 8.0
Pros: Cleanliness, spacious room.
Excellent 9.0
Pros: Everything fine. Excellent, professional staff and very pleasant telephone conversation with the front desk person, Rena. All questions answered and friendly.
Cons: There was a stuffy (moldy?) room odor, no doubt caused by the high humidity in the area.
Excellent 8.0
Pros: Staff were sweet and spiritual
Cons: Air conditioning unit was inefficient.
Excellent 9.0
Pros: Location
Cons: Was charged more than expected.
Excellent 10.0
Pros: The location which I did not have to go far to see my best friend
Cons: Just to small not enough room to place luggage if you have more than one bag
Good 7.0
Pros: Close to great restaurants and freeway. Check in was very easy.
Cons: Room have TERRIBLE WIFI, noticeable mold on ceiling in hallways, and very poor shower pressure.
Excellent 10.0
Pros: The front desk staff,  Please forgive me the night auditor as well(her name escapes me). The maintenance staff should know that your guest speak and understand Spanish and derogatory comments are not needed or wanted.
Cons: There are no turkey breakfast meat items on the breakfast buffet.
Excellent 8.0
Pros: Location near shopping, restaurants and things to do, plus ease of entering and leaving property.
Cons: The pool was too dirty to swim in. The laundry facilities were one washer( which leaked water all over the floor) and one dryer that although it had different levels of heat was all one level - super hot! Wall repairs in the room could have been better.
Excellent 10.0
Pros: Check in process was quick
Cons: no
Excellent 10.0
Pros: Friendly Staff
Comfort Suites Airport - Jacksonville
Rated no. 9
8.0
Excellent 8.0
Based on 295 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.8
Location
8.8
Services
8.3
Staff
8.9
Overall 8.1 Excellent
Based on 47 reviews
Cleanliness
8.6
Comfort
8.8
Location
8.8
Services
8.3
Staff
8.9
Cleanliness
8.4
Comfort
8.8
Location
8.6
Services
8.0
Staff
8.7
Cleanliness
9.3
Comfort
9.2
Location
9.3
Services
8.3
Staff
9.8
Cleanliness
7.5
Comfort
7.9
Location
8.3
Services
7.9
Staff
7.5
Cleanliness
9.1
Comfort
9.4
Location
9.1
Services
9.4
Staff
9.4
Cleanliness
6.3
Comfort
6.3
Location
7.5
Services
7.5
Staff
6.3

Excellent 8.0
Pros: The room was clean
Cons: Only queen size bed available and wasn't very comfortable for my husband and I.
Excellent 10.0
Pros: Is real clean every time I come I feel like I am at home
Cons: Tv pool room bathroom the people !!!!!!
Excellent 10.0
Pros: The room was nice. The bed was very comfortable. Enjoyed my stay.
Excellent 9.0
Pros: The room the cleanliness the atmosphere and helpful staff. Brittany was awesome
Cons: Everything was great
Mediocre 2.0
Pros: Nothing
Cons: I have charged twice. I paid the amount through the app, and paid at front desk
Okay 5.0
Pros: It not a good neighborhood.
Excellent 10.0
Pros: This room was very clean and well maintained. The parking and entry to the room was convenient. Very quiet.
Cons: The breakfast was less than what I expected. The only meat offered was small slices of ham that were not very tasty.
Excellent 10.0
Pros: The staff was very helpful, professional and attentive. The room was a good size, full kitchen, nice bathroom/walk in shower, comfortable bed.
Cons: TV did not have a broad variety of channels, none in Spanish. Breakfast was not the best and there was not vending machines but a mini convenient store at the lobby which was very expensive.
Residence Inn by Marriott Jacksonville Airport - Jacksonville
Rated no. 10
8.1
Excellent 8.1
Based on 47 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
8.6
Location
8.5
Overall
8.5
Overall 7.9 Good
Based on 1,054 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
8.6
Location
8.5
Overall
8.5
Cleanliness
6.6
Comfort
8.0
Facilities
9.0
Location
8.0
Overall
7.6
Cleanliness
7.9
Comfort
7.9
Location
8.4
Services
7.8
Staff
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.5
Facilities
8.5
Location
8.5
Overall
9.0
Cleanliness
8.4
Comfort
8.4
Location
8.6
Services
8.0
Staff
8.7
Cleanliness
8.2
Comfort
8.2
Location
8.4
Services
7.9
Staff
8.8
Cleanliness
8.3
Comfort
8.4
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
8.1
Comfort
8.2
Location
8.3
Services
7.8
Staff
8.5

Excellent 10.0
Cons: Getting in and out to the street was a little tricky.
Excellent 8.0
Pros: Location for us was great!
Cons: Our bed was ok, but it was in need of replacement. If the bed was more comfortable our stay would have been EXTREMELY satisfied.
Good 6.0
Pros: Close to the highway
Cons: I booked two rooms but they want to convince me that only one room until i show them my reservation.
Good 6.0
Pros: Check in was quick and the front desk associate was friendly.
Cons: The rooms are well dated and in need of updating.
Excellent 10.0
Pros: The hotel was beautiful. Our room was very clean. The pool was great. The bar/ restaurant downstairs was beautiful. The staff was very kind and very friendly. If we needed something they were right there to help us. Thanks so much...
Cons: No
Excellent 8.0
Pros: Hotel had an inground pool for customers and several of their guests staying at hotel. Staff were very friendly and helpful. Everything from car rental, shopping plaza, food and gas within five minutes from hotel
Cons: Weekend late night group hanging our drinking at parking lot making it more difficult to find parking. Unsure if they were guest but they were not a problem
Excellent 10.0
Pros: Nice
Cons: All good
Okay 4.0
Pros: There was hair on the bathroom floor that didn¿t belong to us.
Cons: It really didn¿t meet the quality for the price
Excellent 8.0
Pros: Location
Cons: Fixtures were old
Excellent 9.0
Pros: The room was comfortable and staff were amazing
Excellent 10.0
Pros: The staff and the hospitality and the service
Excellent 10.0
Pros: Staff was great, room was nice, as expected.
Excellent 9.0
Pros: The hotel overall is very nice and sparkling clean. Staff was extremely kind and helpful, they go above and beyond to try and meet your needs. I would recommend this hotel over 99 percent of the 4 or 5 I have stayed at in the airport area.
Cons: My complaints are slim to none. Honestly, I'm not even sure I would call them complaints, more like suggestions. The hotel decor and furniture is somewhat outdated, but still in great condition. There are no microwaves and also no suites.
Excellent 9.0
Pros: Location and helpful staff and clean
Good 6.0
Pros: Location.
