large room, good service, nice break-fast buffet, room with smoke smell
The overall friendliness and cooperation of the staff.
It's a luxurious and beautiful hotel with dito rooms which are clean and comfortable. Acces to the popular shopping malls is not easy due to the traffic jams. Available taxis from the hotel are the more expensive silverbird-taxis. If you ask for a normal bluebird-taxi the doormen are not very cooperative.
Design of the hotel is good.securty and safty is excellent. for breckfast the bofet is not good.i found flying on the food.I told the workers about that.
T.V was smal if that was a LCD it was better no
The restaurant on the 14th floor was average - food was not really that good
The king size bed with 4 big pillows was great! All the hotel employees were very kind. Nice breakfast. Internet connection not included in the price of the room. Expensive dinners, smaller and less tasty that any restaurant outside.
everything looks perfect & felt perfect while im stayin in! quality & quanity molded to one. indonesian are big smokers & the smells around hotel lingers of local cigarette
The breakfast is very good, the service is up to my request.
Rooms are big nice and well equiped. The staff is very helpfull. Ther breakfast was one big mess. All tables where still full with dirty dishes and It took 15 minutes bvefore there where rolls and bread and when that arrived there was no cheese or ham etc. Took me again 15 minutes to get a fresh backed egg. Breakfast room was compleat understaffed the waiters where doing what they could but there where not enough of them. Discusting for an hotel of that standard. Was my last visit there.
Pool is beautifull.
great experience! good food! good people! great comfort! enjoyed my stay. can visit again.
Staff is very kind and helpful. The hotel, garden and swimming pool are beautyful. The in-house bakery exceeds most Western bakery's by far.
Pool and recreational area is a stand out feature
nice to be back at the luxury hotel inconvenient, no shopping mall or supermarket nearby. quite isolated. even taxi has to make long roundabouts at the Monas from Jalan Tamrin, on top that we often had to battle with jam everywhere, even at the roundabout.
did not stay due to flight been cancelled I was not able to make the hotel because of the flight cancellation. Tried to call and email for cancellation, refund or partial refund in advance. Staff was polite but not even tried to be helpful... they just tell me I booked the hotel online with promotion price and cannot be refund...so disappointed and it does not make sense. There are many other hotels in Jakarta. Will not choose this one anymore. Just share my experience for your information.
service and location convenience no
Location We have been staying in this hotel since it was still Intercontinental, excellent. Now this ""Grand Old Lady"" needs fully renovation to keep claiming a Luxury 5Star Hotel
Swimming pool area This place is definately not for taking a walk in the center - you need a taxi for that. Overpriced
Big pool and garden if you really have some time for swimming
I liked the security that Hotel Borobudur provided. Dinning was excellent in all restaurants and the grounds were beautiful and well maintained. The swimming pool speaks for it's self.
Sumptuous offerings at breakfast buffet, very attentive staff, as well as secure and luxurious facilities right in the middle of the urban sprawl. Housekeeping was a bit tardy
Good breakfast and choices of lunch buffet. The light in the bathroom not functioning and the drain in the bath tub clogged. These were rectified by the maintenance crew.
Staff is friendly The reception peoples are in experienced
The room was comfortable and quiet....
The location, in the middle of CBD...forget about the traffic and just walk around. Same breakfast everyday, free seating without knowing where can you sit.
The room was good.Security very good.All staff was friendly and professional. Service at the reception wasnt very good.But it was mostly because there wasnt enough staff working.
When we booked by Booking.com the currency was in US$ but the hotel is using the IDR currency so we had to pay more because of exchange rate
I had a lake check in, around 10pm and was upgraded due to non-availability of room booked, that was nice of Front office staff. Bar Lounge in Lobby could be done up better, very dull place to sit and have a drink.
Location Laundry has to be requested for return - easy to forget. Internet charges are extras which is a cheap shot
View on the city from the room Lounge/bar in hotel. Not cosy, not attractive to spend time to have a drink
Nice Hotel and nice Staff , nice breakfast. Small rooms.
Ζĥε hotel is clean...hopefully it will stay that way...coz ƫhϊş building is still brand new now. Ζĥε service from ζĥε hotel staff were really poor...especially ζĥε staff in ζĥε reception desk.
the hotel bathroom with separate shower area that keep it clean and dry the services of cafe staff when we request for chilli
spacious suite Reception staffs were very slow during check in. This hotel which claims to be a 5 stars hotel doesn't seem to have the 5 stars hotel standard and services. I chose this hotel is merely because it is near to my relative's house.
the hotel room were large and the breakfast buffet was good the reception staff were not professional to fulfill the customer needs and even though i have made reservation two weeks before, i have been told that there is no room available - executive king- and they will look for other room for me and i have to wait at least for 45 min to arrange after long flight to check in to the room !!!!!!!!!!!!!!!
Excellent value for money since I paid less then $100 for my room, very spacious and well-equipped There is nothing to do nearby of the hotel so you will have to take a taxi every time you leave the place
This hôtel can Never be a 5 stars hôtel , Max a 3 stars...
Well maintained and lately renovated as far as I have seen it (may not apply to all rooms). Located in the middle of Kemang - good if you want to be in Kemang - not so good if you need to commute due to notorious traffic in that area! Room (Deluxe - vivero) was very small compared to other rooms I have had in Jakarta at that pricing. Traffic in Kemang is one of the worst in Jakarta - so it's tough to get in and out in case you need to commute. But that pretty much applies to any hotel in Kemang.
