Lockerbie hotels

An excellent one night stop over for a visit to/from Scotland, with excellent service from the receptionist. Although part of the motorway services, no road noise from our room at the back which had beautiful views overlooking the lake.

Very quick check in with friendly helpful staff and comfortable clean room. Thank you.

The staff are always very friendly, helpful and welcoming. The rooms are comfortable, well decorated and clean. We particularly love the views over the lake and this is always our first choice place to stay when visiting family in England. Would be good to have more teabags etc in the room (although these were freely given when we returned to reception to ask) and a few biscuits would be very welcoming after a long journey. Breakfast in the service station is good but some more information on the discount system and children's free breakfast would be helpful. After eating a cold breakfast my husband had a discussion with the restaurant staff and only then discovered that instead of having to take our breakfast all in one go to get the discount, we could have been given a voucher to go back and collect our cooked breakfast from the counter after we had eaten our cereal. Also the discount only covers a value of up to £10 and then you pay for the extras. The children's free breakfast was confusing - again after breakfast we discovered that this is for three items off the menu. We ended up paying considerably more for our breakfast than we expected and we ate it cold because we weren't informed that we could collect the cooked breakfast later.

Location, quality and price

Very nice hotel which I would recommend. The receptionist could not have been more helpful. Very enjoyable evening meal. Cooked breakfast could be served 30 minutes earlier for business guests and the room I had was an adjoining room and the man coughing next door sounded like he was in my room. However these points apart I would have no hesitation in recommending this hotel.

The food was very good and I got the best pint of John Smiths I have had in a long while. The evening staff serving food were very friendly. The staff at night were very busy, had to wait to get served at the bar. Comment only not a complaint

Friendly and welcoming management and staff with a great sense of humour who cared for their customers. The mattress of one beds in the family room was lop sided and the socket by the door was difficult to access.

It was a very welcoming and warm hotel to return to after a day out and the food is very good. On one occassion my tea/coffee tray was not replenished. I did go down to the bar to ask for tea bags and milk which I was told would be brought up to me but they never were. Just a minor glitch tho!

We liked the room , but noticed that there wasn't any heating in there so it be cold later in the year