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Location staff Carpet could have been cleaned better
was a little disappointed in breakfast from the reviews i thought it was a hot breakfast with eggs etc... They did have eggs( hard boiled) I specifically stayed there because i was looking for a good breakfast for my family everything else was great but the breakfast was not what I thought it would be
Room decor Areas need updating
Clean, staff was very helpful and friendly. Our stay even included breakfast. Will stay there again! Can't complain about anything.
You are able to 'smell the clean' at this Inn which is something you are able to immediately notice. This is not a chemical smell but a very comforting, clean, and refreshing scent. This Inn feels like home and has the most comfortable beds I have ever slept in when lodging on vacation. Most of what you may need or may forget when vacationing is accommodated for and the staff is very friendly. This was my second time staying at The Country Inn of Lancaster and after this second wonderful experience, just as the last, I will not stay anywhere else! The only thing I can think of to write here is that, as a country inn may have, the floors in the lobby are very slightly uneven due to a rustic-feel which may make walking through with walkers or wheelchairs momentarily uncomfortable but this is not the only entrance and I am certain that the staff can accommodate any need!
Outstanding value for money!! A World traveler sends.
Cozy country atmosphere. Rooms were spacious and clean. Pool and hot tub was great. Sink and shower filled up and drained extremely slowly A fitness center would have been great.
On Rt. 30, close to the shopping outlets. Breakfast provided. Homey atmosphere.
loved the room....quilts and such gave it an Amish feel...porch with rocking chairs...very comfortable beds...slept great...will stay there every time I visit that area...staff great...very clean no dislikes
My family stayed 2 nights~the beds were perfect and the room was clean. The folks working there were polite and efficient and friendly~loved the pool & hot tub. The adjoining restaurant provided room service~excellent food at reasonable prices. We will be staying there again :)
The overall design, comfortable beds, free breakfast, friendly staff Knowing where you were allowed to park, finding the main lobby - we drove passed the entire hotel a few times
we were well taken care of during the blizzard. Staff was very accommodating. Restaraunt good was very good. Wishing they would've actually opened the Restaraunt and served breakfast for those of us STUCK bc of the 32" of snow. Continental breakfast gets old fast and is unfulfilling. Also, they could've offered a discount on food and room feed to those of us stuck there. I asked. It wasn't an option. Floor creak when someone is room above you. You hear walking, showers, and toilets flushing.
The hotel was beautiful and in a great location. The staff was friendly and helpful. The rooms were large and clean. We loved our stay and will go back. The restaurant had great food and the bakery was wonderful as well!
Lots of business travelers. Upper end place for town. front desk very helpful and a beautiful young lady. Bar was pretty dead . went out to a few of the local spots within walking distance.
The old building has been put to a fabulous new use. The old beams, woodwork and bricks are very interesting. The toiletries and lines are great quality. We could hear our neighbors in the middle of the night. A man checking in at the same time as us asked for a government rate, that was $40 less then we paid. How much subsidizing do we have to do?
Clean room. Nice open feeling. Liked the historic feel to the hotel. Mattress was terrible and eliminated a 4 star rating.
Very nice feel of old and new combined. The hotel building is a gorgeous piece of history. It's remodeled to perfection. The neighborhood is not the best although we were able to walk safely from the hotel to downtown Lancaster. I wouldn't do the walk a second time. Hotel is located just a short drive to many amenities. I would stay here again.
Delightful bed Coffeemaker Toiletries Inconvenient outlets in room--and a lamp without a switch that only worked off the wall switch. Paper and plastic cups = downmarket
The charm and atmosphere of this hotel were present from the point we first set eyes on it. The restored factory look pairs rustic/historical elements with a chic sense of modern decor. The rooms were spacious enough, but still felt cozy. Continental breakfast was great- featuring goods from the on-premesis bakery. The Cap and Cork Restaurant / bar was also a nice stop, on par with many of the major dining locations in the city. My fiance and I actually spent some time just walking though the hotel, checking out the old parts of the building, and getting a sneak peak at the ballroom / reception area (gorgeous!). We've already planned to go again! The only minor complaint was locating the hotel. It is not far from a major road, but the hotel building is part of what used to be a large factory complex. The rest of the complex was turned into offices/shops, and the hotel sits back behind them. There are also 2 entrances, one of which takes you around the back of the building, which may be confusing your first time.
