Recent reviews
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- Negative
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9.7
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
review from KAYAK -
10.0
While in los Angeles for the day me and my girlfriend decided to stay the night. Found this place in kayak and it was a great deal so we stayed. Best decision of my trip! Didn't like that parking was so expensive but you take the good with the bad,
review from KAYAK -
5.7
The lobby was beautiful. The room I stayed in was old. Had a cob web in the corner. Charged $45 for valet parking without notifying me explicitly. Charged 10 a day for wifi access.
review from KAYAK -
8.2
The room was very comfortable and in general very nice. The staff was extremely kind. The cleaning staff would always smile and say good morning, and the receptionist was very accommodating. I had many issues actually getting a room upfront, but the receptionist was thankfully very patient and helpful. It's a nice hotel, but it feels like it hasn't received a renovation within the past two decades. Mostly in the bathroom, the faucet and shower are very old style, and an upgrade would be nice.
review from KAYAK -
4.0
The lobby what's nice as a matter of fact that was the best part of the hotel The rooms were too small and my windows were very dirty had to keep the shutters closed
review from KAYAK -
8.2
THIS HOTEL IS BEAUTIFUL, THE STAFF WAS GREAT, GOOD LOCATION, FOR DOWNTOWN BUSINESS. THE BATHROOM WAS OLD, AND SMALL, NO COUNTER SPACE FOR TOILETRIES, IT ALSO HAD NOT BEEN CLEANED VERY WELL, I'M BLONDE, AND AS SOON AS I WALKED INTO THE BATHROOM, THERE WAS A LONG BLACK HAIR IN THE SINK. STAFF DID COME RIGHT AWAY TO CLEAN. YOU COULD NOT WORK THE REMOTE CONTROL FOR THE TV FROM THE BED, BATTERIES MAY HAVE BEEN LOW, I DON'T KNOW. ICE MACHINE, WAS ON THE OTHER SIDE OF THE HOTEL, AND DOWN ONE FLIGHT OF STAIRS.
review from KAYAK -
9.1
The staff responded swiftly and courteously to complaints. Grand setting in a historic building. Old style facilities, very sound sensitive, but in the progress of remodelling.
review from KAYAK -
9.1
This historic hotel is currently undergoing restoration but management and staff has made it relatively unobtrusive. Staff was very congenial and attentive. If the price is right we'd most definitely would stay here again.
review from KAYAK -
6.0
shower drain was clogged
review from KAYAK -
8.0
LOVELY LOBBY, RESTAURANT AND BAR. WE ONLY STAYED ONE NIGHT TO BE AT THE AIRPORT FOR EUROPEAN TRIP THE FOLLOWING DAY SO DID NOT HAVE TIME FOR AMENITIES. EXCELLENT SERVICE IN RESTAURANT FOR BREAKFAST. SLOW SERVICE IN THE BAR. BATHROOM NEEDED REPAIR AND COULD HAVE BEEN MORE USER FRIENDLY.
review from KAYAK -
6.5
I don't like booking into a boutique hotel expecting the same basic accommodations as you might find in a Motel 6 and finding that they're going to charge you for every little thing. $10/night for WiFi in a hotel that charges hundreds per night per room is straight up ridiculous and I will not book into this hotel ever again for that reason. The staff did their jobs, but the only one who offered a smile was a maid. All the front desk staff were incredibly dour.
review from KAYAK -
9.1
Love the grandeur and art of the lobby, tea room, cognac room. Concierge very good. Please never renovate this feel - really inspiring! Loved the live performance of pianist. Very comfortable bed and pillows. Love the shutters on window. My shower never got hot! Room by elevator noisy with people coming and going. No luggage rack? Wifi was really slow and unreliable.
review from KAYAK -
5.1
Location of the hotel is in the middle of downtown LA which is good and bad. I have to walk to the pharmacy while I was there which was only two blocks away, but it was a scary, under-lit walk at 8:30pm. Lobby is beautiful and historic. Exorbitant parking fee at $45 per night. We were booked into a room with a single king bed for two adults and two children. We were moved to a room with two double beds which was a major downgrade. Room was dirty, ceiling in the bathroom was falling down, shower had black mold and had a broken shower head that was less than five feet off the floor.
review from KAYAK -
6.8
I love the lay the hotel has so much history. The hotel is historic but needs an overhaul. Carpet in room and hallways was dirty. Couches in the bar were dirty. No privacy curtains in our room. (Missing) Gym felt dirty and didn't have a lot of fresh air. Needed a remodel
review from KAYAK -
4.0
The lobby is updated and nice The room felt like a motel. Chipped paint, extremely old bathroom and furniture, springs felt through the mattress, rough sheets and a blanket so thin it's pointless. Musky carpet smell. I seriously thought I was in a motel and felt very deceived by the photos.
