Overview

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Petit Palace Arenal

C/ Arenal 16, 28013 Madrid, Madrid, Spain
+34 915 644 355

£62+

Overall guest ratings

8.2/10 Excellent
Based on 3,838 reviews

Review highlights

  • 9.3
  • 9.1
  • 9.0
  • 2.6

Good to know

  • Professional service
  • Friendly service

Nearby

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    About

    The Petit Palace Arenal Madrid Hotel is a hotel in the centre of Madrid perfect for romantic tripd and family holidays. Carefully refurbished in 2012, it offers the best quality and comfort.

    Enjoy a modern hotel between la Puerta del Sol and the Opera, with personal attention and exclusive services: free Wifi, in-room computer, press, breakfasts.

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    Petit Palace Arenal

    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Bicycle hire
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Storage available
    • Pets allowed on request. Charges may apply.
    • Room service
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 3,838 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      9.7 "City centre within easy reach, said 97%."
      9.8 "98% liked the proximity to shopping."
    • 9.1 "Excellent breakfast."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      8.9 "Management was excellent, said 89%."
    • 7.5 "Tasty food."
      10.0 "Yummy desserts, said 100%."
      10.0 "100% loved the menu selection."
      10.0 "100% were happy with the price."
    • 5.2 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      6.2 "62% thought the bathroom was big enough."
      6.9 "Only 69% said the rooms were modern."
    • 2.6 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
    • 1.1 "Bar is disappointing."
    • 0.0 "Horrible pool."
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    Overall rating

    8.0 Good
    Based on 2,072 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to shopping."
      9.8 "City centre within easy reach, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 8.9 "Breakfast is good."
    • 8.4 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 7.7 "Wellness & sports facilities were pleasant enough."
    • 7.6 "Tasty food."
      10.0 "Yummy desserts, said 100%."
    • 6.8 "Average value."
    • 4.3 "Not very comfortable."
      3.1 "69% said rooms were small."
      3.9 "61% thought it was too noisy."
      2.1 "Air conditioning was criticized by 79%."
    • 4.3 "Rooms are not good."
      3.1 "69% said rooms were small."
      3.4 "66% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      3.1 "69% had problems with the shower."
      2.6 "74% were unhappy with the view."
      4.0 "60% found problems with the furniture."
      2.1 "Air conditioning was criticized by 79%."
      3.0 "70% said the bathroom was dirty."
    • 3.5 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      1.3 "87% complained about the elevator."
      2.8 "72% found the grounds unpleasant."
      2.3 "For 77%, the lobby entrance was sub-standard."
      2.5 "75% thought the facilities needed updating."
    • 2.6 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    Based on 1,304 reviews
    • 9.2 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      9.6 "City centre within easy reach, said 96%."
    • 9.1 "Excellent breakfast."
    • 8.5 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 7.0 "High value."
    • 6.4 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.1 "Average comfort."
      6.3 "63% thought the bathroom was big enough."
    • 5.0 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      6.3 "63% thought the bathroom was big enough."
      6.7 "Only 67% said the rooms were modern."
    • 2.5 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.0 Good
    Based on 460 reviews
    • 9.3 "Terrific location."
    • 9.0 "Excellent breakfast."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 5.8 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 5.3 "Average comfort."
    • 2.3 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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