Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.0
beautiful, modern decor
review from KAYAK -
5.3
The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day. Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.
review from KAYAK -
8.0
Beautifully designed and specious rooms, excellent location, walking 2 minutes to amazing old city of Jerusalem, and 5 minutes to lively city center and night life.
review from KAYAK -
7.7
Conceige services were great rooms were dramatic,but a little small
review from KAYAK -
4.7
Two helpful and charming young ladies -- one Polish, one Israeli -- on the service desk who offered helpful recommendations on restaurants and tours. The breakfast buffet provided an excellent selection. The hotel is some 5 minutes walk from the Jaffa Gate into the Old Town, so ideal for visitors wanting to spend time wandering around there. Although our Booking.com reservation said clearly the hotel accepted Diners Club cards, on arrival I was told this was not the case and that nothing could be done but present another card. Some hotel staff seemed almost totally disinterested. Overall, the atmosphere was very impersonal. The room was small and the washbasin area in the bathroom was very cramped with little room to place toilet bags.We certainly did not feel we were in a 5-star hotel.
review from KAYAK -
7.0
Design of hotel and rooms with great location. Staff needs training in breakfast room, including how to make espresso. Spa and pool were not opened.
review from KAYAK -
4.8
waiting staff were great its unfinished - ridiculous.
review from KAYAK -
7.2
exceptional food, exceptional interior design and furnishings, excellent location staff not on par with the cutting edge design of the hotel
review from KAYAK -
6.4
Great contemporary hotel unfortunately due to only recently opening all facilities were not available during our stay. Good location for visiting both old and new city.
review from KAYAK -
6.8
The lobby was much too cold. Reception answer in English not Hebrew. the tables in the lobby look nice but very uncomfortable touse. Much too low.
review from KAYAK
-
7.7
Conceige services were great rooms were dramatic,but a little small
review from KAYAK -
7.0
Design of hotel and rooms with great location. Staff needs training in breakfast room, including how to make espresso. Spa and pool were not opened.
review from KAYAK -
7.2
exceptional food, exceptional interior design and furnishings, excellent location staff not on par with the cutting edge design of the hotel
review from KAYAK -
6.8
The lobby was much too cold. Reception answer in English not Hebrew. the tables in the lobby look nice but very uncomfortable touse. Much too low.
review from KAYAK
-
5.3
The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day. Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.
review from KAYAK -
4.7
Two helpful and charming young ladies -- one Polish, one Israeli -- on the service desk who offered helpful recommendations on restaurants and tours. The breakfast buffet provided an excellent selection. The hotel is some 5 minutes walk from the Jaffa Gate into the Old Town, so ideal for visitors wanting to spend time wandering around there. Although our Booking.com reservation said clearly the hotel accepted Diners Club cards, on arrival I was told this was not the case and that nothing could be done but present another card. Some hotel staff seemed almost totally disinterested. Overall, the atmosphere was very impersonal. The room was small and the washbasin area in the bathroom was very cramped with little room to place toilet bags.We certainly did not feel we were in a 5-star hotel.
review from KAYAK -
4.8
waiting staff were great its unfinished - ridiculous.
review from KAYAK -
6.4
Great contemporary hotel unfortunately due to only recently opening all facilities were not available during our stay. Good location for visiting both old and new city.
review from KAYAK