Cons: I was staying on 1st floor at the end of building and it smelled like sewer coming from right outside of my room. Also TV was not working.
Good 7.0
Pros: The shuttle started 40 minutes later than explained. Staff did not appear to think they could help start the shuttle.
Good 7.0
Pros: Lots of parking, location was good. Staff was nice with requests. Rooms that were remodeled seemed nice.
Cons: Dated and old rooms. Really bad beds. Halls smelled like dog urine.
Okay 5.0
Pros: Location to airport
Cons: Bathroom was dated, towels smelled like dog
Poor 1.0
Pros: I do not have anything good to say about this hotel it was not worth the money I spent ¿¿¿¿¿¿¿¿
Cons: When I booked the hotel I inspected the hotel to look just like it was on the pictures but when I got there it smelled horrible it was blood on the sheets the carpet was very nasty I just had a real bad experience at that hotel and I will never go there
Good 6.0
Pros: Location was convenient to the airport
Cons: Stayed in a room in Tower 2. The toilet ran constantly after each flush until jiggling the handle just right. The carpet was dirty and my two year old son found a random button and a penny. I also found an acrylic nail from a previous guest.
Okay 5.0
Pros: nothing
Cons: not a clean place.
Good 6.0
Pros: The lobby staff was excellent. They were friendly professional and outgoing but there was such a long wait every time I was at the desk. Two clerks and a manager but several times there were computer glitches. And the lobby was expansive
Cons: First room not been completed, upgraded but did not see a difference), still wondered if any of the rooms had been completely cleaned. really bad mattress. I moved all over the bed looking for a comfort place never found. Told desk next morning
Poor 1.0
Pros: Nothing
Cons: We were stranded due to weather, no fault of our own and they would not refund our charges.
Good 7.2
Good 7.0
Pros: The staff was friendly, followed safety guidelines and was overall clean
Cons: I didn’t like that I had to take a longer walk to my room In a different tower with my hands full (no luggage racks were available).
Mediocre 2.0
Pros: This is not a 3.5 star hotel maybe the lobby but definitely not the dated rooms the wallpaper looked as though a 5 year old applied it and the housekeeper couldn’t speak English when I tried to get extra towels They didn’t clean the room in
Good 6.0
Pros: Location
Mediocre 3.0
Pros: The staff and location.
Cons: Did not match star ratings and was not very clean, smelled like mildew.
Poor 1.0
Pros: Nothing worse hotel I’ve ever visit.
Cons: Everything they charged my card twice took forever to get it right. The breakfast bar took 45 mins to bring me my food. I feel like i wasn’t wanted here will never waste my money again here.
Good 6.0
Pros: Nothing about this hotel says 3.5 stars
Cons: Most hotel's provide some type of breakfast. This did not provide anything. There are no microwaves in the rooms. Are you kidding me. For a 3.5 star rating. no microwave. Internet reception is terrible. It would go in and out while I was working.
Good 7.0
Pros: Location. It was near the airport
Cons: Couldn’t find the remote, looked under the bed, found trash & a dirty sock under the bed.
Mediocre 2.0
Pros: I initially liked the price, however, I soon found out the price was only due to massive renovation project being undertaken at this property. Location close to the airport and the freeway, makes it a convenient property.
Cons: When booking this hotel, we were not made aware it was undergoing a huge renovation. Difficult to find entrance, construction equipment and workers everywhere day and night. Rude staff. An extremely uncomfortable stay. We should have been advised.
Good 6.0
Pros: Shuttle to airport
Cons: Construction and room was about to be renovated so a little smelly and old
Poor 1.0
Pros: The staff were polite. That's all I can muster.
Cons: I would not recommend this hotel to anyone at this time. They are undergoing renovations and it's a mess. The front of our ac/heating unit fell off. The carpet is dirty & in dire need of repair & replacement. Remodeling is necessary but should be noted.
Mediocre 3.0
Pros: Comfortable bed
Cons: Renovation. Pool was closed even though you advertised it as an amenity. Hotel should be closed until renovation is complete.
Mediocre 2.0
Pros: Hotel was under major construction and in complete disarray, would never have stayed here is if was made aware of this.
Cons: Major construction
Mediocre 3.0
Cons: For 4 star it was lacking in several areas. The room was musty and the whole hotel need renovations.
Okay 5.0
Pros: Nice room, good location
Cons: Under renovation, not near 3.5 star right now.
Poor 1.0
Pros: Nice front desk staff
Cons: ALL THE CONSTRUCTION AT THE HOTEL... ALSO UNKNOWN GUYS SEATING THE CAR SMOKING MARIJUANA.
Mediocre 2.0
Pros: The room I stayed in was immaculate looked to be brand new. The desk staff were so very polite.
Cons: This hotel is in a complete state of re-construction and it impacted everything about my stay. If I would have known about the turmoil I would not have stayed there. Total ripoff to advertise this as a highly-rated hotel in this ridiculous condition.
Okay 5.0
Pros: Close to freeway
Cons: Terrible parking, hotel under a slow renovation process, terrible access and walking a mile back and forth from car to front desk to room
Okay 5.0
Pros: Nothing
Cons: I never know that the hotel is under construction
Okay 4.0
Pros: Location
Cons: It was under renovation and the room had moldy stuff around the sprinkler head, the bathroom vent was cover with thick dust. The AC was loud, the TV remote wouldn’t work. The furniture was outdated and old. Parking was confusing.
Okay 5.0
Cons: TV wasn’t working. I tried to call the front desk, call couldn’t go through. Tried to call the hotel operator, call couldn’t go through. I tried calling the hotel from my cell phone. After going through all the prompts for the fro
Mediocre 3.0
Pros: Location
Cons: It was under construction, which was not noted when we booked. Very dirty. Unprofessional temporary check in desk that was very unorganized. Terrible experience.
Poor 1.0
Pros: Nothing
Cons: It was dirty The staff was rude They tacked on an extra 75 dollars for a 5 lb dog although it did not state that dogs were extra.
Okay 5.0
Pros: Friendly staff, good location.
Cons: Rooms were extremely outdated! More like a motel 6
Mediocre 3.0
Pros: The location was great
Cons: The clerk gave me the wrong keys the wrong type of room and never once apologized. The a/c was not working the tub was stopped up and the sheets were old and smelled of old clothes and one elevator was working overall my experience was terrible
Okay 5.0
Pros: Location
Cons: No coffee in the lobby after 7AM. What's up with that? You have to go to the restaurant for a 2 go cup. The hotel is run by accountants.
Mediocre 3.0
Pros: Location, shuttle to the airport. Swimming pool.
