|Distance to city centre||0.5 mi|
|Nearest airport||London All airports|
|Distance to airport||0.2 mi|
|"Great hotel and great location."||(in 117 reviews)|
|"Reception area nice, great location."||(in 219 reviews)|
|"The room was excellent."||(in 104 reviews)|
|"The view was awful - a brick wall."||(in 12 reviews)|
|beautiful hotel||in 232 reviews|
|bed was small||in 105 reviews|
|brick wall||in 31 reviews|
|comfortable bed||in 122 reviews|
|complimentary mini||in 12 reviews|
|great location||in 409 reviews|
|great room||in 319 reviews|
|london eye||in 33 reviews|
|lovely view||in 14 reviews|
|mini bar||in 75 reviews|
|room service||in 109 reviews|
|room with a view||in 476 reviews|
|service charge||in 91 reviews|
|staff were friendly||in 404 reviews|
|trafalgar square||in 24 reviews|
|tube station||in 24 reviews|
|view of the thames||in 71 reviews|
Reception staff were really good, consierge was equally as good. Nice welcome, and fire in lobby. A lady in the restaurant for breakfast was very good, I think her name was Pam.
Breakfast was really not great, firstly the lady who seated us, asked if we wanted coffee and toast, then none arrived had to ask again for it, same with ordering some porridge it came 15 minutes later, but was like gruel, quite surprised that a 5 star hotel kitchen can't make porridge. Overall a little bit too structured and formal, but lacked professionalism in the restaurant.
Best Hotel ever
Beautiful hotel in an excellent location & very historical Staff are wonderful, great breakfast & we had a room facing the Thames & the London Eye.
Nothing, all was perfect!
Royal Horseguards A Treat
The room was very nice and quite comfortable. The staff was very attentive and accommodating.
Good service Great location
Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
Elegant, helpful, and very well located
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west.
Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
Great location and friendly and helpful staff
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again.
For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
Service and staff were exceptional. Made us feel special and very welcome.
Hotel is very well located - 50 meters to Embankment Tube, walking distance to Covent Garden, Taffalgar Square. Service was great. Room was very nice and comfortable with heated bathroom floors, but no views to speak of. Would definitely stay here again. Great deal at $250US pricepoint.
Based on 3,770 reviews
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Westminster is known for: touristy, political epicenter, royaltyMore
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|London City||7.5 mi|
|London Heathrow||14.5 mi|
|London Charing Cross||177 yd|