Very good breakfast and gym. Very friendly personal. The booking price was given in U.S. dollars but final settlement can only be done in pesos (PHP). This becomes a problem when the hotel uses an exchange rate of 50 (correct official rate is about 46 - the official exchange rate at the front desk is about 47 something). I spent a lot of time arguing about why I would not just pay an additional 50 US$ for my stay because of this - I had to discuss it 3 times until it was eventually fixed, but I was very late for my plane because of it (even though I had gone twice before checking out to make sure it was ok!). This is my only complaint about the hotel which is otherwise very good. Just make sure you do not pay overprice because of the exchange rate also.
I could not say anothing bad about my stay. It is my favorite hotel in Manila. We showed up 4 hours early and was able to get a room hours before check in time. I was also upgraded to a better room since they ran out of regular rooms for us. The guess relations person who helped us was very helpful and pleasant. We had a great stay and the Chi spa was an awesome experience. Though it was on the expensive side, it was well worth it. Bit on the expensive side.
Long line breakfast buffet; needs renovation at the lobby
Nice and clean...It is really 5 stars hotel. The food of breakfast is so so...
Friendliness of staff. Safety measurements taken by Hotel. Proximity to Shopping Mall giving options for lunch and dinner. Rooms will need refurbishment pretty soon.
i very much appreciated your upgrading me to a corner room which i have enjoyed during a previous visit (room 909). for several years i stayed elsewhere in manila because i did not like the room assigned to me. but this time i was very happy -- thank you. no complaints...i was very happy at the EDSA shangri-la this visit.
Location It needs remodeling and it need cleaner carpets
breakafast buffet was superb. rooms are too old. need to renovate.
excellent location, friendly staff and great restaurant rooms are old fashioned and need to be renovated.swimming pool very small for a 5star hotel, better to call it a 4 star place
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
Price and service Food
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
Lobby, orchestra and staff.
1. Location in bustling Makati 2. Festive and Grand Lobby 3. Breakfast Buffet was top notch 4. Responsive and Pleasent Service 1. Room was old, small and not super comfortable 2. Weak Wi-fi in rooms 3. Expensive room service, restaurants and laundry options
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
The Peninsula is the best hotel in Manilia as far as I'm concerned
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But.... WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
The lobby is very nice. Nice room and room service, it's up to a 5 star standard. Why the staff cannot get me a taxi when I need to go to airport ? Asked me to use Uber and which I did. However, I am from United States and Philippines not accepting my form of payment and not able to request one. The staff suggest we just stand there and wait until a taxi come by.. end up I followed up myself after 20 minutes of wait; going back to concierge and ask them to grab me a local Uber... waited for another 20 minutes to catch one...cannot believed peninsula is so behind at this area !!
I was satisfied with the location. Walking distance from the Nationalé museum and from Intramuros.The hotel was clean
The Hotel has a victorian feel of elegance, with a large ltiled floor lobby with soft furnishings. The wide tiled stairway leads to a firstfloor balcony overlooking a courtyard, this also has soft furnishings and a snooker table, plus a cage with two love birds in the corner. two coridors left and right lead to the rooms. there is also a top floor with more rooms. This was my second stay at the hotel and we were upgraded to a similar sized room with a kitchenette, however the room had a older although well maintained aircondition unit. Unfortunately mice were getting into the room. It was very noisy first thing in the morning from staff and guests alike. The room was right next to the stairs leading to the top floor and worse still opposite the linen supply cupboard were the staff would congregate talk and chat loudly early in the morning 5:00
I loved the amenities, the buffet, the pool, and the extremely courteous staff.