The hotel was great. Great location. Clean. Nice staff. As nice as any Marriott we have stayed in. Restaurant was understaffed and food was not up to Marriott standards. We could have purchased better food at any of the other local restaurants within walking distance.
Location I didn't sleep well because of a fight in the hallway that took the hotel stuff way to long to resolve. Also I'm a platinum member and was unable to get a king room that I requested.
There for a dance convention with my daughter. The hotel was fully booked but the staff did a great job of managing a large number of guests. The elevators were a problem since everyone started and finished their workshops at the same time of day but they could not control that. You must always have your room key since elevators won't go up or down without a swipe.lots of shops and restaurants in walking distance. Room was fine, clean and not too small. Quiet as well.
Location, friendly helpful staff, clean, good breakfast
Very welcoming and friendly staff. Great location and nice room. Perfect place to stay and experience all of the downtown options for dining and drinks. Free breakfast was lacking choices.
Location and value Wifi was so as molasses
Bathrooms were too small and tube was not clean.
staff no refrigerator for important medicine to be kept cold plugs for computer behind cabinet or behind lamp table involves unplugging making clock not work or unreachable telephone not working when entered room no bar in bathtub to exit for slightly disabled person paltry breakfast no writing paper in room
The front staff was very helpful and accommodating, i also found them to be professional yet down to earth- a combination that is getting more and more rare. Room was nice, and clean- bed was comfy.
location Old hard boiled and stale toast for breakfast , blood and fecal matter in shower , and roaches
Room was nice. Price was good fpr the area. Hotel was clean. Parking was affordable. Refrigerator did not work well
The room was clean. Easy to get around. Great restaurants close by. No microwave.
We were in town for a wedding that was held in another hotel that was booked. I was pleasantly surprised by the Hotel Lancaster. Sometimes you don't know what you're going to get when you book online. It was as beautiful as the photos on the website. The room was clean and the bed and pillows very comfortable. Although it was brief, we had a very nice stay.
Quite good value in a convenient location. Needs more convenient electrical outlets.
Room was spacious. Staff was friendly and helpful. The breakfast was very limited. Bathroom door was in the way of bathroom.
Friendly and helpful desk staff. Bathroom wasn't very clean and the beds weren't comfortable.
The room was large and comfortable. We could control our own heat.
The location is good, but this was my first time ever at a Windgate/Wyndham, and I will never stay on one again. The shower was moldy, and the fabric chairs and one bedspread were stained, so we had to use bath towels to cover them in order to sit down. Worst of all, when we moved the ottoman to sit on one chair, there were remnants of food and paper from the previous tenant of room 121. Clearly, the manager never checks the housekeeping work!
Could have a refrigerator with a freezer....shower could have worked better ,,,breakfast could be better
Very comfortable and quiet room Evening receptionist was rather indifferent
Room was clean and the free breakfast was good. Location was great being behind a dunkin donuts, a wawa, and closer to the intersection of 30 bypass. The staff was very friendly.
Staff was friendly and efficient. The heat in my room was not working when I arrived, though the issue was fixed quickly. The office chair was stained and dirty, and when I went to take a shower the water was brown for the first few minutes. Also had difficulty with noise. The room next to me was full of young kids with their parents in an adjoining room, they were up late jumping off of the beds onto the floor, and at 2am someone started blaring music in a room down the hall. However, neither of those issues is the fault of the hotel, and they did look into the loud music when I called.
Rooms were clean BThroom had some pungent smell but over all ok See above plus there could be bigger breakfast area Was crowded for breakfast
Excellent restaurant; friendly staff; pleasant bar; handsome design street noise; bed not firm enough
Beautiful surroundings Interesting bar Location is very convenient without being congested Room was somewhat cramped but it just added to the character of the hotel by the end.
decor : the artwork was interesting and the lighting well planned also the outdoor patio was very cozy
The historic character of the building; Staff was very helpful.
