Good parking, nice room, helpful staff, good location close to motorway, quiet Room was too hot for me but just kept our windows open
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
Convenient location in need of a makeover
Rooms where really nice, staff vey helpful. No aircon
Very friendly staff Old fashioned rooms, small bathrooms
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Hotel in desperate need of refurbishment - inside and out.
1 night was not long enough to say
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
The breakfast was great!
Newly refurb'd and very comfortable. Well equipped room Made the mistake of parking at the rear of the hotel as signposts not so clear. A long walk in the dark with bags - I will know for next time
We liked the location and the grounds of the hotel.
close to shops. Good food. Reasonable price. Lovely ambience with all Christmas decorations well appointed and decorated bedroom. Too dark as lighting insufficient. I had to take my bag into the bathroom to find my dress! Main problem was the distance from reception/dining room. Nigh on impossible for an elderly or infim person.
Surrounding countryside In need of a re-furb and certainly not worth the money
location and facilities Unable to book in at 14.00hrs as stated. I had a meeting to attend in Manchester late afternnon and so was unable to shower and change. Ended up changing in my car in a lay bye.
Friendly helpful staff, beautiful location with stunning views and a wonderful entrance hall. A very poor sandwich served in the evening, and a long trek from recepetion to room.
The room was very large and the furnishings lovely. The bathroom was also very spacious with excellent bath and shower facilities. Although unable to confirm an early check in until we arrived, the room was ready an hour early. The breakfast area was in a lovely room but the tables and chairs should be of a design more fitting to the style of the hotel and laid out better. More staff were needed in the bar in the afternoon, particularly as a wedding was taking place and all the guests entered at once. It was very difficult to get served.
stunning location curled up bar sandwiches which were sent back. alot of stair and the corridors are like rabbit warrens, difficulty finding our room as it was in a new block with no lift access there until you got to the new block. Not good if you had poor mobility
Beautiful building and setting. Stunning main staircase with dome above. It was a shame the steam room was out of order.
Staff friendly,food good,location excellent. We had to change our room twice due to poor location and heating not working,The restraunt had brown formica tables that made the room resemble a cafeteria,when we asked for steak knives to eat our steaks we were told there were not any.definately not a four star hotel.
Meals were fantastic, hotel and staff in top shape. Just sorry I couldn't stay another day and walk the exquisite grounds. Well done all!
The location of the hotel set in open countryside surroundings was relaxing
Grounds, facilities, location Could have done with a bigger room, better pillows, other eating facilities to be open longer at night as everywhere shut by 9pm except the restaurant and room service shut by 10pm.
The hotel staff were very proffessional in their approach, customer care was outstanding. Trying to find the hotel was very difficult. Using a sat nav was no help. Improved signage would be a great benefit.
The staff were very helpful, parking is easy and breakfast selection is very good and tasteful The dining room service was poor and there did not seem to be a system in the bar, sign for charging to room but also swipe credit card, cleaned the pipes in the bar and then the beer was not available for 24 hours.
Restaurant and Leisure facilities Receptionists were very unwelcoming on arrival, very ungreatfull on leaving. Would suit Doctors practice!!
The staff were very attentive and the standard of the golf course. The decor of the communal areas was a little dated, but clean and tidy enough.
the location was great with lovely surroundings and good facilities. Food was good, was was clean Had service charge added to the bill. There are so many rooms its like a rabbit warren, kept getting lost, very poor signage & lack . The price of drinks in the bar is extortianate
Pool and leisure facilities, pool bar, environmental setting, numerous steps and various levels to access accommodaqtion in the wings - noise from accommodating a large 'footbal type crew' in their 'initimate dining room', very noisy and disturbing (chants during meals are not on0 lacked management discretion - some diners asked to be moved to a quieter location; lacked a feminine touch - more of a gentlemans club than a 4* hotel
Visiting friends in the local area There was no air conditioning in the room which is unaaceptable for a 4 star hotel. The food served in the buffet breakfast on the saturday was burnt which is unaaceptable for any hotel. The staff were not friendly at all - they did not ask if we enjoyed our stay and concierge staff just watched as we strayggled with our bags to the front door. These comments were based on just stopping in the hotel to sleep and have brekfast - i'd imagine that our experience of the other facilities may not score very highly either.
Very comfortable bed, friendly & courteous staff. Dinner was served without the stated side dish. Hostess said this would be looked at, but no feedback to me at any stage. Restaurant very overpriced for quality. Could not get VPN access via "free" ethernet.
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
The facilities were poor, needs updating Decor and poor quality food, ate out
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
good breakfast hotel décor faded.Noisy lift which looks like a factory lift inside. No soap or extras in bathroom just two towels for the two of us.