Cons: Smelly, outdated room. Bad food and rude waitress. Did not like the $25 deposit either.
Poor 1.0
Pros: The location would have been perfect for my needs except bad weather kept me from reaching the hotel. My flight was canceled and I never reached Jacksonville.
Cons: Yes, the strict policy of no refunds was dismaying. Bad weather grounded my flight in Memphis until the next morning making it impossible for me to fly to Jacksonville Crowne Plaza. Requesting a refund was denied. Boo
Poor 1.0
Pros: Nothing
Cons: Put us in a room with no toilet at first, then no television remote the whole stay. Whoever cleaned the room peed in the toilet and never flushed it. Then they tried checking us out a day early, and charged me for an extra day on their negligence.
Poor 1.0
Pros: Proximity to airport
Cons: This is NOT a 3.5 stars hotel. I travel all over the US and world and know what a 3.5 star hotel was and this was not one. The rooms were extremely outdated and old, not clean, dust everywhere, towels were horrible, and the in room AC unit was VERY noisy
Good 7.7
Pros: As an older woman traveling solo I appreciate d having a restaurant on premise so I didn’t have to go out again. Bed was quite comfortable. Towels were thick. Loved the soap and body lotion provided
Cons: Room showed some minor signs of wear. TV channel guide was out of date. My meal at bar was fine, although my burger was not cooked as requested.
Good 7.4
Pros: Kids loved pool. Parents enjoyed bar by pool
Cons: Parts of hotel had a musty smell
Poor 1.0
Pros: THE LOCATION IS GREAT.
Cons: First off the booking didn't state that no microwaves or refrigerators didn't come with the room. The run was dirty with blonde hair and black soot around the edge in the inside. For breakfast I ASKED for a well done steak and it was raw. Terrible
Excellent 8.8
Pros: Room was clean, Check in was efficient, easy access to and from location.
Excellent 10.0
Pros: I love the rooms so clean
Good 6.5
Pros: Great location to restaurants and shopping centers
Cons: Not the cleanest room I've stayed in
Excellent 9.4
Pros: Love the room it was nice and comfortable and very relaxing!!
Cons: Didn't like that we had to check out so early and we checked in so late
Crowne Plaza Hotel Jacksonville Airport/I-95n, An IHG Hotel - Jacksonville
Rated no. 11
7.9
Good 7.9
Based on 1,054 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.1
Facilities
7.2
Food
3.0
Location
8.6
Overall 7.8 Good
Based on 1,225 reviews
Cleanliness
8.2
Comfort
8.1
Facilities
7.2
Food
3.0
Location
8.6
Cleanliness
7.0
Comfort
8.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
6.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Location
8.6
Services
7.7
Staff
8.1
Cleanliness
6.6
Comfort
5.3
Facilities
5.3
Location
5.3
Overall
5.3
Cleanliness
8.2
Comfort
7.7
Facilities
8.0
Location
8.7
Overall
8.2
Cleanliness
8.2
Comfort
8.1
Location
8.6
Services
7.7
Staff
8.4
Cleanliness
8.2
Comfort
8.0
Facilities
5.0
Location
8.7
Overall
4.0
Cleanliness
8.2
Comfort
8.1
Facilities
7.4
Food
3.0
Location
8.6
Cleanliness
7.9
Comfort
7.9
Location
8.5
Services
7.4
Staff
7.9

Excellent 8.0
Pros: Location and cleanliness
Cons: Breakfast was ok
Poor 1.0
Cons: The hotel hallways and our room were so smelly, I wanted to check out, immediately. Every door has a no-smoking sign, but the smell throughout the hotel is filled with cigarettes and a horrible musty smell. I would not recommend this hotel to anybody. Even with our window open, the smell was unbearable, had to sleep with the window open and a mask over my face.
Poor 1.0
Cons: Breakfast is so poor Almost nothing and bad smell
Poor 1.0
Pros: Cost
Cons: Room smelled of stale urine, air conditioner was already on when I walked in and thus the textiles felt damp. Carpet very soiled.
Poor 1.0
Cons: Quality of room furnishings and finishes was average and showing evidence of deferred maintenance. Breakfast was marginal. No napkins available so they offered Kleenex instead of napkins at breakfast. Rooms had a funky smell to them.
Good 6.0
Pros: It had a clean room to sleep in.
Cons: We arrived after 1am from a very long drive. To our surprise, the lobby, parking lot and halls were filled with lively party goers. Thank goodness we were so exhausted that the noise from the loud TVs next door did not affect us passing out. There are definitely no quiet hours at this hotel.
Good 7.0
Pros: location from airport; price
Okay 5.0
Pros: Excellent location for our needs. Right next to the park and fly.
Cons: Run down and room smelled of intense musk cologne.
Excellent 9.0
Cons: Nothing in the area to eat, get gas and several times I had to go 1/2 mile and do a u-turn.
Mediocre 2.0
Pros: Nothing at all.
Cons: Everything
Excellent 10.0
Pros: location and cleanliness
Cons: No
Poor 1.0
Pros: Location
Cons: Our room was infested with roaches. The front desk was notified and not concerned. There was no soap in the room, no breakfast. The pool was not clean because the pool was sick.
Excellent 10.0
Pros: You just can't get a more convenient hotel to the JAX.
Cons: No breakfast. Which is what most companies are saying. They need to bring it back!
Okay 5.0
Pros: fairly quiet location
Cons: there was no breakfast as advertised due to covid
Excellent 9.0
Cons: Shuttle driver did not wear a mask.
Excellent 10.0
Pros: nice staff
Okay 4.4
Poor 1.0
Pros: Proximity to airport
Cons: No mask worn at front desk. Agent was a young lady and was not friendly at all. She gave us a horrible room, smelled of cigarettes and paint was chipped everywhere.
Excellent 9.0
Pros: Clean
Cons: No breakfast
Mediocre 3.0
Pros: One of the maids was very helpful in trying to locate a hair dryer for me otherwise would never stay here
Cons: Nothing worked blow dryer no soap no shampoo room not cleaned no breakfast just nothing that was advertised said no smoking someone was smoking the whole time would not ever stay again
Good 6.0
Pros: Front Desk staff was nice and the location of the hotel is nice
Cons: The hotel needs a upgrade for the rate they are charging and there was a blood stain on the bed ¿¿
Okay 4.0
Pros: It was a handicapped Room and it had plenty of space and was very nice I really love the window seat it was so adorable and the hotel clerk was wonderful
Cons: It was very loud all night I guess there was a college staying there in the whole upstairs was just about 40 kids screaming and yelling till 3:00 in the morning than all the Sun I heard a door slam at 3:00 a.m. and get real quiet so I was glad to sleep
Excellent 10.0
Pros: great service
Poor 1.0
Pros: nothing
Cons: everything it was filthy.