Great Hotel, rooms are really really nice, beautiful bathrooms. Love that it had a bar, which was a lot of fun. Great atmosphere, was very pleased with the choice and would stay here again.
I arrived to check in, delighted to find I received a free room upgrade. The room was just fabulous, impeccably clean, the amenities, and so on. Would most definitely return. I cannot suggest anything to improve the hotel or its services.
The room was spacious and comfortable. Sorry I didn't get a chance to try the restaurant connected to the hotel.
It was beautiful and not over the top. We were lucky enough to get upgraded from a Queen suite to a King. The room was large and comfortable. They gave you complimentary bottled water daily. Also they dropped off a rose every day. Those nice little touches make a stay that much better. I would really love to go back :) They have artwork for sale all over the hotel. I was so afraid I would accidentally bump into $24,000 artwork. Also for some reason our room did not really heat up, it was kind of chilly.
We had 3 adults staying in the room, and still had plenty of space. Room also had a small outdoor balcony which although it was cold was still nice to have. Location was further outside of Lancaster City than I wanted. It was a decent walk to get to the places that we were going.
enjoyed all the elevator was too far from our room making it difficult for handicapped persons
Very serene, excellent atmosphere. Had an unusual smell, but we quickly became accustomed to it.
This hotel is obviously very busy, but it is also very well-maintained. The staff is very courteous and helpful. Very comfortable for a business trip. Frequent soccer tournaments in the area mean excited kids roaming the halls in the evenings, and the doors to the hallways are not very sound-proof.
It was quiet and a good place to stay for a quick weekend get away.
The breakfast buffet was terrible. By the time you get your food to the table everything is cold. Had to wait 15-20 minutes to get scrambled eggs.
Comfortable at a good price nothing comes to mind
Everyone was very nice and helpful during our stay. The rooms were very clean and spacious. The indoor pool was so nice. Our kids loved it. Thanks for a wonderful stay. The breakfast buffet could have had more choices. It took a while to get the special orders for breakfast.
Central location to the places we wanted to visit. Close to highway but not on it. Friendly staff. Decent hot breakfast. The pillows were awful. Had 3 under my head and they just squish to nothing. If staying here again definitely bringing my own.
Breakfast was great, rooms clean, lots of parking. Small room, door slightly malfunction and could not exit without disturbing others when they were sleeping. Slightly pricy for a small room!
Staff was very helpful; I changed from a 2-bed to a 1-bed king size room with no red tape about 4 days before our stay. Also the day before asked for an early check in with no issues; we then asked for a check-in even 2 hours earlier than originally planned with no issues....we had to do some ironing before a wedding. Great parking, lots of room, and there is a restaurant right there...not sure if there is any free breakfast or not though. Very clean hotel though. The elevator is on the extreme end of building. Also there is a unique smell in the hallways. Be careful using the sink and especially showering because the water goes from warm to VERY HOT when turning the handle only minimally!!
The place was very clean. The staff were very nice. Easy drive to outlets without having to be on the main strip. Didn't get very good sleep because the mattress was too firm.
excellent main restaurant matresses need replacement
Location was ok Elevator out of order. ATM out of order. Soda machine out of order. Staff self absorbed. Very unfriendly and no help at all. Way over priced for this type of hotel. Will never stay there again.
They were very nice and accomadating to my family. Very clean and we'll kept! Everything was a walk in the hotel. Should of put this closer together.
Hotel had no hot water. They did not notify us when we checked in or I would have gone to another hotel. Staff was very indifferent to this fact. We were part of a larger group staying here and other people had to have rooms changed due to double booked rooms and doors that wouldn't unlock.