The room was excellent, as were the staff. It met all basic requirements of a business traveller. No gym and the pool was too small for exercise. The breakfast was a bare pass (the food - the staff there, as elsewhere, were excellent).
Has a Starbucks with free wi-fi next door. No free Wi-fi.
location is good, good staff and services,
L'Occitane bath cosmetics The sofa of the front room was very old and worn. And smell of rot
We liked the very polite behaviour of the staff and also we liked the spacious rooms and the swimming poolm it's location next to two big shopping malls Actually nothing
I stayed two days in the hotel but I was surprised by the level of the room I got ( Executive Studio) . It is not deserved five stars based on my room. However, the hotel location and security were very good. I recommend this hotel for people who like the shopping due its close location to big Malls in the center of Jakarta. The cleaning of the room
I like staying at ascot due to its location. Its a little pricey though. They should check if the microwave oven and all the other appliances is working before guest check-in. my Microwave oven was not working and the lights in the second bathroom was way too dim. They should also at least put some ice in the freezer and some mineral water as guest aftre a long journey feels thirsty. I call the reception to ask for ice cubes and was told that the ice making machine broke down.
2 bedroom suites comes with very good size living and dinning area. One room with king size bed, the other with twin beds. Comes complete with kitchen, fridge and washing machine. There's even a room for maid. Clean toilets, Loccitane toiletries are provide!
The room is very clean and big and will furnether. When I did check in thye charge me with Indoinsea rp and cost me more than if thye charge me by usd . I thinck either booking made the reserbvtion by Indoinsea rp or the hotel should have facility to charge by usd as per the reservation.
It was a good travel to jakarta in ascott hotel but I think the hotel didnt have active facility and the staff not good and totally I never choose this hotel again
Rooms are big. Location is great! And hotel has good security. Bathroom toilet has a slight smell.
Although hard to find originally, it is located in a prime spot in Jakarta. It's within walking distances of two rather large, chic shopping malls. Also, travel around the city with taxi from there is rather easy (given that is it Jakarta and traffic is normally quite difficult). The breakfast rooms are rather small and could not accomodate everyone.
Its a high rise It was horribly filthy, the staff were nothing but conartists, they tried to charge me for an extra day. The restaurant on site is just horrible , I was supposed to get a wake up call..never happened and I missed an appointment . Room service sucks.
there was a good chinese restaurant downstairs. Location is nothing exciting, but it priced well.
The view from the room, the modern design
Their staff are excellent!... They always greeted us with sincere smile.. we love it! The surrounding area.. it's a bit off the shopping district... other than that they are perfect...
The location was fine for local business access, the hotel comfortable and the dining about right for staying in. Internet was poor, very low speed access from rooms
Cleanliness and staff help Location, buffet selection.
value for money bathroom need to be upgraded
amaizing and wonderful hotel the hotel staff are trained to deal with customer and it has High security service> I advise to visit the hotel to enjoy the all services
great staff, complete facilities, strategic location. Overall a good hotel in Jakarta
security traffic to hotel during peak hours, need to call housekeeping for towels
Good filling breakfasts Pool is not working till next year and not told about this
We had 2 separate bedrooms and big living room. Suitable for biger group for longer stay. Staff was helpfull. Room needs some refurbishment already.
Been staying here each time I'm in Jakarta with a group of friends. The 2 or 3 bedroom apartments are really value for money. Place is accessible anywhere and just steps away from Plaza Semanggi. Just a minor mishap with them forgetting to provide us with towels.
the best is staff and the spa some of furniture needs to be renew
iron is not provided but you have to pay them for ironing your item and it was crinkle upon received. only 1 hanger is available in the cupboard.
The room that I booked was not available.
Cheap Not really clean, I saw some insect crawling in the room and some of them bite me during the night
fast wifi in lobby hotel is infested with cockroaches, we saw at least 30 in one night. they were everywhere, on the sink, on the toiletseat, on the tv stand, wall and floor!!!!! we looked at 5 different rooms, but they were all the same. this is definitely not a hotel for a western tourist. breakfast is local and very simple (no orange juice eg.). The rooms were smelly and dirty, they need a deep cleaning and anti bug treatment. We were supposed to stay two nights but fled after the first.
proximity to shopping areas room aircons are poorly maintained, colder at the lobby, lots of cockroaches and toilet stinks
free wifi ceilling of the bathroom came down during the night. It was a huge mess. The aircon was hardly cooling.
the familly room was big and clean.personnal the breakfest
not much ! The hotel does absolutely not deserve 3 stars. The set is very dilapidated and dirty.
the extra and hiding charges
The staff was friendly This hotel is unhealthy - the hotel ventilation, in both rooms and corridors, is non-existant - the air is stale. I would not recommend to stay there and will never return myself.
It is a very new hotel.. They dont change currency at the reception..
Centrally located, proximity to other popular hotels, and very good value for $. My room's air-conditioner broke down at 1am at night. Called the engineer, and he took 10 minutes to resolve the issue. I thought this hotel is only 1 year old?
Nice and Clean room, service are fine, good location, friendly staff Without business center, have to change money out side of hotel, no place to hang, if you do some underware laundrry by yourself
New hotel with good stuff breakfast doesnt consist of any arabic food also location wasnt that near of shopping centers as they said by foot.
Room was big enough and comfortable, though bed might be too hard for some. I loved it. Breakfast was very good. Small outdoor terraces both from breakfast room and from reception were extra value. The location is not ideal unless you have local friends. Walking to the shopping malls is not recommendable. Fortunately there is a shuttle bus but not very frequently from hotel to shopping mall.