Excellent 8.0
Pros: It was clean and the staff was friendly
Cons: No breakfast
Mediocre 3.0
Pros: Not much
Cons: Doors were broke.. main entrance and exit Fridge did not work Ac will run right Was told I would have to wait like 5 hrs to get stuff fixed I checked into another hotel within 15 hrs
Excellent 10.0
Pros: Room was immaculate. Staff was very friendly
Cons: No
Poor 1.0
Pros: Not a thing.
Cons: Everything.
Good 7.0
Pros: The Location
Cons: I had to change room due to the Air Conditioner wasn't working
Excellent 9.0
Pros: Hotel was exactly what I expected. I've stayed in Microtel's before so knew what to expect. I missed the breakfast buffet, but realized it wasn't their fault.
Cons: Location was a little confusing. It was easy to get to when leaving the airport, but a little tricky getting back to the airport.
Poor 1.0
Cons: Yes no manager at that place and the staff are very rude and they just trying to steel money from customers this seems to be like scam housekeeping steel items there’s a lot to say
Mediocre 3.0
Cons: The hotel was not worth the price I paid, only because it near the airport and that about it.
Mediocre 3.0
Pros: Hotel is close to the airport and they provide a shuttle to and from the airport. It was also pretty quiet and my room had a microwave and refrigerator in it.
Cons: The hotel needs upgrading, the outside looks new but the rooms inside look like they were built several decades ago.
Good 6.0
Pros: Location conveniencr
Good 7.6
Poor 1.0
Pros: Nothing
Cons: Credit card info was stolen after using as security deposit.. there were no other transactions that could have caused it.
Okay 5.0
Pros: Location, and breakfast
Cons: The colors were depressing and it gave an overall dirty feeling to the hotel
Poor 1.0
Pros: nothing
Cons: upon checkin requested my card, normal. However, the front desk clerk CHARGED $50 immediately on my card with the promise to reverse the charges in 10-15 days! If no damage. That charge was made without my permission. walls paper thin. Noise all nite
Okay 5.0
Pros: Location and price
Cons: Food.. No OJ ran out at 7AM. Eggs and other out of a package. All side doors at my end of building could not open from exterior due to "maintenance". This makes it tough for handcapped Hotel maybe a 1 or 2-star. You have overrated most of your listings.
Good 7.0
Pros: Price and location.
Cons: Diffident Staff. Plumbing fixtures not well maintained
Okay 4.0
Pros: The location was fine. The people at the desk were helpful. But how did this hotel get 8+/10 ratings? It's a 5/10 hotel at best.
Cons: Our room didn't actually lock--the door didn't close all the way and it was impossible to lock it in any way other than the swinging metal catch. Also, breakfast was pretty dismal. The pre-fabricated eggs had no flavor, the sausage was disgusting...
Poor 1.0
Cons: Gave me scabies. Should be a 1 star hotel
Good 6.0
Pros: very close to airport
Cons: room is pretty small
Okay 4.0
Pros: Near air port
Cons: Just. Around the corner from the lounge. Noisy.
Okay 5.0
Pros: Location to airport
Cons: Furniture and and a number of fixtures broken in the room.
Good 7.0
Pros: location, check-in person was terrific.
Cons: room was quite small, paint on walls was wearing off, clock did not work, telephone did not work, couldn't adjust air conditioning.
Good 7.0
Pros: The location is perfect!
Cons: Its really time for a paint job in the rooms! They need to make it light! Brown walls are just too dark! The outside seems to be getting the attention, but not the inside.
Good 7.0
Cons: very small room very limited breakfast selection
Good 7.0
Pros: Motel staff allowed me to stay in the motel lobby several hours as I waited for my flight. They were very nice to me.
Cons: The front desk clerk rented my room to another guest with the similar name. The manager corrected the error but it was messy for awhile.
Poor 1.0
Pros: Location was close to the airport.
Cons: Well the room was just painted,smelled still. Leak on the carpet from shower, they had to come inspect it before allowing us to move. So we had to wait until they came down before we got a new room key.So not much sleep before we had to get up to fly.
Mediocre 2.0
Pros: The room was Very noisy Every 35-45 mins a generator or some machinery would come on. Not a great night and also a black mold/substance was around the tub faucet. (Pleases address this ASAP)
Okay 4.0
Pros: cleanliness and location.
Cons: walls are thin and you can hear your neighbors tv through the wall being played at low/normal volume. we could not sleep all night.
Okay 5.0
Pros: The room was very clean , it's was located in a nice area , breakfast it was ok , and staff , I'll stay there again more in the future
Cons: I paid for one bed room and they gave me a 2 bed in the room went to change it they gave me a hard time . But I didn't have no choice to stay in the room , they should give me a discount next time
Excellent 8.0
Pros: Beds were comfortable Breakfast had good variety of food No bugs!
Cons: Breakfast could have been longer hours No OJ or water at breakfast, only a few drinks to pick from
Mediocre 3.0
Pros: location to airport and eateries. Easy to get to.
Cons: We received a handicap room, for my mother.The design of the shower is dangerous as the water spills over onto the bathroom floor. She almost fell on the slick surface. Also the a/c didn't work well in room 106.I told the staff but no response.
Mediocre 2.0
Pros: Location is good
Cons: Air conditioner/heading unit sounded like the refrigeration unit on a boxcar. The people in the room next to us used the TV as white noise all night and the walls just barely muffled it.
Mediocre 3.0
Pros: It was ok
Cons: Everything
Good 6.5
Excellent 10.0
Pros: Convenient location. Clean. Friendly staff
Mediocre 2.0
Pros: The rooms were nice
Cons: The gentleman at front desk was not friendly
Good 6.0
Pros: Location
Cons: Price
Excellent 9.1
Pros: Friendly staff. Clean rooms. 2 minutes from airport.
Cons: No complaints
Excellent 8.0
Pros: Access to airport was key and room was sized for my quick stay
Cons: shower head was poor
Excellent 10.0
Pros: For the money, this was an excellent value. The room was very clean and staff was pleasant.
Cons: Although the breakfast was a little on the skimpy side, I didn't mind one bit as I only paid $67 for the room including tax.
Excellent 10.0
Pros: Comfortable bed. HBO. Quiet.