All staff we super friendly and accommodating. Spent 5 nights there. Great outdoor patio bar area- good food reasonable prices. Need new equipment in workout room either out dated or did not work- only negative - easy location to everything
Nicely appointed. Very clean. Very friendly staff from the front desk to the Bistro/bar to the maintenance staff; everyone seemed very proud to work there. The food service/prep staff were very gracious and the young man who prepared the food was very interested in our satsifaction and opinon. Lovely room and big comfortable king size beds with great pillows. Convenient and nicely equipped work out room. Indoor pool (small) and whirlpool. Lovely courtyard with poolside-like lounge chairs and a small gazebo. Great for reading, getting a little sun or quiet time. WiFi and wired access throughout. Very little not to like. If pressed I can only say that the menu of food available at the Bistro is very limited. There are no omelettes or speciality faire available. However, given the type of hotel (business, traveler, tech-friendly), this is to be expected and they did a wonderful job with thier offerings.
When we first got to the hotel we were in a rush. Unfortunately we got a set of key cards that didn't work. Then, even our replacement keys didn't work. You would think this would be a negative review. But they handled this all very. Very helpfully. The room cleaners helped us into the room and understood our time issues. Everyone in this hotel did their best and I would absolutely stay here again. Absolutely nothing
The hotel itself is lovely and immaculate, located in a peaceful and relaxing Amish countryside setting. Our room was spacious and beautifully decorated. We especially enjoyed the hearty, Amish style breakfast each morning and the large swimming pool. There was not one thing to dislike.
I stay here when in Lancaster. The hotel is away from the very busy area and has beautiful farmland views - peaceful and lovely hotel. The staff are friendly and helpful.
The beautiful location. From your room you look out at the fields and Amish farmhouse and school. It is just so peaceful. The adult wing is so quiet; you will have a great sleep here. They have a lovely indoor pool and hot tub and hot tub. There is nothing about this Inn that I don't like.
Room view... Fresh food...grounds..
The room was clean and large. Parking lot fills with tourist traffic during the day.
Great bedding. Quite room. Great hot tub. Good free breakfast. This is minor but while staying in adult rooms only a little inconvenient to get to room. Fine for my husband and I but anyone with walking issues might not want this room. Did not care for brand of coffee.
If you are looking for beauty and amenities this is!
Our experience at this hotel was fabulous! They gave us an upgrade, the accomodations exceeded all of our expectations, view from our room just lovely and to top it off...breakfast was way above average. I would highly recommend this hotel.
location, cleanliness, service around (Amish experience) no
Very nice hotel that's worth the extra cost. The breakfast that is served in everyday was exceptional. Room was not ready at checkin. No problem as we were ready for dinner anyway. At checkout we were offered a comp for dinner the next time we visited.
The staff was wonderful. The view was amazing. The room was awesome! We cannot wait to return.
liked absolutely everything....will highly recommend to others
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Fantastic for families with young children!! Would definitely stay here again. Free breakfast, separate living area, full kitchen, great pool.
The beds were comfortable. I took all the bedding off to check for bedbugs and there were none. There was no hallway noise or noise from neighboring rooms. The breakfast was pretty good. The dinner was pretty good too. No.
Awesome weekend breakfast buffet! We used the lobby restroom a couple times during our several day stay, and I was disappointed that there is not a baby changing station in the restroom. Disappointed that there was not a diaper changing station on the first floor.
The hotel is very beautiful and great quality. We stayed in a the 1-bedroom suite and it was so nice having the door that shut off from the bedroom. Included a nice kitchenette stocked with things you need to cook. Very impressive. My only complaint was that we arrived at 2:45pm and told our room wasn't ready yet. We sat in the lobby with 2 impatient young children, and waited 1.5 hours for it finally to be ready. I know check in wasn't until 4pm but I felt they could have done more to either get us into a different room or have ours cleaned quicker. Others were checked in while we waited so I know there were others available. Otherwise the staff was pleasant and the breakfast really nice.
Size of rooms. Cleanliness of rooms. Available TV channels. Cost. Nothing - everything was satisfactory. Getting from the car to the door going inside to the rooms was rather cold.