I had a great overall experience. The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
The reason I bought this hotel is because it said free Wi-Fi when I got up to my room and I wanted to use the Wi-Fi they told me I would have to sit in the office for the Wi-Fi to be free or I could buy some expensive Internet package. There were no blankets on the bed whatsoever just a sheet that you could unfold and put on top of you and the air conditioning was not adequate the room was hot when I entered the room and it never cooled off not even a fan to circulate the air. The morning breakfast was fine they made me pay a 1000 pesos deposit on the key and would not return until they had someone fully inspect the room never been treated like that interesting place. The air conditioner was not adequate to cool the room down. The Internet is only free in the lobby and it didn't work. You have to buy an expensive Internet card to use the hotel room Internet and the bed was very uncomfortable with only a sheet.
The room is very quiet and I was able to sleep well. Everything else is ok.
Location is central. Rooms are affordable and clean. You get what you pay for .... not so much Rooms are noisy, you can hear the neighbours cough in their sleep. Breakfast: fried egg looked and tasted like it had been fried the night before and brought up to room temperature with the microwave. No fridge in room. Airport shuttle is very expensive.
Security is excellent. The staff didn't just allow people to get into the in. We stayed at the fourth floor and there was no elevator. It didn't really bother me though but if you have heavy luggages then that could be a big inconvenience. But one staff member was kind enough to carry them for us.
Perfect vicinity if want to go shopping in Makati none
Every thing about this hotel such as cleanliness , facilities,comfort , location and the friendly staff Actually nothing
It was a room. Hotel is old and needs renovation. I'm sure there are leaks in the bathroom behind the shower walls. Convenient to the airport at 5am.
Lobby with art gallery and orchestra was outstanding. Fitness facility was one of the best. Location is ideal. Strange ardor from the hallway (carpets?) was immediately noticeable and did not fade during our stay. Apparently was on other floors as well. Check in staff member was borderline discourteous.
Breakfast was very good and staff pleasant It's an older hotel! Way over priced! This hotel should be a $60-80 hotel! Unless they have newer rooms I haven't seen, mine was old but hot water was great for Philippines!
great service. Staff was very friendly and helpful. Rooms were very clean. Not modern but very comfortable. perfume fragrance in the lobby
The staff were energetic, friendly and accomodating The breakfast buffet menu need to change daily or at least twice a week.
the staff was warming and very polite,felt like family from the start.would stay again.location was walking distance from all needs.loved my stay nothing
I enjoyed the hotel. It was very nice. The food was excellent. I had one of the best breakfasts I have had in years. The Japanese restaurant is one of the best. My first room had such overwhelming paint fumes that I had a headache within 15 minutes. The second room still stunk, but was tolerable. I was told that the problem was with the construction.
The old rooms are very bad. The moldy carpeting and musty smell will make you sick. The new rooms are nice. But they are also carpeted, and even though the carpet is new, it still smells. Stay away if you have allergies. I was initially sent to the dungeon upon arrival (old room), but was then upgraded to a new room after insisting AND paying extra. The Thai restaurant excellent. The Japanese restaurant should add traditional western wines to its menu - i.e. French, Italian, Spanish wines. The sushi is mediocre. Carpet is not a sustainable building material. Carpet accumulates dirt, allergens and mites deep within its fibers. Moreover, carpet is made of petrochemicals, it does not decompose in landfills and is generally not recycled. The room's flooring material should be tile.
Staff is beyond friendly and helpful. Go out of their way to help. Great rooms and very clean. Stayed here 7 times and will come back. Love the location. Nothing to say.
Value for money
great. No complaints. Highly recommend this place. Top quality Nothing. Perfect. I will stay here again.
Staff were very professional and very alert to all my needs.
The staff service was excellent and beat all the hotels that I stayed in Guangzdong South China, Hongkong, and Singapore. Rooms were very neat and tidy and comfortable to stay with free internet connection. Food served needs to give a bit more variation and choise. Inhouse movies could be shown free like what they do in HKong and Taiwan.
I liked the behavior of the personnel and the trade off value for money. I had bad surprise to detect on the invoice that in one day the breakfast was charged twice!
The friendly staff that are ever helpful.