It was quiet and spacious, with an excellent breakfast
This Hotel is right under the flight path for Manchester Airport, where flights continue to arrive during the night. I got one hours sleep. This needs to be reflected in the price and the Hotel should invest in sound proofing.
There is a generator or somthing that starts up at about 6am. Wakes you up and then keeps you awake.
The staff were very good. The food was awful and we complained at the time.
There was a good breakfast provided with plenty of choice and available for a good length of time. There was a wedding reception on the day we stayed which involved a very loud disco till late at night and our room was above this so you need to check beforehand and insist on a room well away from the disco area as our room was literally vibrating.
Comfortable rooms, excellent breakfast. The sink in our room was blocked, the shower above bath was impossible to regulate. A room change was arranged but the new room had a good shower minus a bath. We also had trouble with the door key on the second room.
the hotel is clean in a good location good size bedroom and good breakfast, with plenty of parking.
Clean, comfortable and very good price. Nearly always stay there when in Manchester region. We could have done with a second bedside lamp in the double room - otherwise impossible to read in bed!
coffee available 24hrs in the reception area & a very good breakfast choice no highchairs
Staff Helpful Beds too small
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Value for money,courteous staff, good food and warm comfortable room. No lift,didn't like the stairs.
Friendly available staff Spacious room Being able to have earlier check in
Convenience of adjoining pub for excellent food. Spacious room. "Like new" shower curtain. Coffee and tea making facilities. Request for more pillows was immediately acted on by lovely lady on reception. Needed another comfy chair - there was only one. Shower control down by the bath taps instead of shower height. Shower curtain too clingy. Prefer shower screen to give more room/light. No obvious way to switch fan off. Sink overflow had obvously not been cleaned for a long time. The cleaning was obviously done in a strict routine based on what the cleaner can see and not what the hotel guest can see. The overflow is in eyeline when you are sitting on the loo! Sink and bath plugholes had black round them and presumably needed a bit of extra attention. Box of tissues wouldn't have gone amiss.
easy to find and very comfortable
Comfortable, clean, friendly. A basic hotel, but perfectly suitable for a short stay. Excellent reception staff. Breakfast offers a generous choice and hot items are all freshly cooked. None
location room, food
Price and location was very good - and it was good value for money. Although the room was very clean and comfortable, the room size was not very big.
Cheap and cheerful. Good value for money if you;re not too bothered about slightly shabby decor in rooms. As for question 2.
Overpriced. Breakfast bland.
My wife used to the facilities in the leisure center, and we ate dinner in the dining room. The hotel rooms are in need of refurbishment.
Location and close proximity to Motorways and town The carpets wore worn on the steps and came away from the metal grips underneath and there was poor sound insulation with a regular sound of some type of motor from within the hotel each morning from 08:30
Room was warm
Room service food was wrong first time round and then overcooked and tasteless second time. I put a request for breakfast in my room which was ignored. I had to then race for a breakfast in the dining room where i had to make my own tea/coffee, the hot food was overcooked and the milk was warm
Leisure facilities The breakfast was drying up under the heat of the lamps instead of just being kept hot.
The food was good. the staff tried hard to please decorative standard and cleanliness of rooms (I tried 2) was poor. holes in the wall and noisy boiler room in first. was quickly moved to their credit but fan and telephone did not work in second room. my hair dryer blew up and theirs cut out I left after that completing my stay elsewhere.
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
Friendly staff A few language problems and tv didn't work and staff were unable to help.
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
Room was very nice and comfortable - the price was good. I would go again. No negative points
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
near to airport
Beautiful picturesque surroundings...great location A little cold in the bar area
Friendly staff. Comfortable bar and luonge areas. Absolutely no complaints!
It was very relaxing and comfortable with helpful staff none
Food was excellant and the staff were very attentive. The setting of the hotel, in rolling fields and very quiet was exactly what was required. The room was old fashioned and needed updating. There were no lifts to the floor that my room was on and it was difficult to get to with 3 individual bags to carry. The shower was very poor almost to the point that I gad to run around to get wet.
The staff were very friendly and helpful and the hotel and room were lovely.
The service and cleanliness in the restaurant was disgusting
Staff were friendly and helpful. Setting, in fields and a small village, is lovely and quiet. Room was adequate and had a heated towel rail which we left on permanently to provide just the amount of heat we needed to take the chill off the place. The lighting was very good for reading and there was a good spot to sit and dry hair with the good hairdryer provided. Lovely lambs in the field nextdoor Decor very tired but clean. Bedspread, of some cheap shiny fabric, kept slipping off the bed during sleep. Toilet seat wonky. Bad tv reception.