Good 6.2
Pros: Bed was uncomfortable
Okay 4.8
Pros: Over priced! No refrigerator in the room, or ice maker on the second floor. Spartan but clean
Okay 5.1
Pros: Close to airport and I-95
Cons: Breakfast was a disaster, little food like cereal, milk, and juice put out, people grabbing and cutting in line, only a couple of tables to sit at, and about 25 people trying to eat standing up and juggling cereal bowls back to their rooms in the elevator since there were not enough tables. No employees around to help monitor the chaos. Room was very noisy. I woke up several times to ask people in the hall to please be quiet. Upon arrival, I signed a promise not to smoke or bring a pet, but there was a dog barking all night in the room across the hall, and the family next door had their TV blasting all night, followed by slamming doors. Our bathroom had a smoke odor coming in the bathroom vent, so I think there were smokers in the other side of our room. Seemed more like a temporary residence, with no enforcement of rules.
Excellent 10.0
Pros: Location was great, a mile from the airport. The room was clean. Overall very impressed and wish we had our room for more than just one night. The room is small but we are used to that because we live in New York! Pretty sure that is to be expected though. Loved our stay
Okay 5.4
Pros: Location
Cons: The next morning after check out the three of us had a rash on our face. It could've been the detergent they used to wash sheets but other than that the stay was okay. Sink was clogged but staff quickly came to resolve problem.
Okay 4.0
Pros: The room was very clean and the staff was friendly. The hotel was close to the airport. Check-in was quick and easy and I was offered a complimentary bottle of water. Upon leaving I was offered a shuttle to the airport.
Cons: There is an issue with the doors in this hotel. When someone lets their door close, it slams behind them. I was there about 8 hours and must've heard 100 doors slam. It was impossible to sleep over the noise. I even turned the air conditioner on the setting to run constantly in an attempt to block out the noise but it didn't help much. The juice in the juice (at breakfast) machine was warm and breakfast was overprocessed food. There were no close restaurants. There were no lamps in the room, only harsh, bright overhead lighting.
Excellent 10.0
Pros: We stayed a night before our cruise. The hotel offered a free shuttle from and to the airport. It also shuttled us around to a shopping center which included Wal-Mart, shopping centers such as Ross, Old Navy, ect. which was conveniently a mile and a half down the road. The front desk was very helpful, drivers very friendly, and overall a wonderful place to stay. Not to mention the price was awesome! The shuttle also shuttled us to the cruise port for a $16 round trip fee. Which was much cheaper than a taxi!
Cons: No complaints at all.
Excellent 10.0
Pros: Free airport shuttle and parking while at airport
Good 6.0
Cons: Room was small
Excellent 8.0
Pros: Nice pool area. Comfortable beds. Great lighting over the beds. Room was ready when we arrived.
Okay 5.1
Pros: Airport shuttle.
Cons: Worst check-in ever. Room was ready 2 hours later than check-in time.
Okay 4.0
Pros: Staff was very friendly and courteous
Cons: Filthy rooms. Hair all in my sheets. Women's mascara smeared in the sheets. The maid explained the washing equipment doesn't get all of that out. Gross gross gross Walls, carpet and drapes were dark chocolate brown. Very outdated and old
Good 6.3
Pros: Cheap place to stay. Desk staff was responsive when prompted.
Cons: Shower was dirty on arrival, room wasn't cleaned on second day. Breakfast was pre-packaged microwave food.
Good 6.0
Pros: Room was clean and functional.
Cons: There weren't any outlets next to the head of the bed.
Microtel Inn & Suites by Wyndham Jacksonville Airport - Jacksonville
Rated no. 12
7.8
Good 7.8
Based on 1,225 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.9
Facilities
9.0
Location
8.3
Overall
9.0
Overall 7.4 Good
Based on 663 reviews
Cleanliness
7.9
Comfort
7.9
Facilities
9.0
Location
8.3
Overall
9.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
7.6
Comfort
7.5
Location
7.9
Services
7.4
Staff
8.5
Cleanliness
8.1
Comfort
7.9
Location
8.3
Services
7.7
Staff
8.4
Cleanliness
8.1
Comfort
8.2
Location
8.6
Services
7.8
Staff
8.6
Cleanliness
8.0
Comfort
8.1
Facilities
9.0
Location
8.4
Overall
8.6
Cleanliness
8.5
Comfort
8.6
Location
8.9
Services
8.1
Staff
8.9

Excellent 10.0
Cons: Open Breakfast service
Mediocre 3.0
Pros: The pool was ok
Cons: They rent to locals and don't plan on getting any sleep because of activity going on all night long
Excellent 9.0
Pros: ROOM WAS DESCENT.. THE LOCATION WAS EXCELLENT. I WOULD STAY AGAIN
Cons: BIGGER TV ...LOL BUT IT WAS ALL GOOD
Excellent 10.0
Pros: I liked it all
Cons: Nothing everything was fine
Mediocre 3.0
Pros: Nothing in particular
Cons: 1. A exterior entrance to the room.
Okay 5.0
Pros: Nice clean towels and a beautiful bed !
Cons: The Wi-Fi does not work
Excellent 10.0
Pros: everything was great
Cons: no breakfast due to covid cruch
Good 7.0
Pros: Nice front area.
Cons: Update windows.
Poor 1.0
Cons: It is a motel not a hotel. Mid July 2021 still no housekeeping. Instead of cleaning an empty room they make you pick up clean towels in person. How does this prevent infections? A/C was extremely loud even with ear plugs. Breakfast not served but coffee 24h. Laundromat was closed saying all 8 appliances are out of order. Very remote area and some long stay guests. On arrival we wanted to drive away immediately. Why do they cut the grass at 7 am in front of all rooms?
Excellent 10.0
Pros: I like it all
Cons: I'm pleased with everything
Excellent 10.0
Pros: The staff have positive attitudes and are respectful towards guests willing to immediately address any needs that may arise. Pool area was very relaxing. Love how quiet the property was even being a short distance from the airport
Cons: Breakfast not available due to covid mitigation individual muffins granola bars and snack cakes offered in to-go breakfast bags. perhaps offer fruit with breakfast bags breakfast bags only available some days.
Mediocre 2.0
Pros: I did not stay at this hotel I lost my money due to false advertising I clicked on one thing they showed picture of it and got another place .I would never pay -- dollars for a quality inn not worth it ever
Cons: This hotel is old has old furniture small tv and the appearance wasn¿t good either so I didn¿t say I didn¿t even check in
Okay 5.0
Pros: Very clean rooms and property
Cons: Breakfast not provided as advertised. Not the best front desk service
Poor 1.0
Pros: Leaving it
Cons: There were bed bugs in my bed. When I called to tell the front desk they were rude. Sent a cleaning lady to my room and she laughed at me for having bites from the bed bugs. The front desk gave me a new room and didn¿t say anything else about the issue.
