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The Cumberland

Great Cumberland Place, London, W1H 7DL, United Kingdom
+44 871 376 9014

£174+

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Rates

Overall guest ratings

7.8/10 Good
Based on 6,831 reviews
See all reviews

Review highlights

  • 9.8
  • 7.6
  • 5.0
  • 4.8

Good to know

  • Great shopping

Nearby

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    About

    Embrace all London has to offer at The Cumberland – A Guoman Hotel. Steps away from Marble Arch and overlooking Hyde Park, vacationers and business travelers alike will find all that they need at this modern, sleek hotel.

    The luxurious Cumberland is perennially associated with its favorite guest, rock legend Jimi Hendrix. The hotel has honored his memory with the psychedelic, ultimately authentic Jimi Hendrix Suite. An artistic ethos pervades throughout, with the lobby hosting rotating exhibits in a gallery space and DJs on the decks at the Carbon Bar. Guests seeking classic British comfort, meanwhile, will enjoy afternoon tea at the Momentus Champagne Bar and seasonally-inspired British cuisine at The Brasserie. The hotel's practical amenities include a Nespresso coffee machine in every one of the Cumberland's 1000 guestrooms, and free Wi-Fi throughout the building.

    For business groups, there are 25 on-site meeting rooms as well as a 350-person capacity conference room. Guests staying in an executive room or suite are granted access to the recently refurbished Club Lounge, where they can relax with the paper or enjoy complimentary continental breakfast.

    Attractions:

    The Cumberland is ideally situated in central London, in walking distance of shopping on Oxford and Bond Streets (including the iconic Selfridges department store), the theater district, and stately Hyde Park. Marble Arch and Bond Street are the nearest underground tube stations.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Laundry facilities
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
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    Map

    Map

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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 6,831 reviews
    • 9.8 "Terrific location."
    • 7.6 "Good breakfast."
    • 7.5 "Good service."
    • 5.8 "Average cleanliness."
    • 5.4 "Average value."
    • 5.0 "Internet is average."
    • 4.8 "Bad amenities."
    • 3.8 "Rooms are not good."
    • 3.4 "Not very comfortable."
    View all review categories

    Overall rating

    7.8 Good
    Based on 3,278 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 7.8 "Good service."
      9.0 "90% found the staff to be very friendly."
      8.4 "84% said the concierge service was amazing."
    • 7.7 "Good breakfast."
    • 5.2 "Bar is ok."
    • 5.1 "Average cleanliness."
    • 5.0 "Internet is average."
      3.2 "68% said the wifi quality was bad."
    • 4.9 "Value below average."
      4.9 "51% said the breakfast was too expensive."
    • 4.9 "Vibe wasn't good."
      3.2 "68% criticized the unstylish hotel."
    • 4.5 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      3.5 "65% didn't like the architecture."
      3.7 "63% thought the facilities needed updating."
      2.0 "80% complained about the elevator."
    • 3.6 "Rooms are not good."
      1.5 "85% said rooms were small."
      2.3 "77% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      1.7 "83% thought they were poorly maintained."
      3.3 "For 67%, the rooms looked old."
      1.4 "86% found problems with the furniture."
      1.7 "Air conditioning was criticized by 83%."
      3.6 "64% had problems with the shower."
      2.2 "78% were unhappy with the view."
      1.8 "82% thought the tv was sub-standard."
      1.9 "81% said the bathroom was dirty."
      2.5 "75% criticized the small bathroom."
      2.8 "72% were disappointed with the minibar."
    View all review categories

    Overall rating

    7.8 Good
    Based on 1,639 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 7.4 "Good breakfast."
    • 7.0 "Good service."
      6.3 "63% said the reception staff was ok."
      5.5 "Hotel security was average, thought 55%."
    • 6.1 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 5.4 "Average value."
    • 5.4 "Internet is average."
    • 5.2 "Vibe was decent."
      5.5 "55% considered the lobby entrance to be so-so."
      5.3 "Only 53% thought, the hotel was stylish."
      5.8 "58% thought the atmosphere was somewhat friendly."
    • 3.7 "Rooms are not good."
      1.6 "84% said rooms were small."
      2.4 "76% complained about the bathroom."
      3.8 "For 62%, the rooms looked old."
      2.3 "77% thought they were poorly maintained."
      1.7 "83% found problems with the furniture."
      3.3 "67% had problems with the shower."
      3.3 "67% said the bathroom was dirty."
      2.2 "78% criticized the small bathroom."
      2.4 "76% thought the tv was sub-standard."
      1.6 "84% were unhappy with the view."
    • 3.6 "Not very comfortable."
      1.6 "84% said rooms were small."
      3.9 "61% thought it was too noisy."
      2.2 "78% criticized the small bathroom."
    View all review categories

    Overall rating

    7.7 Good
    Based on 273 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.5 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 7.3 "Good breakfast."
    • 5.8 "Average value."
    • 5.7 "Vibe was decent."
    • 5.2 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
    • 5.2 "Internet is average."
    • 4.5 "Not very comfortable."
      2.5 "75% said rooms were small."
    View all review categories

    Overall rating

    7.6 Good
    Based on 1,639 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
    • 7.2 "Good breakfast."
    • 7.1 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 5.4 "Average value."
      5.2 "Breakfast prices were ok, according to 52%."
    • 5.2 "Bar is ok."
    • 4.8 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      4.4 "56% didn't like the architecture."
      4.9 "51% thought the facilities needed updating."
    • 3.1 "Awful rooms."
      1.7 "83% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      2.4 "76% complained about the bathroom."
      4.9 "51% said rooms were dirty."
      1.3 "87% thought they were poorly maintained."
      3.2 "For 68%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      1.9 "Air conditioning was criticized by 81%."
      3.8 "62% had problems with the shower."
      2.7 "73% criticized the small bathroom."
      2.4 "76% said the bathroom was dirty."
      2.3 "77% thought the tv was sub-standard."
      3.4 "66% were disappointed with the minibar."
      1.6 "84% were unhappy with the view."
    • 2.9 "Disappointing wellness & sports facilities."
      2.8 "72% didn't like the fitness area."
    • 2.5 "Quite uncomfortable."
      1.7 "83% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      3.2 "68% thought it was too noisy."
      1.9 "Air conditioning was criticized by 81%."
      2.7 "73% criticized the small bathroom."
    View all review categories
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Great shopping"
    data provided by TrustYou

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