The very friendly staff, excellent amenities, close to shopping mall. Some areas require painting
The 2 BR Suite was of good size for the number of guests approved by the hotel. Staff service was good, prompt and courteous. Rooms in Tower 1 require some modernization for today's standards. This is planned for 2011 according to information by the hotel. Tower 2 rooms have already been refurbished. The breakfast buffet is sufficient, but could have more variety. The exchange rate PHP/USD used by the hotel is an issue, as it increases the USD rate confirmed by booking.com by abt. 10% . But after pointing this out,one agreed to use the daily rate to settle the bill.
Staff were friendly but poorly trained. Buffet was good but very limited. Definitely not worth paying extra for. I stayed at this hotel years ago, so I didn't hesitate to book a room there. I've tried all their rooms. I've stayed in their 1, 2 and 3 bedrooms for days at a time sometimes. When in Manila, I would normally stay at the Peninsula, Shangri-la or Crowne Plaza, sometimes for a few days; other times for a couple of months. I was looking for a hotel with an indoor pool and I thought the Linden would be perfect from what I remembered. This stay was a complete disappointment and disaster. There were cockroaches on the wall & floor in the room when we woke up the next morning. The toilet was situated right by the door, so when someone opens the door, it would hit you. The night stands were bed level and very close to the bed. When you turned to your side, you would hit the sharp edges of it. The buffet was very limited and the servers had to be flagged down for the simplest thing like coffee or water. No one approached us the whole time we were having breakfast. The floor was slippery and therefore, posed a danger. Service was lacking throughout the hotel and indifferent. We requested turn down service and it was never provided. You don't get value for your money and sad to say, I'll never stay at this hotel again. The service and the hotel was like night and day from what it used to be. It has gone down considerably.
I like the convenience of having the kichenette and the living room.The procimity of the hotel to the shopping malls is great too. They charge you for extra towels and linens,phone use for local calls.
The motel was fine, I had not read the fine print about tax charges and was a bit disappointed to know that it would be so much more than I had planned on.
I like this Hotel,,, the rooms are spacious and very clean and very comfortable and the service is excellent... All of the staff from the front desk to the personnel that come to room and clean room and pick up laundry and personnel in dining room are all very nice and friendly to me....I am very comfortable at this Hotel and the Staff... I recommend this Hotel.. I know I will stay there again...
The location was excellent, easy access for taxis, and walking distance from main shopping complexe. Hotel staff where more than helpful and efficient at Check-in and Check-out. No complaints.
Security and security staff was great On departure I was stuffed around with the hotel transport to the airport.
felt like i was in the basement with no view of makati
fast house keeper not fair in the payment i paid, because i pay more than i had from booking.com
nice hotel in terms of the apartment that has everything one need ,quit and clean, near major shopping center and various restaurante. hotel entrance and general design is not suitable for familyes or desable person with trollys , to many stairs and the only access to the hotel is from the garage on back door which is dangours of cause of cars. also the breakfast was not that good and coffee taste like break oil
It's located by Greenvelt 1 which has everything you need re: stores, food, shopping. The room was spacious and nice. It was very relaxing and the staff were very friendly. The thing I didn't like was I had to pay for a half day for 1 hour. I was waiting for a ride and they came at 1pm, 12pm was checkout. l mentioned it to them just to see how they handle situations like that. They said,"sorry sir." They were polite but don't do anything. In fairness, it wasn't about the money, I would have liked to see something beyond words. I won't miss the 1200 pesos, I was just missing a good faith gesture. A voucher for free coffee would have at least showed an effort.
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
One word - ataraxis.
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
service, facility, location, rates
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The location is near tourist attractions and the price is right for budget travelers The staff had an attitude. It was as if they wanted me to leave. The rooms are small. No safe in room. They required a deposit for some reason. I wouldn't stay here again. Better hotels for similar prices.
We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good). Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local
The bed was comfortable and the staff friendly. The wifi was expensive, slow and you had to go and get a token every hour or every day (depending upon what length of time you buy). Business hotels should have free wifi in my mind. The breakfast was almost inedible. One day in particualr the lobby smelt so bad i almost retched. The bathroom had insects and electrical sockets unattached to the wall.