Good 6.0
Pros: It was clean and the staff was friendly
Cons: It was too far from my destination. Jacksonville is huge, and it took about 30 minutes of highway driving to get from the hotel to my destination, still in Jacksonville.
Good 7.0
Pros: The pillows were to small and I didnt receive my morning wake up call.
Cons: The pillows were to small and I didnt receive my morning wake up call.
Poor 1.0
Pros: None
Cons: Hotel itself
Good 7.0
Pros: Hotel was OK for the price paid, there were good restaurants near by for food.
Cons: Room walls were thin, could hear people talking outside and shutting doors.
Excellent 10.0
Excellent 9.0
Pros: Close to airport
Cons: No elevator.
Excellent 9.0
Pros: Looks can be deceiving. To see the front is scary but after we checked in and went to our room , I was at ease. I will definitely stay here again.
Excellent 10.0
Pros: It¿s location was ideal and no need to travel far for food, shopping or a new tire due to a nail in ours in mid trip. Very nice staff and very accommodating. Definitely will be a return guest!
Cons: No.
Poor 1.0
Pros: Ummm the people upfront were courteous
Cons: Someone tried to come into my room a day and an hour before my checkout. Didn't announce who they were it was someone with a key and had I not had the top locked they would've came in I sat and watched all of this. They also advertise a casino not one
Excellent 10.0
Pros: Location
Cons: Not having breakfast
Excellent 9.0
Pros: It had a nice pool and the staff was very friendly. The rooms were pretty good and was totally fine for the price and star level.
Cons: They were next to an abandoned restaurant and lots of homeless were roaming the area. But the big thing and it wasn¿t technically the hotels fault was there were tons of people partying and with loud music and a couple fighting loudly for 2-3 hours!!!!
Excellent 10.0
Excellent 8.0
Pros: The room was clean.
Cons: Still not serving breakfast.
Excellent 8.0
Pros: It was ok miss not having breakfast provided
Good 6.0
Pros: Nearness to airport
Cons: No shuttle from airport. No breakfast even though it was advertised
Okay 5.0
Pros: Staff was awesome.
Cons: They advertise a breakfast & a shuttle. They didn't have either one. They should change this.
Good 7.0
Pros: Location
Cons: If you are going to advertise free breakfast you need to have something. You can't use covid as an excuse when every restaurant in the state is open. Other hotels are at least giving to go bags with a muffin, granola bar, and a piece of fruit with beverag
Good 6.0
Pros: Close to airport. Next to a good restaurant for lunch or dinner. Convenient breakfast available.
Cons: Sparse room for the money, but not unlike many motels these days.
Excellent 10.0
Pros: I like how nice they were to us
Cons: I didn't like tht it had no indoor pool
Excellent 10.0
Pros: How accommodating the office staff was. Very impressed.
Cons: Nothing.
Good 6.0
Pros: Location and price
Cons: The room smelled of mildew, the sink was clogged up and the air conditioning worked but not thourghly.
Poor 1.0
Pros: There was nothing to like the were bugs everywhere including in the bed when you pulled back the sheets
Cons: Everything
Okay 5.0
Pros: Price
Cons: Too bright, could not sleep
Poor 1.0
Cons: None of the surfaces in the room was not clean. There were several mosquitoes in the room. The air in the room was unbearable and smelled of mold.
Poor 1.0
Pros: Being able to check in
Cons: On checking in I was told there was a$50 hold on my bank account. This information should have been given to me when the reservation was made.
Good 6.0
Pros: Clean room, updated, met needs, breakfast simple but good.
Cons: Ice machine was not where signs indicated, but was available after search. Outside building appearance needs maintenance.
Good 6.0
Pros: Location was good for where I was working
Cons: They charged my card for an extra room and they still have not reversed the charges
Okay 5.0
Pros: The pool was nice.
Cons: The hotel breakfast was to early cut off was at 9 am. Stayed for 4 days never made it.
Good 6.0
Pros: Away from noise, but far from downtown.
Cons: It smelt a bit stale and the sheets were a bit out of date, but other than that it was fine.
Poor 1.0
Pros: Overpriced, hotel would not honor pricing mix-up. Outrageous pet fee!
Poor 1.0
Pros: Nothing
Cons: It smells like garbage. Bed was very uncomfortable. Room was very dirty.
Poor 1.0
Pros: Nothing
Cons: Yes everything, room wasn’t available
Okay 5.0
Pros: Location
Cons: My particular room did not meet my expectations based on reviews.
Good 7.7
Pros: The room was spacious.
Cons: The pet fee was $25 per pet for two pets the highest I paid on a week long hurricane evacuation trip. The accommodation for pets was an all tiled room which I guess made it easy for cleaning, but made the room cold and was hard to walk on in your bare feet.
Okay 4.0
Pros: location
Cons: The shuttle service took 50 minutes to get to the airport and 50 minutes to come from the airport to the hotel. This is understandable since the airport is about 1/2 mile from the hotel, it should have taken ten minutes at the most.
Okay 5.0
Pros: The location, close to airport
Cons: The linen in bed had holes, hair dryer had chunks of hair still in it. Room didn't smell good
Okay 5.0
Pros: Nice an quiet
Mediocre 3.0
Pros: Location
Cons: Hotel rooms old, shabby and not clean. Dirty towels.
Poor 1.0
Pros: The customer service
Cons: The smell of the room and the furniture in the room.
Excellent 9.7
Pros: The staff are very friendly and accommodating.
Cons: Quality and selection of breakfast foods is very poor.
Quality Inn Airport - Jacksonville
Rated no. 13
7.4
Good 7.4
Based on 663 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Overall 8.0 Excellent
Based on 1 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0

Airport Motor Inn Lounge/Package Store - Jacksonville
Rated no. 14
8.0
Excellent 8.0
Based on 1 reviews
Details
Reviews

Cleanliness
6.9
Comfort
6.9
Facilities
6.6
Location
8.0
Overall
7.0
Overall 6.8 Good
Based on 645 reviews
Cleanliness
6.9
Comfort
6.9
Facilities
6.6
Location
8.0
Overall
7.0
Cleanliness
7.0
Comfort
6.0
Facilities
7.0
Location
7.0
Overall
4.0
Cleanliness
6.0
Comfort
5.0
Facilities
4.0
Location
2.0
Overall
5.0
Cleanliness
6.5
Comfort
6.5
Location
7.7
Services
6.1
Staff
7.6
Cleanliness
6.0
Comfort
5.3
Facilities
4.6
Location
5.3
Overall
6.0
Cleanliness
6.6
Comfort
6.8
Facilities
6.6
Location
6.8
Overall
7.1
Cleanliness
7.0
Comfort
6.9
Location
8.2
Overall
10.0
Services
6.6
Cleanliness
6.9
Comfort
6.9
Facilities
9.0
Location
8.1
Overall
9.0
Cleanliness
7.3
Comfort
7.2
Facilities
7.5
Location
8.1
Overall
7.0
Cleanliness
6.8
Comfort
6.8
Location
7.8
Services
6.5
Staff
7.6

Mediocre 3.6
Excellent 8.0
Pros: Great location in proximity to the airport. Breakfast and coffee available before your flight.
