Overview

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The Montcalm London Marble Arch
Top City Hotel

34-40 Great Cumberland Place, London, W1H 7TW, United Kingdom
+44 207 402 4288

£212+

Overall guest ratings

8.9/10 Excellent
Based on 2,936 reviews

Review highlights

  • 9.8
  • 9.2
  • 7.2
  • 5.3

Good to know

  • Professional service
  • Great reception
  • Friendly service

Nearby

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    About

    Located in Marylebone, this luxury hotel is within a 10-minute walk of Marble Arch and Selfridges. Madame Tussaud's Wax Museum and Royal Academy of Music are also within 1 mi (2 km).

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    Expedia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 2,936 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.1 "Great parking, according to 71%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      7.3 "Management was excellent, said 73%."
    • 7.2 "Good breakfast."
    • 6.7 "Internet is average."
    • 6.6 "Sufficient wellness & sports facilities."
      6.4 "For only 64%, the fitness area was satisfactory."
    • 5.3 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      6.8 "Only 68% said rooms were clean enough."
      6.7 "Only 67% thought the shower was ok."
    • 4.2 "Not very comfortable."
      1.4 "86% said rooms were small."
      3.3 "67% criticized the small bathroom."
      1.5 "Air conditioning was criticized by 85%."
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    Overall rating

    9.0 Excellent
    Based on 1,644 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 9.5 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 7.2 "Good breakfast."
    • 6.7 "Sufficient wellness & sports facilities."
      6.0 "For only 60%, the fitness area was satisfactory."
    • 6.7 "Internet is average."
    • 5.4 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      6.5 "Only 65% said rooms were clean enough."
      6.7 "Only 67% thought the shower was ok."
    • 4.1 "Not very comfortable."
      1.5 "85% said rooms were small."
      3.6 "64% criticized the small bathroom."
      1.5 "Air conditioning was criticized by 85%."
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    Overall rating

    8.8 Excellent
    Based on 616 reviews
    • 9.7 "Terrific location."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      9.2 "92% said the reception staff was great."
    • 6.5 "Breakfast is mediocre."
    • 5.3 "Average value."
    • 3.9 "Rooms are not good."
      1.2 "88% said rooms were small."
      4.8 "52% complained about the bathroom."
      1.7 "83% thought they were poorly maintained."
    • 3.7 "Not very comfortable."
      1.2 "88% said rooms were small."

    Overall rating

    8.8 Excellent
    Based on 675 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      9.2 "92% said the reception staff was great."
    • 7.1 "Good breakfast."
    • 7.1 "Internet works."
      10.0 "100% thought it was a great value."
    • 6.6 "Sufficient wellness & sports facilities."
    • 6.5 "Average value."
      5.3 "Breakfast prices were ok, according to 53%."
    • 5.4 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      6.8 "Only 68% said rooms were clean enough."
    • 4.4 "Not very comfortable."
      1.7 "83% said rooms were small."
      1.5 "Air conditioning was criticized by 85%."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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