review from KAYAK -
10.0
Loved the pool steam sauna area and beauty of the decor in the lobby area Staff was freindly Room was great size Bathroom could be updated with paint Excersize equipment was a bit dated
review from KAYAK -
9.7
Lovely old fashion hotel with the charm of days past. We found rooms very clean and staff exceptionally helpful. The swimming pool is beautiful and worth a visit just to see it. Our only criticism would bee the cost of parking (45. Per day!), and difficulty finding the restaurant on Sunday. It was hidden in such a way that we settled for over the counter bagels and sandwiches eaten in the lobby and THEN discovered the restaurant . See above
review from KAYAK -
2.0
Ripped carpet, odor in room, dirty windows
review from KAYAK -
3.7
Location. Outdated facility desperately in need of $ / renovation. Dirty guestroom, no food or beverage on Sunday or Monday nights, poor service.
review from KAYAK -
5.4
Rooms are old and smell. Bathrooms small and very outdated
review from KAYAK -
6.0
Good location valet service expensive $46 per each day.
review from KAYAK -
4.5
The room was clean and the air conditioning worked. Poorly maintained, expensive parking $45.00 recharge every time you leave. Plastic flowers in lobby, shabby carpet in public areas. What a disappointment, the real Biltmore is GONE.
review from KAYAK -
4.0
The interior public spaces are beautiful, and I needed to stay right in downtown. Fairly easy to come and go as I pleased. My room wasn't ready till after 4pm. Bed was worn out - gave me a sore back. Internet isn't included (and was crappy slow). TV locked down so no movies via HDMI. Climate control sucked. Noisy room, equipment outside kept me awake. Gross shower head that isn't water saving in any respect.
review from KAYAK -
5.7
Price. Did not charge for valet parking. Room service arrived on time and breakfast was tasty. Room was noisy. There were not any wash cloths. I asked for extra blankets which I did not get.
review from KAYAK -
4.8
The front staff at the check in was terrible! Had to drag information out of her....No smile, not friendly at all! This was our second time with bad experience from the staff.
review from KAYAK -
6.0
sleep waking up
review from KAYAK -
5.7
Great vintage hotel love the location The room was not clean and the sink was clogged informed front desk show no comparison toward me the guest. Also the room we stayed in very loud. Not sure if I would stay again
review from KAYAK
-
9.7
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
review from KAYAK -
10.0
While in los Angeles for the day me and my girlfriend decided to stay the night. Found this place in kayak and it was a great deal so we stayed. Best decision of my trip! Didn't like that parking was so expensive but you take the good with the bad,
review from KAYAK -
8.2
The room was very comfortable and in general very nice. The staff was extremely kind. The cleaning staff would always smile and say good morning, and the receptionist was very accommodating. I had many issues actually getting a room upfront, but the receptionist was thankfully very patient and helpful. It's a nice hotel, but it feels like it hasn't received a renovation within the past two decades. Mostly in the bathroom, the faucet and shower are very old style, and an upgrade would be nice.
review from KAYAK -
8.2
THIS HOTEL IS BEAUTIFUL, THE STAFF WAS GREAT, GOOD LOCATION, FOR DOWNTOWN BUSINESS. THE BATHROOM WAS OLD, AND SMALL, NO COUNTER SPACE FOR TOILETRIES, IT ALSO HAD NOT BEEN CLEANED VERY WELL, I'M BLONDE, AND AS SOON AS I WALKED INTO THE BATHROOM, THERE WAS A LONG BLACK HAIR IN THE SINK. STAFF DID COME RIGHT AWAY TO CLEAN. YOU COULD NOT WORK THE REMOTE CONTROL FOR THE TV FROM THE BED, BATTERIES MAY HAVE BEEN LOW, I DON'T KNOW. ICE MACHINE, WAS ON THE OTHER SIDE OF THE HOTEL, AND DOWN ONE FLIGHT OF STAIRS.
review from KAYAK -
9.1
The staff responded swiftly and courteously to complaints. Grand setting in a historic building. Old style facilities, very sound sensitive, but in the progress of remodelling.
review from KAYAK -
9.1
This historic hotel is currently undergoing restoration but management and staff has made it relatively unobtrusive. Staff was very congenial and attentive. If the price is right we'd most definitely would stay here again.