Changed rooms from doubles to singles at hotel but could not do that by calling yourselfs None
Friendly staff Good restuarant Free internet access None really
The staff are always welcoming and i always enjoy my stays at the hall.
Good Premier Inn Room smelt a bit musty
Nice friendly staff. Excellent value breakfast n/A
Just a bed, might use it again You seem a bit mean with the (low cost) tea coffee kt / distribution
welcome reception and comfortable stay overall
We booked a family room and only got a double with a sofa bed which was not made up
The warmth and welcome of the staff
Clean and functional. Good value for money. Felt safe as a lone female traveller. Staff very helpful. Heating in room was poor. Temperature in room 18c which felt quite cool which in winter isn't desirable. Wall mounted heater did not work. Temperature control panel did not alter the room temperature at all.
It was clean, inexpensive and the staff were friendly Nothing
The restaurant was really good. There were always staff at the reception. The TV had a lot of different channels to choose from. Really nice breakfast. There was no telephone in the room. There were no ironing facilities in the room. Wireless Internet was a bit complicated to set up since it needed credit card payment and a long complicated username. There were not enough electrical outlets in the room. Having to leave the key at the reception felt old fashioned and a bit unsecure. I'd rather carry it with me, even though it was rather large.
The staff are always polite and courteous. Showers were quite good and the room is always clean. I thought it was a tad too expensive for the price I paid. The absence of a room phone can be annoying!
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
Cooked breakfast Aircraft noise
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
The leisure facilities the cracked sink in the bathroom
food and service
Receptionist very helpful
The rooms were comfortable and the staff were nice. Having a pub next door was good. I was overcharged. I was quoted 55 gbp on the website but charged 78 gbp. Also it cost 20 gbp for a black cab from Manchester airport which adds 40 gbp to the room costs so it shouldn't classify itself as an airport hotel.
Very friendly and helpful staff We had an early flight and could not have breakfast before we left.
No bad points No bad points
Good clean and quiet accommodation
The staff in reception - both afternoon and evening - were exceptional. Nothing.
Friendly staff excellent adjoining Thai restaurant None
Location, the adjacent Thai restaurant Noise from the adjacent bar on weekend nights, breakfast was not included in the price as was promised when reserving the room
confortable frendly good access to eating place
The location of the hotel was very nice. With two different restaurants to choose from (Thai and standard pub food). The breakfast is one of the best for me as for that price not even one in Hilton gets similar. One of the windows (double glazed) was not closing very well so a bit of noise could be heard during the stay. But could sleep well anyway as the hotel wasn't busy nor noisy and it was Saturday night.
how close it was to the office i was working in, plus the facilities attached i.e a restuarant and pub, made the stay easier.
visit went well, no queries or problems. It is obviously a popular place I will reccomend it and will use it again no
Great room with very comfortable bed.
Staff excellent nice large room good breakfast Spoilt by blocked sink and airport noise(which to be fair we did expect)
Comfy bed Toilet wouldn't flush.
Very pleasant staff at reception and in the restuarant Computer system wasn't always working
Quiet, calm, ticked all the boxes for a good night's sleep
Very efficient staff. both rooms were excellent.
If u have a car convieniet to airport and city centre Not many shops nearby
The disabled bathroom should have a stool on which guests can sit while washing, cleaning teeth etc.
Spacious, well furnished room and large comfortable bed - friendly staff in hotel and attached pub. None
Pub Coach and Four was great, room was clean and confortable, I felt at ease with nothing that really bothered me at this price At this price nothing stood out to complain about.
Bed was very comfortable Even when all the lights were on because of the light shades the room was still quite dark for reading lots of business documents
Good location. Lodge is clean and well appointed. Staff were very friendlyand helpful. Did not eat in restaurant but it looked very inviting.
Allowed us our request of 12 noon check out None
Excellent beer, nice atmospheric pub. Friendly staff. It problems with checking in system - staff handled it well though. Air con set to 28degC!
Pleasant and simple interior design in rooms. Good facilities. Nice family-friendly inn with nice atmosphere. some staff serving at the inn not that friendly.
Very convenient to wilmslow, knutsford and mobberley, we were there my No, loved it, However there wer people like us having to come downstairs in our pyjamas for a cigarrette
Wilmslow Lodge itself was fine When we arrived the Lodge had no record of our internet booking. The guy on the desk was extremely helpful and although fully booked mananged to juggle the rooms to accommodate us. To say this was poor service from your administration is being polite. We had travelled up from Romsey Hampshire and my husband was considering having to return after attending our function. Apparently this is not the first time this has happened and I would be grateful for your comments
it was clean and comfortable with pleasant, efficient and helpful staff
My room was very nice, the bed was really comfy and big! The staff are really helpfull and friendly
excellent receptionist very helpful and professional