Cons: Nothing to mention here.
Excellent 10.0
Excellent 10.0
Pros: Everything it was a wonderful experience.
Cons: I liked everything.
Okay 5.0
Pros: Clean room and friendly staff
Cons: Old and dated. Bathroom shower in very bad shape
Good 6.0
Pros: Availability
Cons: After a delayed flight my arrival was After midnight checked in After 1 so for this to be my 2nd stay after late flight I was put in a room close to the ice machine and on a floor that seems to have lots of activity late hours both stays
Good 6.0
Pros: The bedding.
Cons: Everything was average. You get what you pay for. The room was very small. The front desk in the morning was not professional at all.
Okay 5.0
Pros: The hotel definitely needs some updating, but it was clean and the bed was extremely comfortable. The room was small, but fine for 1 night.
Cons: Toilet seat needed replaced and the whole atmosphere is kind of drab.
Mediocre 3.0
Pros: Really nothing
Cons: It had roaches, ppl were so loud all night, I never got back the money that they said I would get.
Poor 1.0
Pros: I liked that it was close to the airport. The price was okay.
Cons: The hotel staff were not very happy to see you arrive. The hotel had a very odd weird smell to it. They had soap dispensers attached to the wall in the shower with shampoo and body wash. The sheets felt stiff. Upon waking up we found 2 roaches crawling up the wall.
Okay 5.0
Pros: Location
Cons: Room had an odor. Hotel overall was not updated. Towel rack fell off wall and exhaust fan in bathroom made terrible noise and the regular light did not work.
Okay 5.6
Mediocre 2.0
Pros: Nothing!!
Cons: Staff cleanliness it was helll!!
Poor 1.0
Pros: The front desk personal really nice
Cons: It¿s not really clean and I found Cockroaches. The carpet no clean that you feel it when you walked without socks. Bathtub A lot of smell of marijuana. Totally Disappointed with the price and rarting. The bathtub was blockage
Good 7.2
Okay 5.0
Cons: Spider and bug on bed upon entry. Mold on the walls in restroom.
Mediocre 2.0
Cons: Location and room size
Excellent 9.6
Good 6.0
Pros: Staff
Poor 1.0
Pros: They were very nasty
Cons: I didnt stay they took my money i was suppose to get a refund
Okay 5.2
Mediocre 3.0
Pros: Nothing
Cons: Humidity, bad smelll, mold spot in bathroom and cockroaches
Mediocre 3.0
Cons: The woman running the front desk was very rude when I landed at midnight in the Jacksonville airport. I called the front desk 3 times and they was no answer, when she finally answered she gave me an attitude. I will not be staying here again.
Mediocre 2.0
Cons: Old rundown place they have tried to cover up. A/C ran all night blowing cold air--staff couldn't fix. Breakfast--what a joke. Broken bathroom fan clattered whenever lites were turned on. Fridge wouldn't get cold but it made a loud noise all nite.
Excellent 8.0
Pros: Easy on and off the highway
Cons: It smelled in the hallway on our floor.
Poor 1.0
Pros: That it had a microwave and refrigerator in the room was convenient.
Cons: Walls are thin you can hear people talking & walking above you. Bed height is lower than average and you can feel the springs in the bed. Pillows are not comfortable. Housekeepers wake you up conversing in hallway and vacuming.
Poor 1.0
Pros: We checked in and checked right back out waiting on refund right now we never got to speak with a manager and was told to come back the next morning to speak with one and went back and still no manager the room was not what the picture showed.
Cons: Yes the room was small and no room to move around and we paid a total ---for one night no where to put luggage.
Okay 5.0
Pros: Location. I was picking someone up from the airport.
Cons: Overpriced room.
Good 6.0
Pros: Location is key...easy access to JAX Airport and I-95.
Cons: Its a typical budget hotel...thin walls, low on amenities, etc. However, it's to be expected given the price.
Mediocre 3.0
Pros: Parking
Cons: The room was way too small for two people. Very disappointed.
Poor 1.0
Pros: Close to hotel
Cons: Dirty, smelled like marijuana, not clean, smoke alarm kept beeping, was told about wrong breakfast times
Poor 1.0
Pros: The location. The hotel was close to the airport.
Cons: This was the worst hotel experience I have ever had The staff was rude and attempted to charge additional taxes on their amenities fee. The rooms were small and facility looked unkept. It was a nightmare. I would NEVER return to this hotel.
Good 6.0
Pros: Shuttle service
Cons: Door rattled every time another room closed their door
Excellent 10.0
Pros: Staff
Excellent 8.0
Pros: Quiet and clean Peaceful
Cons: The one thing they need to do is get better mattresses they were very uncomfortable Need more cable channels
Good 6.0
Pros: Close to Airport as we were travelling by plane.
Cons: Bath pipes were running through the night.
Good 7.0
Pros: Free breakfast and close location to airport!
Cons: Minimal options for people with gluten allergies
Excellent 10.0
Pros: The price, location, and the staff were excellent
Cons: Everything was perfect
Excellent 10.0
Pros: Location
Cons: Check in time Didnt get full 24hrs
Okay 5.0
Pros: Location
Cons: Surprise hotel fee at check in and extra paid parking for guest
Okay 4.0
Pros: Staff was nice although they charged a service charge never before did I pay that
Cons: Room was semi clean very small more like a 1star hotel
Excellent 9.0
Pros: Price,location,clean rooms, and staff were excellent.
Cons: Rooms on small side but good enough. No meat breakfast (hate that).
Good 7.0
Pros: The price was great and they tried to have a professional, clean atmosphere of a 3 or 4 star hotel, even though it was a 2 star hotel with 2 star pricing.
Cons: It was only somewhat clean - there were corners with hair and there was a strange slight smell in the room.
Good 7.0
Pros: The hotel was clean and easy to get to. If you are staying for a short time and need to be by the airport this is not a bad location for the money.
Cons: Not within walking distance of restaurants or bars especially when it rains.
Good 7.0
Cons: Breakfast was disappointing.
Okay 5.0
Pros: the price was the main pullfor this hotel however definitely not worth it.