review from KAYAK -
8.0
LOVELY LOBBY, RESTAURANT AND BAR. WE ONLY STAYED ONE NIGHT TO BE AT THE AIRPORT FOR EUROPEAN TRIP THE FOLLOWING DAY SO DID NOT HAVE TIME FOR AMENITIES. EXCELLENT SERVICE IN RESTAURANT FOR BREAKFAST. SLOW SERVICE IN THE BAR. BATHROOM NEEDED REPAIR AND COULD HAVE BEEN MORE USER FRIENDLY.
review from KAYAK -
9.1
Love the grandeur and art of the lobby, tea room, cognac room. Concierge very good. Please never renovate this feel - really inspiring! Loved the live performance of pianist. Very comfortable bed and pillows. Love the shutters on window. My shower never got hot! Room by elevator noisy with people coming and going. No luggage rack? Wifi was really slow and unreliable.
review from KAYAK -
10.0
Loved the pool steam sauna area and beauty of the decor in the lobby area Staff was freindly Room was great size Bathroom could be updated with paint Excersize equipment was a bit dated
review from KAYAK -
9.7
Lovely old fashion hotel with the charm of days past. We found rooms very clean and staff exceptionally helpful. The swimming pool is beautiful and worth a visit just to see it. Our only criticism would bee the cost of parking (45. Per day!), and difficulty finding the restaurant on Sunday. It was hidden in such a way that we settled for over the counter bagels and sandwiches eaten in the lobby and THEN discovered the restaurant . See above
review from KAYAK
-
5.7
The lobby was beautiful. The room I stayed in was old. Had a cob web in the corner. Charged $45 for valet parking without notifying me explicitly. Charged 10 a day for wifi access.
review from KAYAK -
4.0
The lobby what's nice as a matter of fact that was the best part of the hotel The rooms were too small and my windows were very dirty had to keep the shutters closed
review from KAYAK -
6.0
shower drain was clogged
review from KAYAK -
6.5
I don't like booking into a boutique hotel expecting the same basic accommodations as you might find in a Motel 6 and finding that they're going to charge you for every little thing. $10/night for WiFi in a hotel that charges hundreds per night per room is straight up ridiculous and I will not book into this hotel ever again for that reason. The staff did their jobs, but the only one who offered a smile was a maid. All the front desk staff were incredibly dour.
review from KAYAK -
5.1
Location of the hotel is in the middle of downtown LA which is good and bad. I have to walk to the pharmacy while I was there which was only two blocks away, but it was a scary, under-lit walk at 8:30pm. Lobby is beautiful and historic. Exorbitant parking fee at $45 per night. We were booked into a room with a single king bed for two adults and two children. We were moved to a room with two double beds which was a major downgrade. Room was dirty, ceiling in the bathroom was falling down, shower had black mold and had a broken shower head that was less than five feet off the floor.
review from KAYAK -
4.0
The lobby is updated and nice The room felt like a motel. Chipped paint, extremely old bathroom and furniture, springs felt through the mattress, rough sheets and a blanket so thin it's pointless. Musky carpet smell. I seriously thought I was in a motel and felt very deceived by the photos.
review from KAYAK -
2.0
Ripped carpet, odor in room, dirty windows
review from KAYAK -
3.7
Location. Outdated facility desperately in need of $ / renovation. Dirty guestroom, no food or beverage on Sunday or Monday nights, poor service.
review from KAYAK -
5.4
Rooms are old and smell. Bathrooms small and very outdated
review from KAYAK -
6.0
Good location valet service expensive $46 per each day.
review from KAYAK -
4.5
The room was clean and the air conditioning worked. Poorly maintained, expensive parking $45.00 recharge every time you leave. Plastic flowers in lobby, shabby carpet in public areas. What a disappointment, the real Biltmore is GONE.
review from KAYAK -
4.0
The interior public spaces are beautiful, and I needed to stay right in downtown. Fairly easy to come and go as I pleased. My room wasn't ready till after 4pm. Bed was worn out - gave me a sore back. Internet isn't included (and was crappy slow). TV locked down so no movies via HDMI. Climate control sucked. Noisy room, equipment outside kept me awake. Gross shower head that isn't water saving in any respect.
review from KAYAK -
5.7
Price. Did not charge for valet parking. Room service arrived on time and breakfast was tasty. Room was noisy. There were not any wash cloths. I asked for extra blankets which I did not get.
review from KAYAK -
4.8
The front staff at the check in was terrible! Had to drag information out of her....No smile, not friendly at all! This was our second time with bad experience from the staff.
review from KAYAK -
6.0
sleep waking up
review from KAYAK -
5.7
Great vintage hotel love the location The room was not clean and the sink was clogged informed front desk show no comparison toward me the guest. Also the room we stayed in very loud. Not sure if I would stay again
review from KAYAK