Check-in is at 2pm. I arrived with a friend from the province very tired at 6am. Had breakfast at a nearby McDonalds while staff prepared a room. Allowed early check-in at 7am. Front desk staff very friendly and accommodating, Always greeted by the bell hops with a greeting and smile. Very nice lobby. Our suite was great! Very nice kitchen (fully equipped with frig., microwwave, coffeemaker, pots, dishes, utinsils, etc.), living area, desk, bedroom and bathroom. It was just like a 5 star hotel back in the U.S. The bathroom had a separate bath and shower. All the typical ammenities were included. The queen size bed was VERY comfortable. We didn't have an ironing board in the room and when asked for one, it was delivered in minutes. When also asked for extra sheets, they delivered them within minutes. Thinking we were cold, staff asked if we would like the temperature in our room to be adjusted. The location of this place is perfect! Within walking distance to SM Mega Mall and Robinsons ...
had a great experience staying here. very close to everything you need. walking dist to podium and mega mall. cabs are easy to get. rooms are nice and spacious. im from los angeles and it felt like having all the comforts of home that u are used to if you are from america. the staff are mostly girls and they were all really cute! i think they only hire good looking girls, but hey thats great for a guy like me. the rooms are all modern and the beds/pillows are very soft. anytime i called for room service of any kind, they were all fast and courteous. i will definitely like to stay here again
I have stayed at Discovery Suites four times. The service is great. They have a fine exercise facility. The suites are clean and comfortable. It is located close to SM Mega Mall and The Podium.
All things was great at this hotel. I cannot think of anything that would have made my stay better. Its close to the Mall. There are many places to get a bit to eat. The staffs was very friendly and helpful. The rooms are clean and very comfortable. It easy to get a taxis transportation if need, but everything we needed was nearby. Only 45 minutes away from the airport.
This was my 2nd stay at this hotel with excellent service each time. The staff is a great team. If you are in Manila you must stay.!!!!!!!!!!!
Discovery Suites is spitting distance from the ADB (which uses the hotel a lot). It's very convenient to 2 Starbucks, the Mega Mall, 7-11 and lots of restaurants. The rooms are little suites, with kitchen facilities and a very large bathroom with rain shower (low pressure) or hand held shower-attachment tub (no curtain can = wet floor, hot water supply is not limitless). There are 2 televisions with full cable packages and broadband internet for a fee ($ 15/day). Lighting in the desk area is rather weak (I had to unplug the desk lamp to plug in my laptop) and one could wish for a real lobby in which to wait for cars and people, but room-wise, it's a great location and very acceptable rooms, especially if visiting the ADB.
From the front desk personnel which includes people that greeted you are very friendly and made me feel at home. Whether they speaking to you in person and over the phone they exceeded my expectations. Overall stay was excellent. Prompt and well informed with flight information since I have to picked a family member, they have services that will accomodate your needs. They have a nurse in house, thats an A+ for me even if I did not avail for that services, my sister was diabetic so at least I know there is help if we need one. Breakfast was okay but not much for a breakfast but I was expecting authentic foods for breakfast as choices. Coming from a different you are craving for filipino food for breakfast but service was always excellent wherever I go. My sheets are changed everyday Oh my gosh! thats an A+ since my sister has allergies, she never had any symptoms nor did I got any allergies from linens. I brought work with me so internet was my link to the other part of the globe b...
You are treated like a family member. Excellent customer service, They pay attention to the smallest detail. The hotel is located in the perfect spot, close to shopping, food, and night life. I visit the Philippines two times a year and this is the only hotel I use.
This was my 5th stay at Discovery Suites, I will not stay anywhere else while I am in Manila. You are treated like a family member returning home. 5 star service!!!
No hot water. Breakfast was poor.
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
Great location, staff was wonderful, clean big rooms!
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
Location Every stay at Oxford I have had issues with the hot water being hot .
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air