Cons: Staff not very helpful and some did not understand English so any requests made were often misunderstood and wrong.
Okay 5.0
Pros: Shuttle to airport
Cons: The first room we were given had a bed that had a box spring on top of a boxspring. We asked for another room and were given one with an adequate mattress, but the best didn't work properly.
Good 6.0
Pros: Body wwash
Cons: rugs were stained
Mediocre 2.0
Pros: It was close by a shopping area
Cons: I stayed there November 3rd - November 5th and my linens wasn't changed at all it wasn't anyone at the desk at the time had to ask for clean towels and rags I never have a problem when i stay at this hotel but I did this stay
Mediocre 3.0
Cons: ROOM ODOR ANNOYING
Okay 4.0
Pros: location close to the airport
Cons: hotel is old and tired, breakfast is a joke,
Mediocre 2.0
Pros: Not much to like, the room smelled like mold, the lobby stunk like bleach. The shower flow was terrible.
Cons: Everything
Poor 1.0
Pros: The location was good.
Cons: The room smelled moldy. There were roaches in the room. There was mold on the ceiling in the bathroom. The room was very small. It was a bad experience.
Excellent 10.0
Pros: Very helpfull and great customer service
Cons: No
Excellent 9.0
Pros: The front desk clerk was very friendly and seemed eager to make my stay pleasant,which it was.
Cons: the room was a little dusty but not bad.
Excellent 8.0
Pros: Close to my seminar and price was 1/2 of hotel where seminar was held.
Cons: nope
Okay 5.0
Pros: Price and location to JAX
Cons: Bed are so uncomfortable and crammed in small room. Most 6 year olds have better TV's in their bedrooms. So small.
Okay 4.0
Pros: I was able to shower
Cons: The mites scabies lice bedbugs infestation problem they have .
Excellent 8.0
Pros: The location and the staff
Cons: The breakfast buffet was from 6-9 AM we came down at 7:30 no bagels left and a few pastries. Also thought they had a pool (my mistake) it is very hot in Florida need a pool.
Poor 1.0
Pros: Location
Cons: Wasn't as clean as I would have preferred. There was a spider in the sink. The room looked dingy and ragedy.
Good 7.0
Pros: I liked the location of the hotel. They were paving the parking lot so initially it was difficult to park. The evening front desk person was outstanding and made check in and our stay very enjoyable.
Cons: I accidently left my Ipad their. I called, hotel employee was extremely helpful and did her best to find it but to no avail. I used find my Ipad app it was hidden in one of the maids cleanning carts wrapped in a pillow case in a box under some cleaning pr
Okay 5.4
Pros: Overall it was a bad hotel. They are renovating and I'm sure more improvements will come. The staff were really good. Many restaurants are only a few miles away. As well as shopping. For the money you pay the value is good.
Cons: The room was small but you are there to sleep. Slight musty smell in the room but it went away after running the air conditioning.
Mediocre 3.0
Pros: It was close to shopping and eating places. It was easy to find since it is just off I95 North. I liked the fact that the room had a refrig (not advertised as a amenity).
Cons: Roaches. Breakfast was very inadequate.
Poor 1.0
Pros: Nothing
Cons: There were bugs in my sink and the hotel refused to refund my money.Finally they agreed to refund only 1 of 2 nights and I was only there less than 2 hours. There was literally no parking. Hotel was old, smelly, and unclean.
Good 6.8
Pros: Location was very close to where I needed to be. The room was the smallest I have ever seen. The bed was full size instead of Queen. No closet in the room. It was a shelf in the wall with no hangers on it. Towels were filthy.
Cons: Wanted to check in at 2:25 when I arrived in town, but was told there is a $25 early checking fee for anytime before 3pm. Asked for a larger room and said it was an additional fee for changing rooms.
Excellent 9.4
Cons: I HAD TO RE CLEAN MY BATHROOM AND THE AIR DID NOT WORK PROPERLY. I did not go to the front desk because for me it was OK. Not a fan of the air. But it was a hot night. The fan served its purpose
Okay 4.8
Cons: Bed bugs
Excellent 10.0
Pros: Clean room friendly service
Okay 4.0
Pros: Waffle house in walking distance.
Cons: I've already reviewed this hotel on my last stay. I'll just repeat that if you want to check in at 2:59pm, be ready to pay $25 early check in fee. Check in is at 3pm, not a second earlier.
Okay 4.5
Pros: Almost nothing. There is a Waffle House in walking distance.
Cons: No check in early unless you want to pay $25 extra. Even if they have a clean room waiting for you, no check in early. My son and I got there at 1pm, no check in early. We slept on their couch until they let get our room. Would not recommend. Only reason I'm back is because I had already paid for the room along with my cruise. Too bad staff can only do what Mgr says. Makes no sense to have room ready sitting empty. I understand if they had housekeeping to clean a room for you, but I was told by the staff my room was already cleaned, but I couldn't get in until 3pm. They weren't kidding.
Excellent 10.0
Pros: Big comfortable bedroom hot showers
Excellent 8.2
Pros: I love the staff very professional and helpful....room weas clean but small
Cons: The hotel was packed no where to park the cars was everywhere but other than that ill most defently be back
Okay 5.1
Pros: Room was very clean. Close to airport, we just needed to catch an early flight out the next morning, so it worked for us. Rate was okay for what it was, it definitely should not be more.
Cons: Room was very very tiny. Towels were threadbare, they need to be thrown out and replaced.
Mediocre 2.0
Pros: I didn't like anything!
Cons: The extremely small rooms!
Mediocre 2.0
Cons: Very rude front desk attendant.
Excellent 9.3
Pros: Great value for the money! Very clean and cozy. Nice TV and enjoyed the fridge and microwave.
Cons: There is limited parking. People had to park behind cars and on the grass. Breakfast is nothing special; just cereal, muffins and bagels. The bed could've been a little bit more comfortable and the room could've been slightly bigger, but it was only the 3 of us so it was fine.
Good 6.0
Pros: The hotel was okay nothing fancy. They did have transport to the airport and cruise terminal which was really convenient.
Cons: It smelled funny
Mediocre 2.0
Pros: Nothing at all!!!
Cons: Staff! Not enough parking! Small rooms! Found rivet part hairs in the towels! Bad water pressure
Excellent 9.0
Pros: Microwave and refrigerator in room. Large bathroom.
Cons: Had to pay $2.78 at check in per day for the " continental breakfast" and that money would have been better spent in the vending machine!
Jacksonville Plaza Hotel and Suites - Jacksonville
Rated no. 15
6.8
Good 6.8
Based on 645 reviews
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