The new Homewood Suites by Hilton Lancaster, was a very pleasant surprise to us! This hotel goes above and beyond the call of customer service. Their suites are very spacious and clean and the decor is perfect for Lancaster. We absolutely love this place, so much that we extended our stay for 4 more days, had a great discount on rate and enjoyed the evening reception that they had through the week and to our surprise it included beer and wine... Cheap for everything you get at this hotel, its worth the extra dollars!!
Loved the complimentary chocolate at checkin and free icecream poolside 2-4pm daily.
Loved everything about this hotel. Looking forward to returning in the summer to take advantage of the outdoor pool and splash pad for the kids.
We don't normally stay at Best Westerns, but the reviews online were what had us. I gave them 5 stars all aroud from cleanliness, to amenities, to overall comfort. We were all extremely impressed. So many people were staying at the hotel the weekend we were there, making parking difficult. But that isn't really the fault of the hotel.
There is nothing I liked about this hotel Where to start, the 1st room they put us in didn't even have furniture in it, the 2nd room had no hot water and the phone didn't work, so they gave us a key to a room for showers that was already occupied , then the 3rd room they put us in didn't have cable, and this last room has hot water, very poor cable conection and no wifi, I asked for a refund and was told they couldn't because I booked the room theough an outside company... this experience has ruined our weekend, we paid money to attend a function we couldn't enjoy because the stress of the room nightmare
Breakfast was good. Friendly staff in the dining area. Room wasn't very clean. Mattress sagging and in need of replacement. Only one tiny trash can for 2 room suite with a kitchenette. Front desk staff unpleasant, and indifferent at checkout.
The pool was nice. Had to relocate to three rooms to find a suitable one. The first was supposed to be non- smoking. It wasn't. Second one had a leaking, iced up A/C unit. Third one was OK. Staff seemed bothered with their responsibilities.
The location is good and the cost reasonable, but still overpriced considering they put nothing into keeping the facility clean and updated. The rooms are in disrepair, including rotted baseboards with mold in the bathroom.
Location near downtown Lancaster - Was told by staff drinking tap water not recommended - Water leaking around toilet with water stains - Broken shower faucet - Mold in bathroom - Room not clean - Door did not close all the way - No shower exhaust fan - Neighbor can be heard clearly through vent
Nice pool Not clean, bandaids on the walls. Unprepared for breakfast. Long lines, no forks, no oatmeal, poor fruit. One waffels machine for a full hotel. Had to skip breakfast.
The staff was very nice. OK if you are a worker looking for someplace to sleep but not for a vacation stay.... Common areas dirty and worn out. Room had broken chair at the desk, headboard on bed was not secure to anything and almost fell down, several lights were not working. The common areas very poor and need of complete makeover with some paint, new floors etc... Pool water was green and I would not even go into the pool. Inexpensive but if you can afford something better you will be much happier. Last time for me at a Day's Inn.
I see they have improved the rooms cleanness and courteous staff. I enjoyed my stay. I am planning on holding my next event at this location because you have a social Lounge.
No soap was available, found a couple bugs in the room, shower head was loose, wall socket cover was damaged, sheets had stains
The desk clerk was very rude. When asked a simple question about connecting to wifi, her answer was that it was not working and if we had a problem with it she could check us out at 11 o'clock at night. The rooms had stains all over the carpets and the bed spread. When we called to speak to management, they were helpful on the phone however told us to follow up with an email which 2 business days later still have not heard anything. There was no wifi and the bar on property was closing shop 2 hours before advertised to close. On top of all that the beds were not comfortable. I would highly recommend going somewhere else.
The heater unit worked well, it was a cold night in 20's. The facilities were a bit older, but clean. The bathroom had no fan which was causing the ceiling in the bathroom to peel. The breakfast was limited, but good. The dining room was very clean and pleasant. I could hear others conversations through the thin walls. On Saturday night (8-10pm), many people were rowdy, out side yelling. The environment became very uncomfortable as I needed to leave for an event.
Nothing Place is creepy, employees don't give a crap about customers.